The Pi Hut Anmeldelser 

Outstanding support from these guys! A real pleasure to do business with.

Pi Hut resolved my issue very quickly and sent a replacement first class post - I continue to use Pi Hut for their competitive pricing and superb customer service - thank you again!

The Pi Hut in general is an amazing shopping destination for what I want in Raspberry pi. Unfortunately living in EU and Brexit has not made things easy with delays and lost packages. I had couple of issues with my order and it was sorted out with no questions asked. International shipping with track is a bit expensive in my opinion though. Do not order without tracking. My bad experience

I have bought two Raspberry Pi 5 (4GB & 8GB) from this shop along with some other accessories. Very quick delivery and all good!
The Pi 5 4GB have developed a fault after 6 months of light use which stopped it getting any power...I have contacted the shop and their response not only was very quick but very understanding which resulted in replacing the faulty Pi. I wish all companies were like The Pi Hut. Many thanks guys!

A purchase was done with an incorrect shipping address, and althoe we sent an email withe the changes 1 minute after the purchase.
The seller want the package to be sent, and after it comes back he will try to send to another place.
Unacceptable waiting time of 2 extra weeks plus the shipping costs. Unacceptable,

Basicly he doest want to go and get the package that was the incorrect shipping. lazyness, trying to steal money.
I told him its very propbable the people who live in the old shipping address will try to keep the item and not return it. Anyway, seller minds very little about customers and only want automation and earn money.

That is not changing the order, yout just telling me your lazy to seach for the order. Now you made it to be shipped, it should never reach its destination.
If the package is delivered and recived its not me, you're told before reaching destination, you're been advised 2 minutes after the order. We will report any delivery if happens.

-- edit, pi hut fixed the isse and resend with no extra cost.

I initially left a poor rating due to shipping time but they have explained it was an issue with their system that hasn't happened before and have refunded my shipping.

I can't expect any better than that and I appreciate how quick they were to resolve the issue.

I will definitely be back to buy more products from their website.

Had trouble with a delivery which was solved by support pretty fast. It was my first time ordering Raspberry Pi products from The Pi Hut since the official distributor for Raspberry Pi in Romania is quite a shady business that treats customers quite badly.

It's not my first order, and as a third year Electronic Engineering and IoT student, it's essential to buy these components such as Raspberry Pi boards and accessories. The best way to order from an official partner like Pi Hut. My order arrived quickly, safely, and well packed.

Scam. Package never delivered. They refuse any refund.

Awful customer service. I ordered an item and received an e-mail confirming my order and noting that the order was being prepared ready to be shipped. One working day later I received a terse e-mail noting "your order has been cancelled" - with no explanation. On responding to that e-mail requesting an explanation I was advised "we could not capture your payment". A quick call to my credit card company indicated that there was nothing wrong with the payment and that they were waiting for Pi Hut to claim same. Pi Hut's processes and procedures clearly need some work! Meantime I sourced the component from elsewhere.

Update: Regarding the "proof" of inability to authorise payment mentioned in Pi Hut's response to the paragraph above (which merely consisted of a statement to that effect), I discovered that the funds were in fact debited from my credit card in favour of The Pi Hut on 16th August 2024. Clearly there was never any difficulty in collecting payment. Six working days later a refund has still not been credited to my account. I appreciate the apology from The Pi Hut but nonetheless I repeat my assertion that The Pi Hut's processes and procedures need revision!

Excellent store with great customer support. An adafruit device I have bought from them 11 months ago died and, after reaching out to customer support, they responded very quickly and shipped a replacement.

Order never arrived, despite me complaining, the item never got past the Peterborough sorting office. Whilst I appreciate this is not the fault of Pi hut I have no item and am worse off because of it. Delayed my project now needing to seek item elsewhere! Requested that a new item was sent and just received total silence. This is the first time I’ve ever posted a one star review, very disappointing!

It has to be said, the customer service experience has been above and beyond. 5 days from finding a problem to a replacement at my door. Quality..i take my "pi" hat of to them.

I got the Pi desktop kit, it is a very nice full kit and I soon had the NVMe SSD up and running. Sadly the included keyboard had a dew bad keys on its membrane - reached out to their support and a new one was soon winging its way to me.

Their customer support is friendly, knowledgeable and quick to respond. Overall a great company to use.

Putting 1 star, since when I tried to leave average-rating review on their website, they just didn't post it. This way they get perfect user review ratings, close to 5-stars on their page, by not posting anything with low scores.

Ordered Raspberry Pi Zero W + Raspberry Pi Compatible Wireless Gamepad / Controller from them (12GBP) time ago.

The controller was total money waste - from time to time it stopped working, and signal between USB dongle and controller disappeared for some seconds, which made game experience really bad. When opened it, inside there was cheapest electronics, =>I could buy similar controller for 4EUR in Latvia.

For me, this is an easy five stars for PiHut. End to end, the client experience was simply superb and is a template for how to trade online, with decent pricing, super-friendly and informative website, and fast posting (UK). In recent days, this is the second order I've placed with PiHut and, just like the first time, the whole process was super-smooth and just worked. I can honestly say that, from now on, this will be my go-to for RPi and Ardunio tech. Thanks guys!

Ordered an Adafruit LSM6DSOX breakout which was defective, PiHut got back to me within the hour and shipped a replacement.

Ordered a Pi Zero, which arrived next day, but was faulty. Was sent pre paid return label, and got a replacement a couple of days later, no quibbling. Excellent service.

I've bought a lot of kit from Pi Hut (must be in excess of 100 items) and I have never been disappointed with either the quality of the products they supply or with the service provided.
On the odd occasion where a product's performance had been found to be disappointing, their no quibbles return system dealt with the issue quickly and fairly - either by refund or replacement. I can heartily recommend this supplier. And, just in case you're wondering, I have no associations or affiliations to Pi Hut !!

Great service from the Pi Hut as always - I buy from the Pi Hut regularly. I had a QC issue with an item I purchased (first time this has happened) and the Pi Hut were great - arranged a return and replacement really quickly no fuss. Thank you!