Ubisoft Anmeldelser 14

Same as all the other complaints. They pass the issue down the line to outsource in India , it sounds like, and then just forget it. Ask for legitimate refund - ignore, try to contact a human - ignore. Work your way around their puzzle of a support website to get to chat to a robot chat. Awful support from a not caring company.

Paid for the ultimate version (which cost over $120) of Avatar Frontiers of Pandora, fully expecting to get all DLC. Now they want me to pay an extra $25 for a DLC that will most likely only last a couple of hours. I asked for a human, and they sent me a long-winded message basically saying "Sorry, you're out of luck." Because of this, they are never getting another penny from me. I will also be telling my friends to avoid them as well.

I purchased Far Cry 3 on Steam but couldn’t play because Ubisoft Connect kept asking for a CD key that was never provided. Despite sending proof of purchase and logs, Ubisoft support only repeated the same reinstall instructions and never resolved the issue. After waiting several days with no real help, I had to request a refund. Very disappointing experience — poor support and wasted time.

Was soll ich großsagen außer dass ich seid 2 monaten da sitze und versuche den stuff mir zu holen der mir zusteht da ich den seasonpass in skull and bones geholt habe deren server aber gebuggt hat wodurch ich die letzten items nicht bekommen habe und der support weiß nach 1 woche nicht mal mehr was der gesprächsverlauf war und nachlesen wollen sie auch nciht einfach nur super anstrengend wirklich nicht empfehlenswert

I contacted Ubisoft customer support on December 12 and 13, 2025 after finding I had lost access to the original email associated with my account and being unable to reset my login email.

The responses quickly started looping, indicating that they were copy-paste replies. They did not address my unique situation when their standard alternative verification method failed. Despite the issue remaining unresolved, my support ticket (#24850793) was closed.

This is an account access problem, and the lack of real assistance or follow-up is extremely disappointing. For a company of this size, Ubisoft’s customer service falls far below acceptable standards. I would not recommend relying on their support if you run into account access issues. Best of luck to anyone who needs it.

Ubisoft totally useless Support. My Xbox Series X states Server Down code DELTA C-200 but no m,eans to contact Ubisoft. SApent 2 hours trying to find a way. Ubisoft is a junk gaming company.

Ich wurde gehackt mein Passwort wurde geändert und dieses drecks Unternehmen mit Fake emails und wiederholten nachrichten kann mir nicht helfen. Ich bekam zwar eine verifikations email die mir aber nicht bringt da man verknüpfte Konten nutzen muss um sich zu verifizieren aber tatsächlich sind die Hacker nicht so dumm wie Ubisoft. Und nach diese email bekommt man nichts außer Entschuldigungen einf nur ein Müll laden dieser Support. Peinlich das so ein Unternehmen mit so einen namen nicht gutes auf die Reihe bekommt

Ubi Support is kind of useless.

I try to buy a DLC but no payment option get accepted.

After days of email ping pong i give up an wrote my local Ubi Office in Getmany and global billing contact. no Response...

Useless at all

Ich versuche seit dem 10. April, ein einfaches Problem mit dem Ubisoft-Store zu klären: Der Warenkorb funktioniert nicht, Paypal-Zahlung schlägt fehl.

Was bekomme ich vom "Support"? Nur automatisierte Textbausteine, keine Lösung, kein Ansprechpartner – und das Ticket wird jedes Mal sofort wieder geschlossen, sobald ich antworte.

Statt Hilfe werde ich aufgefordert, mein Geschlecht anzugeben – was bitte hat das mit einem Zahlungsproblem zu tun?
Ubisoft: Ich will einfach nur eure Games/DLCs kaufen.
Wenn euer Support mich aber ignoriert und mein Anliegen seit über einem Monat nur alibihaft mit automatisierten Antworten bearbeitet, verliere ich jedes Vertrauen in euer Unternehmen.

Wer Hilfe vom Ubisoft-Support erwartet, wird enttäuscht. Ganz schwach.

I have an issue with R6S Crashing right after I select an operator on PC. The ticket keeps getting passed around from one employee to another, they don't read what has already been tried and what files I have already provided. The response time is terrible and all they seem to do is provide Microsoft support links that anyone could just Google anyway.

2 month i try to fix a Gamepass/Ubi link broken.
Their support is just IA answers, never an human tried to help me (they said i'll ask to a "specialist", no sign of life of the guy in 3 weeks.
Worst support experience ever.
Result: I'll never buy a Ubisoft product anymore, i'm not even angry... just upset

Have issues both signing in and retrieving games. Tried emailing and raising a case, 2 weeks later still no help.

They don't care and have just given up. My advise is play other games that aren't Ubisoft because if you get issues, no one's helping you.

Purchased a game for Christmas Day thought it would be a great family fun game.
The code never worked followed the redeem code tutorial through the Ps5 entered the code and said code had already been used. Since this we made countless attempts to get this issue resolved through Ubisoft. Absolutely useless asked to sent videos of on screen issue via Dropbox, google drive and even asked to upload video to you tube. Time and time again I sent photos of the code on the booklet pictures of front and back of game. Proof of purchase everything they asked for. Still no resolution just apology after apology and thank you for patience.
I was convinced in the end that they knew this game was glitched and they are phasing it out to replace it with the even worse 2024 version.
It’s definitely not what I expected at all. Ubisoft need to concentrate more on resolving issues better than hiding behind keyboards. The whole experience was complete nonsense and a waste of time.
Very disappointing indeed. Poor system in place here for complaining and finding any help.

Trying to contact Support is nothing more than a joke, impossible to do it seems. You enter all the information and it goes nowhere total rubbish as bad as SONY and Playstation