The staff at Sunnamusk Bullring are ever so welcoming, kind, and professional every single time I visit. They’ve always been so helpful, comforting, and accommodating, and the atmosphere genuine... Se mere
Virksomheden har svaret
Lokation
Skift lokationSite A, Upper Mall West, B5 4BU Birmingham, GB
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Se, hvad kunderne siger
Great service at the birmingham bull ring branch. Managed to get a discount by signing up for loyalty rewards.
Virksomheden har svaret
The first time I purchased an oud perfume from Sunnah Musk, it was purely by chance, but to my surprise, my picky husband absolutely loved it. However, since their perfumes are quite expensive,... Se mere
I would strongly advise against shopping here. I was sold three items by a member of the sales team and was explicitly told that I could return or exchange them, provided they remained unopened. When... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktoplysninger
Site A, Upper Mall West, B5 4BU, Birmingham, Storbritannien
4,0
God
122 anmeldelser
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Kindness Is Always Fashionable ✨FULL STOP✨
The staff at Sunnamusk Bullring are ever so welcoming, kind, and professional every single time I visit. They’ve always been so helpful, comforting, and accommodating, and the atmosphere genuinely feels positive and warm whenever I come in.
I just want to say thank you ever so much for reciprocating kindness because something as simple as a smile can completely change someone’s day in the most positive way. That kind of energy and customer service genuinely stays with people.
I also want to personally thank all the staff for always being accommodating and understanding with me as someone with autism, ADHD, and being neurodivergent. It truly means a lot and never goes unnoticed.
✨FULL STOP✨
8. maj 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Shahjhaan
Thank you so much for your incredibly kind and thoughtful feedback. We’re truly delighted to hear that our Bullring team consistently provide a welcoming and positive experience for you. Your words about kindness, understanding, and inclusivity mean a great deal to us, and we will make sure the team see your lovely message.
Kind Regards
The Sunnamusk Team
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Thank you for your lovely feedback. We’re glad to hear our staff were helpful and friendly!
Kind Regards
The Sunnamusk Team
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Ta
We’re very sorry to hear that you felt uncomfortable during your visit. This is certainly not the experience we want any customer to have. Your feedback is taken very seriously and will be addressed internally.
Kind Regards
The Sunnamusk Team
Love the frangranced oils
Great service at the birmingham bull ring branch. Managed to get a discount by signing up for loyalty rewards.
1. maj 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Rosa
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your experience at Birmingham Bull Ring and made the most of our loyalty rewards!
Kind Regards
The Sunnamusk Team
They gave great customer service.
They gave great customer service, and the product is EXCELLENT.
30. april 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear K
Thank you for your fantastic review. We’re thrilled to hear you enjoyed our customer service and that you found the product excellent!
Kind Regards
The Sunnamusk Team
The perfume last in less than one hour
The perfume last in less than one hour, it was expensive and useless.
25. april 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Jacob
We’re sorry to hear that the fragrance did not meet your expectations in terms of longevity. Our perfumes are designed to be long-lasting when applied correctly, but we understand that performance can vary depending on skin type and environment. We appreciate your feedback and will take it into consideration.
Kind Regards
The Sunnamusk Team
Amazing service provided by Sam
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear EJ Nuno,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear you had an amazing experience with Sam — we’ll be sure to pass this over to him as he will be thrilled to hear your kind words!
Kind Regards
The Sunnamusk Team
Order was placed and went smoothly.also…
Order was placed and went smoothly.also I have received a refund recently cause I duplicated a fragrance that went smoothly £70
31. marts 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Hello Pauline,
We're happy to hear that your order went smoothly. We appreciate your positive feedback regarding the refund process for the duplicated fragrance. Thank you for your review!
Best Wishes
The Sunnamusk Customer Care Team
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Hey Henna,
Thank you for your lovely feedback. We’re thrilled to hear our staff were able to help and that you’re really happy!
Kind Regards
The Sunnamusk Team
Helpful and informative staff
Helpful and informative staff , happy to help and give honest advise on choosing and laying different scents.
10. marts 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear David
Thank you for your fantastic review. We’re thrilled to hear our staff were helpful, informative, and able to guide you with honest advice on choosing and layering scents!
Kind Regards
The Sunnamusk Team
Honestly my fav perfume shop for 2years…
Honestly my fav perfume shop for 2years nows beautiful scents and service
13. marts 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Amina
Thank you for your amazing feedback. We’re thrilled to hear we’ve been your favourite perfume shop for the past two years — your continued support means so much to us!
Kind Regards
The Sunnamusk Team
I would strongly advise against…
I would strongly advise against shopping here. I was sold three items by a member of the sales team and was explicitly told that I could return or exchange them, provided they remained unopened. When I attempted to return one of the items, I was refused on the grounds that I had no receipt — despite the fact that no receipt was ever given to me in the first place. When I raised this issue, I spoke with the regional manager, Mahaira, who was equally unhelpful. To top it off, the aftershave I was sold doesn’t even last as long as advertised. Very disappointing experience
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Ahmed
We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. Please contact our customer care team with your order or purchase details so we can review the situation and assist you promptly.
Kind Regards
The Sunnamusk Team
really good customer service
9. februar 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear W.K
Thank you for your kind feedback. We’re delighted to hear you experienced really good customer service and truly appreciate your support!
Kind Regards
The Sunnamusk Team
I liked the fact that I got the…
I liked the fact that I got the fragrance i wanted however, was not happy that for months I have being requesting samples to take to other family members who are not able to visit with me whilst making the purchases and always told by staff in an unfriendly manner that none is available.
30. januar 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Dear Tamar
Thank you for taking the time to share your feedback. We’re pleased to hear you were able to get the fragrance you wanted, but we’re very sorry to learn about your experience regarding samples. This is certainly not the level of service we aim to provide. Your comments have been noted and will be shared with the team so we can improve moving forward.
Kind Regards
The Sunnamusk Team
The staff very attentive and smiley
The staff very attentive and smiley. Nice fragrance also... a true treat.x
7. januar 2026
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Hi Sharon,
Thank you for your review! We’re delighted that our team was attentive and that you enjoyed both the fragrance and your experience in-store.
Kind regards,
The Sunnamusk Team
Poor quality candle and lack of Customer service.
I purchased the Amber Rose candle ay the recommendation of the staff in Bullring kiosk and the said the scent will last several hours unfortunately there is nothing other products have been fine but at £25 for this candle it is abysmal. I did contact via the website and am yet to receive any sort of response. I understand it was the holiday period but it is not 12/01/26 and I contacted in Dec 2025.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Hi Waj,
We’re very sorry to hear about your experience and apologise for the delay in responding to your enquiry. The festive period led to unusually high volumes, which unfortunately impacted response times.
To resolve this matter, we kindly ask that you reach out to our Customer Care team or visit any Sunnamusk location, where our team will be happy to assist you and provide support regarding your Amber Rose candle.
Kind regards,
The Sunnamusk Team
I like the fact that they offer great…
I like the fact that they offer great discounts. Also they have both perfume spray and oil which is great.
26. december 2025
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Hi Rubab,
Thank you for your feedback! We’re glad you enjoy the variety of our products and our special discounts.
Kind regards,
The Sunnamusk Team
Was quick and easy
Was a good purchase, got greeted instantly smelt 3 perfumes before the coffee so that they wouldn’t all smell the same so I could go back and forth to my own favourite smell
15. december 2025
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Zee,
We're glad you enjoyed your experience and appreciate you sharing your perfume selection strategy! It's great to hear that you found our service helpful and had a good purchase. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Thank you so much for your lovely review! We’re really happy to hear that you enjoyed the scent and even received compliments that’s exactly what we love to hear.
We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your fragrance.
I was buying products at the Bullring…
I was buying products at the Bullring in Birmingham, and the salesperson seemed competent. However, when I returned two hours later because I'd changed my mind and wanted to exchange a more expensive perfume for a cheaper one, he was neither so kind nor competent. He replaced the product, the price difference being £20. To this day, almost a month later, I haven't received a refund. The customer service is very incompetent, and they either pretend not to see my replies or don't know how to use email. After several attempts to respond to emails saying, "Sorry, but you haven't replied to us" (I have a complete correspondence history and proof of their incompetence), they closed our conversation without resolving the obvious problem of not getting a refund. I strongly advise against this; I don't like the way high street sellers behave. I don't trust them. Go to reputable stores instead of spending a fortune with dishonest companies.
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London - Bullring & Grand Central
Hi Ala,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience.
We’ve checked our system, and unfortunately, we haven’t received any response from you regarding our last email. Without hearing back, the ticket couldn’t remain open indefinitely, which is why it was automatically closed.
We absolutely want to get this resolved for you — please contact our customer care team directly so we can reopen the case and assist you with your refund as quickly as possible.
Best wishes,
The Sunnamusk Customer Care Team
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