OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... Se mere
Virksomheden har svaret
I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... Se mere
Virksomheden har svaret
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af varmeudstyr
- Leverandør af byggematerialer
- Kedel- og opvarmningstjeneste
- Marked for byggematerialer
- Butik med VVS-udstyr
Skrevet af virksomheden
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Kontaktoplysninger
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, Storbritannien
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4,7
Fremragende
140 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great services
18. juni 2024
Besvarelse fra The UFH Group
Hello Tom,
Thank you for the 5-star review! We're delighted to hear that you experienced great service with us. Our team is dedicated to providing exceptional service at every touchpoint, and it's rewarding to know we've succeeded in delivering this to you. We appreciate your feedback and look forward to serving you again with the same high standards.
Many thanks,
The UFH Group
Easy to shop and reasonably priced
Easy to shop and better priced than most websites.
Shipping was quite expensive but on par with other websites, and took 4 days (estimated 2-4 days).
21. juni 2024
Besvarelse fra The UFH Group
Hi Chris,
Thank you for your 4 star review and for taking the time to share your feedback!
We're glad to hear that you found our website easy to navigate and our pricing better than most. Our aim is to provide a straightforward and value-driven shopping experience, and it's encouraging to know we've achieved this.
We understand your note on the shipping costs. While we strive to keep them competitive and on par with industry standards, we also ensure that our delivery services are reliable and efficient. It's good to hear that your order arrived within the estimated 2-4 days, and we appreciate your understanding in this regard.
We value your feedback as it helps us to continue improving our services. We look forward to serving you again soon on future requirements you may have, and aim for that fifth star next time!
Many thanks,
The UFH Group
Really helpful team
Really helpful team, great customer service and brilliant delivery!!
The Team helped me out when we had under ordered an item, we had a deadline to meet and needed a quick delivery. They did everything they could to help us out.
Thank you very much
31. maj 2024
Besvarelse fra The UFH Group
Hello Gerard,
Thank you for the 5-star review! We're thrilled to hear that our team was able to assist you effectively, especially when you were under pressure to meet a deadline. It's our goal to not only meet but exceed customer expectations by providing timely solutions and excellent service. Your acknowledgment of our efforts to ensure quick delivery and resolve your ordering issue is greatly appreciated.
We're glad we could help and are here for any future needs you might have. Thank you for choosing us and for taking the time to share your positive experience.
Many thanks.
The UFH Group
Good price online but backed up by…
Good price online but backed up by great phone service. High service business based in the UK - highly recommended. Had the best price too.
22. maj 2024
Besvarelse fra The UFH Group
Hi Peter,
Thank you for the 5 star review!
We're thrilled to hear that you were pleased with our pricing and phone service. It's wonderful to know that our efforts to provide excellent service are appreciated. Your recommendation means a lot to us.
Many thanks.
The UFH Group
Order
Received phone call just minutes after sending an Email enquiry and got correct information from assistant 👍. Then ordered part (1013008) and it arrived next day 👍.
Didn’t get a proper Invoice/Receipt though, maybe change the 5⭐️ to 4⭐️
1. maj 2024
Besvarelse fra The UFH Group
Hi Michael,
Thank you for your 5 star review!
Its great to hear you were happy with our service, our team work hard to communicate with our customers as quickly as possible to make sure you receive your order fast.
Regarding your comment on the invoice, if you would like us to email you one over please request this at sales@theufhgroup.co.uk and the team will get one over to you right away.
We appreciate you taking the time to leave us feedback, and if you have any requirements in the future please get in touch.
Many thanks,
The UFH Group
Great service
Great service. Hassle free. Friendly driver when the boards etc arrived. They have their own on board fork lift. It was well wrapped and weather proof. Just make short there is enough access for a class 3 or class 2 truck. Could not fault.
29. april 2024
Besvarelse fra The UFH Group
Hi Mark,
Thank you for the 5 star review!
We're pleased to hear you found your experience with us hassle free, our team works hard to make sure every customer is satisfied with the service they receive from us.
Thank you for your feedback on vehicle size, as we have an in-house logistics team and a variety of trucks in our fleet, we can tailor the vehicle to any access restrictions, we just ask our customers to give us a call or send an email so we can send this on to our transport planning department.
We appreciate you taking the time to leave your feedback, and hope to see you again on any further underfloor heating requirements you may have.
Many thanks,
The UFH Group
Besvarelse fra The UFH Group
Hi Joanna,
Thank you so much for 5 star re and the recommendation!
Our team work hard to make sure every customer receives a tailored service, and were happy to hear that we achieved this.
Thank you again for taking the time to leave a review, and if you have any requirements in the future please get in touch.
Many thanks,
The UFH Group
very happy excellent service
3. april 2024
Besvarelse fra The UFH Group
Hi Lulzim,
Thanks for the 5 star review and your kind words!
We're so pleased that you were happy with the service from the UFH Group.
We really appreciate you taking the time to leave your feedback, and if you have any further requirements, please get in touch!
Many thanks,
The UFH Group
Besvarelse fra The UFH Group
Hi Brian,
Thank you for the 5 star review and lovely words.
It's wonderful to hear that you had a great experience ordering from us, the team work hard to provide great service for every customer.
We appreciate you taking the time to leave your feedback, and please get in touch if you have any further requirements!
Many thanks,
The UFH Group
Besvarelse fra The UFH Group
Hi Maciej,
Thank you for the 5 star review!
Were pleased to hear you were happy with the service you received from The UFH Group!
Thank you for taking the time to leave your feedback and we hope to see you again for any future requirements you may have!
Many thanks,
The UFH Group
Besvarelse fra The UFH Group
Hi Keith,
Thanks for the 5 star review and taking the time to leave your feedback.
We're pleased to hear you were happy with the service and speed of delivery.
Please don't hesitate to get in-touch with the team if you have any further underfloor heating requirements!
Many thanks,
The UFH Group
Very good company
12. marts 2024
Besvarelse fra The UFH Group
Hi Costin,
Thank you for the 5 star review!
We're pleased to hear that you were happy with your experience with us.
Thank you for taking the time to leave us a review, and please get in touch for any future requirements!
Many thanks,
The UFH Group
Good service and arrived on time
8. marts 2024
Besvarelse fra The UFH Group
Hi,
Thank you for the 5 star review!
Its great to hear that you were happy with both the service we provided and the delivery.
Thank you for taking the time to leave a review and we hope so see you again soon on any future requirements you may have.
Many thanks,
The UFH Group
Excellent customer service
UFHGroup sourced and supplied parts I required for an existing system. These parts were outwith the normally stocked catalogue but they were able to supply them at a reasonable cost also. Communication was excellent. Overall a pleasure to do business with and I will definitely be returning as a customer.
16. februar 2024
Besvarelse fra The UFH Group
Hello Gary,
Thank you for the glowing 5-star review!
We're thrilled to hear about your positive experience with our customer service team at The UFH Group, especially in sourcing and supplying the specific parts you needed for your existing system. It's great to know that we could meet your requirements beyond our normally stocked catalogue and at a reasonable cost. Ensuring clear and effective communication is a priority for us, and we're delighted that this contributed to a pleasurable business experience for you.
We truly appreciate your decision to return as a customer and look forward to serving you again with the same high level of service and commitment.
Many thanks
The UFH Group
Good Service
On line ordering easy. Impressed with quality of product.
Sales team helpful.
Delivery drivers outstanding.
Extremely helpful and accommodating.
26. februar 2024
Besvarelse fra The UFH Group
Hi Deniz,
Thank you for the fantastic 5-star review!
We're really pleased to hear that you found our online ordering process easy and were impressed with the quality of our product. It's great to know that our sales team was helpful and that our delivery drivers provided excellent service. Our team works hard to ensure a positive experience at every touchpoint, and your feedback is a wonderful testament to their efforts.
We appreciate your kind words and look forward to continuing to serve you with the same high standards in the future.
Many thanks,
The UFH Group
Besvarelse fra The UFH Group
Hello Stuart,
Thank you for the 5-star review and your positive feedback!
Its great to hear that you experienced quick and reliable service with us, ensuring a seamless and dependable experience for our customers is our top priority!
We appreciate your support and look forward to serving you again in the future.
Many thanks,
The UFH Group
Speedy delivery in line with estimated…
Speedy delivery in line with estimated timeframe
9. februar 2024
Besvarelse fra The UFH Group
Hello Thomas,
Thank you for the 5-star review!
We're pleased to hear that your delivery arrived speedily and within the estimated timeframe. Ensuring timely delivery is crucial to us, and it's great to know we've met your expectations in this area.
We appreciate your feedback and look forward to providing you with the same reliable service in the future.
Many thanks
The UFH Group
They are fantastic,very professional
They are fantastic,very professional and very helpful. Good price and good quality.
11. januar 2024
Besvarelse fra The UFH Group
Hello,
Thank you for the 5 stars and your wonderful feedback!
We're thrilled to hear that you found our team fantastic, professional, and helpful. Your satisfaction is our top priority, and we appreciate your recognition of our efforts.
We look forward to continuing to serve you with the same level of service and quality in the future.
Many thanks,
The UFH Group
The UFH group stepped up to the plate and delivered.
The UFH group has delivered a first rate professional and courteous service. Ben took the time to call and discuss my planned UFH system requirement and designed the system to suit. The sales team were always very quick to respond to my numerous email questions. Delivery was quick, and on time. The TeKGroup driver was polite and very helpful.
Excellent service from start to finish.
Thankyou
Kate Scott
19. januar 2024
Besvarelse fra The UFH Group
Hello Kate,
Thank you for your 5-star review and for sharing your comprehensive experience with the UFH group.
We're delighted to hear that Ben and our sales team could provide you with fantastic service, from discussing and designing your UFH system to answering your questions promptly. It's also great to know that the delivery met your expectations.
Providing excellent service from start to finish is what we strive for, and your feedback is a wonderful affirmation of our team's dedication. We're grateful for your appreciation and are thrilled we could meet all your needs so effectively.
Thank you for choosing us for your UFH system needs, and we look forward to the opportunity to serve you again in the future.
Many thanks,
The UFH Group
Very helpful
Very helpful, couldn’t seem to get parcel shipping online only pallet. One call and all sorted, item arrived next day.
8. januar 2024
Besvarelse fra The UFH Group
Hello Andy,
Thank you for the 5-star review!
We're so pleased to hear that we could assist you when others couldn't. Ensuring that your items arrived quickly and met your expectations is a priority for us, and it's great to know we achieved this for you. Our team is always here to provide the support and solutions you need, quickly and efficiently.
We appreciate your feedback and look forward to helping you again in the future.
Many thanks,
The UFH Group
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.