Thebestairfares Anmeldelser 

I booked five Emirates airline tickets to Pakistan for our summer holidays through Best Air Fares. After booking, they sent us e-tickets, but I later noticed that no flight numbers were included.

Just two weeks before our departure, I received an email stating that our tickets had been cancelled. When I called their customer service, I spoke to a representative named Aniket, who was very rude. I asked why our tickets had been cancelled, and he told me that Emirates had cancelled them. He also assured me that I would receive a full refund within 24 hours.

When the refund did not arrive, I contacted Emirates directly. At first, they could not find any booking under our names. After checking further, they confirmed that the booking had existed but had been cancelled by Best Air Fares, not by Emirates.

I then called Best Air Fares again and spoke to a manager. When I explained what Emirates had told me, she claimed that Emirates was lying. When I asked for my refund, she refused to help and simply told me to contact my bank, saying there was nothing she could do.

The company’s address is 160 City Road, London.

Based on my experience, I urge people to be extremely cautious when dealing with Best Air Fares. My family was left without tickets just two weeks before our holiday, and I have still had to pursue my refund. I will also be reporting this matter to the relevant trading standards authorities and, if necessary, taking legal action through the courts

booked flights for my family with this company and had an incredibly stressful experience. After taking my full payment of £1369.36 via Visa Debit, they sent me a "Paid Invoice" containing 13-digit e-ticket numbers starting with 157-.However, when I checked these ticket numbers directly on the official Qatar Airways mobile app, the airline system rejected them as "not available." The travel agency had simply generated fake placeholder numbers on a PDF template to trick me into thinking my flights were fully ticketed.When I questioned them, the agents repeatedly lied and stalled for time, promising the tickets would go live "by 8pm," then "by morning," and then "by 9am."I refused to accept their excuses and immediately called my bank, Barclays, to flag the pending transaction for a fraud dispute and non-delivery of services. The moment I mentioned to the travel agent that I was actively working with Barclays, they panicked and immediately cancelled my reservation and dropped the payment hold because they knew they had no legal defense.Do not trust the 5-star reviews on here—Trustpilot has already put an official warning on this profile for review manipulation. If you have booked with them, check your ticket numbers directly on the official airline app immediately. If they do not work, bypass this company and contact your bank's dispute team straight away to claw your money back.

I had a concerning experience with this travel agency.
After booking flights through their website, I received a booking reference and e-ticket numbers. However, when I checked directly with the airline, they informed me that there were no valid tickets issued and that the booking was only a reservation. The booking also did not show the expected ticket and baggage information.
To verify this, I contacted the airline and visited their office, where they again confirmed that no valid tickets had been issued. This caused a great deal of stress and uncertainty regarding my travel plans.
After raising the issue with the agency and providing evidence from the airline, I eventually received a full refund. I appreciate that the refund was processed, but the situation should not have occurred in the first place.
My advice to anyone booking through this website is to verify their ticket status directly with the airline as soon as possible. While I was refunded, the overall experience was frustrating, stressful and time-consuming.

This airline cancelled our 4 return flights and I only found out they were cancelled because I called them up to check on the tickets, they claimed that had called me, but didn’t have any missed calls from them. Then they advised 7-14 working days for a refund, but nothing received. They claim to have processed the refund on 8th May which is clearly not possible given today is 8th June (2026)! I don’t know if I’ll ever get this money back and for the time being I’m out of pocket and not really able to book another one elsewhere until they hopefully send the money back, I’m going to raise a claim through my Visa card and hope that works.

UPDATE: After 14 working days, the refund finally came through. I'm still gravely unhappy with how long this took, but at least I can share with others that its not completely lost money, I'm not sure if my threats of legal action and visa involvement helped.

Scam - Do not use

We booked tickets costing over £2k after checking this Trustpilot review.

We were given a booking confirmation and e-tickets marked paid. A couple of weeks later I tried to book seats via the airline site.

The airline confirmed no tickets had been booked or paid. The company had added our names to the airline system but not paid or confirmed the tickets. There were no tickets. The E-ticket was fake - as confirmed by the airline.

After many calls and getting fobbed off I asked for a refund. This has to date not been given. Bestairfares.uk have now ghosted me. They clearly have no intention of refunding the money we paid for fake e-tickets (as confirmed by the airline)

Bestairfares.uk
I will be reporting the matter to Trading Standards and the police online fraud unit and suggest that anyone else that has been scammed does likewise.

I would like to convey my apologies to Book My Flights who I previously wrongly liked with BestAirFares.uk - they have confirmed the companies are not affiliated

SCAM SCAM SCAM SCAM

DON'T BOOK YOU WILL NOT GET ANY TICKETS, THEY WILL CANCEL AND NO REFUNDS WILL BE GIVEN. CURRENTLY TRYING TO GET A REFUND THROUGH BANK

Scam
Booked with them and the gave me Pnr also issued my e tickets with Emirates, i checked on the Emirates website all looked good, only to find out a day later while checking on emirates website that they have voided my tickets. Still waiting for refund. Any advice of how can i get my money, i paid with credit card

SCAM SCAM SCAM
STAY AWAY!!!
Booked and paid for 2 flights to KUL, they sent me PNR reference number, only for them to cancel the flights!!!

You think youre so smart, stealing my money. You have messed with the wrong person. THIEVES!!!

Do NOT trust this company this is an affiliate of ViaFlights (please search Trust Pilot on this company too) - they take your money send you an initial confirmation (whereby you can log in the airline portal etc and even select your seats) but they never actually pay they airline for the tickets meaning that you are never officially booked on the flight. Also you will NEVER get your money back - this is 100% a fraud using shell companies, rotaing company directors and is all OFF SHORE despite the British Address (which is another shell).

We booked a flight in February for two people to fly late April. Early April we saw our booking had been cancelled with the airline. We called them and were told the airline had cancelled them but we could get a full refund. We did not accept this as you could still book the same flights for £1000 more for two tickets! We called the airline and they went through all communication with this travel agent and advised the travel agent cancelled the tickets and not them. We went back to The Best Air Fares and have been advised they are discussing with the airline, but days later, no communication. Someone today said our refund had been processed. Will never trust this company again. They haven't put the reason in writing, so we can't make a claim on our travel insurance!