Great service and communication. Member of staff helped me with all the relevant details that I needed before placing the order. I ordered additional products which they shipped quickly for me. Brilli... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... Se mere
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... Se mere
Virksomheden har svaret
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af varmeudstyr
- Leverandør af byggematerialer
- Kedel- og opvarmningstjeneste
- Marked for byggematerialer
- Butik med VVS-udstyr
Skrevet af virksomheden
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Kontaktoplysninger
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, Storbritannien
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4,7
Fremragende
141 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful
Very helpful, couldn’t seem to get parcel shipping online only pallet. One call and all sorted, item arrived next day.
8. januar 2024
Besvarelse fra The UFH Group
Hello Andy,
Thank you for the 5-star review!
We're so pleased to hear that we could assist you when others couldn't. Ensuring that your items arrived quickly and met your expectations is a priority for us, and it's great to know we achieved this for you. Our team is always here to provide the support and solutions you need, quickly and efficiently.
We appreciate your feedback and look forward to helping you again in the future.
Many thanks,
The UFH Group
Very easy to deal with and very helpful…
Very easy to deal with and very helpful staff. I was late ordering and they still delivered within a week. Kevin the delivery driver was really helpful and conscientious, he had a big lorry and a small access road to site and he delivered without any issues.
12. januar 2024
Besvarelse fra The UFH Group
Hi Ben,
Thank you for the fantastic 5-star review!
We're delighted to hear that you found our team easy to deal with and our staff helpful throughout your ordering process. It's great to know we were able to accommodate your timelines and get the products to you quickly.
A special thanks for recognising Kevin's efforts; navigating a big lorry through a small access road is no small feat, and we're glad he managed it without any issues.
Your satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your feedback and look forward to serving you again with the same level of dedication and service.
Many thanks,
The UFH Group
An all round great service
Super helpful tech support for designing the system. Flexible when they were not able to compete with other online prices. Swift delivery, highly recommended.
10. januar 2024
Besvarelse fra The UFH Group
Hello Martin,
Thank you for your 5-star review and high recommendation!
We're thrilled to hear that Ben was able to provide you with super helpful technical support for designing your system. Understanding the competitive nature of online pricing, we're glad we could offer flexibility to meet your needs. It's also great to know that the swift delivery also exceeded your expectations.
Your satisfaction and recommendation mean a lot to us, and we aim to continue providing this level of service and support. We appreciate your feedback and look forward to assisting you again in the future.
Many thanks,
The UFH Group
Excellent service,
8. januar 2024
Besvarelse fra The UFH Group
Hello Panagiotis,
Thank you for the 5-star review! We're delighted to hear you received excellent service.
We appreciate your feedback and look forward to the opportunity of serving you again in the future.
Many thanks,
The UFH Group
Very easy to order products and check…
Very easy to order products and check out. Delivery came quick and was fully complete! Would deal with agsin
14. december 2023
Besvarelse fra The UFH Group
Hello Stephen,
Thank you for the 5-star review and for sharing your positive experience!
It's great to hear that you found the ordering process very easy, and that your delivery was quick and complete, meeting all your expectations.
Your willingness to deal with us again is the best compliment we could receive, and we look forward to serving you in the future. We appreciate your feedback and are here to ensure your next experience is just as satisfying.
Many thanks,
The UFH Group
Very quick service.
18. december 2023
Besvarelse fra The UFH Group
Thank you for the 5-star review! We're glad to hear you experienced very quick service with us, ensuring promptness in all we do is a priority, and it's rewarding to know we've met your expectations.
We appreciate your feedback and look forward to serving you again soon.
Many thanks,
The UFH Group
Easy ordering and fast delivery.
7. december 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review, Angela.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Patient and helpful
Patient and helpful. Made changes to my pro-forma as neceasary.
Manifold comes with all
Parts needed and is relatively simple to assemble.
Good customer service and support. Thank you!
28. november 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
They are excellent peaple to deal with…
They are excellent peaple to deal with very helpful
15. november 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Quality products delivered on time and…
Quality products delivered on time and at a fair price. What more could I want?
15. november 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review, Karl.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great service
Despite there being a hiccup on my order, it was quickly resolved and dispatched. Great friendly service.
21. november 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Underfloor Heating Project
Prompt response to online order including advice and order checking. Delivery as promised. Great service and products.
17. november 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review, Al.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Besvarelse fra The UFH Group
Thanks for your 5-star review, Mark.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
I ordered three Heatmiser…
I ordered three Heatmiser thermostat/controller units last Thursday. I received an immediate acknowledgement of the order, but the promised notification of despatch failed to arrive, and the courier (APC Overnight) also failed to communicate an ETA to us. We found the package (containing goods worth approximately £300) sitting outside the front door of our flat when we returned from a shopping trip! Very pleased with the quality of the units purchased, but disappointed with the communication failures.
13. november 2023
Besvarelse fra The UFH Group
Thanks for your review, John.
We appreciate your feedback and the time taken to do this review.
We are sorry for any inconvenience caused. it looks like our system failed to send the email that the order was on its way.
and we apologize for this, but we do this as a backup to the APC systems only, to try and minimize these issues.
As for not receiving the email and SMS from the APC network, we have taken this up with them asking why. as all the details were added to their system.
So we can only apologize for the inconvenience and issues caused.
And we hope to see you back again soon!
Efficiency and helpfulness
31. oktober 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review, Elizabeth.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
I would gave them even 10 stars !
I would gave them even 10 stars !
The service are fantastic Jordan it’s a great person and sorting your needs within 15min which is fantastic!! Prices are really great .
Tanks for all!!
24. oktober 2023
Besvarelse fra The UFH Group
Thanks for your 5-star (10 star) review, Karol.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
fast delivery :)))
12. september 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review, Rafal.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Fantastic company to deal with
Just so easy to deal with .....used them before and never been disappointed. Phoned them before placing order to ask about delivery ....very professional.... .couldn't be more helpful. We were not disappointed and I have confidence nobody else would be.
12. september 2023
Besvarelse fra The UFH Group
Thanks for your 5-star review, Peter.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Many items damaged on arrival, now being replaced
Many damaged and a mix up whilst trying to get replacements but now resolved, replacement items due this week, thank you
31. august 2023
Besvarelse fra The UFH Group
Thanks for your review, Jill.
We appreciate your feedback and the time taken to do this review.
Upon investigating your order, I see notes on your account that there were damaged items and awaiting Photos, these images only got sent to us Friday 15/09/23 after we closed. From other notes, I can see that the wrong email had been used previously to send these for this issue.
we have now corrected this issue after seeing the photos monday morning and the damaged items will be replaced on Wednesday 20/09/23.
it's our policy that we can't do anything regarding damaged products unless there are photos to back this up.
we do apologize for any inconvenience caused by the issue.
We hope to see you back again soon!
Besvarelse fra The UFH Group
Thanks for your 5-star review, Cathy.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.