Liliana ,the agent that helped me was beyond polite and appropriate with all the wordings. She really made me feel comfortable with any concerns of mine .she helped me figure out my issues with no hes... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there o... Se mere
Virksomheden har svaret
I was trying to pay my bill yesterday evening and night. The automated and website would not allow me to make my on time payment. I was so disturbed. I call back today and got a very nice customer ser... Se mere
Virksomheden har svaret
Alana customer service relations manager was the only one person who reverse late fees due to your rep who gave misinformation and lost my payment.no one else has called me back when they said they we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Build Card
Oplysningerne kommer fra forskellige eksterne kilder
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Kontaktoplysninger
4,8
Fremragende
634 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Getting Card Canceled
I had problems getting my card cancellation reference letter. However, Rafala was very helpful in assuring me that I will receive the email reference and was effective in every way possible.
13. maj 2021
Besvarelse fra The Build Card
Thank you for sharing your experience, Michael! We will make sure to share your kind words with Rafala.
Everything was taken care of.
12. maj 2021
Besvarelse fra The Build Card
Great! Thanks for sharing, Reginald.
Besvarelse fra The Build Card
Thanks, Laura! We will give a shout out to Stephanie.
When one-on-one with a customer…
When one-on-one with a customer representative I think your services are excellent however when it comes to waiting for someone to pick up the line I would have to read it as poor just the other day I waited 20 minutes just to be disconnected not only once but twice that's where you need to ramp up your customer service on your phone waiting status thank you
11. maj 2021
Besvarelse fra The Build Card
Thank you for bringing this to our attention! Customer feedback is what helps us grow, so thank you for taking the time to share yours.
Besvarelse fra The Build Card
Thank you, Jackie! We are happy to hear that you were taken care of.
Lack of management need to retrain…
Lack of management need to retrain customer service and Policies and procedures need to change and up date reason why there more than 25 Seniors close this Credit Card due to the way they Manage this and the other one Carter Credi Card Your Finanxe Comp is far from been a Bank or Finanxe Company
7. maj 2021
very nice and helpful
30. april 2021
Besvarelse fra The Build Card
Thanks! We are always here if you need us.
Customer service was excellent, professional
Customer service was excellent and professional
29. april 2021
Besvarelse fra The Build Card
Great! This is just what we want to hear. Thanks!
Customer service
Your customer relations people are very nice and helpful. Thank you for helping me through a very hard time. This takes some of my stress away.
28. april 2021
Besvarelse fra The Build Card
Thank you so much, Betty! We are always here if you need us.
Besvarelse fra The Build Card
Thank you! We are always here if you need us.
10.00 per month just to have the card
10.00 per month just to have the card. That's 120.00 per year in just member fees. Ridiculous.
27. april 2021
Besvarelse fra The Build Card
Thank you for your support, Jennifer! We are always here if you need us.
Very helpful thank you
26. april 2021
Besvarelse fra The Build Card
Thank you! We will give a shout out to the employee who assisted you.
I have trouble with this card for…
I have trouble with this card for months now, when I go to make my payments they do not show up then I get a late fee when I make my payments early, I hate to say it but as soon as I get this paid off I will be getting rid on the card.
23. april 2021
Professional and understanding of my…
Professional and understanding of my situation. At a time when, like so many others, I am struggling with the pandemic caused financial hardship, it is good and reassuring to find that.
23. april 2021
Besvarelse fra The Build Card
Thanks, Blake! We are happy to hear that you were taken care of and everything worked out for you.
Very helpful to resolve my issues.
22. april 2021
Besvarelse fra The Build Card
Thanks, John! We are always here if you need us.
The representative
The representative, named Jackie Rose, that I spoke with was very friendly and very patient. She took care of all my concerns in a professional manner and helped me out with everything I needed!
21. april 2021
Besvarelse fra The Build Card
Thank you so much! We are so glad that you had a wonderful experience with Jackie Rose.
Great and friendly service
20. april 2021
Besvarelse fra The Build Card
Thanks! We are always here if you need us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.