Sunrun Anmeldelser 336

Honestly not sure where to start but to cut it short you should def keep moving along as from day one it has been quite the conniving ride.
1st sunrun will do anything and everything to lock you in to a contract instead of selling you a system straight up. Everything from scare tactics; i highly doubt my system was $95k AFTER rebate.
Another issue is that they lie when they sell things like batteries. You do NOT want a battery with sunrun. Contrary to what they will tell you (aka its going to save you $$) they lock them in useless standby mode. You are also expected to maintain wireless devices on your own wireless system while being denied access to them. Magic?
How about not following agreed and signed plans on where these things are installed. This system went from taking a small corner to the entire side of my house on the opposite side of agreed plans.
They also lie with paperwork, telling you it’s something just to fet things going when it is in fact the full blown contract.
And the final and most important is that once this is installed there is no more sunrun. Literally impossible for anything that would appear as service. There is none completely. Never seen anything like it to be honest.
So it closing all i can offer is the advice to take your $$ elsewhere.

The company has reached out to me and fixed my complain.

I was told my panels would be up and running months before winter and they were not so now instead I have to pay close to $1000 in electric bills. There’s damage to my ceilings from the roof being installed and nobody fixed it deposit the water build up that I came home to. I had to take work off because something happened to my heat when they put in a panel. Whenever I emailed it would take weeks to get an answer if I ever did. I was told to talk to national grid about the delay and they said they did their part in august and my panels are now officially on at the end of December and never got an answer for that. I’m hoping the panels are worth it because right now I’m beyond frustrated. I was also told I wouldn’t get a bill for six months and that was a lie.

All the five star reviews that you see must have been written by people that have stock in Sunrun people you see they have no 2,3 or four star reviews.
That is because it’s a straight scam every month. I’ve paid more for my power bill than I ever did before I met Sunrun. They lied and said I wouldn’t have a power bill for six months when in fact, I had to power bill bills for six months and have had two power bills ever since. Every month I pay them and every month I pay the Power Company they are liars. They are scammers and there’s nothing good they have to offer.

Everyone that worked with us were very helpful from Sean to Bryce-and the installers job was very clean .

Everything was good but just took to long .

Very professional installation. Friendly techs.

Their knowledge of what and how they do their lob

Sold an inadequate system by what seems to be a poorly run company. I've rarely had an electric bill for less than I'd been paying before the 12 leased panels and feel it was a big mistake to go with this company. Early on, I'd recommended it to two friends, both who were unhappy with the sales rep and went with other companies - much happier, getting more power and perks (backup battery). My efforts to get attention from customer service were unsuccessful. They don't follow up and didn't seem to care that their rep was lousy. I regret leasing from SunRun and advise you to look elsewhere if wanting solar panels in SoCal area.

I am posting this to warn other consumers: Sunrun Solar is one of the most unprofessional, negligent, and frustrating companies I have ever encountered. If you are considering solar, please read this before signing anything.

Sunrun damaged my property—not once, but multiple times.
The first major issue happened when they removed my solar panels for a roof replacement and destroyed my deck in the process. It took MONTHS of constant pushing just to get them to address the damage.

Then my panels stopped working. Instead of sending someone out to fix them, Sunrun spent MONTHS charging me “presumptive usage” fees—billing me for energy they guessed I used, even though the panels were not producing at all. Completely unacceptable.

But the final straw was when they reinstalled the system after my new roof was completed.
Instead of putting the piping back along the roofline as it originally was, they slapped ugly piping straight down the siding of my home, defacing the entire side of my house. They told me I would have to PAY to fix their mistake and demanded that I “prove” it wasn’t installed that way before.

Who has pictures of their roof lying around? Fortunately, I found a before photo a month later and sent it in. They said someone would follow up—and shocker… no one ever did.

Sunrun’s customer service is the worst I’ve ever dealt with. They ignore emails, dodge responsibility, and never call back. The ONLY time they respond is when they’re calling to collect money.

Because of this, I stopped making payments. It was the ONLY way to get their attention, and even then, they still refused to fix the issue.

Sunrun has cost me time, money, stress, and the appearance of my home. And for what? Minimal electricity savings and endless headaches.

My advice to anyone researching solar: Run far away from Sunrun.

They do not honor their promises, they do not take accountability, and they absolutely do NOT respect their customers.

My girlfriend was absolutely tricked by this company to get solar installed in her home. every verbal promise was a lie and I wish I read through their contract. SERIOUSLY TAKE A LOOK AT ALL THE OTHER ONE STAR REVIEWS

This company preys upon people who can't afford their energy costs with a short term solution that costs you more money over the span of 25 years. there is only a "deal" being had for the first 5 years, and even then, you only get "credit" towards your electricity bill, which expires, so you're also not really saving as much as they claim. meanwhile, they offer barely any support, they get your tax credit, while they boast "no money down". please, don't be fooled by these parasites and their contracts. another terrible company pretending to help the poor while taking advantage of them. i'd say i'm surprised, but alas I am not. terrible.

ignore their reply, if they cared they wouldn't lock people into predatory contracts.

This is a terrible company they charge for nothing. There are no savings. I have had a bill in collections because I refuse to pay for panels I have never had work or save me anything the whole time I lived at my property. Unfortunately they came with my house and now Brittany Myers with Sunrun is telling me they will take legal action if I don’t pay the bill but I never got any savings from my panels. They have never worked ever!! I pay my bills when I am paying for a service that works. This company needs to be put out of business and sued for false advertising and threatening legal action instead of actually doing their job!!

Sunrun had the worst billing and collection procedures I have ever experienced. 4 years ago I had my roof replace and I had sunrun come and take down my panels and then reinstall them. Seemed to go just fine I waited a couple months for the invoice to arrive so I could pay the installer. Finally, I contacted them and asked for an invoice. The guy I talked to said it had already been paid. So OK. Didn't think much more about it except it was part of an insurance claim for hail damage to the roof. Assumed the insurance took care of it as nobody said differently. Well, about a year ago here comes sunrun with a bill for $2700 - the one I thought was paid 2 years after the job was all done! Had a lot of conversations with sunrun - all I got was had to pay it. I am 82 years old and retired. I am on social security, They wanted their money right now! So, I had to get a job. I went back to substitute teaching but since I hadn't taught in a couple years, I had to reapply, got through security checks, get finger printed, and pay licensing fees. Then there was the waiting period between getting jobs and a paycheck issued once a month. All the time sunrun was bugging me with phone calls - I told them the procedure several times. I know it was probably going to be February before I received a paycheck and since I am a sub I never know how much. I started this battle with then in November of 2024. I told them I would give what I could afford. I even skipped one meal a day for a couple months which was hard since I was working. I started making payments in Oct 2024 averaging $200 a month because I was skipping a daily meal. I am working now except during the summer. What was annoying, the last day or so of the month even though I was sending payments they would call me and ask me for the payment. I got paid the last day of the month. I told them over and over an over they would get paid when and if I got paid! They would not stop even calling me when I was in class with students AND THAT WAS UNACCEPTABLE! I finally blocked their phone number. I have been making payments and have paid $1700 to date. In the summer I had to skip meals again because school was not in session,

I have no faith in the accounting system. They have the owed amount in full all the time in one heading and the individual payments listed below. This is not a statement. This is only a history. There is non calculation of owed vs paid. They even lost one payment and I had to bug them to find it. Therefore I am doing my own bookkeeping! I still believe this whole billing fiasco was at least partially their fault - 2 years is a a very long time to wait to send a bill and it his me very hard. I will still have to work another 5 months or so to get this paid given my health holds up. So I will not recommend sunrun to anyone for these reasons. It has been physically and mentally stressful. Also, after a routine inspection earlier this year, the technician found that the monitoring system was not working and had not been working for several months so I had no data. Sunrun had not even been monitoring the system WHICH IS THEIR JOB but it appears that data was being collected and I was getting production. But was told there was no recovery option for getting that data. So they didn't do their job. Of course I got no restitution for that. Think sunrun is sloppy so I have to hope nothing goes wrong and I don't die in the next few months before I finish paying off the bill that I didn't know I had 2 years after the service.

BEWARE WOMEN. I had a very traumatic experience as a women who was hired by this company. I worked for the San luis obispo office for a matter of weeks and was discriminated against based on my race and subjected to isolation and harassment with my manager at the time requiring me to spend hours with him alone in his home. What you're signing when you join keeps you from being able to ever fully speak up about abuse within the company.
UPDATE: Over one year later and still have not lawfully given me my employee file upon several requests or responded to me.

Had Jeff stop at my door and explain to me the new program. I absolutely love the fact I’m rate protected from rate increases and the consistency of my bill

Stop!!!! If you are looking for a nightmare experience you have found the right company. RUN do not walk. This is one of the most unprofessional and worst finger pointing companies I have ever dealt with. It’s almost a year and they are still not done with the job. The salesperson has over promised and the system is not doing ANYTHING close to what he stated. Now I the finger pointing starts and no one returns calls. I am giving them another 30 days to fix and solve all issues before I have all their bs equipment remove from my home.

Location: Mission Viejo, CA

Issue started: [July 2025]

Calls made: ~20

Tech visits: 3

Current status: no repair / no ETA

Ask: written diagnosis + repair date within 14 days or service credit until fixed.

Run away. We have had multiple issues and customer service is nonexistent. I have had multiple roof repairs due to animals even with their animal guards. Each time I call, I am told that it is not their problem. Also, not only have I not saved a nickel, my electric bill has increased. I have spoken to several people since installation and I wish I spoke to them before. SCAM

We decided to add solar panels to our existing solar system. Truly a good idea since the electric tier system was changing. I thought it was an innovative idea and we add batteries for storage

Well we started the process and it took nearly 10 months to get our new system operational.
There were a few facts that were not disclosed to us.

1. Our current system which we own was taken off line during our waiting period. So our electric bills went crazy.

2. The transformer in our neighborhood could not handle our new system. So we were put on a waiting list with large electric company with no idea when this transformer would be replaced. In the name of good business wouldn’t you check first before installing equipment. It literally took 9-10 months for this transformer to be changed out.

3. We were informed by our sales person who was very good at teaching us about the finance side of the solar. We would get a $2500 credit card we could use as a gift. We had to updated our electrical panel. So we could use those funds to pay for that upgrade. When we finally started our service. We called about our credit card. And according to customer service they did not know what we were talking about. We called our solar sales person with no reply.

We called and called and called to get information about our system being operational sooner with really little feed back and help.

We never heard from our solar sales person about the credit or helping us pay the outrageous bills we encountered while our solar system was off line.

We sent a final email to give feedback back and get help but nothing was done
We are still waiting.

Communication between the PM and myself was stressful. Had to send utility documents numerous times . At one point found the local office a personally took the documents to the PM. At one point after sending the same requested documents a 4th time I asked and told in writing that all was good to go only to be asked again later on for the same documents. Spoke with the supervisor about the frustration especially when I came home after a vacation to only find equipment installed on the front of my house with no conversation prior to the adding of equipment that does not add to curb appeal on my house. Expressed my disappointment to the supervisor and was assured that SUNRUN would make it right but wanted to get through the process with PG&E first. Well all is connected and I will wait and see if there is follow through on the promise. Customer Service is essential for the success of any company and text messages and emails in my opinion is not customer centric service. I asked numerous times if I could have a visit from a local supervisor to discuss the situation and it seemed to go to deaf ears. The field personnel were great , honest and straight forward. Be tough for me to recommend SUNRUN to others.