Niro G has been a pleasure to deal with being very helpful in sorting out our accommodation, helping with questions about possible activities and transfers. She has helped us book in a Cat Skiin... Se mere
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Se, hvad kunderne siger
Gracie (Luxe Nomad), went above and beyond in assisting our family to arrange a stay at Intuition. We went back and forth to ensure the family coming from different locations and on different flights... Se mere
Virksomheden har svaret
Luxe Nomad are always super-efficient and professional - this is the 5th time we have used them and they make booking and travelling to Japen very easy I would highly recommend them
Niro has been incredibly helpful throughout the planning of our family trip to Rusutsu. She has been friendly, professional and very responsive, always taking the time to understand our needs an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Luxe Nomad is Asia’s largest luxury vacation-rental company. Founded in 2012, it manages more than 100 private villas, chalets and condo hotels. Choose from over 1,400 rooms, across Bali, Koh Samui and Phuket, and the Hokkaido ski regions of Niseko, Furano and Rusutsu. Every property is individually owned and run by Luxe Nomad’s own local teams, held to one bar the company calls the Luxe Standard: hotel-grade service with the character of a private home. Every stay includes complimentary Luxe Concierge, from a guest’s first question to their last day. Dream a little, travel a lot with us.
Kontaktoplysninger
5,0
Fremragende
443 anmeldelser
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An exceptional Villa stay we’ll never forget
We spent 5 nights at Cloud Nine Ungasan Villa in Uluwatu and had an absolutely incredible stay. The villa itself is exceptional - huge beautifully designed minimalist rooms, stunning open-plan living spaces, and every amenity you could think of, from the rooftop spa and cinema screen to the air-conditioned gym, pool table room and excellent coffee setup. It managed to feel both ultra luxurious and completely comfortable at the same time.
What really elevated the experience though was the team. Martin, the manager, was constantly and calmly making everything run seamlessly behind the scenes. Wahyu brought such a fun, sociable energy to the villa, and Yoga was just wonderful - so warm, kind and genuinely caring throughout our stay.
And Vincent, the chef, deserves a special mention. His food was honestly phenomenal and became one of the highlights of the entire trip. Every meal was full of flavour, beautifully balanced and restaurant quality - to the point where most meals we had out afterwards just didn’t compare.
Overall, a genuine 5-star experience in every sense. We left feeling incredibly spoiled and can't wait to return!
20. maj 2026
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Besvarelse fra Luxe Nomad
Dear Anna,
What an incredible review! So glad Cloud Nine Ungasan Villa lived up to every bit of its luxury, and that Martin, Wahyu, and Yoga made the stay so seamless and warm. Vincent's cooking sounds like it truly stole the show!
We can't wait to welcome you back again!
The Luxe Nomad team
Gladys has been amazing…
Gladys has been amazing with our ski holiday and accommodation changes. Nothing has been too much trouble. We would highly recommend Gladys advice and services.
25. maj 2026
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Besvarelse fra Luxe Nomad
Dear Heather,
So glad Gladys made all the changes to your ski holiday so easy! Nothing being too much trouble is exactly who she is.
We hope to welcome you back again!
The Luxe Nomad team
Great customer service
Great customer service. No request was too hard. Big shout out to the entire team, especially Gracie. Looking forward to our stay next year.
14. marts 2026
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Besvarelse fra Luxe Nomad
Dear JP,
So glad the whole team, especially Gracie, made no request too hard! That's exactly the kind of service we strive for.
We look forward to welcoming you next year!
The Luxe Nomad team
Seamless experience
Seamless experience. Super helpful with great recommendations and solutions. This is our second year in a row now engaging Luxe Nomad for our winter holiday
22. maj 2026
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Besvarelse fra Luxe Nomad
Dear Andy,
A second year running with us — lovely to hear! So glad the recommendations and solutions made for another seamless winter holiday.
We look forward to welcoming you again!
The Luxe Nomad team"
Very responsive and keeps updated with…
Very responsive and keeps updated with offers. Accommodating all queries. Gracie Acdal is a great help
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Aileen,
So glad Gracie has been so responsive and accommodating with all your queries! Always good to be kept in the loop.
We look forward to welcoming you!
The Luxe Nomad team
I made a reservation with wrong dates…
I made a reservation with wrong dates and the staff, Gracie, helped me promptly to fix the booking. As well, she also recommended me a number of places to visit in Furano and Biei. Very professional and supportive indeed.
26. april 2026
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Besvarelse fra Luxe Nomad
Dear Paul,
So glad Gracie was able to fix the dates so promptly, and even threw in some great recommendations! That extra touch makes all the difference.
We look forward to welcoming you!
The Luxe Nomad team
Thank you Luxe Nomad!
The team at Luxe Nomad are always responsive and super helpful. Maydel Capellan helped me to secure our year-end booking at The Maples, and we are very much looking forward to our trip!
3. maj 2026
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Besvarelse fra Luxe Nomad
Dear Louis,
So glad Maydel got your year-end booking at The Maples all secured!
Looking forward to having you for the trip.
We look forward to welcoming you!
The Luxe Nomad team
As a returning customer to The Vale
As a returning customer to The Vale, Rusutsu, I really appreciate their prompt replies to any queries and the staff are wonderful to deal with.
25. april 2026
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Besvarelse fra Luxe Nomad
Dear SanchezNZ,
A returning guest — always lovely to hear! So glad the prompt replies and wonderful staff keep bringing you back to The Vale.
We hope to welcome you back again!
The Luxe Nomad team
Jessica Batubura was very help polite…
Jessica Batubura was very help polite and friendly. Great serivce.
24. april 2026
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Besvarelse fra Luxe Nomad
Dear Libby,
So glad Jessica was so polite and friendly throughout! Great service is what she does best.
We look forward to welcoming you!
The Luxe Nomad team
Gracie was amazing with quick helpful…
Gracie was amazing with quick helpful response, highly recommend
21. april 2026
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Besvarelse fra Luxe Nomad
Dear Kelly,
So glad Gracie was quick and helpful for you! That's exactly what we like to hear.
We look forward to welcoming you!
The Luxe Nomad team
Reservations
John Ryan helped me with my queries and reservation. Very efficient and helpful with my booking for The Vale Rusutsu.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Gary,
So glad John was so efficient and helpful with your reservation! We look forward to welcoming you to The Vale.
The Luxe Nomad team
Booking was quick and seamless
Booking was quick and seamless
Maydel and Johanah were extremely helpful and quick in replying my questions via email.
Will definitely book through them again.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Kelvin,
Happy to hear Maydel and Johanah made the booking so quick and seamless! Always glad to have you back.
We look forward to welcoming you again!
The Luxe Nomad team
I had a great experience booking my…
I had a great experience booking my upcoming stay with Niro. He was incredibly professional, responsive, and provided all the details I needed regarding transfers and gear rentals. The process was smooth and stress-free. Looking forward to my trip in 2027! Highly recommended.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear guest,
So glad Niro made the booking process smooth and stress-free, with all the details on transfers and gear sorted! Looking forward to having you in 2027.
We look forward to welcoming you!
The Luxe Nomad team
Our experience was so incredibly good
Our experience was so incredibly good. I really cannot speak highly enough of Johanah in assisting with our accommodation. Johanah was well supported by Eman and Snow who diligently followed up with me to confirm our needs. This team is professional, considerate and exercised their initiative on my behalf so well to secure my accommodation.
I would recommend to anyone and commend Johanah and the team.
Thank you.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Michelle,
So glad Johanah, Eman, and Snow made securing your accommodation so smooth! That kind of teamwork and initiative is exactly what we strive for.
We look forward to welcoming you!
The Luxe Nomad team
I appreciated such a quick response to my reservation query
I appreciated such a quick response to my reservation enquiry.
Jessica was so helpfull, which resulted in me booking for 13 nights. I can't wait to get to this fabulous property.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear guest,
So glad Jessica's quick response made all the difference — 13 nights is quite the trip! Can't wait for you to experience it.
We look forward to welcoming you!
The Luxe Nomad team
Outstanding customer service
Outstanding customer service. Helpful, very detailed, responsive and friendly. Jessica and Gracie were extremely helpful and as a result I was able to book my trip and get exactly the room I wanted without any issues at all. Superior service, thank you!!
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Sarah,
So glad Jessica and Gracie made your booking experience so smooth, and got you exactly the room you wanted! That's the kind of detail and care we strive for.
We look forward to welcoming you!
The Luxe Nomad team
Good service
Fast, comprehensive and clear responses to my enquiries
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Michael,
Thank you for the kind review! Glad you found the responses fast, clear, and easy to follow.
We look forward to welcoming you!
The Luxe Nomad team
Amazing service!
Niro was prompt, kind and helpful to speak with. Wonderful customer service, thank you Niro.
10. april 2026
Uopfordret anmeldelse
Fenix Furano Enquiry
I made an enquiry on one of the Fenix Furano rooms and Jessica Batubara was not only prompt in her responses, but also very proactive and friendly in answering all questions and guiding us through our reservation.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Jianwei,
So glad Jessica was so prompt and proactive in guiding you through your Fenix Furano enquiry! Friendly and thorough, just as she always is.
We look forward to welcoming you!
The Luxe Nomad team
Great experience booking
An has been extremely helpful in assisting the booking process. It was so much easier to book the right accomodation plan. Thank you!
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxe Nomad
Dear Si,
Happy to hear An made finding the right accommodation plan so easy! That's exactly the kind of support we strive for.
We look forward to welcoming you!
The Luxe Nomad team
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