Good sustainability credentials which is why I chose this company. However, the chairs were slightly rickety and had to be tightened up. One had a bolt/screw missing from the side arm which my husband... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Good sustainability credentials which is why I chose this company. However, the chairs were slightly rickety and had to be tightened up. One had a bolt/screw missing from the side arm which my husband... Se mere
Virksomheden har svaret
Beautiful piece of furniture (garden table), very solid and exactly as pictured and described. Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them... Se mere
Virksomheden har svaret
We purchased 8 chairs and an extending garden table a while back and discovered a fault over a year later. The customer service was excellent and they resolved the issue without any issues. I was so s... Se mere
Virksomheden har svaret
Firstly, we are just delighted with the quality of the Ridge 6 Seater table, the Cora chairs and the hardwood parasol. Looks great, chairs are comfortable, very easy to assemble and everything is well... Se mere
Virksomheden har svaret
We are a UK based supplier of sustainably and ethically sourced furniture. We pride ourselves in selling furniture that doesn't impact the earth where possible whilst supporting communities along the way.
Skrevet af virksomheden
Goonvean Industrial Estate, PL26 7QF, St Austell, Storbritannien
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I’m very happy with the garden furniture I ordered. It looks great and is very solid. The delivery service was excellent.

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The table & chairs arrived quickly and I am very pleased with them, they are very sturdy and look good. I especially like the ability to extend the table for larger groups.
It arrives with a free wooden pallet so you will need to either burn or dispose of it once deconstructed – a bit of a nuisance.
It has no construction instructions and the company refused to provide. When I rang I got the impression from the lady I spoke to that she thought that I was wasting her time. But most people would find instructions very helpful.
The upper smaller bolts are impossible to fit – I had to weld together parts to make a special tool in order to fit them. Its impossible to get even the smallest fingers between the table top and brackets to hold one end of the bolt. The semi-circular table top needs to be made detachable in order to fit the bolts.
I challenge this company to make a video showing how to construct it – had they done so they would realise the problem. I was told that I was the first person to experience an issue with a failure to provide instructions this can only be a lie or because it’s a new product.
Overall it’s a shame as the products themselves are good.

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Absolutely outstanding customer service from from company - within a couple of hours of making an order two Adirondack chairs were delivered to my home (thank you for organising this Claire). The quality of the chairs is as expected, they look great, very cool.
As advertised, the chairs required a little self assembly which was quite straightforward although two pairs of hands proved to be better than one.
I had a couple of supplementary questions regarding long term care of the chairs, telephone calls were answered within moments (that’s Claire again). I would recommend this Cornwall based supplier of sustainable products, they really do have the personal touch.

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I bought the small pedestal. Great value for money. I have 2 others. The item can placed between chairs in the living room. Can move round easily. Sturdy.
Ordered and received within 24hours. Amazing service. ( I do live in Cornwall though ). Still, I thought that was great.

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Hi, amazing experience, looked online at the teak root coffee tables, saw some dodgy sites then found Sustainable-furniture. From ordering to receiving, I spoke to very helpful staff that ensured I received the root that I had seen and delivered on time.
Thank you it looks beautiful!

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Absolutely beautiful Elm reclaimed table and matching bench. First class customer service. Extremely happy customer! Many thanks to all the Team

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A great start as I ordered before Christmas to get a pre Christmas delivery and it all came on time. 1 x 240cm Teak Cross Dining table and 10 Santos teak chairs.
Unpacking was a bit of a chore and was disappointed to find 2 of the chairs were faulty, one broken in transit and one incorrectly assembled.
But they were on the case, responded positively and offered to replace and collect early in the New Year. The replacement went smoothly but not the collection. It seems that Sustainable don't use the best couriers, which did leave a bit of a sour taste.
Nevertheless after some persistence and a positive reaction all ended well.
I hope the chairs were returned in a sound condition.
Now that is done, I have to say a big thank you for the way Sustainable always kept my wishes at the forefront of their actions.
I actually had a 10 seat gathering of my family around the table last Sunday and I must say that I am more than delighted with my purchases and would recommend Sustainable furniture to anyone that asks.
In my career, I always believed that the measure of a good company was how they responded to issues.
You have scored top marks.

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I cannot rate sustainable furniture highly enough. Not only have we got an amazing table which is beyond beautiful, but their customer service is out of this world.
Thank you for helping us with our search for our dining table

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Very good customer service, really responsive.

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Excellent. Our 2.5m teak root table is amazing and the delivery guys could not have been more helpful. We first saw a dining table from this company in a friend's home and they said they could not fault the company or the product so we decided to order from them too. We were not disappointed.
I can see a number of people have complained about lead-times but we know from other items of furniture (especially made from wood) we have ordered, the whole market is suffering delays with supplies and transportation issues. Indeed, we are still awaiting a chest of drawers we ordered from another Company back in June so I believe this is a world-wide problem and not specific to Sustainable Furniture.

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Took delivery of a well-packaged 2-seater Java Sofa and 2 x Java Sofa Chairs yesterday. Delighted with the high quality, finish and overall appearance of the furniture. There were the inevitable delays with shipping completely beyond your control but we were kept regularly informed of progress. Congratulations on your excellent service - we are very satisfied customers and would not hesitate to use you again!

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Well after 6 months of ordering my sofas turned up! This sounds like a bad review but isn’t. My order was caught up in the shipping debacle and although I was sceptical of the excuses, this was beyond the control of Sustainable Furniture who did, it’s fair to say, kept me informed of what they could find out about the container ship which had my order on.
I am so glad I persevered. I knew I liked the product (Manga 3 seater) when I ordered two and they are great value for money. Sturdy and well made, they look great, classy and expensive. Seats a little firm but surprisingly comfortable. I am so glad I stuck with this company and apologise if at times I was a little stroppy! My only negative is that the sofas are wide and would not fit through a door in our house so consider this if you don’t have a side access or good neighbours!
Thank you Sustainable Furniture. I love them!

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I have nothing but praise for the way my order was handled in what must be a very difficult time to be importing goods from abroad.
I was kept informed as to the reason my order was delayed and found the company extremely helpful and apologetic concerning the delay.
I would not hesitate to order from them again.

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I took delivery of a pair of folding teak garden armchairs in July that arrived in perfect condition, well packaged. Very pleased with the design. Unfortunately one of the chairs developed a faulty joint (a knot in the wood weakened it I think). I asked for a replacement, had a response in 24 hours and a replacement within 5 days. This is great service from this company and I will use them again for future purchases.

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Ordered a garden chair in May. Finally delivered in September. Fortunately I checked it before the delivery van left - the lower back bar was cracked right across suggesting a major blow (I am sure it would have been visible at despatch so presumably caused by the delivery company - Tufnell). I refused to take it and asked for a replacement. I was told it would be delivered on a specific day and so waited in all day - no show. When it eventually did arrive the back rest of the chair (3inch teak) was shattered and several supporting struts were broken. At least it was wrapped in 20 metres of fragile tape. At least sustainable furniture refunded me quickly. I'm not sure if 2 very expensive bits of firewood really fulfils sustainable criteria though.

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Still waiting on a table I ordered over 3 weeks ago. Website order status doesn't work and customer support quite poor.

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We bought a teak root table from sustainable furniture. The service from them was first class and they sent us lots of images to make our choice from. The table looks fantastic. We were looking for a stunning centre piece to our lounge and we certainly got one !

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NOT So Great wicker chairs.
Have edited this on 10 April 2025. These chairs were actually a disaster and are not build for weather conditions in the UK. Shouldn’t be sold as outdoor furniture and am currently just about to take the rotted things to the rubbish tip. Not a cheap mistake. Don’t be fooled into thinking these are good for the outdoors!!!
Delivery obviously delayed for much longer than pre order date stated but they are worth the wait. Was concerned re wicker outside but very well made so fingers crossed they withstand the elements.
Also later ordered wicker sofa but cancelled the order as the delivery date was moving further into the autumn and just decided wouldn’t have much use before next summer. Emails and refund dealt with satisfactorily.

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Lovely quality garden furniture. Some issues with delivery dates obviously beyond the companies control but I appreciated a very helpful and responsive customer care team.

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I just want to say a BIG thank you for your email and for those sent previously keeping us up to date with our order over the past months. Our furniture arrived minutes before I opened the email you sent today and I have to say that I am delighted with the wicker chairs!
When many others have constantly provided recorded messages apologising for the severely reduced customer service, still apparently because of Covid, you have soldiered on and provided an excellent service, living proof that there are still some sane organisations out there who put the customer high on their priority list! I will be recommending you to others. Well done and thank you!

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