9Marshal Jones was very helpful, attentive, patient and professional, to my call, and is doing his best to look into this matter, so it can be resolved. In the last 7 days he was the only one t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Marshall was WONDERFUL!!! He listened carefully to my issue, asked appropriate questions and fully resolved my problem. It was a problem that I had spent a great deal of time over 2 days trying to sol... Se mere
Marshall Jones assisted my Mom with the details of a ?Service Animal which was not shown on the return leg of a Round Trip. He clearly communicated, offered options, and at the end resolved the issue... Se mere
Having trouble getting back a review talked to many reps today Ai as well hotel that I booked with finally talked to a gentleman named Brandon an he transfered me to a supervisor who's name was Rocky.... Se mere
Kontaktoplysninger
24 Market Square, HP1 1ER UK, Hemel Hempstead, Storbritannien
- +020-3872-5000
- customerservices@thetravelmakers.com
- thetravelmakers.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Carter Smith was extraordinary
Carter Smith was extraordinary; he went above and beyond helping me modify two reservation mistakes, and took hours on the phone with both the airline carrier (to reschedule my flight), as well as negotiating with the car rental agency (to help me modify/extend my car). It is rare to receive such kind, detailed, dedicated and personalized service. I am hopeful Expedia will recognize him for his exceptional work ethic and service to Expedia clients.
Warm regards,
Jodi Hanson Bond
Robin Smith was amazing and helpful.
Robin Smith was amazing and helpful.
Very fast and very productive work to…
Rocky was !Very fast and very productive work to get my refund for a family emergency thanks!! Most people be don’t answer right away that’s amazing!
Fraude les agents conservent le numéro de CB pour valider des paiements
J ai eu Alban, en appellent j ai demandé si j etais bien chez Delta Airlines car j avais pris le numéro sur Google.
Alban me repond que c est bien Delta airlines. J explique etre sur leur site internet pour une réservation mais que au moment du paiement, il y a ru un bug. Il me demande ma destination. Il m informe que le prix du billet a augmenté et que le tarif n est plus disponible. Je lui explique je suis sur le site que le tarif est toujours le meme . Alban persiste et me dit que la mise a jour n a pas encore ete effective suite au bug.
Il m envoie la réservation par mail, je constate une erreur au niveau du prénom de ma fille. Il la corrige et me demande de lui envoyer un mail que je suis d accord avec la réservation. Il me demande de préciser mon adresse pour la facturation.
Je m exécute, je lui dis bien c est étrange car Air France ne procede pas comme ca .
Je lui communique les numéros de ma carte oralement car il me le demande . Il valide le paiement . Alban me dit de valider sur l application, je valide sur l application. Ensuite Alban me dit que je dois valider une deuxieme fois, je lui explique non j ai deja valide une fois !!! Je regarde le montant de 1253 euros , le meme montant que j avais vu . Il m explique que je dois régler les taxes de 196 euros. Je lui dis , je ne paie pas j appelle Air france .
Air France m informe que c est inhabituel, et que si il y a eu un bug que Delta assume le bug.
Il me rappelle, je refuse catégoriquement de payer sans avoir eu un responsable. Alban tente de m en dissuader, je refuse. Il me dit Bien évidemment pas de responsable disponible. Je lui dis que je rappellerai demain.
J envoie un mail explicatif disant que je ne paierai pas les 196 euros ni par telephone ni par lien sans comprendre pourquoi. Je raccroche.
10 minutes apres je reçois une notification de ma banque disant que j ai ete débité de 196 euros. Il a conservé les numéros de ma carte pour faire le paiement lui meme !!!
Je tiens a préciser que toute la conversation téléphonique, a ete enrengistre et le paiement a ete effectué apres mon mail et quand j etais plus au téléphone avec lui.
Je ne suis jamais allée sur leur site, je les connaissais meme pas . Et la ou Alban est très malhonnête c est de se faire passer pour la compagnie aérienne et non un revendeur.
Je vais bloquer le paiement car la banque a l information que j ai effectué des confirmation comme sur le premier paiement

Besvarelse fra The Travel Makers
Robin was an amazing person did a great…
Robin was an amazing person did a great job
SCAM FRAUDSTERS LINKED to PCM TRAVELS
SCAM, shame on you portraying to be agents for Lufthansa Airlines. I have won the credit card dispute against you and the fraud you have committed.....LOL. So F....YOU for all the hassle and suffering you have made me go through. You'll will not have my money to fund your scammy outlet. You are despicable fraudsters and thieves!!!!
Fast and easy to change my dates
Carter Smith was Fast and easy to change my dates
Aiden went above n beyond to make sure…
Aiden went above n beyond to make sure I would get my deal that I had done online with Expedia
Carter went above and beyond to help us.
Carter went above and beyond to help us.
Ayra was amazing with helping
Ayra was amazing with helping with my booking she was so kind and help me with all my needs ! Truly god sent
Lawson was incredibly helpful and…
Lawson was incredibly helpful and competent...not to mention patient and polite.
Aiden is very helpful
Aiden is very helpful, he gives the best flights and hotels for good prices! I appreciate his honesty, patience, and kindness! Would definitely recommend booking through him! Thanks again!
Simon did and excellent job in helping…
Simon did and excellent job in helping me!! Thank you very much!! Buddy Fuller
Empathy of agent
Muy buen servicio y muy amable
Thomson resolved my problem in a very…
Thomson resolved my problem in a very professional way.
Lawson was a great help in helping me…
Lawson was a great help in helping me cancel a reservation
Logan was an amazing help and he made…
Logan was an amazing help and he made sure to check on my flight problems.
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