Niro G has been a pleasure to deal with being very helpful in sorting out our accommodation, helping with questions about possible activities and transfers. She has helped us book in a Cat Skiin... Se mere
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Gracie (Luxe Nomad), went above and beyond in assisting our family to arrange a stay at Intuition. We went back and forth to ensure the family coming from different locations and on different flights... Se mere
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Luxe Nomad are always super-efficient and professional - this is the 5th time we have used them and they make booking and travelling to Japen very easy I would highly recommend them
Niro has been incredibly helpful throughout the planning of our family trip to Rusutsu. She has been friendly, professional and very responsive, always taking the time to understand our needs an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Luxe Nomad is Asia’s largest luxury vacation-rental company. Founded in 2012, it manages more than 100 private villas, chalets and condo hotels. Choose from over 1,400 rooms, across Bali, Koh Samui and Phuket, and the Hokkaido ski regions of Niseko, Furano and Rusutsu. Every property is individually owned and run by Luxe Nomad’s own local teams, held to one bar the company calls the Luxe Standard: hotel-grade service with the character of a private home. Every stay includes complimentary Luxe Concierge, from a guest’s first question to their last day. Dream a little, travel a lot with us.
Kontaktoplysninger
5,0
Fremragende
443 anmeldelser
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Excellent assistance by Niro!!…
Niro provided excellent assistance and service, even helping with getting an expired credit for me! Also provided me with timely updates and useful information for a first time at the skis in Japan! Definitely recommend
24. februar 2026
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Dear Daniel
Thank you for your review about Niro! She's been with us for a very long time and we're so happy to hear she made your day. You will love skiing in Japan :)
Safe travels
The Luxe Nomad team
Giselle was fantastic in her support
Giselle was fantastic in her support, very promptly in her response and very knowledgeable when it came to recommending different types of services as well as discount policy. Really appreciate it.
5. marts 2026
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Dear Tui,
Thank you for your lovely review and glad to hear Giselle went above and beyond! She really loves what she does and our winter wonderland.
Our best
The Luxe Nomad team
My Gold Standard
I have recently returned from an extended stay in Hokkaido and once again, the service provided by the team—specifically Kat and Sharmaine—has been nothing short of exceptional. From the initial booking to resolving on-site requests promptly, their communication is the "gold standard" of professionalism.
They consistently go above and beyond to ensure a seamless experience, making us feel like valued return guests every step of the way. Whether it was coordinating our stay at Kozue or assisting with complex travel inquiries, their efficiency and warmth are truly impressive. If you are looking for a team that genuinely cares about your experience in Japan, I cannot recommend them highly enough.
31. januar 2026
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Dear Ian
Thank you so very much for taking the time to write this review, as well as your beautifully written email about Kat and Sharmaine which you wanted shared with the CEO - who by the way is replying you here!:)
We loved your email and it made everyone's day. I'm so pleased that Kat and Sharmaine went above and beyond to assist you. I used to run reservations personally when we first started the company and our golden mantra was to treat every guest as if it were our family or close friends heading on holiday. We might not get it right 100% all of the time (we are human after all haven't turned into bots just yet!), but I'm glad to say I can see that everyone from our front of house to our reservations and guest experience team - genuinely cares.
Thank you again for your kind words, it made me very proud of our team.
We hope to welcome you back again next season!
Stephanie Chai
CEO & Founder
We had a fantastic 5 nights stay at…
We had a fantastic 5 nights stay at Niseko Kyo in Feb 2026. Service was superb from reservations up to our stay and the team helped us to book everything. Only feedback would perhaps to increase variety for breakfast.
21. februar 2026
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Dear Karbs,
Thank you for this 5 star review and I'm glad to hear you enjoyed your stay at Niseko Kyo! Ski in and out, ski valet, private onsens - what more does one need :) We hear you on the feedback for breakfast, it was their first season and we totally agree more variety is needed. Next winter we will have a breakfast chef and a la carte menu - so please do come back again. I have been personally testing the breakfast (they nicknamed me 'Little Miss Breakfast'!), so completely understand where you're coming from.
Thank you for staying with us,
Steph Chai
CEO & Founder
Gracie provided prompt response and…
Gracie provided prompt response and always eager to answer all my queries. Looking forward to the stay.
9. februar 2026
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Dear CYK
Thank you for this 5 star review and happy to hear Gracie was prompt. We aim to make booking a holiday - feel like one :)
The Luxe Nomad team
A wonderful experience with NISADE
A huge thank you to Gracie, who was extremely helpful, responsive, professional and courteous. The overall service, care, and attention of the NISADE team is top notch. We have been going back to Maples in Niseko for many years and the experience continues to be memorable and iconic. Thank you NISADE!
27. februar 2026
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Dear TW
Thank you for your lovely review and happy to hear you had a fantastic experience with Gracie and the team at Maples! Since The Luxe Nomad group acquired Nisade, we have been driving a guest first mindset and focusing on service levels :)
We hope we can welcome you back again!
The Luxe Nomad team
Satisfactory Resolution
I am delighted to say that following my review cautioning against this company’s rigid returns policy, it agreed to return in full only deposit due to the exceptional circumstances of my case. They were exceedingly helpful once the case had been reviewed by more senior management. I was very happy to be able to get a refund which means I can now rebook more suitable accommodation.
27. februar 2026
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Dear Elizabeth,
We're so sorry to hear that you had a bad experience. Our team was following the terms and conditions and its unfortunate they didn't reach out to our General Manager to consult him as he was on leave then. We totally hear you that this was a special situation due to your medical condition and the time to stay.
But we're glad that Steph and Rae from our team have sorted this out for you now :)
When you get better please do come and visit us in sunny Samui, we would love for you to give us a second chance.
Our very best,
The Luxe Nomad team
Excellent service
I am very happy with how extremely helpful Jessy Ong was in getting me prepared for my trip to Niseko; their services are much needed especially for a first-time visitor such as myself. Jessy went above and beyond making sure my inquiries are addressed and ensuring I make the most out of my trip! I highly recommend their guest services!
26. februar 2026
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Dear Noah,
Thank you for your review and happy to hear Jessy took good care of you! Jessy is very detailed and switched on - always two steps ahead.
We hope you have a fantastic trip, and welcome you for a 2nd, 3rd one? :)
Travel well,
The Luxe Nomad team
Jewel was of great help with everything…
Jewel was of great help with everything that we needed especially for my partner’s birthday cake! It was perfect! Highly recommended
14. februar 2026
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Dear Karla
Lovely to hear Jewel took good care of you and helped arrange your partner's birthday cake!
We hope you had a wonderful trip and would love to welcome you back next winter :)
The Luxe Nomad team
Jewel Gomez was a fabulous help to us…
Jewel Gomez was a fabulous help to us when it came time to sort through all the bookings we needed for our ski-trip. He was fast getting back to us and handled our requests with care and expertise.
It was a very positive experience, and I would not hesitate to use these services again.
20. februar 2026
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Dear Cristi
Thank you for your lovely review and glad to hear Jewel took good care of you! It can be complicated booking a ski trip - especially in Japan, so we hope we made it feel easy :)
We hope to welcome you back again next winter!
The Luxe Nomad team
Niro made everything super easy for us
Niro made everything super easy for us, assisting and booking everything we need from ski/board hire to lift passes even snow mobile reservations, highly recommend excellent service!
24. februar 2026
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Dear James
Thank you for your review and happy to hear Niro made booking your guest experiences feel like a breeze! We hope you enjoyed the snow mobile - and being up the mountain of course :)
The Luxe Nomad team
Good customers support
I am very happy with the prompt customer support and always very helpful to assist me . Definitely will recommend my friends to book this resort directly .
20. februar 2026
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Dear Siew Lei
Thank you for your lovely review - we appreciate it! And we aim to the be as helpful as we can :)
Travel well,
The Luxe Nomad team
Niro was helpful and efficient
Niro was helpful and efficient. Thanks for helping us prep for our snowboard trip!
20. februar 2026
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Dear Maximillian,
Wonderful to hear Niro did a fantastic job! We hope you have an amazing time boarding up here :)
The Luxe Nomad team
My stay at Vale was great
My stay at Vale was great. All staff were excellent, especially Jessy Ong. She helped me with sorting out a shuttle to hotel, despite being a last minute request. That ensured my stay at Vale began with a good start
17. februar 2026
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Dear Kingston
Thank you for your review and its wonderful to hear the team did a great job - especially Jessy.
We hope you had a lovely time and that we can welcome you back again soon :)
The Luxe Nomad team
I have been working with Jess and the…
I have been working with Jess and the team on a group for 2026 and have found their responsiveness and information provision to be excellent.
18. februar 2026
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Dear Will
Thank you for your lovely review and we're glad Jess took good care of you! We hope you have an amazing time cycling this summer :)
The Luxe Nomad team
My experience was incredibly easy and…
My experience was incredibly easy and friction free. Johanah Tabay was so helpful and supportive of my requests that I couldn’t imagine being looked after any better. Thank you!
12. februar 2026
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Dear Josh,
Thank you for your kind review - we aim to make booking a holiday, feel like a holiday!
We're glad Johanah took good care of you and we hope you have a fantastic trip.
Travel well,
The Luxe Nomad team
Jewel was incredibly helpful in…
Jewel was incredibly helpful in pre-trip planning, staff on arrival including Finn and Petro also great, and our 2 bedroom apartment was very nice - super easy ski in / ski out
12. februar 2026
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Dear Adam,
Thank you for your lovely review and we're so happy to hear Jewel, Finn and Petro took good care of you! And glad to hear you liked your 2 bedroom apartment. Once you go ski in and out - it is hard to go back.. :)
Our best
The Luxe Nomad team
Niseko Kyo
Great properties, lovely staff - in one of Japans most beautiful ski resorts!
14. februar 2026
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Dear Shona
Thank you for your lovely review of Niseko Kyo! It's a beautiful property and Niseko United is an amazing ski resort. We hope to welcome you back again for more powder snow :)
The Luxe Nomad team
I would like to give a special thanks to Johanah Tabay
I would like to give a special thanks to Johanah Tabay for the exceptional service. She was incredibly understanding of my current situation and handled our request with such kindness and efficiency. The entire process was handled quickly and smoothly, which really put my mind at ease. Johanah’s communication was clear, professional, and very heart-warming. I highly recommend her assistance to anyone. Thank you for making things so much easier for us!
12. februar 2026
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Dear Gail
Thanks very much for this lovely review of Johanah! We're glad that she handled your booking well - and with care :)
We hope you have a fantastic trip and that we can assist you on your next holiday!
Our best,
The Luxe Nomad team
I would like to express my sincere to Gizelle Rondero and the team
I would like to express my sincere appreciation to Gizelle Rondero and the entire The Vale Rusutsu Guest Services team for their outstanding support.
From the very beginning of my planning process, Gizelle and the team were incredibly professional, responsive, and detail-oriented. They patiently assisted me with transportation arrangements, equipment rental inquiries, dining options, and all the small but important details that truly make a ski holiday seamless and stress-free.
Every question was answered clearly and promptly, and I always felt well taken care of. Their level of service reflects genuine care for guests, not just efficiency. It made a big difference and gave me great confidence ahead of my stay.
Highly recommended, and truly deserving of a five-star rating.
Thank you for such exceptional service — I very much look forward to staying at The Vale Rusutsu.
11. februar 2026
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Dear Meng Ju
We are so grateful for this wonderful review on Gizelle and the guest services team at The Vale Rusutsu! It can be stressful planning a ski holiday, especially in Japan (due to the language barrier), so we're glad the team made it easy.
We believe in going Above and Beyond and we're happy the team did this for you!
Have a wonderful stay,
The Luxe Nomad team
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