The Pi Hut Anmeldelser 

No customer support at all
Received a defective home assistant + Pi module. Contacted support TWICE via their website's ticketing system... no answer.
No direct email address available, no call number. If you have a problem it seems you are on your own.

Avoid

Not happy at all, received a touch screen that does not work, messaged 2 days ago and have had no reply back. It's really disappointing as it was for my son's birthday. One unhappy chappy, and more money out my pocket to order a replacement from amazon if they don't contact me back.

Edit: they have been in touch waiting on a refund for faulty product. Will update when I know more.

The refunded item, not sure what there saying is true as we sent photos and they never said that when they received the photos. But I got a refund no issue.

OK, so I had an issue with an item that I purchased from Pi Hut, it was dead on arrival. I used the support portal and received an absolutely superb service from the team.
Can't recommend them highly enough, the true test of a company is when things go wrong, and Pi Hut certainly stepped up and resolved the issue very speedily.

Many thanks to all the Pi Hut team, keep up the great work.

Fantastic Service

I've purchased a number of items from The Pi Hut over the years, they've always been top quality and their helpful guides make setting things up a breeze. For the first time ever I had a problem with one of the items and it was resolved speedily and without fuss. Fantastic customer service.

Super service! I had a small problem with a product purchased nearly a year ago and both Billie and Jayde in the support team were brilliant, arranging my RMA and the replacement was received just a couple days later. Great range of products on their site always at competitive prices.

I made a mistake when ordering from The Pi Hut. I accidentally sent my package to my old address. I caught the error 4 minutes after placing the order and immediately contacted support, thinking this would be a simple fix.

Nope, not for The Pi Hut! Despite hours before dispatch, they flat-out refused to help. Their excuse? “We ship fast.” and "It's operationally inconvenient for us". Their support team spent the better part of a day copy-pasting policy at me, showing no willingness to engage in the finding a solution.

I even received the old “If we make an exception for you, we’d have to do it for everyone.” excuse. Essentially, they admit that this issue happens so often that actually helping customers would be too much of a hassle!

Ironically, their concern was “efficiency,” yet they happily spent hours arguing with me instead of spending seconds actually helping. I’m still not sure if they genuinely believe this is good service or if they just enjoy debating their own customers.

To be clear, my frustration isn’t about the mistake—I take responsibility for that. It’s about how a company responds when customers need help. The Pi Hut had every opportunity to offer even a sliver of goodwill. Instead, they chose to do nothing.

So, if you ever order from The Pi Hut, make sure you get everything right the first time—because if you don’t, you’re on your own.

Very prompt delivery. Items securely and attractively packaged. Good value for money. An issue with a faulty unit was dealt with speedily and effectively at no cost to me, and a replacement provided quickly. Very impressed with their customer service.

Great service, good quality products at competitive prices. Quick delivery and great communication.

My items were dispatched on the day I placed my order. Unfortunately, let down by Royal Mail (again!)

I contacted Pi Hut support and they could not have been more helpful. They advised me of what to expect from the delivery options and when to act. When the item had not arrived in the agreed timeframe, Pi Hut sent a replacement item via DHL and my item arrived the next day. Always great service and hopefully I can ask for my orders to be sent by DHL in future.

Good quality products, recommended by university lecturers and over the top customer service.
Special thanks to Jayde for arranging the replacement sensor that got lost through Royal Mail.

I bought a Raspberry 5 over a month ago, and they only had to send me what I bought. But they sent a Raspberry 4 and messed up my order, and so far I still haven't received what I bought. I honestly can't recommend anything to anyone, and I haven't bought anything from this site again.

Exceptional Service. Ordered an ADS-B antenna on Thursday afternoon, arrived the following Tuesday afternoon. Five days including a weekend from Cambridge UK to regional South Australia. The antenna is of good quality and well made, with all mounting hardware. The bonus is it's half the cost of a comparable antenna sourced in Australia.

I had problem with my pi5 and I requested some help. The pihut couldn't have done more to help me. They were amazing and solved my problem 100% I highly recommend
Billie and Jayde.. keep up the great work 👍 👏
Vincent

I had a small issue with a board, and Jayde resolved it incredibly quickly and efficiently. Her communication was excellent, and she went above and beyond to make sure everything was sorted without any hassle. Exceptional service from someone who truly cares about customers. Highly recommend!

I bought a few items from TPH:

RPi Zero 2 W Starter Kit, Heat Sink & Case.
RPi 5 Starter Kit, Active Cooler, SSD Hat with RPi SSD & TPH's Case.

I placed almost all of these in separate orders, meaning I paid for shipping for all of the orders. Admittedly, I could have done a better job of researching beforehand.

But I contacted CS and they were kind enough to refund the shipping costs for 2 out of 3 orders, which was greatly appreciated.

Also, their shipping is just on point. So far, all the orders have shipped next working day and arrived within a day or two.

All in all, a great experience shopping here and I definitely will be buying from here in the future 🙂

I ordered a number of items from the shop, and unfortunately one item was faulty upon arrival (no fault of The Pi Hut). Customer service was top notch and got a replacement item ASAP! Prompt and effective service with a fantastic range of products. The best place to shop for Raspberry Pi products in the UK!

Best ever!

I really appreciate the wonderful selection of items available on your online store, as well as the clean and modern layout.

The customer service has been exceptional, and I have been very pleased with my experience. A heartfelt thank you to everyone, especially Jayde, for your prompt responses and assistance.

Wishing you all great success!

The company has always been good to me and the service supplied is fantastic. Whenever you have a problem or query they answer with more than acceptable waiting time. I have recently been dealing with them on my recent purchase pi 5. They ran through the trouble shooting process before deciding to replace the item. With clear cut instructions and assistance the replacement was an ease to deal with. Jayde at the company who assisted me was especially thoughtful and patient and a credit to them. If I could give more stars I would and would recommend them to anyone.

Very helpfull people.

I just recently found out about The Pi Hut and was so impressed by the quality of their service. It has a wide range of products to chose from, with excellent detailed descriptions. Shipping is very fast and products arrive packaged with outmost care. I received my microbit kits in less than a day after placing the order. Honestly, this is the fastest I ever received a buy. Most impressive though was the customer service who was very helpful, kind and professional. While this was my first time buying from The Pi Hut, it would not be the last!