9Marshal Jones was very helpful, attentive, patient and professional, to my call, and is doing his best to look into this matter, so it can be resolved. In the last 7 days he was the only one t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Marshall was WONDERFUL!!! He listened carefully to my issue, asked appropriate questions and fully resolved my problem. It was a problem that I had spent a great deal of time over 2 days trying to sol... Se mere
Marshall Jones assisted my Mom with the details of a ?Service Animal which was not shown on the return leg of a Round Trip. He clearly communicated, offered options, and at the end resolved the issue... Se mere
Having trouble getting back a review talked to many reps today Ai as well hotel that I booked with finally talked to a gentleman named Brandon an he transfered me to a supervisor who's name was Rocky.... Se mere
Kontaktoplysninger
24 Market Square, HP1 1ER UK, Hemel Hempstead, Storbritannien
- +020-3872-5000
- customerservices@thetravelmakers.com
- thetravelmakers.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I m so happy and enjoying this journey
I m so happy and enjoying this journey.
My experience is always good with the travel makers .
Stacy was so helpful to my wife & I. THE PALMIERI'S
Stacy was so helpful to my wife & I. She went above & beyond in helping 2 seniors. She never got frustrated stayed calm the whole 1 1/2 she spent with us remaining pleasant, professional and accommodating.
If anyone deserves a raise or bonus it is definitely Stacy.
If more people in the workforce had Stacy attitude the world would be such a BETTER PLACE!!!!!
STACY IS SIMPLY THE BEST!!!!
Isaac got my full refund for when…
Isaac got my full refund for when Hotels.com was trying trying to charge me an unjustified fee
experienced, well mannered , helpfull
He is great person humble, Knowledgable, experienced, well manneredeven if i chnge my tone during discussion he is very polite, thanks you
WORST CUSTOMER SERVICE EVER IT IS A…
WORST CUSTOMER SERVICE EVER IT IS A COMPLETE BAIT AND SWITCH THEY GET U TO WHERE UR GOING BUT NEVER RETURN U I HAD TO GET A “refund” which is complete bullshit cause now I have to take a 14hr bus ride back home cause apparently they say the airport canceled the flights not once but twice

Besvarelse fra The Travel Makers
Rocky was great and really helpful I…
Rocky was great and really helpful I was really frustrated but he really did a good job. Now I’m happy with this company
Exceptional Customer Service
I completed a reservation on Hotels.com and paid the amount of 535.35 which was the total asking. receiving an Itinerary stating I was booked. After going over the booking, missing info I had paid for not being there. I called to check I was informed that reservation was on hold and that I owed another $135.00. But why? Now you say the price went up after I paid what you said was owed and now you tell me I am not entitled to a refund with 30 days out. After frustration of trying to get a refund and being told, I could not again, I called again and engaged with a representative name Issac. He went over everything with me, yet I could not understand why I was NOT notified by phone, text or email about the price change, He made me an offer, of which I couldn't comprehend due to it was not a fault of mine. I paid what you said was owed, I then asked for a supervisor of which Issac, reassuringly place me on hold to get one. The Supervisor named Aiden listened and detecting the stress in my voice, (tears) reassured me he would take care of it. Explained that yes what was I was being told was correct, yet he would handle it. Aiden took care of the additional fees and offered an additional incentive. reassuring that the documents would be resent to me corrected. These 2 young men went Above and Beyond of what "GREAT CUSTOMER SERVICE" epitomizes. Grateful!
From my Heart, I Thank You Both
Jessica is helping me to the best of…
Jessica is helping me to the best of her ability but I really need a refund put on my Affirm account because I did not stay at the economy hotel for a total of three days I left and they told me I wouldn’t be charged. I left within five minutes.

Besvarelse fra The Travel Makers
Rocky was such a great help
Rocky was such a great help! I appreciate him and his time and dedication to ensuring I was happy with my results after a stressful process! Will definitely come back to him for any help I need!
ALERTE ARNAQUE
ALERTE ARNAQUE ! Ils encaissent l'argent mais n'envoient jamais les billets. Apres ça, bon courage pour te faire rembourser.

Besvarelse fra The Travel Makers
Jenny was spectacular and very…
Jenny was spectacular and very impressive in all situations very professional
Jenny was wonderful very professional…
Jenny was wonderful very professional and very helpful
Wonderful from Kelvin brown
Kelvin Brown helped me make a new booking for family members
Hawaiian Airlines Consolidation Desk agent Kelvin Brown helped me with a change in flight return trip for my family members because of a medical emergency. He was extremely helpful in making the change for the injured passenger and her companion. His professionalism and patience was most appreciated. Kelvin's customer service was exceptional as he went the extra mile in speaking with his manager to obtain a partial waiver of the return flight cost. Hawaiian employees like Kelvin and his customer service only reinforce our support and loyalty to Hawaiian Airlines.
Kelvin helped me to book a new flight
Kelvin helped me to book a new flight. He was very helpful and patient. He even called me when we got disconnected.
Thanks Richard for Refund from Hotel.
Reliable and trustworthy
Reliable and trustworthy. Ayra has a good customer service experience and skills.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







