The Rum Company Anmeldelser 

178
•
TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

There is always a great selection of different types of rum to choose from. In addition, the service and delivery has always been excellent. If you like rum, you will like The Rum Company!

Bedømt til 5 ud af 5 stjerner

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great selection of Rum, Beckfords cacao and coffe a must if not tried. Looking forward to Lugger spiced rum, it is a gift but look forward to the feedback 😀

Bedømt til 5 ud af 5 stjerner

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... Se mere

Virksomhedsoplysninger

  1. Alkoholbutik

Skrevet af virksomheden

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

178 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(178)

49 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Strange subscription model, currently in a month long wait from payment to receiving first box.

Got an email requesting a review before I've even received my subscription order...

Ordered on the 1st of the month and won't get my first order until around the 7th of the following month which is very bizarre

Spoke to somebody on live chat that explained that to me as it's unclear. Suggested that they'd be improving their system in the future... but launched the subscription model without being able to ship them out when initially ordered? Makes no sense.

My husband wants to try different rums so I've continued with the order and now I'm in the month long wait from paying for the subscriptions first month to actually receiving it... if I hadn't contacted them and changed the date of payment then I'd be making another payment before I received the first box!

The product may well be worth the wait but in my opinion, if it wasn't for my husband wanting to try different rums and the limited amount of legitimate alcohol subscriptions available, I wouldn't have paid up front for something that I wouldn't get for a month. I'd expect the payment to be taken on despatch or for the order to be shipped shortly after paying and then reoccurring on the same day each month.

We shall see how it goes!...

But leaving a review for people of the future that are also feeling a bit confused about the subscription model!

1. juni 2024
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Hi Samantha,

Thanks for your review.

We always look for opportunities to improve our service and appreciate your feedback. You are correct, around 400 boxes are packaged, labelled and posted after a very long day at the start of each month and should be received by the 7th of each month, but we understand the initial wait may be frustrating, especially if purchased for a gift.

Apologies for any confusion, and we hope when your first box is received that you may consider improving our rating.

Bedømt til 5 ud af 5 stjerner

Great selection of flavoured rums

Great selection of flavoured rums with tasting notes and other information, neatly displayed in a good quality box. The whole gift was presented well. Arrived on time and well packaged. Altogether a good purchase and I'm very happy with the product and its' contents.

3. juni 2024
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Hi Gordon!
Thanks for your kind words, and we hope you enjoyed your gift set!

Bedømt til 5 ud af 5 stjerner

good price

good price, like the light hearted descriptions of the rums and fast delivery

17. maj 2024
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Hi Christopher, thanks for taking the time to review us, and we hope to see you again!

Bedømt til 5 ud af 5 stjerner

Great sulphite free selection

Great sulphite free selection . Very helpful information when you have allergies. Easy ordering. Next day delivery option. Great service for presents! Impressive!

24. maj 2024
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Hi Susan, great to hear you found what you were looking for! Cheers, Tom

Bedømt til 5 ud af 5 stjerner

Norfolk Rum, no better Rum

Always a joy to see the Norfolk Rum stand at the local farmer's markets. My husband is a whiskey drinker and myself a gin lady but the dark spice rum is our go to Friday night drink. It's the best on the market, we even gifted to friends in the USA recently. I also very much enjoy the honey and vanilla rum, whilst my husband enjoys the Navy strength.

10. februar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This Rum is amazing

This Rum is amazing , I’ve bought it on a few occasions.
The customer service is amazing ! Recently had a lost parcel and they were really quick at dealing with the issue and made sure I received my purchase .
Sure the rum is a little more expensive than your usual supermarket brands but it’s sooo worth it ! Delicious
The Caramel Rum is my favourite. we also bought the gift set which is really well presented and nice sizes of bottles , love the cards in there with infomation too

15. december 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I can only agree with what one other…

I can only agree with what one other person has said, awful website no search function what so ever. Tried browsing on two different dates and nothing

5. december 2023
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Hello Robert!

Thanks for the review.

As you explained in your email to us, your issue was that your browser wasn't allowing you to click on links on the website, not that we didn't have a search function. We would hate for anyone to get confused and think there is no ability to search through our 400 rum bottles and gift sets.

We are very sorry to hear you had this issue today. We have just had our 500,000th visitor on the website and this is the first record of this issue, so sounds like you got unlucky this time. We emailed you with multiple links to help navigate our site while you had this issue and offered to assist further and help with recommendations, hopefully, they were of use.

To assist anyone reading this worried they won't be able to find the search area, if you just visit our home page or our shop page, it will probably be the first thing you see in the top center of the screen.

Merry Christmas and sorry again that we couldn't help you this time.

Tom

Bedømt til 5 ud af 5 stjerner

Easy to use

Easy to use, great service, run by a friendly bunch who love their rum! Will always be coming here first for future rum purchases!

1. november 2023
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Thanks for the review Jason! Let us know if you need any recommendations!
Tom

Bedømt til 1 ud af 5 stjerner

Terrible website

Terrible website. There is no search function at all. If you want a quick purchase of a favourite brand go somewhere else. This is more for novelty shopping and presents. If you know rum, it is a waste of time. I just gave up.

The Rum Company have reported this review as fraudulent, because I did not make a purchase...even though the point of the review is that I have been unable to make a purchase because they have no search function on the website that is visible on my browser (Safari on both Mac and iPad). Make of this what you will....

15. november 2023
The Rum Company-logo

Besvarelse fra The Rum Company

Hi Laurence,

We are sorry to hear you didn't like our website and were unable to find any of our search bars sections on our home page or our shop pages and felt your only option was to give us our first non-5-star review. I will pass your comments on to our web team to see if we can make them any clearer.

Please contact us directly in future if you ever have any issues as we are always willing to help our customers find exactly what they are looking for.

Our team of two only started this business in 2020 to introduce the world to the amazing British rum brands there are, and we are very proud to now have over 350 bottles to choose from and almost 50 gift sets. There are thousands of amazing rums we don't stock yet as a small business but hope to in the future.

If there is something you specifically are looking for that we don't have, we will happily assist you in finding a bottle elsewhere online, as that's how proud we are of our customer service.

Kind regards,
Tom

Bedømt til 5 ud af 5 stjerner

Wonderful gifts!!

Bought a set of Welsh rums for a 50th birthday for a Welsh friend. He was blown away by how beautifuly it was packaged, and he never knew they existed which made it even more special. Looks so impressive and expensive! Arrived in perfect condition and on time. Will be my go to site for future gifts!

13. november 2023
Uopfordret anmeldelse
The Rum Company-logo

Besvarelse fra The Rum Company

Thank you Lee for your amazing review! We are delighted your friend loved their gift! We pride ourselves on our high-quality products, excellent customer service, and fast safe shipping and we appreciate you taking the time to acknowledge our efforts. Kind regards, Tom

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere