The installation went well and the workers were great and I couldn’t fault them. The reason why I am so angry with this experience is my donation of free electricity to the national grid. It wil... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have nothing but praise for the Switch Together UK scheme. Right from the start communication was clear and easy to follow and once the approved installer had been selected, the same continued. They... Se mere
The initial survey and subsequent price were very promising . Once we had given the go ahead we were kept informed at every stage of the process. Installation was very efficient and we have been very... Se mere
Very pleased with the installation of solar panels plus hot water boost device. Scaffold erect before install electrical arrived early panel fitter arrived mid morning all working mid afternoon,... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Kontaktoplysninger
21-22 Great Sutton Street, EC1V 0DY, London, Storbritannien
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Fremragende
6 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Adverse conditions overcome in the installation
On the day of the installation the weather was really awful with heavy showers. The electrician and fitter however battled the extreme elements and the installation was completed that day. The work was of a high standard and the time the electrics was switched off was a minimal 20 mins. everything worked first time and i was informed of the documentation and relevant password to the app.
It was a really horrible day and I mutually agreed that the bird prevention could be fitted the next day .
This was completed and to date everything is working. I extend my thanks to the fitter , electrician, surveyor and office staff for doing a fantastic job on time and agreed budget. I was kept informed during all the aspects of the work undertaken both by text and e-mail . Thank you Solar Together
15. december 2025
Besvarelse fra Switch Together UK
Hi Tom,
Thank you for your kind review! I’m really pleased to hear that the installation went so well, especially given the difficult weather conditions. It sounds like the team did a really fantastic job and we'll be sure to share your feedback with UPS Solar.
We're glad that you're happy with your new system, and that the bird netting was fitted the following day according to plan. Wishing you many years of efficient and sustainable energy ahead!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Customer support post installation
I have now had the solar panels for 9 months. Installation was swift, uncomplicated. Not sure if the service since
Grateful to my brother who supports as otherwise you can be waiting weeks for an email response
No support for setting up initially - sent long winded videos to review
Problems with battery not charging and discharging started just before Christmas. All offices closed from Christmas Eve to 5th January 2026.
Called this morning, apparently sorted electronically but will check with manufacturer and let me know Friday as to why this happened!
Seems the cold affects the battery but I have the upgraded one!
If so easy to sort why is there no help over the holiday period?
What about the money lost over the last 10 days from not being to be charge overnight in the holiday period when everyone home!? Same in November. Cost to the customer again.
Problems most months in winter. Not good enough
Maybe go with a bigger supplier? Not enough people in customer support
7. januar 2026
Besvarelse fra Switch Together UK
Hi Sultan,
Thank you for taking the time to share your experience. We are pleased to hear that the installation itself was smooth, but we are genuinely sorry for the frustration you have experienced with post installation support, particularly during the winter period.
We understand how concerning it is to experience battery issues, especially over the holidays when energy use is higher. While extremely cold temperatures can affect battery performance, this does not diminish the impact it has had on you, and we acknowledge that the lack of support availability over the holiday period has added to your disappointment.
If there is anything we can do to assist you with this matter, we would welcome you to contact our customer support team directly so we can ensure your concerns are fully addressed. We're available at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Besvarelse fra Switch Together UK
Hi David,
Thank you for your feedback. We are glad to hear that you are pleased with the Solar Together scheme.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Great service
Great service, the company were excellent fitted with ease the whole process was very smooth.
Thank you
9. december 2025
Besvarelse fra Switch Together UK
Dear Mr Brown,
Thank you for your feedback. We are glad to hear that you are pleased with the process and especially with our trusted installer, EE Renewables.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
From beginning to end of process we…
From beginning to end of process we were constantly updated. The appintments were made in agreement with ourselves and honored. The survey was thorough and the crew who fitted the panels were very pleasant young men and extremely professional. The follow up and response to queries we raised was prompt andvprofessionally dealt with. We felt reassured throughout the process.
12. december 2025
Besvarelse fra Switch Together UK
Hi Beverley,
Thank you for your feedback. We are glad to hear that you are pleased with the process and especially with our trusted installer, Solar Xpress.
We understand the installers must be thorough, efficient, and consistent with participants, and we are happy to hear that they went above and beyond for you.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Installation went well but took longer…
Installation went well but took longer than 2 hours.
Also was not talking to iPhone as the LAN connection was not working.
30. december 2025
Besvarelse fra Switch Together UK
Hi Norman,
Thank you for your feedback. We do apologise for any inconvenience that the installation or the weak LAN connection has caused. Indeed, solar installations may take the entirety of one to two working days.
We understand that it is necessary to have a good WiFi connection for the proper functioning of the in-home monitoring tool.
We hope that the installer, Infinity Renewables, we able to remedy this issue. If not, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
17.09.2025 Graham White 6 Wheatfield Drive Cranbrook Kent TN173LU.
17.09.2025.
On fitting the electrical cable was laid on a flat roof causing a obstruction to the flow of water into the guttering.The gutters had been dislodged.Damage to brickwork over garage door.
19.09.25.
Phoned and complained explained the damage a was not happy with workmanship.
21.09.25
Received a invoice explained that no payment would be made until works were made good.
24.09.25.
Phoned the complaints department they will arrange to carry out remedial works.
3.10.25.
Receive follow up invoice explained that that I would either pay the fund to my solicitor or Tunbridge Wells Borough council to hold the funds until remedial works had been carried out this they declined.
3.10.25
Email from company they will attend on the 20.10.25 to carry out remedial works.
17.10.25
Fitter phoned he word attend this afternoon as I was in hospital I would not be there.
20.10.25
Fitter visits site unable to repair brick work on inspecting work damage to guttering and placing concrete coping stone on garage roof causing a further obstruction.
Made a further comp!ain't further fitter appeared replaced the section of gutters copping stone on roof and repaired brick work.
Another invoice appeared asking for payment
I explained that that I was waiting for remedial to be carried out.
By this time I was fed up with the the fitting, and would not have had this work carried out.
30. december 2025
Besvarelse fra Switch Together UK
Hi Graham,
Thank you for your review. We truly value your feedback, even when it reflects a difficult experience.
I understand that you were not able to resolve the workmanship issues with the installer. Please rest assured that this is one of the reasons why we offer customer service at Solar Together - to mediate disputes between the customer and the installer.
If there are ongoing concerns, we would like the opportunity to help put things right.
Please contact us so we can assist in resolving these issues. We're available to assist you at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Recommended
Clear info, good customer support, selected a good supplier, secured better pricing. A positive experience for me. I will use them again if the opportunity arises. Thank you.
30. december 2025
Besvarelse fra Switch Together UK
Hi Mark,
Thank you for your feedback. We are glad to hear that you are pleased with our customer service, information, and pricing. In addition, we are happy to know our process for vetting our installers was successful with Infinity Renewables.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
I enquired in early 2025 and was not…
I enquired in early 2025 and was not forgotten later in the year when they put me in touch with the chosen installers, who were very efficient.
30. december 2025
Besvarelse fra Switch Together UK
Hi John,
Thank you for your review. We're happy we were able to connect you with your installer. We hope everyone has an experience similar to yours.
Thank you for choosing Solar Together, and we appreciate the opportunity to be a part of your sustainable energy journey.
Kind Regards,
Solar Together
good system delivered well and on time…
good system delivered well and on time clean and tidy
30. december 2025
Besvarelse fra Switch Together UK
Hi Nigel,
Thank you for the review. We're glad to hear that everything went so well.
We hope that you are able to enjoy the benefits of your newly installed solar panel system for many years to come.
Kind Regards,
Solar Together
Battery only add-on
Price was very competitive and the install process went smoothly and the battery works well and is easy to use. Note the install was fairly simple as I already had solar and was adding a battery.
30. december 2025
Besvarelse fra Switch Together UK
Hello,
Thank you for your review. It's great to hear that your battery installation went smoothly.
We hope you enjoy the added benefit of battery storage for many years to come.
Kind Regards,
Solar Together
The process of installing the solar
The process of installing the solar panels and the lead up to the installation was very straight forward. I was surprised how quickly Solar Together were able to actually do the installation and the process took less than an afternoon.
The battery and inverter were sited very tidily in the garage.
The follow up paperwork within promised time scale, unfortunately some domestic problems mean I have not, so far, progressed with export of power.
12. december 2025
Besvarelse fra Switch Together UK
Hi Chris,
Thank you for your review. It's great to hear that the process was easy to follow and that your installation happened so quickly.
I hope that you will be able to apply for an SEG soon so that you can start generating money from your excess energy.
Kind Regards,
Solar Together
All nice people and a quality product
All nice people and a quality product, but beset with problems, items not delivered on time, no joined up thinking. It took five months for the process to be completed. Very happy with the end result.
Those doing the work were highly professional and considerate with a significant pride in their work.
30. december 2025
Besvarelse fra Switch Together UK
Hi Brian,
I appreciate your balanced review and the understanding you showed throughout the process. While it’s clear things weren’t perfect, I’m glad we could help reach a positive conclusion, and I thank you sincerely for bearing with us.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
This was a good experience
This was a good experience, and they were very helpful with the one issue we had.
19. december 2025
Besvarelse fra Switch Together UK
Hi Shelley,
Thank you for your feedback. I’m sorry that everything didn’t go as smoothly as it should have, but I’m glad we reached a positive result in the end. Your patience really means a lot.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Communication erratic
Communication erratic, installation team unhelpful in demonstrating using system still unable to use app 3 weeks after installation
30. december 2025
Besvarelse fra Switch Together UK
Hi Jean,
I am sorry to hear that your experience did not entirely live up to expectations. I also regret that you haven't been able to get access to the monitoring app, as I appreciate how important it is.
Please feel very welcome to contact us so we can help ensure everything is properly wrapped up for you. We are available at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Some good, some bad.
The people we dealt with sorting out problems at Solar Together were very good. But. The scaffolders turned up late without the kit to finish the job on the day of installation. They broke many foot tiles which took several attempts and delays to repair. Scaffold kit was thrown around our garden and property, breaking a patio tile. These guys don’t tidy up after themselves. The electrician/ battery installer and solar panels were excellent.
26. december 2025
Besvarelse fra Switch Together UK
Hi there,
Thank you for your honest review. While we strive for a smooth experience from start to finish, I appreciate your understanding when these issues occurred. It's lovely to know that the electrician and installers worked at a high level, and that you’re happy with the end result.
Thank you so much for bearing with us and for providing the installer the chance to put things right. We truly appreciate your patience.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Frustrating
Poor customer experience
I asked for 12 panels, 6 front, 6 rear, and was charged extra to put scaffolding at the rear. I got the impression that installation would happen in the new year, but I was notified at short notice it would happen early November.
I got no specifications about the install.
The scaffolders only put in scaffold at the rear. When the installers came next day they only installed at the rear!! So I was charged extra for nothing.
It then took several calls to get the necessary docs to satisfy the electricity supplier - EON. I still have no app installed for monitoring.
6. november 2025
Besvarelse fra Switch Together UK
Hi there,
We appreciate your honest feedback and are sorry that things have not gone as smoothly as they should have. Please let us know if you would like assistance in clearing up your invoice, or setting up your monitoring app. We are here to help.
We are available at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Price increase from original quotation - unreliable company Infinity Renewables
Price increase from original quotation even though I had 1 less solar panel -
Infinity Renewables didn't install on the date confirmed - when I chased this no one acknowledge my communication. Then they arrived on a day that I wasn't expecting them and installation wasn't handed over to me on how to use the new tech. 2 months later the part that wasn't originally available was installed. Basically this company are very unprofessional and do not take responsibility of breaching the contract. I have been threatened with additional charges and debt collectors against my home as I'm not prepared to pay the increased charges.
30. december 2025
Besvarelse fra Switch Together UK
Hi there,
We truly value your feedback, even when it reflects a difficult experience. If there are ongoing concerns, we would like the opportunity to help put things right.
Please contact us so we can assist in resolving these issues. We're available to assist you at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
I did not buy solar panels
30. december 2025
Besvarelse fra Switch Together UK
Dear Mrs Campbell,
We understand that you did not get solar PV panels installed through the scheme, but we do hope that your battery storage installation went well.
If there are ongoing concerns, we would like the opportunity to help. Please feel welcome to contact us directly, so that we can assist in resolving any issues. We're available to help at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Very pleased with Solar Together
Very pleased to get involved with Solar Together, the estimates and guidance they gave were excellent plus the installer Sustain Homes did an excellent job and completed the installation very satisfactory.
30. december 2025
Besvarelse fra Switch Together UK
Dear Mr Wells,
Thank you so much for sharing your experience with us! It's wonderful to hear that we were able to assist you through the process and that the installer also did a great job. Thank you for placing your trust in us.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.