I ordered the turban and beard gift box for father's day. It was a great idea and my dad liked it. Delivery was quicker than anticipated. It does take a while for them to respond to emails, that's my... Se mere
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Se, hvad kunderne siger
I'm a big fan of patchouli/patchouli & sandalwood generally so thought I'd try the beard oil. Sadly for me, I didn't like the fragrance at all and the scent just reminded me of something artificial an... Se mere
Starting shopping here about 7/8 months ago for beard oil and can honestly say they’ve got the best beard oil in the market! Started seeing my beard softening up very very quickly. Also the customer s... Se mere
I brought some products as a gift, the beard oils, the wax and a gift box. The gift is very well presented, and I am sure my brother will love to use the products. I love the scent of the essential oi... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Birmingham, Storbritannien
- info@thesardarco.com
- thesardarco.com
4,5
Fremragende
292 anmeldelser
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Customer service terrible …
I emailed on Sunday and let the chap know that I needed the parcels by Tuesday as it was a wedding present which he said he would do, if I placed the order on Sunday incl 24 Royal tracking. I have emailed them and only to be told it out on delivery and today is Wednesday and no parcel and my friend left to get married without his gift. So disappointing and I have asked a full refund including my postage fee. If this company said the truth than I would have not ordered as I needed the gift for a reason.
3. december 2023
Uopfordret anmeldelse
Besvarelse fra The Sardar Co
Thank you for reaching out to us and sharing your concerns. We sincerely apologise for the delay in delivering your parcel. Our intention was to ensure that your order would arrive on time.
Please be assured that we dispatched your parcel the day after your order was placed (Monday). Unfortunately, unforeseen delays occurred with the courier, which were beyond our control. We understand the importance of timely delivery for special occasions, and we share your frustration that these external factors prevented the parcel from reaching you in time.
Upon your request for a refund, we immediately instructed the shipping agent to return the parcel, and we have processed your full refund, including the postage fee.
In addition to the refund, we have offered you a gift voucher as a token of our apology and in recognition of the inconvenience caused. We value your business and would like to regain your trust.
We are continuously working with our courier partners to improve our services and prevent such instances in the future. We are committed to ensuring a more positive experience for you in the future.
All the best
Tina K.
Absolutely brilliant
Absolutely brilliant! From the point of me placing an order upto when I received my goods everything was transparent. The delivery was delayed by a day and you were kind enough to let me know. Thanks for a great service and incredible product
28. november 2023
Fantastic service from the guys at TSC…
Fantastic service from the guys at TSC as always!
25. november 2023
Who knew?
I must admit, I'd never heard of a beard roller but people in the know say they work so now I have one, very smartly presented in its box. Rapid delivery.
30. oktober 2023
The best beard oil
Great products with reasonable delivery prices. My beard oils arrived within 2 days of ordering.
1. november 2023
Excellent product,excellent…
Excellent product,excellent communication,this is my now go to beard oil and balm place
30. oktober 2023
Poor
When completing an order there is no mention to say you can only collect items from the office at certain times.
Had to wait 2 weeks to collect due to work commitments, emailed them before hand. Turned up at 3pm and 3:45pm and nobody was there. Told them to post it to me instead. Absolute shambles.
26. oktober 2023
Besvarelse fra The Sardar Co
Hi, thanks for leaving your feedback.
When you were sent the order ready for collection email, that would have included details on pick up times. We had also sent you a follow up email to confirm the times.
Unfortunately when you did collect your order, one of our team had to leave due to unforseen circumstances. This should have been communicated better to you, and I do apologise. However, you parcel was sent on a next day delivery service free of charge.
We completely value your feedback and will ldo our utmost to ensure deivery times are better communicated.
We appreciate your business and hope for the chance to serve you again.
Choose Royail Mail delivery option
Product was a gift so cannot comment however I have given feedback to Sardar Co that the Courier company used was slow… but product arrived in the end and looks nice.
2. november 2023
Besvarelse fra The Sardar Co
Hi, thank you for your valued feedback. We really appreciate it and will take it on board to improve our services.
Good 9 times out of 10
I have been using The Sardar Co for a while now. Using their beard products and buying turbans from them since around 2018. I’ve never had any issues with receiving my parcels before however, this time I haven’t received my order and it is impossible to get a swift reply from them. I understand it’s the couriers fault for loosing the parcel (I’m assuming) however, it is their responsibility to rectify this and to offer a replacement order or a refund. As I mentioned before I’ve had no issues with ordering before but I feel as though a business thrives through their ability to rectify problems in a swift manner. The person I spoke to on the chat box feature took 3 days to respond and when they did respond said they are looking into it now and will get back to me, thought this would be an hour tops to look into and they would reply back yet it has been another 4 days since they last messaged and 14 days since I actually placed the order. The irony of whilst this is going on yet they are sending me emails asking me to leave trust pilot reviews or product reviews. Extremely surprised as there are now several competitors providing similar products cheaper (even within the Punjabi community), you would think they would be trying harder to win retain their customer base.
28. september 2023
Besvarelse fra The Sardar Co
Hi, thank you for your valued feedback.
We pride ourselves on excellent customer service, and unfortunately on this occasion we didn't get it right. I do apologise for this.
We've taken your feedback on board. We're implementing immediate improvements to our customer service response times and will continue to make improvements to our service.
Thank you for your patience and for bringing this to our attention. We're dedicated to earning back your trust and enhancing your experience with us.
Customer Service Team
The Sardar Co
Really good quality.
13. september 2023
The coconut & Vanilla is now my…
The coconut & Vanilla is now my favorite scent. Smells just as I would imagine. Delivered in a timely fashion. Will definitely be ordering again!!
12. september 2023
Good overall but scents are lacking compared to Coffee and Walnut
Good packaging, delivery etc. the oils are a good consistency. However I bought a scent from them before and it was SO nice. I then went to buy some more and found out it was a limited edition and they no longer sell it. I bought a multipack of their beard oils they do now and nothing comes close to the coffee and walnut, like none of them. So strange to have such a great scent but not sell it all year round. Sort it out guys
30. august 2023
Great for beard growth
29. august 2023
Great quality products
Great quality products and they smell wonderful. I buy Sardar’s beard balm, beard wash and beard oil for my son and he loves them. I haven’t found any other products that are as nice as these. Great customer service and my orders always arrive very promptly. Thank you.
24. august 2023
Beautiful product
Prompt delivery, well packaged and beautiful product. My husband loved it. Smells delightful.
3. august 2023
Great and quick service with very high…
Great and quick service with very high quality products
3. juli 2023
Sardar Co is the best
Great company. Products are excellent and smell great. The customer service is second to none. Always ready to help with any issues.
2. juli 2023
Quality is superb for the t shirt
Quality is superb for the t shirt! Not cheap looking. My husband loves the Singh of spades too!
4. juni 2023
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