ThriveCart Anmeldelser 508

Quicker response than I expected; answered my question thoroughly.

Super quick, friendly, and helpful support. It feels like a luxury when companies value customer service and actually care. Thank you! :)

Super fast and effective troubleshooting help! It was easy to connect to a human customer service rep. Really thankful for that!

I have been using Thrivecart for years and have used it for automatic payments. They come in as expected, and I have no issues with them. They are a great company to work with.

Although it says the day for 2024, it's been much earlier...

Honestly, I couldn’t be happier with Thrivecart. Whenever I’ve reached out, the replies have been super quick, really human, and actually helpful (not just copy-paste stuff). The team is always positive, open to suggestions, and it feels like they genuinely care. Makes such a difference compared to other platforms I’ve used.

I have never had better customer service than I've experienced with the staff at ThriveCart. There have been a few different times when I was having technical issues, so I would contact support, and often within just a few minutes I would get an email response back, and my solution solved in a matter of minutes as well.

Additionally, ThriveCart is such an amazing tool at such an amazing price. I have not found any other product that compares to the features that the pricing ThriveCart offers.

Eine schnelle und unkomplizierte Unterstützung mit Erklärung – sowas habe ich schon lange bei keinem Kundensupport mehr erlebt!

ThriveCart provide a great product and really solid, friendly & prompt customer service - which is why I happily recommend them to my community as my preferred 'shopping cart that's so much more' solution

Camille answered resolved my issue in a timely manner. I appreciate her knowledge and understanding

I decided to change my review of Thrivecart.

In my previous review, I wrote that Thrivecart had lots of bugs, and that support was not helpful. I was pissed at them, I think rightfully, because I was very excited by the tool but bugs prevented me from using it.

The way they handled it was incredible.

Within days of hearing me complaining, I had a call with a manager who asked me to list every single problem I had, and tackled them one by one. Within a week, all problems I had were solved. They continuously check-in with me to see if everything goes right.

I want to share this experience, as I think when you pick a platform, and if this platform includes software and evolves a lot, bugs are going to happen. But Thrivecart has been evolving very positively in the past years, with TONS of good updates, like inclusive VAT, and I would say if bugs happen, but they're treated this way, I gladly take them 👍🏼

Awesome team and product 👍🏼👍🏼👍🏼

I was referred to the right department and got the support I needed and I had a good customer experience.

I've been a loyal ThriveCart user for years and have never regretted it for a single moment. The customization options for order forms are fantastic without being overwhelming, the members area works perfectly for course creators, and the customer service is excellent! Best of all, it's a one-time payment instead of a monthly fee — truly a great investment. Highly recommended!

I truly appreciate ThriveCart’s support team clear explanations and helpful examples—they finally helped me understand how tags work and eased my biggest concern. Ensuring students get access to the right course they paid for is crucial, and now I can finally sleep peacefully knowing it’s sorted.

Joseph Catubig—You are the BEST!

If you want a simple summary of this review, it’s this: this has been an instance of just terrible customer service on the part of Thrivecart. I'm writing this after almost 7 weeks of waiting for a refund. At any point during the below, Thrivecart could and should have just said, “Our agent made a mistake, we’re really sorry. Here’s your refund.”
Here’s the story: I was looking for an affiliate marketing program in June 2025. I emailed Thrivecart to get my questions answered prior to the purchase. I was very clear that I was purchasing this for the affiliate functionality. The two questions I asked the agent that are especially relevant are as follows:
“1. Is there a free trial so I can test it and make sure it does what I need?
“2. Does the $495 lifetime price include Thrivecart hosting the checkout page forever? Is there some aspect of the Pro+ version that I will wind up needing to pay for to get full functionality, and is that always $295/year?”
Their agent replied the following:
"1. Currently, ThriveCart does not offer a free trial. However, we do provide a one-time payment for lifetime access with a 30-day refund guarantee, so you can explore it risk-free.
“2. Yes! The $495 standard plan gives you lifetime access to ThriveCart, including: hosted checkout pages, affiliate management, integration with payment processors, 1-click upsells, bumps, and more."
That was exactly what I needed to hear to make the purchase. They had a 30 day refund guarantee, and affiliate management was included in the one-time $495 payment! So I went ahead and paid for Thrivecart. When I got to the step of setting up affiliate management in my Thrivecart dashboard, I discovered that it was in fact locked behind the $295/year paywall, despite what the agent had told me prior to my purchase.
I decided I would rather get a refund, so I requested the refund on June 22. This was four days after making the purchase.
Rather than refunding me, they required that I fill out a refund request form that would be subject to approval by their senior leadership team. I also discovered at this time that the agent I originally spoke to had also misinformed me about their refund policy, which is actually 14 days. However, it had only been 4 days, so that didn’t matter in my case.
I put in the refund request and waited. Their website states that total estimated refund time is 7-14 business days. I emailed Thrivecart for updates on June 27, July 4, July 10, and July 14. This is what the agent told me on July 11: “Our team is reviewing this and should get back to us shortly. If you submit a chargeback we'll be unable to refund you at all, so it would not be an ideal situation for either parties."
I wrote to Paypal to see what they thought, and this is what I learned from their agent:
a. It is not true that they can't refund if you file a chargeback or dispute.
b. The Paypal agent couldn't think of any reason for a good merchant to drag out a refund request for 3 weeks.
c. The agent recommended that I file a Paypal dispute.
So after about 3 weeks with no word from Thrivecart's billing team, I filed a dispute with Paypal, since I was concerned that I was getting close to running out of time to dispute the transaction.
It's been almost 7 weeks now since I originally requested the refund. Thrivecart’s billing department never did reach out to me about the refund request form that I filled out.
About a week ago, Paypal provisionally put the money back in my account, pending case resolution. Today, Paypal asked me to provide more information, which suggests to me that Thrivecart is fighting this case.

It's one thing to have a great app; it's another to have outstanding support to go with it. I got a new phone and my 2FA app didn't transfer properly, so I was locked out of ThriveCart due to being unable to use 2FA. ThriveCart support immediately helped me and was very thorough in ensuring security while getting my biz back up and running. So grateful! (My previous platform was crickets when I needed help with anything.) ThriveCart has been terrific all around, and I love that it's not one of those pesky subscriptions - I'd much rather do one-and-done. So glad I decided to switch to ThriveCart!

Quick, responsive support for an issue on my end. My Chromebook was showing a blank spreadsheet that I had downloaded with my sales data, and TC support got back to me right away and made sure it got resolved. Overall TC has been a great product and a terrific value for my online sales.

Very good customer support. Whilst I can't guarantee it will be the same for you, I was able to get a response very quickly, which allowed me to progress with the project. A big thank you goes to Winsell from the Thrive team.

Had an issue with an Upgrade to my account that was originally "less than satisfactory".... One email to support and they "Promptly" corrected the issue... (like "really, really fast").

... with Tech, it's generally "how the bumpy stuff gets handled" that separates the winners from the average.

... Recommended.

Great company. Very knowledgeable staff who are only too willing to help.

What can I say?

I've tested the solution, so far no problems, the conditions are a refund for the test within 14 days.

I have an online training centre, and I'm very quick to see how to manage the students, which isn't great for finding out what they've taken or not.

I come from the PODIA LMS platform, it's more expensive but the aim was to lower the price so I accept that perhaps the experience isn't as good.

I need to add a system for sending emails, I'm testing BREVO but it requires me to use Zapier or make between the two, which I don't want (Zapier costs as much as my fully integrated PODIA platform, so there's no point).

I tested mailerlite, which is normally natively integrated, but in the end it wasn't possible because Thrive card doesn't support the latest version, so I had to use Zapier.

I changed and found myself with a platform called MOOSEND. OK, I'm new to it, but it's nowhere near the quality of BREVO.

In two, I had to switch because I was quickly blocked on the PRO+ version of thrive card, I was debited twice, the option could only be unblocked after a discussion lasting several days with Customer Services.

I offer freebies, and I discover that customers, even for freebies, have to enter their card number to be debited 0 (it's a no go for a customer).

In short... After a week of fighting... I quickly asked for a refund because I could see that I couldn't manage.

A month later, I'm still begging for my money back.

I sincerely believe that I'll never get it, so I might as well say that I've thrown over $1,000 down the drain.

I'm going back to Podia, telling myself that at least it's more expensive per month, that I have competent customer service and that I can manage all my LMS on my own without having to worry about automation.

In short, I've lost $1,000 and the customer service department thinks I'm an idiot.