Luxe Nomad Anmeldelser 

443
•
TrustScore 5 ud af 5

5,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Niro G has been a pleasure to deal with being very helpful in sorting out our accommodation, helping with questions about possible activities and transfers. She has helped us book in a Cat Skiin... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Gracie (Luxe Nomad), went above and beyond in assisting our family to arrange a stay at Intuition. We went back and forth to ensure the family coming from different locations and on different flights... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Luxe Nomad are always super-efficient and professional - this is the 5th time we have used them and they make booking and travelling to Japen very easy I would highly recommend them

Bedømt til 5 ud af 5 stjerner

Niro has been incredibly helpful throughout the planning of our family trip to Rusutsu. She has been friendly, professional and very responsive, always taking the time to understand our needs an... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Hotel

Skrevet af virksomheden

Luxe Nomad is Asia’s largest luxury vacation-rental company. Founded in 2012, it manages more than 100 private villas, chalets and condo hotels. Choose from over 1,400 rooms, across Bali, Koh Samui and Phuket, and the Hokkaido ski regions of Niseko, Furano and Rusutsu. Every property is individually owned and run by Luxe Nomad’s own local teams, held to one bar the company calls the Luxe Standard: hotel-grade service with the character of a private home. Every stay includes complimentary Luxe Concierge, from a guest’s first question to their last day. Dream a little, travel a lot with us.


Kontaktoplysninger

5,0

Fremragende

TrustScore 5 ud af 5

443 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

5,0

Alle anmeldelser

(443)

182 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent and efficient customer service!

Our experience booking rooms for our large group has been excellent and thorough since working with Niro! She has provided flawless and very responsive feedback and service, and she continues to go above and beyond coordinating and executing our requests. I highly recommend working with her!

2. april 2026
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Besvarelse fra Luxe Nomad

Dear guest,

So glad Niro has been so thorough and responsive for your group booking! Going above and beyond is exactly what she does.

We look forward to welcoming you all!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Our 3rd time booking with Luxe Nomad

Our 3rd time booking with Luxe Nomad! We cannot recommend them enough! Always going above and beyond what their customers needs. Thank you, Jan for your patience and assistance in this trip! Till the next time!

28. marts 2026
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Besvarelse fra Luxe Nomad

Dear guest,

A 3rd booking with us — now that's loyalty! So glad Jan was patient and helpful throughout, as always.

Till the next time!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Booking

Great and efficient booking experience for my next trip at the Vale. Many thanks Gladys!

30. marts 2026
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Besvarelse fra Luxe Nomad

Dear Achraf,

Happy to hear Gladys made the booking process so efficient! Looking forward to having you back at The Vale.

We look forward to welcoming you!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

The Vale in Rusutsu

A big shout out for the wonderful service I received from An Nguyen at The Vale in Rusutsu. I left a small bag in the room after checking out and An found and arranged for my lost items to be returned to me in Sydney.
I have stayed in The Vale several seasons and look forward to returning many more times. Thank you An and the staff at The Vale for making my ski trips memorable.

1. marts 2026
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Besvarelse fra Luxe Nomad

Dear Annie,

So glad An was able to track down your bag and get it all the way to Sydney! That's the kind of care that keeps guests coming back season after season.

We look forward to welcoming you back again!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Brilliant team - look no further!

Our entire experience with the team at The Luxe Nomad has been fabulous. The team communicate really well, are genuine and helpful and reply always in a timely manner. Our trip was amazing and we are currently enquiring for our next one! I highly recommend Jan C - he was warm and wonderful to communicate with - and as a result we had a brilliant family holiday - first time in the snow with our boys! The private car transfer organised was easy, our driver was lovely. Shout out to the team at Intuition Niseko, especially Dorothy - they were all gems - and the accommodation was exactly what we were after. It's all these touches that build a really memorable trip. Can not recommend enough and we mention The Luxe Nomad at every opportunity. Well done team! And - thank you!

9. marts 2026
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Besvarelse fra Luxe Nomad

Dear Kylie,

What a wonderful review! So glad Jan made the family's first snow trip such a brilliant one, and lovely to hear the whole team — from the driver to Dorothy and the gang at Intuition Niseko — made it so memorable.

We hope to welcome you back again soon!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Big thanks to Gracie Acdal

Big thanks to Gracie Acdal for being so helpful even before my stay! She answered all my questions about the hotel and the area quickly and clearly, which made planning much easier.
Really appreciate the help with arranging luggage delivery too — everything was explained well and felt super smooth, which gives me peace of mind before arriving.
Gracie Acdal has been friendly, responsive, and easy to deal with. Great first impression and I’m really looking forward to staying!

26. marts 2026
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Besvarelse fra Luxe Nomad

Dear Yin Hei,

So glad Gracie made everything so smooth before you'd even arrived! From answering questions to arranging luggage delivery, she really thinks of everything.

We can't wait to welcome you!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Niro is very kind and helpful

Niro is very kind and helpful! =)

25. marts 2026
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Besvarelse fra Luxe Nomad

Dear Yuen,

Lovely to hear Niro took such good care of you! Kind and helpful is what he does best :)

We look forward to welcoming you!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Exceptional and bespoke experience

Vince (Vincent) delivered an exceptional level of service in assisting us with our upcoming Niseko trip. He was the epitome of gracious hospitality, thoughtful, responsive, knowledgeable, and attentive in a way that made the entire experience feel effortless and truly bespoke.

Vince went above and beyond and handled every detail with such care and professionalism, while also bringing a warmth that made us feel genuinely valued. His ability to anticipate needs, provide thoughtful guidance and amazing recommendations, and ensure everything was arranged so smoothly made a remarkable difference in our planning experience, making us feel more excited about our Niseko trip!

23. marts 2026
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Besvarelse fra Luxe Nomad

Dear Peyton,

What a lovely review for Vince! So glad he made the planning feel effortless, with all the thoughtful touches and recommendations along the way.

We can't wait to welcome you to Niseko!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Stay Date Change

Cut my holiday stay short by a week at Always Niskeo, Gracie was very helpful with my new checkout date and informed the front desk of my late checkout request :)

18. marts 2026
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Besvarelse fra Luxe Nomad

Dear Sam,

So glad Gracie made the change of plans easy, and got the front desk sorted for your late checkout too! That kind of thoughtfulness goes a long way.

We hope to welcome you back again!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Exceptional customer support

Exceptional customer support and very timely follow-up on any request. Outstanding service.

18. marts 2026
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Besvarelse fra Luxe Nomad

Dear Stefano,

Thank you for the kind words! So glad you felt the timely, attentive support every step of the way.

We look forward to welcoming you!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

The staff An Nguyen of Nisade…

The staff An Nguyen of Nisade reservation team is very helpful and patience of our booking even we have not confirm to book before.
It is very important that the staff can help the customer to answer the questions that the customer not sure or want to clarify. So An can do this, thank you !

17. marts 2026
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Besvarelse fra Luxe Nomad

Dear Ms. Camille,

So glad An was so helpful and patient throughout, even before you'd confirmed! Answering all the right questions is exactly what she does best.

We look forward to welcoming you!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Superb experience trying to book a room…

Superb experience trying to book a room at Vale Rusutsu. Jessica was prompt and patient in helping to arrange the rooms. Changed my dates multiple times and she was quick and pleasant in responding to my request.

15. marts 2026
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Besvarelse fra Luxe Nomad

Dear EC,

So glad Jessica was so prompt and patient with you, even through all the date changes! That kind of flexibility makes all the difference.

We look forward to welcoming you to The Vale!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

⭐⭐⭐⭐⭐ Excellent booking experience!

⭐⭐⭐⭐⭐ Excellent booking experience!

My reservation experience with Nisade has been absolutely excellent. From the very beginning, Madame Johanah Tabay was incredibly attentive, kind, and professional. She handled the entire booking process with great efficiency and was always available to answer my questions quickly and clearly.

Her support made the whole experience smooth and very pleasant. Thanks to her help, everything was perfectly organized.

We are already very excited and looking forward to arriving and enjoying this wonderful place. Thank you for the outstanding service!

6. marts 2026
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Besvarelse fra Luxe Nomad

Dear Claudia,

So glad Johanah made the whole booking experience so smooth! Attentive, kind, and efficient — exactly what we strive for.

We're so excited to welcome you soon!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

I would like to share my experience…

I would like to share my experience dealing with the Reservation Dept , Ms.An. She have been so helpful to help out on my confirm booking of a property in Furano to another of their property in Rusutsu despite I have made deposit of our stay.

I am very appreciative of her help and the efficiency of her works to get the changes made on my booking within a couple of hours of our tele conversation after receiving her call. Definitely looking forward to our stay in coming December.

Many thanks.

15. marts 2026
Uopfordret anmeldelse
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Besvarelse fra Luxe Nomad

Dear David,

So glad An was able to help switch your booking from Furano to Rusutsu so quickly! That kind of efficiency makes all the difference.

We look forward to welcoming you this December!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Wonderful service

Wonderful service, and very quick response to questions . Accommodation was great and well taken care of.

9. marts 2026
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Besvarelse fra Luxe Nomad

Dear guest,

Thank you for the lovely review! So glad you had quick responses and felt well taken care of throughout.

We look forward to welcoming you again!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Excellent concierge team

The entire enquiry and booking process was smooth and efficient. Niro was especially helpful and I was entirely able to feel the hospitality warmth Nisade has come to represent. Excellent!

13. marts 2026
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Besvarelse fra Luxe Nomad

Dear Wei,

So glad Niro made the booking process so smooth, and that you felt that warmth shine through! Excellent indeed.

We look forward to welcoming you!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Client assistance done the correct way

After a small glitch in making our booking, Niro from the reservations team was exemplary in resolving the issue.
He was efficient, prompt and friendly in handling the situation and a pleasure to deal with.

Making holiday bookings in overseas locations are often subject to various problems, having a team that are able to make the process less stressful is invaluable.
Well done!

13. marts 2026
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Besvarelse fra Luxe Nomad

Dear Geoff,

So glad Niro was able to sort that out for you! Efficient, prompt, and friendly is exactly how we like to handle things.

We look forward to welcoming you on your next trip!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Early Bird Code booking

I send enquiry to ask when I able to book the ski resort, The Vale Rusutsu in Hokkaido ahead in advance even they already close for the “ early bird” booking. An Nguyen kindly send me a “CODE” that I eventually able to make reservation. I really appreciated and on top that later when I asked for upgrade the room type and add extra person, she is really helpful.
Thank you

11. marts 2026
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Besvarelse fra Luxe Nomad

Dear Saipin,

So glad An was able to sort the early bird code for you, and even help with the room upgrade after! She always finds a way to make things work.

We look forward to welcoming you to The Vale!

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Stress-Free Booking Thanks to Luxe Nomad

We had a fantastic experience booking our ski travel to Japan through Luxe Nomad. The whole process was incredibly easy and seamless, and the team were always quick to respond to any questions we had along the way.

A special thank you to Gladys Morana, who truly went above and beyond. She was professional, attentive, and made the entire booking process effortless. Her responsiveness and attention to detail gave us complete confidence that everything was taken care of.

It’s rare to find service this good these days, and it really made a difference to our travel planning. We wouldn’t hesitate to book through Luxe Nomad again and highly recommend them to anyone looking for a smooth and stress-free experience. ⭐️⛷️

7. marts 2026
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Besvarelse fra Luxe Nomad

Dear Simone

Thank you for taking the time to write this lovely review and happy to hear Gladys took good care of you. Our company value is to go Above and Beyond, so we're very happy to hear Gladys demonstrated that.

We hope to welcome you back for your next trip :)

The Luxe Nomad team

Bedømt til 5 ud af 5 stjerner

Great communication

Great communication, helped me book my ski rentals, arranged private transportation and when needed provided me helpful links for public transportation. Joda was friendly, responsive and attentive. I highly recommend using them to arrange your travel plans. Our ski trip to Niseko was wonderful.

7. marts 2026
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Besvarelse fra Luxe Nomad

Dear Ol F,

Happy to hear Joda was of great assistance and eased the planning of things. Please do come back and visit us next winter too :)

Many thanks

The Luxe Nomad team

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