Mr. Appliance Anmeldelser 

⭐☆☆☆☆ Extremely Disappointed with Refrigerator Repair Service

I am writing this review to share my extremely frustrating experience with this company’s refrigerator repair service and the lack of effective communication and resolution throughout the process.

My refrigerator originally developed a leak. After it was serviced and I was told it was repaired, I restocked my fridge and purchased over $500 worth of groceries, only to discover that the refrigerator was still leaking.

On June 11, I contacted the company again to report the ongoing issue. I was informed that the technician was out of town for training, and despite my work schedule as a nurse, I was not scheduled until July 10. This delay was very concerning given that I had already taken steps to address the issue and had just restocked my refrigerator.

Unfortunately, the problem continued. On August 4, I again reached out after noticing the refrigerator was still leaking and was scheduled for service on August 7. During that visit, the technician resealed the unit and explained that the original sealant had not been sufficient and that this repair should resolve the issue.

However, the refrigerator is still leaking to this day, despite multiple service visits and two separate parts being installed that I was told would fix the problem.

Communication has also been extremely poor. I made multiple attempts to reach someone and specifically requested to speak with a manager on August 14 and August 17, but did not receive a timely response. When I finally did speak with a manager, the conversation was unprofessional and argumentative rather than focused on resolving the issue.

I was offered a refund for a part, but only if I returned it. This is not a reasonable solution, as returning the part would leave my refrigerator in worse condition than it was after the first repair. While the refrigerator was leaking initially, it was not missing parts, and I should not be left with an incomplete or further damaged appliance after multiple failed repair attempts.

At this point, I am extremely dissatisfied. The refrigerator is still not functioning properly, and the repeated delays, lack of communication, and handling of my concerns have been unacceptable.

I would not recommend this service based on my experience.

They came out to replace the seal on my Liebherr Freezer. The technician dumped out my full bin of ice as he was working on the unit. After he put the freezer back together ice maker stopped working. They would not come back out w out a steep charge even after technician said I was due to free repair ?? The person I spoke w at the company was like a computer and keep reminding me of the small print on my receipt. After weeks of nonsense I gave up..Very bad business..Shame on them!!!!

Had an issue with our dishwasher. Looked all over the place for the issue (error code made it seem like a drain issue), but all the drains were clear. Called to make an appointment on Sunday, told we would have someone call us Monday with the details. No one called so we called back Monday afternoon, and we were told there was no record of our call. Told the earliest appointment was Friday. They called Friday after noon, AN HOUR BEFORE OUR APPOINTMENT, and canceled. Rescheduled for the following Wednesday. Guy finally shows up, tells us it's $500 to replace a valve (incoming water, not outgoing), and to expect to do this every 5 years or so (calcium build up in the water). He refused to give me a part number, or a breakdown in price for "legal reasons," and I told him to leave. Still got charged $150 for literally nothing.

DO NOT USE! FIND SOMEONE LOCAL TO DO YOUR REPAIRS!

bought the G.E. dishwasher from bob wallace in cullman AL. 6/8/26 the guy said when I swiped the card he said the system is slow today try it again it took little did I know at that time I was charged twice called them had to let the credit card company two handle that & 3 weeks later the brand new dishwasher died called bob wallace in cullman took 3 days two men one lady they DONT SERVICE WHAT they sell ! sent out mr .appliance guy got shocked twice ordered a broad called G.E.its day 3 part was to be in next day still washing dishes buy hand DONT BUY FROM bob wallace in Cullman ,AL. OR USE Mr, appliance They get your cash your a fool of the Pass!! these two these businesses DLG

A technician came out to fix my Kenmore washer 129.00 for service and diagnostic fee which the guy said would be fee for fixing washer plus part, the technician said my drain pump was completely gone and would cost 524.00 for new pump , I Google the part 58.95 I call them back the man said that was the cost of fixing the washer , know I could get another one for 500.00 which is what he suggested . Don't do business with them I wished I had read the reviews on Mr Appliance the sammers

If I could give less than one star, I would.

My dryer has been broken for over two months, and Mr. Appliance has been out five different times to repair it. You would think an appliance repair company would know how to fix a dryer, but that has not been my experience.

On the second visit, the technician told me the dryer was fixed. As soon as he left, I tried to use it, and it still didn't work. Another technician came out, diagnosed a different issue, and ordered parts. Since then, they've been back three more times with no resolution.

The last technician took my dryer apart, then told me he didn't have the tools to put it back together and left my dryer in pieces. No one from the company ever called to explain what was happening or apologize.

To make matters worse, every time I call, I only reach the scheduling department. They refuse to transfer me to the local office or someone who can actually help. At one point, they even admitted they couldn't locate the parts they had ordered. I was supposed to have another appointment tomorrow, but they just called to cancel because the replacement part they've had for three weeks is apparently broken.

After more than two months, five service calls, multiple canceled appointments, poor communication, and a dryer that is still not repaired, I have completely lost confidence in this company.

If you're looking for an appliance repair service, I strongly recommend choosing a company that can actually repair appliances.

A hardly used LG microwave costs me $119.00 to just look at. I offered to bring the microwave in to them. They said that is their fee... very steep. I would not recommend. A new microwave is the way to go and skip this service company entirely. Kate was not helpful.

Mr. Appliance Greenville is a company of great integrity. They were prompt in serving me. And even though they made a mistake, they reacted quickly and honestly.

They sold me a dryer that was not working. He sent some guy out who couldn't speak English and didn't know what he was doing. Anyway had to hire a real technician from Freezing Cold Appliance Repairs they fixed it .It had 4 bad fuses and a missing connector to relay to turn flame on .Works great but I had to spend more money when Mr C sold me a lemon dryer for $400 Then I had to spend 200 $ to fix .

If I could put 0 I would i called on Monday July 2026 is not just in you area its every where they are complaint after complaint PLEASE Check the REVIEWS there no good there CROOKS

Polite service tech however repair re-assembly was not completed correctly which resulted in the refrigerator operating improperly freezing items that burst causing me to disassemble, clean up mess and reconnect properly.
Now the company is disputing my claim, basically saying I am lying, after I reassembled properly and the unit is now working properly.
Would not recommend using.

Worst service call ever! The problem was a squealing clothes dryer. The service tech removed the tub and found a worn belt and pulley. Didn't have in the truck so he ordered it. Three days later he texts me that he is coming at 3 pm. I'm about to get in my car and he shows up. Makes me a half hour late. Gives me the bill of almost $400. One labor hour, one ten dollar rubber belt, one twenty dollar pulley, $400. Outrageous! They are not even worth the 1.6/5.0 they got. Skip this company. And they wanted $9 to run a credit card. Horrible experience,!

If I could give zero stars, I would. Do not use this company for your repairs in Madison, Wisconsin.

It took 4 or 5 visits for our refrigerator ice maker to be repaired successfully and cost us about $600. The inside door panel was removed and replaced several times in the course of the fix. The technician used an electric screwdriver, which must've stripped the plastic hole that the screws go into, so now the inside door panel keeps falling off. He screwed it back on in the last visit, but it fell off almost immediately after he left, again. We made a service call and waited days for them to return. He came back today and told us that the panel falling off was basically our fault and was unrelated to our repair with the ice maker. Not sure how we could've caused it, since it was perfectly fine until he messed with it and had to remove and replace it several times in the course of fixing the icemaker. He told us that he could fix it today, but said that he wouldn't do it for "no money" and that he'd already done us a favor by fixing our icemaker. We said that it was clearly an issue he'd created during the course of the ice maker fix. He responded that he wouldn't do it for no money, again, picked up his stuff, stormed out of our house, and drove away. Wow. Seems to us that if you break something, you should fix it without charging. Worst experience we've ever had with a service technician.

Everything is handled through a call center at who knows where, and you can't get to the local office without going through a call center. The web page says they're locally owned, which, I guess, we took to mean that we'd be speaking to someone locally when we called in to report the issues. We could report our problem through the call center, but had to reiterate the story multiple times. Surely, they should have records showing the activity that has happened, but every time, we had to start from zero and repeat the whole story of what happened at each visit. Now, we're waiting for a manager to call. We'll see if that happens ...

I have never written a negative review before, but I believe people should know about my experience with Mr. Appliance.

I called them to repair my parents' washer and dryer, both of which were only four years old. The technician diagnosed both machines as needing parts. We were charged a $150 diagnostic fee for each machine, even though it was a single service call and the washer and dryer were right next to each other. Since they said they could fix the machines, we agreed to the repairs.

The company returned three separate times, but nothing was ever repaired. It became clear that the original diagnosis was incorrect. The technician even told us he felt bad about the situation and said he would only charge one diagnostic fee because neither machine had been fixed. He also told us we would receive a credit for the $400 we had already paid.

When no refund arrived, I called the office. Instead of the credit we were promised, I was told we would only receive $85 back. We paid $400 and ended up with two machines that still didn't work because the diagnosis was wrong. Despite this, the company refused to refund the diagnostic fees as promised.

My father is a senior living on a fixed budget, so this was a significant financial burden. Based on our experience, I feel the company handled this situation unfairly. If you're considering using this company, I encourage you to ask detailed questions about their diagnostic and refund policies before committing to any repairs. Better yet , skip this company altogether due to their shady business practices

We paid over $500 for a microwave repair that lasted less than a week. Now Mr. Appliance will not call us back!

Absolutely the worst.
Hidden costs, part delays, extra problems they were not prepared for. So ridiculously expensive.
Don't waste your time or energy.

This company is not a repair company.
They come up with a fix diagnosis and say it is something they are not qualified or allowed to repair and try to schedule a repair visit from the manufacturer.
This is a scam company that gets by charging you a $150 diagnosis fee up front with no repairs.
Their service Tech even told me he was not qualified to make repairs to LG refrigerators.

Everything about our experience was negative. First, the technician who arrived couldn't stay - they arrived, but then quickly departed for a personal appointment promising someone would return another day. When I called to say I had been misled, a new appointment was set for two days further out. That defeated the whole point of a same-day visit and they agreed to send a different tech the following morning.

When I scheduled the appointment, I provided the error code (F350) and that it was probably the blower. The tech arrived, looked at the error code and said it was probably the blower. Nothing was opened up, no hands went into the oven, no ohm reading on the burner element, no check on the high temperature switch - just a quick internet lookup of the diagnostic. $180.56 after tax to tell me what I had already shared on the phone.

So were they right? Yes, the blower had a softened plastic 'drip' that kept it from rotating - so it was replaced - arriving two days later from Amazon for $70.24 - but the High Limit Switch was the culprit. Opening the back panel and confirming that the switch was 'open' took just a few minutes and was the whole point of hiring a professional.

It cost another $80.66 with tax and shipping for the High Limit Switch, bringing the total for the repair to $150.90 - less than what I paid for the 15 minutes the tech spent turning the oven on, noting the error code, matching that with a possible issue (previously supplied when making the appointment) and providing an incomplete diagnosis.

Simply put, Mr. Appliance's tech was lazy and their diagnosis unreliable.

Diagnosed my washer intermittent dripping as possible inlet valve problem. Tech could not duplicate so I was to led to understand that, if the problem persisted, I had 30 days to have them come back with the part to make the repair. The problem has not reocurred. I also checked on Amazon and noticed that the part was available from multiple sources for approximately $25-30. So I cancelled the appointment. Got a call that they were going to charge me a "restocking" fee of 25% of their cost of $97--about $25! I threw away their estimate which I think was about $420 (including the $125 diagnostic fee) So $420 less $125 is $295. If the problem reoccurs, I'll change it myself in less than a half an hour for $25!

I’ve been waiting 4 weeks to get my dishwasher repaired . The off shore call center schedules the appointment and then the local office will just randomly reschedule without even bothering to call to see if I am available during the new day/time. I have taken off from work TWICE AND THEY NEVER SHOWED UP!! No call - nothing.