Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Se mere
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Se mere
Virksomheden har svaret
Great company been using for 4 years now for both our business and never had any complaints. It's very effective as most of the times when we travel the lines are redirected to our mobile phon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Kontaktoplysninger
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Storbritannien
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
God
468 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 17 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review and kind words.
If you need any assistance at all, please don't hesitate to get in touch!
Kind regards,
SwitchboardFREE Team
Worked through technical problems
Worked through technical problems. Great help from Ali.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to Ali!
Kind regards,
SwitchboardFREE Team
Take care signing up for Switchboard FREE!
The actual terms of SwitchboardFREE are buried in the terms of service, they are not transparent. I originally understood we were entering a month trial service when until they deducted £13.10 from my card. I searched the website for a ways to cancel but none is provided - they now tell me you need to email them to cancel - again deliberately effusive. Despite not using the service - they deducted a second months payment of £32.10 which I dont understand at all! They did this despite my having already emailed my cancellation... It transpires SwitchboardFREE is anything but "FREE". I emailed them requesting a refund of this second charge but notably received no reply from them. I have subsequently reported this second charge to my bank as fraudulent activity - I could not recommend SwitchboardFREE.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. To clarify, we don’t offer a free trial, and this isn’t advertised anywhere. Our Terms & Conditions, which must be accepted at signup, clearly state a three-month minimum term.
Cancellations can be made easily by emailing support@switchboardfree.co.uk, as outlined on our website. I can see that you've already spoken to a member of our support team and your account has now been closed, as requested.
Computer Says No
I just called support and the lady I spoke to came across as the computer says no.
No offer of a work round.
I also filled in a porting form that they lost even though I could provide proof i completed their form
25. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Hi Dominic,
I'm sorry to hear about your experience.
Thanks for your suggestions. I wanted to clarify the points you raised:
1) Additional Menu Options After Pressing (X) for Accounts
Unfortunately, the system doesn't support a second layer of menu options at that stage. The menu structure is designed to keep navigation straightforward for users and doesn't allow branching into multiple option sets after the initial selection.
2) Redirecting to Another SBF Number
We're unable to redirect a number to another SBF number within the same system, as this could potentially create a continuous loop or unintended call routing behaviour. To maintain call flow integrity and avoid system disruptions, internal redirections like this aren't supported.
We appreciate your understanding, and please let us know if there's anything else we can help with.
Best regards,
The SwitchboardFREE Team
Outstanding customer support
Outstanding customer support provided by Zoe today. Thank you.
23. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for leaving us a review.
We’ll let Zoe know her help made a difference today—glad we could assist!
Best,
SwitchboardFREE Team
Service is ok but go through invoices!
Service is ok. It does the job. Both my small business and my partners have both noticed they like to continuously add things to your package/bill to see if you realise. "Call recording free" and "call credit" depsite us constantly switching it off. Every few months this happens and whilst they play the "oh sorry, not sure how this has happened card" and then offer to refund that amount off the bill in question, it should just not happen! Sort it out
18. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for sharing your concerns. We genuinely value all feedback, as it helps us improve our services.
Regarding our call-recording feature, we offer a one-month trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out during sign-up by deselecting the toggle option. Once this has been removed, the charge is refunded, and the feature is not added again without the customer's request.
Call credit works in a similar way: our system includes an optional auto-top-up facility to prevent service interruption. This can be switched off at any time from your dashboard, or we can disable it for you on request.
Please drop us a note at support@switchboardfree.co.uk or give us a call, and we’ll make sure everything is set exactly how you want it. Thanks again for flagging this; your feedback helps us improve.
I'm very disappointed with this…
I'm very disappointed with this service. Even though I wanted to cancel my subscription, there was no option to do it manually. I had to write them an email just to say I wanted to cancel. After that, they asked me why I wanted to cancel... seriously? Why do they need to know? I simply found a better service — that's all.
At first, I didn’t want to leave a bad review. But after I replied to their question, I was charged £6 again — twice! One payment, then another a week later. That’s why I’m writing this review: to warn others. Be careful — they might charge you for no reason even after you try to cancel.
18. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
We’re sorry to hear about your experience, and we understand your frustration.
The reason we require cancellation requests to come from the registered email is to protect our customers—it ensures that no one else can cancel an account without proper authorisation. This is outlined in our Terms & Conditions, and is solely for the protection of our customers.
I can see that your account did have a final payment duplicated, and this was refunded as soon as it was brought to our attention.
We appreciate your feedback and are sorry to see you go. If you’d like to discuss this further, we’d be happy to help—please reach out to our support team.
Best,
The SwitchboardFREE team
I can't praise the team at…
I can't praise the team at SwitchboardFREE enough as we had a very difficult time porting our number over from BT, who were absolutely hopeless. Thankfully the team at SwithboardFREE who kept on our case and would not give up despite BT's complete incompetence. Everything has now been resolved thanks to their teams tireless efforts. Many thanks to all involved at SwitchboardFREE, especially Zoe and Abbey who have been absolutely brilliant and so helpful! I wish all companies had the same level of customer service as SwitchboardFREE. I would highly recommend them :)
16. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you very much for leaving us a review!
We’re glad Zoe and Abbey could smooth out the porting issues and get you up and running. If there’s anything else you need, just let us know.
Best,
The SwitchboardFREE team
The system has alot of features which…
The system has alot of features which are easy to manage. If you have a problem they will get back to you within the day. Today a problem was finally resolved with their Technical team member, George. So Thank you George - you deserve a raise !
11. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to George!
Kind regards,
SwitchboardFREE Team
Lets my Skype number live on for less ££, with great UK-based service and support
I'm one of the many virtual number ports out of Skype (sounds like there are a lot of us...). I tried a couple of possible replacements which turned out to be either full scams or offered lousy service/simply didn't work. SwitchboardFree is designed as a proper VOIP solution for businesses handling sales teams /tech support call distribution, so it's a robust, professional business-oriented venture that happens to work great for individuals too. Unlike the others I tried, they have proper experienced sales and tech support teams, all UK-based and the friendliest, most helpful people you could hope to work with. Works great on my Android phone and Win10 (Win10 app a little dated but does the job fine), and being a commercial venture it gives you options like specifying "line open times" and custom call-waiting messaging. It includes a good chunk of monthly UK calls and allows my Skype number to continue yet is quite a bit cheaper too. Couldn't be happier.
8. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us this lovely review.
We pride ourselves on great UK customer support!
Please don't hesitate to contact us in the future!
Kind regards
SwitchboardFREE Team
We had a problem with our desk top…
We had a problem with our desk top phone and Laura was extremely helpful and patient.
7. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We will pass over your lovely comments to Laura!
Many thanks
SwitchboardFREE Team
thank you laura 5star service
4. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased Laura has provided 5 Star Service! We will pass over your kind words!
Many thanks
SwitchboardFREE Team
Buh-bye Skype!
Like many others, Microsoft's decision to kill off Skype left us hanging on (without) the telephone. The port over to SwitchboardFREE was painless and quick, the charges are lower, it's far more configurable and actually has decent support, happy to help you get things set up.
The only slight negative is the actual interface on Mac/iPhone, which is literally just a keyboard, like the Calculator app - to dial you have to move your cursor over each number rather than use the numeric pad on your keyboard, and it's a bit slow to connect through.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us this lovely review!
We are so pleased your transition from Skype to SwitchboardFREE has been smooth and painless!
With regards to the keypad, these are all typing compatible, as opposed to needing to click each key. Please don't hesitate to give our support team a call and we can help with this!
Many thanks
SwitchboardFREE Team
Queries from new customer
A whole series of queries from a new customer, answered very clearly by Zoe
2. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read Zoe has been able to answer all your questions.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Clear and comprehensive instructions
Clear and comprehensive instructions, that enabled us to complete setting up our Switboard app.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
Fantastic customer service team
Fantastic customer service team, helped deal with all our queries and did their best to support us.
2. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased to read the customer service team has been able to assist you.
Please let us know if you need any further help in the future!
Many thanks
SwitchboardFREE Team
Excellent service from Zoe
Excellent service from Zoe , sorted my issue out right away and improved my landline services
2. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read Zoe was able to assist you.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Excellent
Good advice, friendly, receptive and warm.
We were heard and understood and got solutions and our questions answered.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
Great service
Great service. A small issue quickly & efficiently resolved.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read your issue was resolved quickly.
Please let us know if you need further assistance in the future!
Many thanks
SwitchboardFREE Team
Knowledgeable and helpful
Knowledgeable, patient, support desk person Laura helped me set the system up on my mobile.
Now everything works as was promised!
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We are so pleased Laura could help you!
Any further questions, please let us know.
Many thanks
SwitchboardFREE Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.