Tesco Ireland Anmeldelser 

Store: Tesco, Carlow, Ireland

I am writing to report an extremely unacceptable and unprofessional incident that took place today in Tesco Carlow. What happened was not just poor customer service — it was a direct violation of consumer rights under Irish law.

First, the shop assistant Sandra behaved in a very rude, disrespectful, and aggressive manner. I attempted to purchase half a tray of children’s yogurts which was clearly displayed on the shelf in open access. I have bought this product many times before in the same store, and every assistant was always able to scan it. A barcode has always existed.
Today, however, I was suddenly told that “there is no barcode” and was refused the sale without any proper explanation.

The most disturbing part is what happened next. As soon as I mentioned that refusing to sell an item that is displayed on the shelf violates consumer rights, the staff immediately ran to the shelf and removed the entire box, clearly attempting to hide the fact that the product was available. This happened so quickly that I did not even have time to take a photo or video.
This looks like intentional removal of evidence after refusing the sale, which is completely unacceptable.

When I asked to speak with a manager, the situation escalated even further.
Manager Niall behaved even more aggressively. Instead of resolving the issue professionally, he:

– raised his voice at me,
– threatened to throw me out of the store,
– said he would not allow me to buy anything,
– acted in a hostile and intimidating manner.

His behaviour resembled not that of a manager, but of someone misusing authority. This kind of conduct has no place in customer service and certainly not in a Tesco store.

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📌 Legal context (Ireland)

This incident violates several consumer rights protected by:

✔ Consumer Protection Act 2007 (Ireland)

✔ Competition and Consumer Protection Commission (CCPC) guidelines

✔ Tesco’s own Retail Code of Conduct and customer service standards

Under Irish consumer law:

1. Any item displayed on the shelf with a price constitutes an offer for sale.
A customer has the legal right to attempt to purchase it.

2. If an item is not intended to be sold, it must not be displayed in the sales area.

3. Staff cannot refuse a sale without a valid legal reason.

4. Staff must treat customers professionally, respectfully, and without aggression.

5. A manager is required to de-escalate conflicts, not escalate them.

Removing a product from the shelf to cover up an improper refusal is not only unprofessional — it is a breach of consumer protection rules.

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⭐ Conclusion

The behaviour of both Sandra and manager Niall was completely unacceptable, unprofessional, and in direct conflict with Tesco’s own standards and Irish consumer law.
No customer should ever experience:

– aggression,
– threats,
– refusal of sale for a displayed product,
– or attempts to hide evidence by quickly removing the item from the shelf.

I strongly urge Tesco management to investigate this incident and take appropriate action. Staff who behave like this should not represent the Tesco brand or work directly with customers.

I would like to give positive feedback for a new team member at the Tesco Monread store. She was working on the till today and provided outstanding customer service. She was friendly. I also want to mention that she was wearing a blue top with a scarf, which made her easy to recognise. Please pass on my appreciation to her — she is doing an excellent job.

I shop at Tesco, very regularly Longford based, and I cannot recommend here enough, revamped shop, it's huge! Well stocked, there's recently a new young lady in there and every store period, should have one! Best customer service I've witnessed in a long time! Made a big deal out of my kid, bonus points. But never not smiling! Helpful, even the higher ups are beyond helpful in the odd circumstances that I may need them!

I am a frequent shopper at Tesco Gorey Wexford. Mostly in the evenings after a long day at work. The store closes most days at 10pm, however when you arrive at 9.30 the front doors are always half closed with a certain security guard standing in the half opened door whilst reminding you that the sore is closing shortly. This evening after completing my shopping and using the self service check out, I noticed that one product a stuffed peppers had no barcode to scan & when I asked the assistant for help I was informed that I would have to go and & find another similar item myself which would have been fine if there was another similar item available. I'm sorry but not only has Tesco poor customer service put simply Tesco has No Customer Service.

Tesco Letterkenny. Efficient, knowledgeable and most helpful staff. Checkout staff courteous and friendly. Needed assistance with an item this evening and a male attendant on the drinks department went out of his way to succeed in helping me. I was really grateful to him. Prices very competitive. Online information very helpful and trustworthy. Other large supermarket outlets, should please copy. Service par excellence. Most highly recommended.

I love Tesco. I was in cork to buy something to eat and the Choice of food was excellent. From cheap food to good tasty cakes. Good choice of drinks and alcohol.

They are over working staff to the point of exhaustion. Hard to give good customer service when you are treated badly. This company makes so much profit at least they could show some appreciation to their low paid staff by upping their wages stop no contract work and do better hours. The real point of this review is to do with their lasagna in a 16 euro deal I thought was great as three side came with it. Well it was the nastiest thing I've ever eaten. The mince was like gravel the sauce had a horrible aftertaste do not buy this as its the worst and not value for money. I had to throw it out it's inedible unless you have no taste buds. I'd say tesco is one of the worst places to work and it's food is going fast down the scale of quality. Here treat your staff like humans you nightmare of a company.

Was in Carrick on Shannon Tesco and staff serving me was so helpful regarding my app what a positive friendly girl
Love Tesco in Carrick on Shannon it’s well laid out and good value

All of the groceries on my order were in perfect condition and they were the products that I asked for. Delivery was bang on time, but the driver was a bit non-caring, which is fine. The only problem that I had was the Tesco website took 2 hours to verify my EBS purchase, which was very stressful.

Just spoke to Shannon Customer Service Manager regarding two complaints.

In short she wasn't interested in my complaint .She clearly got fed up listening to me,she dismissively and sarcastically told me to have a good day before hanging up on me.

o Bye Tesco Hello Irish supermarkets

Meal deals are so disgusting I wouldnt feed the food to a dog. One bite out of the sandwich and it was in the bin. Their food is a chemical experiment. Absolutely disgusting

Maynooth store - great layout
Staff very obliging.
Deducting a star for no changing rooms in the clothes area

Also at the weekend please open ALL the tills

Toda y i did go shopping in tesco edenderry and the staff there are amazing. I had kids with me and the checkout staff helped me pack ma stuff and helped me push the trolley to the car

Great staff, very nice to deal with and they go out of their way to help in Bray Store on Vevey road.

Bought a phone with a good plan there.

Terrible and misleading. One amount is shown and then they change it themselves to bring threshold below free delivery and charge 8€ for that slot despite delivery saver.
Useless and scripted customer service, and extreme lack of transparency.

My house has been shopping in Tesco for the past 30 years and the household will not be shopping in any Tesco shops In Dublin. I've visited Clare hall santry artane kilbarrack navan road Fairview drumcondra Tesco's. They're standards in staff and customer service are extremely poor. They're store brand products they have missing from the shelves 2-3 weeks without. Staff mix up on products with stock take I was told by a Tesco supervisor. Customer service line doesn't have any Answers in relation to stock levels and will take your contact details but no response to your question. I was Hung up on by the Dublin 5 store after waiting 25 minutes to speak to the store manager they would only offer a duty Manager whom I've dealt with and wouldn't be bothered checking stock levels when Asked In person. The old saying for Tesco. 'if it's not on the shelf it's not there'

My wife and I were followed from isle to isle by the security guard and made to feel like a criminal, even though I was the one getting robbed by your prices. ..never again will I shop here

I ordered an iPhone on the website and was told that I couldn’t have a bill pay phone. I was told I’d get a refund but I’m still waiting for it. I then decided I’d have an upfront payment for a phone and that didn’t go through either. Now Tesco owes me for two transactions. This website seems bogus. If I don’t qualify for a phone then why don’t they refund right away

Tesco Enfield - took a 2 litre of milk from the back of the fridge and in doing so I moved one at the front. I shut the fridge door and as I walked away older female staff member said "would it have killed you to put it back". I believe that's her job. I won't be setting foot in the store again . Not my first bad experience with this store.

Fantastic staff.Always very helpful
The staff in Birr are brilliant and nothing is impossible for them to do