Booked two trips through Airbnb with Hello Cracow. Salt mines & Auschwitz. Both very interesting & would recommend. We had Michal as our driver & the service was excellent & price cheaper than through... Se mere
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I booked 2 trips with Hello Crakow. Both of which I unfortunately had to cancel at the last minute as our trip to Krakow did not work out. The company understood and refunded both trips . I can only s... Se mere
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We booked two tours, one for Wieliczka and one for the thermal baths at Zakopane. Everything was great except for the funicular at Zakopane. There I think they usually skip the queue but this time... Se mere
Pickup was on time. Professional driver. Transport was lovely and clean. Fantastic experience! Many thanks to Patrycja. Communication before we left 🇬🇧 and whilst we were in Poland. Well done! Pat... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Looking for unforgettable Krakow tours led by real locals? We're here to show you the city beyond the obvious. We’re a small, passionate travel agency based in Krakow, and for years we've been helping travelers from around the world explore this incredible city and its surroundings. Whether you're visiting for a day or a week, we offer guided tours in Krakow, day trips from Krakow, and cultural experiences that connect you with the heart of the region. We specialize in local, authentic, and sustainable tourism. From historical landmarks to hidden corners, we help you experience Krakow the way locals know and love it. Why Choose Us? 🧭 Local Knowledge: We're not just guides — we're Krakow locals who know the city inside out. From iconic sights like Wawel Castle and the Main Market Square to the backstreets of Kazimierz, we’ll take you beyond the typical tourist route. 🌿 Eco-Friendly & Responsible: We care about how we travel. That’s why we work only with trusted, eco-friendly tour providers who support local communities, care about the environment, and help us promote sustainable travel in Krakow. ✨ Personalized Experiences: Every traveler is different — and so are our tours. Whether you prefer a small group experience (up to 30 people), a more intimate setting, or a private tour tailored just for you, we’ve got flexible options to match your style. We focus on quality, not crowds — so every tour feels personal, engaging, and relaxed. 🤝 Small Team, Big Passion: We’re a local company that truly loves Krakow — and we love sharing it with others. With us, you’re not just another tourist. You’re our guest. Our mission is to provide meaningful, locally rooted, and authentic Krakow experiences for travelers from around the world. We believe travel should be more than just ticking off sights — it should be about connection. Connection to places, people, and stories. We want our tours to leave you with not just great photos, but lasting memories, a better understanding of Krakow, and a sense that you’ve truly experienced something real. Whether you're into history, food, culture, or nature — we’ll help you experience the best of Krakow and southern Poland with tours that are fun, thoughtful, and never rushed. Join us for a journey that goes beyond sightseeing. Explore Krakow Like a Local with HelloCracow!
Kontaktoplysninger
Wadowicka 6, 30-415, Krakow, Polen
- +48 500 720 706
- office@hellocracow.com
- www.hellocracow.com
4,5
Fremragende
30 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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I booked 2 trips with Hello Crakow
I booked 2 trips with Hello Crakow. Both of which I unfortunately had to cancel at the last minute as our trip to Krakow did not work out. The company understood and refunded both trips . I can only say that this company will treat you honourably. Thank you
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Thank you for your kind words and for choosing Hello Cracow for your Krakow tours. We’re very sorry your trip to Krakow didn’t go as planned, but we’re glad we could assist you with a smooth and hassle-free refund. At Hello Cracow, we always aim to provide reliable customer service, flexibility, and a trustworthy booking experience.
We hope you’ll have the chance to visit Krakow in the future - we would be delighted to organize your tours and show you the best of Krakow! 😊
Paula from Hello Cracow
Good experience
Used them to book a trip to Auschwitz - Birkenau and was pleased with the entire process. I was kept informed, the bus was clean and comfortable too. I would recommend them.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
It is rewarding to know that our communication and fleet standards met your expectations during your Auschwitz-Birkenau Tour. The Hello Cracow team appreciates your recommendation, and we look forward to assisting you on future visits!
Paula from Hello Cracow
O que prometem é o que cumprem
O que prometem é o que cumprem. Tudo extremamente bem organizado. Pontualidade, guias conhecedores e excecionais, excelente serviço. Arrependimento? Só não ter agendado todas as experiências nesta m app!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Ficamos felizes por saber que a nossa organização e o profissionalismo da nossa equipa corresponderam às suas expectativas. A Hello Cracow faz todos os esforços para que cada passeio por Cracóvia seja uma experiência inesquecível e bem organizada. Esperamos ter em breve o prazer de o receber novamente em Cracóvia!
Paula da Hello Cracow
Fatto tour con guida in italiano alle…
Fatto tour con guida in italiano alle meravigliose miniere di sale. Ottima esperienza dal viaggio in van alla nostra guida sul posto.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
È un piacere sapere che il trasporto e la logistica siano stati di vostro gradimento. Curare ogni fase del viaggio per rendere il Wieliczka Salt Mine Tour un'esperienza fluida è l'obiettivo principale di Hello Cracow. Ci auguriamo di rivedervi presto a Cracovia!
Paula di Hello Cracow
Trip to Auschwitz and Birkenau
Easy to contact. Quick replies. Picked up on time. Kept informed about what was going to happen when arriving at camp. Very smooth and easy trip.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
It is a pleasure to know that our communication and scheduling met your expectations. Maintaining a seamless experience during the Auschwitz-Birkenau Tour is a top priority for the Hello Cracow team. We hope to see you again in the future!
Paula from Hello Cracow
Booked two trips through Airbnb with…
Booked two trips through Airbnb with Hello Cracow. Salt mines & Auschwitz. Both very interesting & would recommend. We had Michal as our driver & the service was excellent & price cheaper than through the travel company I'd used. Only downside I thought was the early pick up for Auschwitz but in the end turned out to be a blessing, because by the time we got back to Krakow it'd given us more time to explore the city.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
The Hello Cracow team appreciates you choosing us for both of your bookings. It is great to hear that the early schedule for the Auschwitz-Birkenau Tour worked out well for your itinerary and that you enjoyed the Wieliczka Salt Mine Tour. You are always welcome back to Krakow! 🤗
Paula from Hello Cracow
Pickup was on time
Pickup was on time. Professional driver. Transport was lovely and clean. Fantastic experience! Many thanks to Patrycja. Communication before we left 🇬🇧 and whilst we were in Poland. Well done! Patrick was polite and informative. The Aushwitz guide was knowledgeable and spoke excellent English. I recommend this tour! We will be visiting again!
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Thank you for recommending us to other travelers! Clear communication and punctuality are core values for Hello Cracow, especially when coordinating an Auschwitz-Birkenau Tour. We look forward to welcoming you back to Poland in the future. 😊
Paula from Hello Cracow
Our trip to Auschwitz was superbly…
Our trip to Auschwitz was superbly arranged and both Patrick our driver and the guide at the museum were highly professional and very informative. I was most impressed with the contact before the trip, updating times and all necessary information. Highly recommend!
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Clear communication is essential for a smooth experience, so it is great to hear that our updates were helpful. Providing a professional and well-organized Auschwitz-Birkenau Tour is what we aim for at Hello Cracow.✨
We hope to see you again in the future!
Paula from Hello Cracow
We thoroughly enjoyed our trip to…
We thoroughly enjoyed our trip to auschwitz. Organisation was spot on. We had a lovely driver who also did did our tour guide. His knowledge of the history was non the less brilliant. We felt safe with his driving. Would highly recommend your company and if I was asked who to book with, you'd come top. The communication before the tour was also great, through WhatsApp
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
It is rewarding to hear that our communication and transport standards met your expectations. Maintaining a high level of historical insight and safety is central to every Auschwitz-Birkenau Tour organized by Hello Cracow. We appreciate the recommendation and hope you enjoyed your time in Poland.
See you again in the future! 😉
Paula from Hello Cracow
Really enjoyed our time with this tour…
Really enjoyed our time with this tour company who arranged our trip to Auschwitz. An excellent guide, very knowledgeable, friendly and polite. Lovely quality transport to and from the venue. Highly recommended.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Thank you for sharing your feedback regarding our transport standards and staff. Providing a knowledgeable guide and high-quality vehicles is a priority for every Auschwitz-Birkenau Tour. The Hello Cracow team appreciates the recommendation and wishes you safe travels. 😊
Paula from Hello Cracow
Auswitch and river cruise
Booked Auswitch through HelloCracow as it was recommended by a friend who used them. I cannot fault them in anyway at all - great communication throughout. I was worried that it would be an early start, but thankfully the pick up wasn't until 11am which suited me and my wife. The driver and the person that checked you all in (can't remember names) were very friendly and gave us all the information we needed before the tour. Because of this we also Booked the river cruise through them (cheaper than booking direct) and can't fault them for this either...even if it was knly 45 mins long. Overall great experience and would definitely recommend to friends and family.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
It is rewarding to hear that the scheduling and communication met your expectations for the Auschwitz-Birkenau Tour. The Hello Cracow team takes pride in offering competitive rates and seamless service for every Krakow City Tour experience. We hope to welcome you and your family back to Poland in the future. 😊
Paula from Hello Cracow
Great company and not pushy like some allowing u to make your own mind up.
Great company, great prices, always kept in touch and offered other trips and also add ons for the one I booked such as packed lunch. Auschwitz was a fantastic tour and one I shall not forget
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Thank you for your feedback regarding our communication and service options. Ensuring a professional and informative experience during the Auschwitz-Birkenau Tour is a top priority for the Hello Cracow team. Safe travels and we hope to see you again!
Paula from Hello Cracow
Goed georganiseerd
Goed georganiseerd
Goed contact
Aardige mensen die met je mee gaan
Maar wel jammer dat je niet even de tijd had om op je zelf nog even snel een rondje te kunnen lopen
het was een klein beetje gehaast
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Bedankt voor uw review en voor uw vriendelijke woorden over onze organisatie en het team!
Fijn om te horen dat u een goede ervaring heeft gehad. We begrijpen dat het soms wat gehaast kan aanvoelen – helaas moeten we bij sommige tours een strak schema aanhouden om alles volgens planning te laten verlopen.
We hopen dat u toch een mooie dag heeft gehad en graag tot ziens in Krakau!
Paula van Hello Cracow
Highly recommended
The tour was very well organized. The English-speaking guide in Auschwitz (Helenka?) was particularly professional and had a wealth of knowledge, which she conveyed in a very impressive and sensitive manner in excellent English. We booked at short notice the day before. We brought a picnic with us, which we could leave on the bus and eat during the break.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
We are glad we could accommodate your last-minute booking and ensure a smooth visit to such an important site. Providing a professional and educational experience during the Auschwitz-Birkenau Tour is a core value for the Hello Cracow team. We wish you all the best on your future travels. 😊
Paula from Hello Cracow
AUCHWITZ
I booked this trip for myself and daughter to Auchwitz and Birkenow. Communication was very good. Although i selected a later pick up was told it was earlier due to issues at the camp. Apart from that everything was great.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
We understand that schedule changes can be inconvenient, but adjusting to the site's requirements ensures a smooth flow for the Auschwitz-Birkenau Tour. The Hello Cracow team truly appreciates your flexibility and is glad the experience was otherwise positive. We hope to welcome you and your daughter back to Krakow. 😉
Paula from Hello Cracow
Exceptional!
I cannot rate hello Cracow highly enough! Fantastic communication from enquiry to booking to trips. Value for money and lovely friendly drivers who added to the experience. Thank you so much we’ll be back in Krakow and we’ll definitely use your fantastic service again - thank you Anne Marie x
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
We appreciate the trust you placed in Hello Cracow when planning your visit. Ensuring high service standards and clear communication during the Krakow City Tour is a top priority for our team. We look forward to welcoming you back to Poland!
Paula from Hello Cracow
Fab 3 days in the wonderful Krakow
We used Hello Cracow for our trips to Auschwitz and the Salt Mines 23rd & 24th February 2026. We highly recommend this tour operator. The drivers Bogdan & Marcin were very prompt & courteous and Patrycja kept us constantly updated on times & arrangements via WhatsApp.
Thank you Hello Cracow. Both of our tours ran very smooth & were an enjoyable experience.
We look forward to using you again if we returnto Krakow.
Alison & Mark
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
It is a pleasure to know that our communication and scheduling met your expectations. Providing a seamless experience during the Auschwitz-Birkenau Tour and the Wieliczka Salt Mine Tour is a core focus for the Hello Cracow team. We look forward to welcoming you back to Poland in the future. 😊
Paula from Hello Cracow
Great guided tours with pick up!
Excellent company for booking guided tours with pick up also from hotel and back! They keep you updated with pick up times and you are not waiting around. Staff are also friendly and give you the correct instructions on meeting points so you are not confused. The guided tour was amazing great facts about the history of auschwitz. Would use this company again for other tours. Thank you!! 👍🏻
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
We appreciate you taking the time to share your feedback about our communication and pickup service. It is rewarding to hear that the Auschwitz-Birkenau Museum Tour met your expectations and that our team at Hello Cracow kept you well-informed throughout the day.
We would be glad to assist you with another Krakow sightseeing tour whenever you return to the city. 😉
Paula from Hello Cracow
Friendly and skilled driver
Friendly and skilled driver. Well organized
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Thank you for your feedback! We are glad you were satisfied with the transport service and organization provided by Hello Cracow. We look forward to hosting you again!
Paula from Hello Cracow
Very Informative Guide, learned a lot historically
I booked through Viator as I have many times before and the local guide hellocracow was in constant contact before the trip through what's app letting us know what the agenda was for our trip and exactly what was happening, we had a fantastic local bus driver and a very informative tour guide for Aushwitz day trip. I would recommend this tour , we were very well looked after all day
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Cracow
Thank you for your recommendation and for booking your Auschwitz-Birkenau Tour with Hello Cracow via Viator. We are glad that our team kept you well-informed and that both the bus driver and the tour guide met your expectations. We look forward to hosting you again! 😊
Paula from Hello Cracow
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