I was sick and tired of the same flooring on the high street, then came across this gem. A great choice of flooring with a friendly salesperson. Their fitter, Charlie, was absolutely brilliant in f... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The online customer service saved this experience. They were on hand instantly and answered all queries. The turnaround was quick, but the product as only partly delivered correctly with incorrect flo... Se mere
Virksomheden har svaret
Shocking & cancelled order & waiting on full refund. Bought laminate flooring on 3rd July, Told delivery on Wednesday 8th - nothing arrived & no notice. Phoned Edinburgh shop told to phone Gla... Se mere
Virksomheden har svaret
I received a sample from The Wooden Floor Store and was really impressed with the quality. The wood looks premium and the finish feels durable. Delivery was quick and the sample was well-packaged, so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
20 years of experience supplying Solid and Engineered Wood, Laminate and LVT Flooring to both the trade and retail customers.
Kontaktoplysninger
11 Scotts Road, PA2 7AN, Paisley, Storbritannien
- 01418920022
- Info@thewoodenfloorstore.com
- thewoodenfloorstore.com
4,1
God
493 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Faultless service received
Faultless service received. Great customer service. Quick and easy to communicate by phone or email. Always ready to answer questions and give support. Sample orders arrive within a couple of days. Great quality samples.
5. maj 2026
Besvarelse fra The Wooden Floor Store
Thank you Sonia this is great to hear and if we can help in any way further please do not hesitate to get in touch
great response. Quick service
2. maj 2026
Besvarelse fra The Wooden Floor Store
Fantastic Sean, appreciate the feedback. If you need anything further, please just let us know
It was good service
4. maj 2026
Besvarelse fra The Wooden Floor Store
Great to hear Tom much appreciated
Delivery was poor
The product seems fine. Delivery was a mess with no show on the first date and late on the second agreed slot.
24. april 2026
Besvarelse fra The Wooden Floor Store
Hi Pamela, thank you for your feedback, we can only apologise for any delay to your delivery but glad to hear the flooring is looking well, if you need anything further don't hesitate to let us know.
Helpful and Knowledgeable
Looking for flooring for my new home I was very impressed with the helpful unbiased advice given in helping me in my final selection of flooring. It was good to speak to someone who knew their product well and was able to explain the pros and cons involved in the different types of finishes etc. I would recommend a visit to their store.
8. april 2026
Besvarelse fra The Wooden Floor Store
Thank you Hazel for your kind feedback. We really do appreciate it and we hope the flooring looks great once installed, if you do need anything further please do not hesitate to get in touch
Order was easy and delivery was…
Order was easy and delivery was perfect. Everything was so professional.
21. april 2026
Besvarelse fra The Wooden Floor Store
Thank you John very glad to hear all went to plan and if we can help in any way further please do not hesitate to get in touch
Excellent company
The floorings are simply beautiful, just need to decide which one to use
26. april 2026
Besvarelse fra The Wooden Floor Store
Hi Debbie, Thank you for your lovely review. If you need any further advice on which option to go for, feel more than free to give us a call or pop into your nearest store, and we will help to find your dream flooring!
Great customer service, and choice of product.
We went into the store not knowing really what we wanted/needed.
We spoke to Ollie who was so lovely, helpful, and walked us through our options.
We made a decision v quickly, and customer service has been exemplary from start to finish.
The guy who fitted the floor, who was recommended was brilliant too.
Thank you to Ollie and Brad for all their help.
If you decide to use the wooden Floor Store, you won’t be disappointed.
Lynn and Danny
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Wooden Floor Store
Thank you, Lynn and Danny, for your kind feedback. It is always very appreciated. I will be sure to pass your comments along to Ollie. If you ever need anything in the future, feel free to get in touch!
100% Customer Service
We attended a few other flooring stores with no interaction yet this store in Nottingham has been by far impressive. James helped us significantly. We went in to look at a product we seen online to which the colour was different from on screen to in person. James interacted with us and asked us about the area we are covering. He asked what our preferences were also. He then explained the difference in SPC to Engineered and what would be more suited to our floors current state. The thing is the flooring we wanted wouldn't of lasted and was alot more in price yet James didn't force a sale out of us instead he advised us, professionalIy I may add to the right flooring which in retrospect was cheaper. Our fitter explained not many places would of been that honest and also mentioned the same issues we would of faced if James did not warn us.
Ordered and was told a week for delivery which turned into a nightmare, yet that is not to be reflected on this company. It was the dishonest delivery service. In the end we called James who managed to liase with the delivery service and got us sorted even though he didn't have to. Going the extra mile for customers for sure. Now the flooring is fitted and had several compliments we wish to point others in this direction for the best service. My parents have also gone on to purchase from James.
The only thing we would advise is that the times of opening may vary to Google. We went on a Monday and the shop was shut at 15.55. The same two weeks later.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra The Wooden Floor Store
Thank you very much for your very kind feedback and recommendations! We will pass along your lovely comments to James, and if you need anything in the future, feel free to reach out!
Great sample quality and fast delivery.
I received a sample from The Wooden Floor Store and was really impressed with the quality. The wood looks premium and the finish feels durable. Delivery was quick and the sample was well-packaged, so it arrived in perfect condition. It’s definitely helped me get a better idea of how the flooring will look in my space. Overall, a very positive experience so far!
15. april 2026
Besvarelse fra The Wooden Floor Store
Thank you Hanan for your review and for letting us know about your experience to date. We are glad the samples have arrived and hopefully they are helping to visualise the product in situ. If you do need any further assistance with pricing or extra samples, please do not hesitate to let us know.
Dealt with Geoff and Danielle
Dealt with Geoff and Danielle. They were so helpful and informative. Gave lots of helpful advise. Put in touch with the floor fitter and new floor installed within weeks.
Thoroughly recommend to anyone looking to replace a new floor!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra The Wooden Floor Store
Thanky you David, great to hear and we appreciate the recommendations!!
Ordered on the 12th April
Ordered on the 12th April - payment debited on the 13th April. 10 days later, 22nd April, I am still waiting for my ordered to be fullfilled.
12. april 2026
Besvarelse fra The Wooden Floor Store
Hi Pierre, thank you for your feedback, we have tried to reach you a few times via email if you could respond, not sure if our emails are going to your spam? The product has been ordered in from BerryAlloc (Belgium) directly for you so would be able to be delivered any day that suits you best.
Besvarelse fra The Wooden Floor Store
Thank you John this si great to hear many thanks
Part of my delivery was four days late…
Part of my delivery was four days late and I had to keep chasing. My flooring contractors had to come back to finish the job which ended costing me more and there was a shortfall in beading
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Wooden Floor Store
Hi Ann, thank you for your feedback, the beading on the order was sent with a separate carrier (Fedex) as the beading is too long to be delivered on the pallet, due to risk of damage. I couldn't see any emails or notifications our side though that there was not enough sent, would you be able to forward on any email chain so we can come back to you please
Besvarelse fra The Wooden Floor Store
Thank you, Bill, for your kind feedback. If you need anything else, feel free to reach out!
Besvarelse fra The Wooden Floor Store
Thank you for your kind review. It's always appreciated if you need anything in the future, feel free to reach out.
Besvarelse fra The Wooden Floor Store
Thank you, Ava, for your kind review. It is always appreciated! If you need anything else in the future, feel free to reach out.
Ordered 2xsamples of the wall slatting
Ordered 2xsamples of the wall slatting, one in blue and one green. They’re both beautiful colours and really good quality so I’m having to make up my mind which to choose!
Service was excellent as the first samples didn’t arrive and some nice gentleman ordered them again for me which came the next day. 👍
15. marts 2026
Besvarelse fra The Wooden Floor Store
Thank you Helen that's great to hear and if you need any further assistance with placing an order please do not hesitate to let us know
Besvarelse fra The Wooden Floor Store
Thank you Oliver, great to hear. If you need any assistance placing an order or more information, please just get in touch
Besvarelse fra The Wooden Floor Store
Thank you Jean very pleassed to hear this and we appreciate your order
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