The Couture Club Anmeldelser 

Great product, design and quality.

Never had an issue with any of the items of clothing that i have purchased.. always arrived promptly.. easily my top brand.

Customer service is second to none! They really do go above and beyond, ive never has such an affinity to a brand more than TCC. Quality clothing, bang on the price point and leading the way in terms of style! They create and lead, they don't follow!

The Couture Club is honestly one of the best brands out there! Amazing quality, stylish designs and fantastic value for money. You get that premium look and feel without having to spend a fortune. The attention to detail, comfort and variety of styles make it stand out from the rest. Definitely one of my favourite brands, and I would highly recommend it to anyone looking for quality, style and affordability. Keep up the amazing work! TCC❤️

5 stars genuinely, isn’t enough. The best clothing brand out there. Not only that, the best team behind the brand too. Always on hand whether that’s to answer queries, or rectify any issues. Unreal brand. Keep up the good work!

A great community! Interacting with customers and offering chances to get involved in campaigns and win accessories!

Highly recommend, top customer service and great quality clothing!

i was lucky enough to win a free cap from a black friday competition which im incredibly grateful for. they always show amazing customer service. they do everything they can for their community and they are just great all together not to mention the excellent quality of the clothes.

Genuinely the best store I have ever bought from. As much as I love other brands, the quality and community feel is different. Genuinely looked after here! ❤️

lil

The couture club are always helpful! They treat the private/VIP members amazingly and are always quick to answer questions.

The clothing is always amazing quality.

Couture club never fails

Great company, lovely community and staff are super friendly. owners even take feedback on board and engage with customers which is what sets them apart from other brands

I am very disappointed with the customer service I received.

When I initially started the return process, I was informed of the final date by which I could return my items, so I decided to wait before completing the return. However, when I eventually processed it, I discovered that I was no longer eligible for a full refund and could only receive a gift card or an exchange.

I contacted customer service and explained that I was only one day outside the 14-day return window (15 days instead of 14). Unfortunately, Charlotte was unwilling to make any exception, despite the fact that it was just one day over the deadline.

I understand that companies have return policies, but I believe a little flexibility and better customer service go a long way. Sadly, the lack of understanding and willingness to help has left me very disappointed with the overall experience.

voor de prijs vond ik de kleding van slechte kwaliteit, na 1 keer dragen uitgelubberd, ik vond het persoonlijk zonde van mn geld

Excellent quality clothing. Very quick delivery too

Extremely disappointing customer service – appalling treatment of a genuine customer

I am absolutely appalled by the way I have been treated by this company’s customer service department, particularly by Charlotte, who apparently holds the position of Customer Service Manager.

I had a parcel delivered by Evri, which had been left on top of my back garden gate, completely visible to anyone passing by. I was not initially unhappy with the company, nor was I demanding that they resolve anything on my behalf. I simply wanted the courier’s details so that I could contact them directly, and politely asked what I should do in the circumstances.

What followed was genuinely shocking.

The response I received was defensive, accusatory and, quite frankly, made me feel as though I was being treated like a dishonest person. At no point had I suggested the company was responsible, nor had I asked them to replace or refund anything. I simply wanted some advice and the opportunity to speak to the courier.

To make matters worse, Charlotte appeared to take the driver’s word over mine, suggesting that the parcel had been thrown into my garden and that nobody would see it to steal it. I had never suggested that anyone had stolen it. I had simply explained that the parcel was nowhere to be seen, which was precisely why I wanted to contact the courier in the first place!

I would also like to point out that I have specific delivery instructions registered on my Evri account requesting that all parcels are left in my outbuilding. This instruction was clearly not followed.

Charlotte also stated that the driver has discretion over where parcels are left. However, I strongly disagree with this explanation. Evri provides customers with an option within their account to specify exactly where they want their parcels delivered, and I have specifically selected my outbuilding for this very reason. These delivery preferences are there to be followed, not simply ignored at the driver’s discretion. There is a reason customers take the time to set these instructions, and in my case, it is to prevent precisely this sort of situation from happening. Had my delivery instructions been followed, this entire situation could quite easily have been avoided.

The parcel has, thankfully, since been returned to me this evening after a neighbour found it lying on the floor. Where I live, there is an alleyway providing access to several neighbouring back gardens, with multiple gates close together. It is therefore entirely understandable how a parcel left carelessly in the wrong place could go missing or be picked up by somebody else.

The fact that the parcel has now been found raises further questions about the information I was given. Either the courier provided inaccurate information about where the parcel had been left, or Charlotte’s account of having spoken to the courier was inaccurate. Neither possibility fills me with confidence.

I have worked in customer services for over 30 years, so I understand that dealing with customers is not always easy. However, I also understand that the very least a customer should expect is courtesy, professionalism and a willingness to listen. I was met with an attitude that was defensive, dismissive and accusatory throughout the email correspondence. I found the whole experience extremely upsetting.

I am particularly shocked that somebody displaying this attitude is in a Customer Service Manager position. In my opinion, Charlotte would benefit considerably from further customer service training, particularly in communication, empathy and handling customer concerns without immediately becoming defensive.

Having read other reviews, I can see that I am not the only customer who has experienced similar frustrations regarding customer service and delivery issues.

I appreciate that companies may occasionally encounter dishonest customers, but that does not give them the right to treat every customer who raises a concern with suspicion. I was genuine, polite and simply looking for some advice. Instead, I was made to feel like a criminal.

The parcel has now been returned, but that does not change the way I was treated or excuse the manner in which my concerns were handled.

I will certainly never order from this company again. I would strongly suggest that whoever owns or manages the business takes a serious look at its customer service standards and considers providing appropriate training to those representing the company.

A company is only as good as the way it treats its customers, and based on my experience, this company has a great deal of work to do.

Amazing clothing top quality and stylish!

Great item, matches pictures and descriptions. Great packing of item and quick delivery. Thankyou!

Hannah was so helpful. I was confused about an exchange but she sorted it all out for me.

Very good and prompt service on initial delivery then dealing with replacement and return of original.