Thebestairfares Anmeldelser 

My flight was cancelled a day before departure date (reason being conflicts in the middle east), when i contact the airline i find out the flight was not cancelled. So it was the agency who cancelled my booking and sell to someone else (probably for higher price),Something I was warned before.
I was promised full refund in 2 weeks. After nearly a month, despite several follow ups and promises the refund was not issued.
I had to contact my Bank, which guide me to start a process on 'Report a dispute' get my money back

These people are scammers and crooks, cancelled my flight with no knowledge and no refund
AVOID THESE SCAMMERS

!!! S C A M !!!

I found tickets through the Jetcost app through this agency. First and foremost the customer service was SHOCKING they kept saying I’ll receive my tickets and confirmation within a hour or two then it turned to tomorrow then it was the day after etc etc they were very rude and not helpful at all and kept fobbing me off anyway I received my flight itinerary and they advised I would receive my e tickets 72 hours before my actual flight. So I called Qatar airways directly and they advised me themselves they have no such policy where tickets are issued 3 days before a flight and I should immediately claim a refund. ALWAYS BOOK FLIGHTS WITH A CREDIT CARD as you can raise a section 75 charge back and always correspond via email with the agencies as you have evidence if required and written proof never the less I used my Barclays Avios credit card and got a instant refund but yeah THIS AGENCY ARE FRAUDULENT DO NOT USE THEM BELIEVE ME!!!!!!!!!! Pay the extra and use a Offical agency

Avoid this company! due to fly to Vietnam on Saturday with Qatar through this company. call Qatar today to confirm to be told the booking does not exist. Tried calling this company number does not work and have emailed 4 times no rely!!!
Avoid Avoid Avoid!!!!

I booked flights to Kazakhstan in early April 2026 only to be informed one week prior to departure in mid-July that these seats were cancelled, due to an issue with overbooking by the airline. It also stated that a refund would be provided with 1-3 weeks. To date, no help or assistance with re-booking the flights was received and no refund has been given, indeed all my attempts to contact the company directly have failed, as they do not respond to emails or pick up the phone. The carrier airline have since confirmed that all their transactions with the agent were completed within 7-10 days of cancellation. Therefore, I can only assume that this company is either totally incompetent, and cannot conduct its business in a professional manner, or it is something more sinister.

Update-this issue has now been reported as a potential fraud/cyber crime and it is now under investigation.

SCAM alert!

We booked flights with this site, nothing out of the ordinary noted at booking. Checked with the airline and the flight booking was there as normal. Randomly checked the other day, and the booking has been cancelled. Tried emailing, phoning etc. and impossible to get hold of them. If you have booked flights with them, I suggest immediately phoning your bank and reporting as fraud. Also phone fraud action if you are in the UK to log as a crime.

I think it is fair to say this company is not legitimate and fraud. I booked tickets with these guys link to these found through jetcost.co.uk. On the day of travel received an email (which looked very suspicious) saying due to overcrowding airliner cancelled our booking & we will be refunded. Frantically tried contacting with no response and after speaking with airliner direct they never had our booking.
When I booked tickets with these 4 month ago the logo was slightly different but rest of details are the same. Now conveniently the website under maintenance.
I hope these guys rot in hell after ruining our & likely many people’s holidays. My kids are distraught

I am extremely disappointed with my experience. I booked five tickets to Bali through The Best Airfares, but the company canceled my booking just two days before the departure. To make matters worse, they claim the refund was processed, but I have not received the funds and now I have to go through the hassle of dealing with my bank to resolve this. This is completely unacceptable service for such an expensive and important trip. I would not recommend this company based on how they handled this situation.

These guys are cheats.My wife and daughter booked flights with them to the USA but, at the last minute, the best airfares canceled the tickets. She call the airline and they told her her tickets had been reserved and cancelled multiple times, giving the impression it was all legitimate. They stole the money and no-one answered their phone line or email.
Do NOT book with these people; they are crooks.

THIS IS A MASSIVE SCAM COMPANY. Please be careful and do not book. They may sound trusted with the websites and phone calls but DO NOT trust it at all. The tickets are cheap but they will scam you and keep tricking you believe what they are saying. DO NOT BOOK WITH THIS COMPANY. I will be reporting this company even further in every way I possibly can.

The Best Air Fares is not a travel agency—it is a criminal enterprise operating under a fake business name. They have stolen £1,450 from me and engaged in a systematic, calculated pattern of lies and extortion.

Here is exactly how their scam works: They lure you in with a low fare, take your money, and then cancel your confirmed booking without your consent. When you demand a refund, they promise it is "processing" to stall you past your bank's 120-day chargeback deadline. Then they ignore you completely.

What makes my case different from other victims? I have the smoking gun.

· I possess ALL written correspondence—every single email where they promised me a refund that never materialized.
· More damningly, I have audio recordings of their phone agents explicitly guaranteeing my money would be returned. These recordings are direct, undeniable proof of their fraudulent intent and deceptive practices. They are caught red-handed, lying on tape.

I have already taken decisive action:

· I filed a formal crime report with Action Fraud UK and hold an official crime reference number.
· My bank is actively pursuing a chargeback, but I am not stopping there.
· I am preparing to take them to the Small Claims Court, armed with my recordings and paperwork, to ensure they are held legally accountable.

This company already has 74 formal complaints logged with the Better Business Bureau (BBB) and a sea of one-star reviews across every platform. They are professional thieves who will destroy your travel plans and steal your hard-earned money.

FINAL WARNING: If you have booked with them, call your bank RIGHT NOW and dispute the charge. Do not believe their fake "processing" promises. I will make sure my recorded evidence follows them everywhere—on Trustpilot, ComplaintsBoard, and in court.

DO NOT TOUCH THIS COMPANY WITH A TEN-FOOT POLE. THEY ARE LIARS, THIEVES, AND FRAUDS.

The company is a scam. Booked tickets with them, they sent me tickets and payment link. I checked the tickets on the airline site and it was all valid at the time, few months later airline contacted me to say there is no valid ticket. Tried to contact them, got through the 1st time and someone said they will sort this out and call me back. Waiting 3 weeks and no call, tried to reach them the number is no longer working. Totally scam.

This company deserves a minus review. Not even 1. Absolute disgraceful company. They are nothing but frauds!! How they sleep at night I have no idea. I will be reporting them to trading standards so they can stop scanning other innocent ppl.

Please please save your time, money and energy and go with a reputable company. If they send you a link to pay, do not do it!!! If you sense something is fishy then you know it’s not right and walk away. If you have made payment contact your bank and trading standards so their website can get shut down! Day light robbery.

They take your money and change their names everytime you speak to the same ppl. Dishonest, poor customer service and notorious scammers.

Emily and uterkesh. You are thieves!!

⭐☆☆☆☆ Absolute Nightmare – These People Are Liars Who Destroyed Our Lives
We booked 5 Qatar Airways tickets through The Best Air Fares almost two months ago for a make-or-break family trip. This wasn’t just a holiday. We sold our whole house and everything we owned just to afford these tickets. Our entire future was riding on this journey, and we trusted them with thousands of pounds.
They sent us an itinerary and what looked like proper confirmation, so we believed everything was sorted.
It became a nightmare of lies and betrayal.
From early on, Qatar Airways website showed problems — we couldn’t select seats and they told us the tickets weren’t active. They kept directing us back to the agent. The Best Air Fares reassured us with one lie after another: booking was fine, they had paid Qatar, it was pre-allocated inventory, seats would open soon, everything would be okay. We waited, trusting them.
Then the booking disappeared completely from the system. More calls. More excuses. Finally, less than 48 hours before departure, they sent an email claiming our reservation was cancelled because of the “Middle East conflict” and pressured us to agree to cancellation for a refund.
I contacted Qatar Airways myself. They confirmed the flights were still operating normally. No route cancellations. The issue was 100% on The Best Air Fares — they had never properly issued the tickets. Qatar even warned us we would not be able to travel at the airport because there was no active ticket.
These people are straight-up liars. Every explanation changed: Middle East conflict, airspace issues, overbooking, airline problems. Their phones were almost impossible to get through to — we tried 20-25 times and it was constantly busy or didn’t even ring. When we finally spoke to someone, they had the audacity to be rude to us in the middle of our crisis. I completely broke down, screamed, and lashed out from the overwhelming stress and panic for my family. They ignored me and one of them almost swore at me. No care, no solutions — just more empty words while they had clearly orchestrated this mess.
We also lost money on other parts of the trip, including a transit tour in Doha. The stress has destroyed us mentally and financially, especially after sacrificing our home.
I’ve now seen many other reviews describing the exact same nightmare with this company — fake confirmations, tickets never issued, sudden cancellations, unreachable support, and ruined plans.
Do not book with The Best Air Fares. They are liars who will take your money and leave you stranded at the worst possible time. Always check directly with the airline yourself. We are now fighting desperately for our refund with departure right upon us.
This has been one of the most painful experiences of my life. Save yourself the heartbreak and stay far away from these people.

thebestairfare.uk

Very very suspicious offering 40% discount on a Business Class Air ticket on Ethiad Airways. When I went to make a payment using my Amex Card, the pay was requested in Indian Rupees. I did not proceed. I received couple of calls from 0207 870 9651 and told me that their Amex are processed in India. I was not convinced. Upon checked the company is registered at an address 128 City Road, London, EC1V 2NX with 454 others. AVOID

I purchased and paid for 5 tickets to Jeddah with these thieves and when I spoke to Gulf Air they said they have been cancelled by the agent. Website down and phone number constantly engaged. They gave itenary and a fake e ticket with all correct details and ref numbers. Done a runner. Absolute disgraceful thieves. Why does the UK Plc let them operate like this and the banks do not have sufficient safegaurds in place.

Even a 1 is too much. These scammers take your money, give you an Eticket and just before you fly cancel your tickets, offering a refund that you wont get back. Based in Delhi and put a London address which several other companies use've. I had to buy 4 more tickets which almort bankrupted me. They sent me a message saying my tickets were cancelled and I'd get s refund. Phone line is permanently busy and can't send any messages. Con artists - pakki. I've had to find the money to take my son who recently lost his wife of 8 months, her little boy and my grandson and me. DO NOT BOOK WITH THESE B@#£@RDS!!!!!!

AVOID!!!! DO NOT BOOK!! THEY WILL TAKE YOUR MONEY!!

TRIED TO BOOK A FLIGHT THEY DIDNT SEND ME ETICKETS. WHEN I RECEIVED THE ETICKETS I CONTACTED VIRGIN AIRLINE AND THEY SAID THIS BOOKING HAS BEEN CANCELLED. I CONTACTED THE TRAVEL AGENCY AND THEY STILL KEPT LYING ABOUT HOW ITS A MISUNDERSTANDING BUT WHY WOULD THE AIRLINE LIE????

THEY OFFER CHEAPER RATES SO THEY CAN TAKE YOUR MONEY. CHECK ALL THE REVIEWS BEFORE YOU BOOK

I WOULD AVOID AND NOT BOOK WITH THEM SAVE YOUR SELF THE HASSLE!!

I booked flights for the three of us, received confirmation, and got our e-tickets via email. Two weeks before our trip, I wanted to double-check that everything was still confirmed — only to be told my flight had been cancelled. They claimed this was beyond their control, saying the airline had overbooked and that’s why my ticket was cancelled.

I called the airline’s customer support and asked how this could possibly happen. The agent confirmed my booking had been made, but explained the airline had never received payment from this travel agency — so they had no choice but to cancel my ticket. They also confirmed there were still seats available on that exact flight if I wanted to travel on the same date.

Now the agency says they will refund my money, but it could take up to three whole weeks. I need this money immediately to rebook new tickets, and I have no idea if I’ll ever actually receive it.

Please — stop trusting this company completely 🛑 Any decent, respectful business would honour your booking and cover the ticket cost even if prices have risen because they failed to pay the airline on time.