Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awesome the Puglian appasimento is punching well above it's weight at a great price, And two complimentary bottles and free delivery was the icing on the cake, Not the first time of using and it cert... Se mere
Virksomheden har svaret
Have ordered many times from this company before and never had a problem. This time however for some reason they decided to deliver to my old address. I had deleted my old address from my profile and... Se mere
Great company, found by chance! I was a bit concerned for the delivery, after seeing some comments around here but had no reason to! The delivery was prompt, they kept me informed, the price was great... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
An Italian online Wine Shop: great wines, great deals.
Kontaktoplysninger
Italien
- svinando.co.uk
4,1
God
975 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Repeat order for the Appassimento that…
Repeat order for the Appassimento that i love. Price not bad but quality is great
10. juli 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Nice wine
This is my second purchase of the appasimento wine. It takes a while to arrive but always very drinkable.
10. juli 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Further to My negative review about lack of…
My negative review about lack of communication was resolved and their reply on Trustpilot did include an apology Just waiting for wine now and if its as good as they say it'll comment further
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Svinando
Thank you for taking the time to update your review and acknowledge our response. We're truly sorry again for the earlier communication hiccup and appreciate your understanding and patience.
We're excited for you to receive your wine soon—and we hope it exceeds your expectations! If there’s anything else we can do in the meantime, just let us know.
Looking forward to hearing your thoughts once you've had a chance to enjoy it 🍷
Satisfied customer
Great product
Great service.Regular updates given. Arrived within time stated and well packaged.
8. juli 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
My order hadn’t been delivered
My order hadn’t been delivered. I emailed the company to tell them and haven’t even had a reply, having paid for the wine up front I am incredibly annoyed with the company
7. juli 2025
Besvarelse fra Svinando
Dear Customer,
Thank you for taking the time to write to us.
We’re sorry to hear about your experience, and we truly understand your frustration. Please know that we attempted to reach you by phone regarding your order, but were unfortunately unable to get through. Therefore, we followed up with an email explaining the situation and providing details about the delivery.
We appreciate your patience and sincerely apologize for any inconvenience caused. Our team is actively working to ensure your package is delivered as quickly as possible.
Kind regards
Giordano Wines Customer Service
Great and easy to navigate through the…
Great and easy to navigate through the website, no to mention great tasting wine.
7. juli 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It took over 2 weeks for the order to…
It took over 2 weeks for the order to arrive and now it seams to take an hour to get the corks out dont know what they are made off!,
27. juni 2025
Besvarelse fra Svinando
Dear Customer, Thank you for your feedback.
We couldn’t reach you by phone, so we sent you an email with the relevant delivery information. We’re sorry to hear that your order took over two weeks to arrive and that you've had trouble with the corks. This is certainly not the experience we aim to provide.
We’ll pass your comments on to our packaging team to review the cork quality, and we truly appreciate you bringing this to our attention.
Kind regards, Customer Service Giordano Wines
No comments required.
26. juni 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine delivered all the way from…
Lovely wine delivered all the way from Apulia. Delivered efficiently by Yodel.
13. juni 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine is simply the best
The wine is simply the best. From ordering to delivery i cannot fault this company
3. juni 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery time is shocking
Delivery time is shocking, 15 days!
The wine however is divine!
31. maj 2025
Besvarelse fra Svinando
Dear customer,
Thank you for your kind feedback regarding the quality of our wines. We are pleased to hear that you are enjoying your selection.
We sincerely regret any inconvenience caused by the extended delivery timeframe.
Kindly allow us to explain that our wines are dispatched directly from our cellars in Italy, and their journey to the United Kingdom involves cross-border logistics, customs procedures, and coordination with local delivery services.
This international process, while carefully managed, may result in a delivery period of up to approximately 14 working days. We understand the importance of timely deliveries and truly appreciate your patience and understanding throughout.
If you have any further questions, please do not hesitate to contact us.
With kind regards,
Customer Service Svinando Wines.
Great wine
Great wine, great price. Delivery time was longer than hoped for but worth the wait.
29. maj 2025
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Besvarelse fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
You delivered to our old address
You delivered to our old address, having previously delivered to our correct address, something went wrong with your systems or processes and the wine is now delayed by 2-3 weeks
16. maj 2025
Besvarelse fra Svinando
Dear customer,
We sincerely apologise for the delivery error and the resulting delay. It appears to have been a technical issue that caused the parcel to be sent to your old address and we are working to ensure this does not happen again.
As a token of our apologies, we would like to offer you a €10 voucher for your next order. Thank you for your understanding.
Yours sincerely,
Customer Service
Giordano Wines
Parcel was left on my front door on a…
Parcel was left on my front door on a busy road and was not left in designated safe place. It was not there for me to collect. So I did not receive my package
15. maj 2025
Besvarelse fra Svinando
Dear Customer ,
Please accept our apologies—we attempted to reach you by phone but were unable to connect. We’ve sent an email detailing the next steps we plan to take to resolve your issue promptly.
When you have a moment, could you please check your inbox and let us know how you'd like to proceed?
If you have any further questions, please don't hesitate to contact us.
Kind regards,
Customer Service
Giordano Wines
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