Amazing customer service!! Truly impressed. I was honestly blown away by the customer service from FashionPass. I reached out with an account issue and received such a fast response. I wasn’t e... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Omg this was the BIGGEST waste of money. I purchased 2 dresses. One came with a hole. I immediately took photos and emailed them. It took days (more than a week?) to hear back. They made me ship the i... Se mere
I’ve had such a great experience with Fashion Pass! Their clothing selection is always so cute, trendy, and perfect for any occasion. What really stands out, though, is their customer service — it’s h... Se mere
Fashionpass' CX team is always bright and attentive. I wanted to specifically shout out Emma for her help. I've recommended FP to friends who are fashion girlies but need to conserve space i... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Unlock your dream closet. Rent 10 items/month from today’s hottest brands like For Love & Lemons, Free People, Show Me Your Mumu, LoveShackFancy, PatBo & so many more.
Kontaktoplysninger
Los Angeles, USA
- hello@fashionpass.com
- thefashionpass.com
Har besvaret 4 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fashion Pass feels like a scam
Fashion Pass feels like a scam. They hit me with hidden fees and charged an “extended rental fee” before my month was even up, just because I swapped a few items instead of the full order. They automatically purchased the items without clear warning. They’re often out of sizes and have limited options compared to other services. Super disappointing and I won’t be using them again.
Customer Service sucks
Clothes are cute
Customer service sucks
They are trying to charge me $600 for clothes that I returned saying that I purchased them. I messaged them last Wednesday about this and it’s now Monday with no update
Great selection of casual wear
I love the clothes selection combined with accesories. I like casual clothes and there is a lot of options.
Fashion pass has been a life saver
Fashion pass has been a life saver! I initially started using it to rent for my bachelorette party and bridal events, however, I continued using it because it's allowed me to try new styles and trends without purchasing them first. I love the variety and can't wait to continue to rent from FashionPass.
Best Clothing Rental Place Yet!
I've had subscription services for clothing rental for years and recently found Fashion Pass and I love how easy they make it to transfer items, quick shipping and SO many options of clothes, bags and accessories! Clothes range from wedding, work, vacation, weekend, lounge - options for every occasion!
I love FashionPass
FashionPass has been my go-to clothing rental service for over two years now. They have so many amazing options, and everyone on the team is so amazing and helpful! I love using FashionPass and always recommend it to all my friends.
Game Changer!
I love every single piece of clothing and jewelry I’ve ever gotten from here. The fact that I can switch up my wardrobe so easily and get to choose if I want to keep/buy the ones that I loved -is simply amazing! As somebody that was (is) a compulsive buyer, having something like this company is a game changer. Plus honestly, whoever is choosing which garments to get every season has such a perfect eye for fashion. Could not recommend more!
My item is missing and they wont send…
My item is missing and they wont send it or respond to my emails. Additionally, all of my items smell like perfume and are in disgusting condition
If I could give it a negative star I…
If I could give it a negative star I would! I contacted them because I had a 30.00 TShirt that I had transfers to the next order but decided I did not want to continue my subscription- my size was always out of stock and the options just weren’t that good. They assured me that since I cancelled, my card would only be charged for the cheap shirt (everything else was returned). I come home from vacation to see that they have tried to charge my card multiple times for obscene amounts, far exceeding the cost of the shirt. Luckily my bank declined but now they want 137.00 for a 30.00 shirt- not happening. Do not use this service. After this happened, I did some research and it seems this happens all the time.
FashionPass is a lifesaver!
FashionPass has an amazing selection of brands and clothing items to select from. They have super fast delivery and the return process is super easy, although, I do wish they used USP rather than FedEx (shortage of FedEx locations in Denver). It’s easy to switch out items and they’re great about alerting you when an item is back in stock. World class customer service. Overall, a really great option if you’re looking for a quick closet refresh for an event or trip. Would recommend to a friend!
Horrible customer service
Horrible customer service. No one will get back to me. My package went missing on its way here over a week ago and Ive sent 3 emails and have heard nothing back from them. They dont care and they lock you into your membership. I can't cancel this subscription because I technically am "renting items" meanwhile I haven't received my items. Disgraceful.
Canceled due to terrible customer service and product
First experience was really good. Second was terrible. Awful customer service. Clothing is old, smelly and worn out. They are unresponsive and do not resolve their customer service issues. Offer no solutions. Terrible. Will never recommend or use again.
Sydney handled my issue with ease and…
Sydney handled my issue with ease and went above and beyond, providing top tier support. She clearly provides value to the company and I'm sure I'm not the only one who wishes more support staff were more like Sydney!
Amazing customer service
I had great customer service after a return issue. The team was so kind, helpful, understanding, and had great communication with me throughout!
FashionPass Customer service
Every time I’ve emailed fashionpass, I’ve gotten a woman who is eager and excited to help. It’s such a refreshing feeling to know that the girl on the other side wants me to look good and feel my best. They’re friendly, great at communicating, and able to explain the complicated process well. I really love this website and will continue to use it.
The customer service is outstanding
The customer service is outstanding
The customer service team is…
The customer service team is exceptional and helped me out when a package was lost. Their commitment to putting the customer first has made me a long term customer.
Customer service was great
Customer service was great! They responded quickly and fairly rectified the small issue. Very pleased with this company and am happy to be a customer.
Amazing customer service
The fashion pass customer service is ALWAYS amazing. So friendly and helpful. This time, I worked with Melanie on a very stressful situation where my package was stolen. She was so helpful while being so friendly and welcoming.
I did the $59 trial and returned all…
I did the $59 trial and returned all the items. When I tried to cancel memebership, they had already charged me for the next month. I contacted customer service and it was non-refundable. I do not recommend renting from this company.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








