The only drawback was a very loud customer, which made it harder to focus while choosing fragrances. That said, this was not a reflection of the sales team. We were greeted on arrival, given the... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Love sunna musk perfumes and oil I have purchased a lot from them ans they never fail to impress me The customer service at touchwood in Solihull is absolutely amazing
Virksomheden har svaret
Have been trying to return an unopened item purchased online and get a refund. Emails ignored and despite having returned the item I’ve had no acknowledgement or refund and no response to my emails c... Se mere
Virksomheden har svaret
Just another day, with a small twist. I hate shopping at our local shopping Mall unless it is combined with a visit to #Sunnamusk based at Merry Hill @Dudley. It is always a pleasure to visit with t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktoplysninger
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, Storbritannien
- online@sunnamusk.com
- sunnamusk.com
4,5
Fremragende
8 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good service staff was so nice and…
Very good service staff was so nice and friendly
10. april 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Great customer service
Love sunna musk perfumes and oil I have purchased a lot from them ans they never fail to impress me
The customer service at touchwood in Solihull is absolutely amazing
9. april 2026
Besvarelse fra Sunnamusk London
Dear Keerthi
Thank you for your wonderful feedback. We’re delighted to hear that our perfumes and oils continue to impress you and that the customer service at our Touchwood Solihull store has been amazing!
Kind Regards
The Sunnamusk Team
The experience I had with one of the…
The experience I had with one of the workers was amazing she was so sweet and nice the oils that she had sold to me smelt so beautiful
4. april 2026
Besvarelse fra Sunnamusk London
Dear Nayab
Thank you for your lovely review. We’re thrilled to hear you had such an amazing experience and that our team member was sweet and helpful. It’s wonderful to know you loved the beautiful oils you purchased!
Kind Regards
The Sunnamusk Team
Besvarelse fra Sunnamusk London
Dear Shawn
Thank you for your fantastic feedback. We’re delighted to hear you love Abid Ambre and that you found it long-lasting, distinctive, and worth every penny!
Kind Regards
The Sunnamusk Team
Besvarelse fra Sunnamusk London
Dear NBL
Thank you for your lovely feedback. We’re delighted to hear you experienced great service!
Kind Regards
The Sunnamusk Team
The order process was smooth and…
The order process was smooth and hassle-free. I also recently received a £70 refund for a duplicate fragrance, which was handled efficiently.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London
Dear Devin
Thank you for your wonderful review. We’re thrilled to hear your order process was smooth and that your refund was handled efficiently — we truly appreciate your feedback!
Kind Regards
The Sunnamusk Team
Amazing service and many thanks to…
Amazing service and many thanks to Nefisa for helping me find a gift for my friend
2. april 2026
Besvarelse fra Sunnamusk London
Dear Sarwar
Thank you for your fantastic feedback. We’re delighted to hear you received amazing service and that Nefisa was able to help you find the perfect gift!
Kind Regards
The Sunnamusk Team
Good good quality perfume but customer…
Good good quality perfume but customer service it is horrendous. I don’t know if they are connected to any buddies that people could take their complaints to because they do not take complaint seriously they do not respond to any complaint for a feedback when something is gone wrong, unfortunately I had to experience that even though I have purchased four bottles from them.
2. april 2026
These fragrances are heavenly
These fragrances are heavenly. Just got a bottle of the golden dust elixir, wow
7. april 2026
Besvarelse fra Sunnamusk London
Dear Abdouraman
Thank you for your amazing review. We’re thrilled to hear you find our fragrances heavenly and that Golden Dust Elixir made such a great impression — wow indeed!
Kind Regards
The Sunnamusk Team
Have been trying to return an unopened…
Have been trying to return an unopened item purchased online and get a refund. Emails ignored and despite having returned the item I’ve had no acknowledgement or refund and no response to my emails chasing it. Extremely poor customer service!
17. marts 2026
Besvarelse fra Sunnamusk London
Dear Iyaad,
We can confirm that your order has now been refunded, and all emails from our team have been responded to.
Please kindly check your junk or spam folder, as our replies and your refund confirmation may have been directed there.
Kind Regards
The Sunnamusk Team
Besvarelse fra Sunnamusk London
Dear Jacqueline,
Thank you for your wonderful feedback. We’re delighted to hear you find the quality superb and the fragrances beautiful!
Kind Regards
The Sunnamusk Team
Beautiful scents and very nice staff
6. april 2026
Besvarelse fra Sunnamusk London
Dear Dania,
Thank you for your lovely feedback. We’re thrilled to hear you enjoyed our beautiful scents and found our staff very nice!
Kind Regards
The Sunnamusk Team
DON'T BUY 5 PERFUME BOX SET!!
Don't buy there 5 bottle set. They Charge £50 "KNOWING" that there bottle is half full but you pay full price. I brought it got home and all bottles empty or half empty. I brought off the manager Muhammad. Wallahi his the manager & done customers like that. I then realised after getting home to which isn't round the corner. I called & spoke to a female "black female" who was very very helpful. I won't say her name she is the only black female working there so won't be hard to find her. She said bring it back the next day. The next day I got there just before closing and spoke to Asian guy who wasn't really trying to resolve the situation was just like what do u want me to do & offering a refund x5 or more times. After I repeatedly told him I want this item my sons birthday and this is what he wants. As soon as the black female came back from break she resolved the situation straight away with her college looking at her like are you sure, Muhammad etc etc not knowing i called in explained etc. Plus the both stated they already knew there was a problem as a lot of customers have brought the same product back. I realise its about race if your Asian treated better, didnt matter i was Muslim to my skin colour didnt match the culture. I used to like this shop but always felt uncomfortable coming but enjoy the perfumes. The staff dont make you feel at ease. No deals or discounts no matter how much u spend. Bad bad experience no matter what pretty girl or guy you try to sell your item. Shout out to the black lady who to time to help me. I have it recorded & will be posting. Shame on you sunna as u charge enough money but the people isn't you priority, money is.... Try find the youngs Muslim boys outside Stratford on the stairs there cheaper and just as nice. Save your money.
7. april 2026
90% of the staffs are great guys.
The staffs, the aspect of the staffs explanations is great to me.
27. marts 2026
Besvarelse fra Sunnamusk London
Hello Grace,
We appreciate your positive feedback and are so glad to hear that you found our staff's explanations helpful and informative for you.
Best Wishes
The Sunnamusk Customer Care Team
Besvarelse fra Sunnamusk London
Hello Chinelo,
Thank you for leaving us a positive reply.
We hope you enjoyed your item and hope to see you again.
Order was placed and went smoothly.also…
Order was placed and went smoothly.also I have received a refund recently cause I duplicated a fragrance that went smoothly £70
31. marts 2026
Besvarelse fra Sunnamusk London
Hello Pauline,
We're happy to hear that your order went smoothly. We appreciate your positive feedback regarding the refund process for the duplicated fragrance. Thank you for your review!
Best Wishes
The Sunnamusk Customer Care Team
Thank you Sunnah Musk for the amazing…
Thank you Sunnah Musk for the amazing experience that was provided at my recent visit by your team.
2. april 2026
Besvarelse fra Sunnamusk London
Hello,
We're happy to hear that you had an amazing experience during your recent visit. Thank you for sharing your positive feedback with our team!
Best Wishes
The Sunnamusk Customer Care Team
Great experience delivered producs
Great experience delivered products well and in time looking forward to purchasing more.
30. marts 2026
Besvarelse fra Sunnamusk London
Hello Sam,
We're happy to hear that you had a great experience and that your products arrived well and on time. We appreciate your future patronage.
Best Wishes
The Sunnamusk Customer Care Team
Bought the evanto oil doesn’t last at…
Bought the evanto oil doesn’t last at all
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Sunnamusk London
Hello Sikander,
We appreciate your feedback and are sorry the oil did not meet your expectations. We will investigate this issue.
Best Wishes
The Sunnamusk Customer Care Team
Dette er Trustpilot
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