Supercracow Anmeldelser 

Guide au top, explication très claire et riche mais il aurait été bien d'avoir un temps libre dans chaque camp car la visite passe trop vite

Abbiamo prenotato circa un mese prima per il tour di domenica 12 aprile alle 10. Come avevo letto da alcune recensioni precedenti, purtroppo il nostro tour è stato anticipato alle 6:20 del mattino. Non è stato il massimo doversi svegliare alle 4, ma comunque siamo rimasti contenti del tour. Sull'autobus eravamo accorpati ad un gruppo spagnolo. La guida, sul bus, parlava solo in spagnolo. All'arrivo ad Auschwitz abbiamo incontrato la nostra guida, Klaudia, una ragazza polacca che parlava molto bene italiano, preparatissima, gentile e molto disponibile. Il tour comprende sia Auschwitz che Birkenau. Ci è stato chiesto il giorno prima se volessimo acquistare la lunch box. Abbiamo accettato, ma sinceramente, tornando indietro, avremmo evitato. Il rientro in città è stato poco prima delle 14 e avremmo tranquillamente mangiato lì.

Visite d auschwitz rrserve en décembre visite prévu le 16 avril annule me 13 avril .. raison panne d électricité.. aucune alternative .. passe directement par le site d auschwitz birkenau cela vous coûtera moins cher et vous serez sur d avoir vos places

Ho prenotato 3 tour con Supercracow tramite Civitatis.
Ogni tour è stato organizzato bene, guide preparate puntualità negli appuntamenti. In particolare la giornata tra Auscwitz e Birkenau è stata gestista benissimo. La guida molto preparata. Il giorno prima ci hanno proposto di acquistare il lunch box abbiamo accettato ed è stata una scelta perfetta, senza fare fila abbiamo potuto mangiare e proseguire la visita, il rientro è stato a Cracovia verso le ore 17.20

Marquei a tour com dois meses de antecedência e cancelaram no dia anterior com diferentes desculpas e esfarrapadas. Disseram que não tinham conseguido comprar os bilhetes nos dias anteriores, não conseguiram oferecer nenhuma alternativa. Fomos de propósito à polónia para visitar Auschwitz e não conseguimos ir.

Tutto perfetto mi hanno informato dei cambiamenti risposto tempestivamente in chat a dubbi e chiarimenti
Ottimo servizio

Sadly the day before our tour we were messaged to say our tour time had to be changed from 11.30 to 1.40 and this created a scheduling conflict so we had to cancel one of our trips. I specifically booked the time I did to fit them both in. So if you’re booking through here just be aware this could happen

Great experience

Booked this tour through Get Your Guide to Visit the Wieliczka Salt Mines Poland, the evening before i got a Whatsap message to say that due to necessary scheduling our tour time was changed from 10:30am to 11:00am, due to pre-arranged transport we arrived around 10:15, the morning was overcast and cold with a strong breeze, it was a cold wait sitting around outside
when it came near 11:00 i approached the Supercracow Rep and give her my name to which she give me tickets for 11:30am 1 hour after our scheduled time, i explained that i was not happy and explained the times forwarded to me last evening but she kept saying she only had 11:30 she then explained that i had to join the long Queue, despite having tickets that clearly state "Fast-Track Ticket: English.
i would not recommend using these agents to arrange any tours, there is no difference in going along yourself and getting you own tickets, apart from a £15 charge by these imcompentant agent to pre-purchase the ticket (best to avoid at all cost)

Worst company ever

I recommend if you want go to Auschwitz, don’t go with these guys.
We paid +200€ for 4px
I was more time in a gas station waiting for the “guide” then i was in Birkenau. Literally i had 15’ to visit Birkenau , what a joke

Margarita, la guía en Auschwitz, fue muy amena en sus explicaciones.

Magda fue muy servicial, aunque no hablaba español. Todo correcto

Lovely experience from start to end. Highly recommended

No me gustó nada que teníamos una hora que habíamos elegido nosotros, que era a las tres treinta de la tarde, y nos la cambiaron a las 12:30 de la mañana con lo cual perdimos de hacer otras cosas en Cracovia

El tour estuvo muy bien y con una guía profesional. El problema es que cogimos uno que salía a las 10:00 y el día de antes nos lo cambiaron a las 5:20 am. Menos mal que nuestro apartamento estaba cerca, pero fue una faena, perdimos el desayuno que teníamos contratado con el hotel

The guide very good but your schedule change, in the last time, with kids was horrible. Stirdle.

The guide was a disaster. He rushed through all the explanations and when one of us had a problem with the ticket he didn’t care and didin’t even wait for us.

Very good organized! The guide very clear

The meeting time was changed from 10 am 5 am, with less than 12 hours notice, which was very disruptive. Regardless of the fact that it can happen, it was very unprofessional. Also, our group lead was late while we were waiting in the cold and rain at the meeting point, after waking up at 3 am to make sure we got there in time. She was also rude when we tried to ask the reason for the very sudden time change.

To the Attention of the Tour Organization,
We are writing to formally lodge a serious complaint regarding the Auschwitz-Birkenau tour purchased in January for Monday, March 30, 2026, which was managed in a completely inadequate and unprofessional manner and was not in line with what was sold.
The date of March 30 was strictly binding for us and could not be changed. Although we were informed that the tour time might be subject to change, we explicitly selected 9:00 a.m. and repeatedly communicated our need to return to Italy that same evening, providing information that was essential for the proper organization of the service.
Despite this:
• we were informed only the day before the tour that the pickup time had been moved to 12:30 p.m.;
• no advance information whatsoever was provided regarding travel times, total duration of the tour, or museum entry time;
• only at 1:00 p.m., once the activity was already underway, were the tickets handed over and we were informed that the entry time to Auschwitz was scheduled for 3:00 p.m.
This way of operating is unacceptable and demonstrates a total lack of planning, transparency, and customer care, amounting to a clear failure to properly deliver the contracted service.
Despite our repeated notifications and requests, no alternative, accommodation, or corrective solution was offered.
The consequences of your poor organization were significant and directly affected all of us:
• we were completely unable to visit Birkenau, despite it being included in and paid for as part of the tour;
• we were forced to leave Auschwitz early, at 4:15 p.m.;
• we had to incur additional out-of-pocket expenses for an urgent taxi transfer to Krakow Airport in order not to miss our return flight to Milan.
In practical terms, we were only able to partially use the service purchased, while enduring unnecessary stress, major logistical issues, and additional costs directly caused by your mismanagement.
In light of the above, we:
• formally contest the service provided;
• expect an immediate acknowledgment of responsibility on your part;
• and consider a partial refund and appropriate compensation for the serious inconvenience not only justified, but due.
Should we not receive a prompt and satisfactory written response, we reserve the right to escalate the matter through consumer protection channels and international review platforms.