Theappliancepros Anmeldelser 

Let me say first off, the technician that worked on my issue was great.

It was dealing with the admin side of things that was particularly disappointing. For a repair (part replacement) that took 45-75min, setting up the service through the office was the worst experience.

Our dryer was experiencing a fairly common issue with the heating element failing after 4-5 years. The part could (and should) have been ordered the day of inspection (06-17-25). So we were expecting our dryer to be fixed relatively quickly. This was not the case. The technician informed us that he could be back to have the repair done within a week. Had to set up a service for a Wednesday after Canada Day. The company called back and said the part(s) were not available, and something else about there needing to be 2 technicians to complete the job. Had to reschedule for 07-07-25 due due other circumstances.
On 07-07-25 a SINGLE technician shows up and gets the job complete.
I don't mind that some things might take time due to scheduling conflicts. What I don't like is that the office personnel is not able to communicate the situation in an honest manner. If you messed up and lost the parts needed, or didn't actually order them, just say so. Try your best to not waste my time, and others. Just try to rectify the situation as soon as possible.

It would seem that many other reviews would reflect my problem with the admin services as well. Please try to get communication issues between technicians and office staff on the same page.

Pathetic experience. Did not receive my refund on the returned item. I paid for the return using UPS and sent the item in original packing.
Still no refund.
Never buy anything from them.

WCT3V417H - online service repair schedule does not specify cost for visits.
Technician showed up for a microwave oven combo service I specifically mentioned and determined he could not take the unit out so I should reschedule for 2 bodies. For now, I should pay $129 plus tax.
What service am I paying for? To visit and tell me I need 2 people?
I called their service center and they said there is nothing they can do for me.
Beware of these service guys.

J'ai acheté une garantie prolongée et les techniciens sont venus 4 fois et n'on jamais réparé mon congélateur en 9 mois et maintenant il est toujours brisé.

I was referred to Appliance Pros by Whirlpool, I had originally contacted a sponsored, "5 star Jennair repair company" on google and had been scammed. Appliance pros were a third of the price, payment requested after the job was done, not e-transfer upfront. The technician was patient, helpful, efficient and kind. They are very affordable and trustworthy.

Called to say they would arrive within 30 minutes - 2 hours later showed up and did absolutely nothing - said would have to come back the next day after speaking to "technical support"

This is the worst experience ever, I called. I told them Clearly exactly what the part was on the model, that needed to be replaced. They scheduled an appointment to come out and, then when they come out, he doesn’t have the part, I took off a whole day of work, just for him to look at it and confirm that what I was saying originally what’s true. And now I’m waiting for another appointment to get the part installed. This is probably the worst company I’ve ever had to do business with.

Technician came to the house with no parts. I told the service "booker" exactly what the issue was with my built-in microwave. They had model # and ser #. Showed up with a screwdriver. He then told me he'd have to order part and return. I found out today days later that the tech cancelled my follow-up appointment and refuses to return. If I didn't follow-up on my own I would never of known. He spoke to me in a condescending manner until I told him I was a industrial electrician. He changed his tone and left.

Scheduled online, got confirmation, I even made a phone call to add details.
Took a day off from work only to be called around 9:30am that the technician was sick and that we had to reschedule for the next wednesday… They could’t reorganise with any other technician to come at the end of their shift or on the weekend. [Their technicians work from 9 to 4 on weekdays only.]

So I was out of my day at work, and had to take another unpaid day off?!?
No.

I called Canada Appliance Services, got an appointment right away, and my problem was fixed.

They were booked to come on a Monday and never confirmed or showed up. Called the company and they rebooked it for Wednesday. Never showed up. I called and was told the booking had been cancelled!! By whom?? not me! Do not ever trust or use this company.

Tech claimed he showed up and no one answered, but my whole family was home.
He then said he’d come the next day and he never did. I called the dispatch and they said they’d send a new tech the next day.
He never showed up.

I had a very bad experience with this company. If " out of warranty" , don't contact them at all. Wasting time and money.

Some heating element was faulty and i was eligible for free service . So i scheduled a call

They didnt give me technician name and said anytime between 8 am to 5 pm will come
No one came no one called up no message
However i get invoice 150 dollars that technician rang and i didnt answer
I am going to call up parent company and let them know what is going on
Invoice Number: 9348563803
Job Number: WCS5PWNWD
Date of Service: May 3, 2024
LABOUR
CALLED CUSTOMER MULTIPLE TIMES KEEPS GOING TO VOICE. RANG TH E BELL
NO ONE OPENED

During the third visit, I was assured by the company that there would be no charge at the time of booking. This was true until, three weeks later, I received an invoice via email!

The technician allegedly identified a new issue and fixed it, despite spending only 30 seconds in my home and not mentioning any additional charges at the time of the visit. This is in stark contrast to the previous two visits where charges were communicated and collected on the spot.

To make matters worse, when I received the invoice, I was threatened by Whirlpool with collections if it wasn't paid.

This experience has left me deeply disappointed and frustrated with the unethical business practices of Appliance Pro+ and their parent company, Whirlpool Canada. I expected better transparency and integrity from such a reputed brand.

Another poor review ! Scheduled online an appointment for Kitchen Aid gas range. Tech game out on March 19, 2024 and told me that the control panel has to be ordered. It would be available in a week. Contacted the tech after 3 weeks and got no response. Called the company directly on April 11,2025 to tell me that someone had cancelled the appointment on March 19,2024, even though a tech came out. Gave them a second chance tone- schedule and they asked me now for my credit card which made me finally that this is a fishy company. Furthermore, not apologetic at all!

First of all, as in early 90s, they are still requesting half-day waiting window (i.e. stay home and be available from 8 to 12),
Secondly and even more annoying: they don't think it is important for them to come..
Have been waiting today for 4.5 hours for the technician who did not appear. called them to see what's up, just to hear that the guy supposedly called me with no answer. (a) it is a lie, no one called and I stuck to my phone since 8am. (b) even if the did with no response, why not to call again? or again? give 2-3 attempts. maybe there is a line issue, maybe whatever.. It is not like they can come anytime I need..
Goes without saying that the call service rep had nothing to say.. book again..

Share Whirlpool has chosen a company with no respect to their job and their clients..

Appliance Pros were professional from the initial call right to Adam our repairman. He phoned ahead to let me know when he’d be at my home - and when he needed to get a part we set up an appointment for a few days later & my washer was fixed. Thank you for saving Christmas for us!!!

First service call July 21, no follow up as to what the next steps were. Apparently I canceled the repair????
July 26, I call and someone tells me the parts are on order and scheduled an appointment, which was immediately canceled over text.
Call back Aug. 4 ish am told no parts are ordered and I canceled the order???? Also keep in mind this washer was installed beginning of April and this is the second repair needed.
Now parts are going to take 6-8 weeks…
Sept.15 someone calls to day parts will be in on the weekend and to expect a call….. Oct.2 still waiting for someone to call and schedule the repair, 2 1/2 months with no washer and no follow up.

Technician was so rude and was only focused on replacing parts. Even before doing any diagnosis he suggested to replace multiple parts and wanted to leave in a minute. I requested him to at;east open my machine and check on which he became angry arguing that he is an expert. After heated argument , finally he opened my appliance and issue was fixed without any part replacement. They are not truthful in their service. Beware, do your homework first else they will bill you for anything.

If I could not out a star here I would. $146, literally 5 minutes at home, pushing the malfunctioning on/off button several times…. Not much done … I don’t know what to tell you but at least you can turn the hood off if it refuses to go off downstairs with the breaker.
Never tried to look behind where the light and on/off button was encased ….I feel like if someone had just robbed me $146 on the street.
The worst part is that you feel you can keep getting away with scamming customers like this. Called the company and the only replied was “ our technicians are certified”
Absolutely awful experience.