Bought a full dpf and egr kit from them. Dpf kit came in and was missing 3 pieces! Egr kit came in and was missing 2 pieces! Called customer support and they said someone would reach out by email late... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If I could give them negative stars I would. Sent parts that didn't fit, wanted me to modify the shoddy parts, then sent a bogus return label for ups. Sent it back on 9/25/26 and cannot get them to pr... Se mere
Virksomheden har svaret
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to th... Se mere
Virksomheden har svaret
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Kontaktoplysninger
2000 W. Baseline Road, 92376, Rialto, USA
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
2,6
Under middel
149 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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These people also run an insurance scam…
These people also run an insurance scam they have a couple more scams they run pay attention to who u deal with there are alot of bad people in this world that love to steal people's hard earned money. So stay clear of this scam. Some people do receive what they ordered but very cheaply made this is how they can continue to do scam why do u think u can never get a hold of them
15. december 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear,
Firstly, I sincerely apologize for any inconvenience caused.
Secondly, if you are willing, I can assist you in resolving your issue. Please provide me with detailed information about the problem you are experiencing.
Once again, my apologies.
Best regards.
EASY RETURNS NOT AT ALL
Ordered some spacers after receiving them and noticing they were not hubcentric and cheaply made decided to ship them back, it took two months back-and-forth emails and phone calls pictures, etc. Even though they sent me a paid shipping label after I told them the issue which they wanted me to pay shipping for in the beginning, they ended up only refunding me without the shipping cost, horrible company, customer service. Emails end up in your junk folder and several that I’ve sent either never make it or receive any back from them. I rarely do reviews, but this company was so bad I had to. I will find other places as well to spread the word, Better Business Bureau should be contacted, considering all the bad reviews that they have acquired.
17. december 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Johnny,
We regret to hear that the product cannot meet your needs.
We are sorry to say that for non-quality issues, customers will be responsible for shipping costs to send the items back, and you can refer to the return policy for details in our website. We will recommend customers to check the product description and use our Select Vehicle to fill in the vehicle info required so that they can get the correct car parts.
If the issue with your order did not get solved, feel free to let us know and we will do our best to get this settled down.
Again, sincerely apologize for all the disappointment!
SuncentAuto Support Team
Easy 90 day returns are not easy
Easy 90 day returns are not easy! Can't even get the information on how to make a return. The representative told me I would get an email with instructions. I did not. Called back, they do not answer. I would not recommend this company!
14. december 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Robert,
We are sorry that our customer support did not help you with the return in a timely manner. Kindly note that we have extended our customer service time and normally customers will get a response within 24 hours.
Customers' satisfaction is our top priority. We will document your voice for further improvement.
If you still did not get the help with the return, please contact us again via customer support email and we will get back to you within 24hours.
SuncentAuto Support Team
great product & fast shipping
5. december 2023
Besvarelse fra SuncentAuto
Dear Customer,
We are delighted to have you as our customer. We appreciate you taking the time to share your experience with us. It means a lot!
Thank you for choosing SuncentAuto, and we wish you a lovely day!
SuncentAuto Support Team
Horrible company
Horrible company.
Sent my package to the wrong address. I've tried calling 6 times with no answer. Left 6 voice-mails, sent 3 emails. Can't even get anyone yo response. Literally stole my money and ghosted me. This company is an absolute scam!
10. december 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Justin,
We are sorry that our customer support team did not help you out in a timely manner. Kindly note that we have extended our customer service time and normally customers will get a response within 24 hours. We do apologize for all the disappointment!
If you still did not get the proper help with your order, please contact us again via customer support email and we will get back to you with a solution in 24hours.
SuncentAuto Support Team
Product is super bright and fits well
4. december 2023
Besvarelse fra SuncentAuto
Dear Kevin,
Glad to hear that our item can fit well for your vehicle!
We are delighted to have you as our valued customer. Feel free to let us know if there is anything we can help you with.
Wish you a wonderful day!
SuncentAuto Support Team
Company sold me the wrong part can I…
Company sold me the wrong part can I get them to make it right I done made one phone call three emails haven't heard a word
19. november 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Jerry Mitchell,
We regret that our product cannot work for your car.
Normally customers will get a response within 24 hours(except for holidays).
Customers' satisfaction is our top priority. We will document your voice for future improvement.
If you still did not get the help with the return, please just contact us again via customer support email and we will get back to you and offer the solution within 24hours.
SuncentAuto Support Team
I ordered a driver side mirror and I…
I ordered a driver side mirror and I received a passenger side mirror. Ordered around October 25th and have been trying to get a hold of someone to get the mirror exchanged. I finally was able to speak to someone about 2 weeks ago and all they said was that they would call me back. Have been calling since then and no luck getting thru. Today is November 27th and I still don't have the correct mirror which I had ordered.
25. oktober 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Roy garcia,
We regret to hear that our product cannot meet your needs.
After checking our system, it seems like we have replied to your message, may I bother you to check the box again?
Rest assured that we will help to find a solution to get this settled down.
Again, sincerely apologize for all the disappointment!
SuncentAuto Support Team
The headlights are bright I can see to drive again at night
The headlights I purchased from you are the best I love them I have bought two sets now one for 2008 Chevy Silverado and another set for Toyota truck before if I had anything to do I done it before dark could not see well enough at dark to drive with the new torch beam LED headlights I can see great they really light the road up at night they are great headlights I would buy them again with out a second thought about it and I have referred others to buy them and they are glad they bought them they are very well made easy to install thank you Sun set auto for selling a great product
7. november 2023
DO NOT DO BUSINESS WITH THEM, THEY ARE FRAUDS
I ordered a set of Rear Strut Assemblys for my 2004 lexus rx330 RWD. I was messing with it for over 3 hours when I figured out that they sent me struts for a vehicle that is AWD, not RWD. When I called to try and get them to send me a replacement for the right parts, they sent me an email asking for information and then hung up on me! They refuse to answer my calls or email and won't send me the correct parts. They are a scam. DO NOT DO BUSINESS WITH THEM....I REPEAT DO NOT DO BUSINESS WITH THEM. They will take your hard earned money, send you the wrong parts and screw you over
22. november 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Timothy,
We are so sorry for the inconvenience that caused. After checking, it seems like we have replied to your email, would you please try to check it again?
Customers' voices are highly valued and we strive to make more improvements based on users' voice. We really appreciate your feedback!
Rest assured that we always stand behind our products and will help you solve the issue as soon as possible.
SuncentAuto Support Team
I would give them a zero but that is…
I would give them a zero but that is not an option. We did our research, my husband is thorough when it comes to that. We ordered Headlight replacements for my vehicle. We put in all the pertinent information in, got a "GREEN" check mark which meant it fit my vehicle, parts received, opened box and immediately noticed the size and said will not fit. Never took them out of the box, sent notice to Suncent and told them the parts would not fit vehicle. I got a response stating they will refund the money only after they receive them back. I have to pay for a product to be returned which clearly did not fit my vehicle even though I got a 'GREEN" check mark. However I did get an alternative solution, which was to keep the product, get a $20.00 refund and find someone who could use the product. Really? Totally unacceptable. Not a good business practice and would recommend customers do their business elsewhere.
21. november 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Janet,
We regret to hear that the product cannot meet your needs.
We are sorry to say that for non-quality issues, customers will be responsible for shipping costs to send the items back, and you can refer to the return policy for details in our website. We will recommend customers to check the product description and use our Select Vehicle to fill in the vehicle info required so that they can get the correct car parts.
Sincerely apologize for all the disappoinment that might cause you. Feel free to let us know if there is anything we can help you with.
SuncentAuto Support Team
Professional service right parts and…
Professional service right parts and fast delivery
13. november 2023
Besvarelse fra SuncentAuto
Dear customer,
We are delighted to have you as our customer. Glad to hear that our products and service can meet your needs. It means a lot to us!
Thank you for your support on SuncentAuto and we wish you a wonderful day!
SuncentAuto Support Team
Don't order from this company
I ordered headers for my truck that are guaranteed direct fit but they do not fit. I contacted customer service and they asked for a ridiculous amount of information in regards to my request for a refund and then told me I would be responsible for return shipping. I was also told they would have to inspect the item once they receive it back to see if it qualifies for a refund. So, I have to pay to return my item and am not guaranteed my refund.This is ridiculous.
3. november 2023
Besvarelse fra SuncentAuto
Dear Angela Powell,
We might need the detailed information so that we can further investigate issues and help to prevent the same things happen again. We do apologize for all the inconvenience!
Rest assured that we always stand behind our products and will help our valued customers to solve the issue. Feel free to contact our support team if there is anything we can help you with.
SuncentAuto Support Team
I ordered LED fog lights that I was…
I ordered LED fog lights that I was informed by the shop were the wrong size. They were unused installed and in the original packaging. I reached out to customer service for assistance on the correct size and return/replacement instructions. I had one response that provided the correct size, but was never provided information for completing the turn or exchange. Original inquiry was 10/30, last response was 11/8. I haven't heard anything in weeks and have reached back out multiple times. As the previous reviewer had mentioned, I wish I would have read the reviews earlier :/.
8. november 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Zwe,
We regret to hear that the item cannot fit your vehicle. Kindly note that we have extended our customer service time and normally customers will get a response within 24 hours. May I bother you to check the spam email to see if you can find our reply email?
If the issue with your order did not get solved, feel free to let us know and we will do our best to get this settled down.
Again, sincerely apologize for all the disappointment!
SuncentAuto Support Team
DO NOT DO BUSSINESS WITH THESE PEOPLE
I ordered two performance exhoust ssystems but only recieved one. Now I have to call 40-50 times to get them to answer the phone. They keep telling me that I will get a tracking number but this has gone on for over week. I wish I would've rtead the reviews before doing bussiness with them.
31. oktober 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Eddy Perez,
We deeply regret the situation that occurred at the counter.
After checking our system, kindly note that we have sent the tracking information of the replacement to you via email. And your replacement will arrive on Nov 20. May i bother you to check it again to see if you received our message?
Wish you a splendid day!
SuncentAuto Support Team
Suncent auto correcting goof ups.
I received the wrong part, then could not sign in my suncent account. That's the reason for 4 stars. But, since those goof ups, Suncent has made an effort to correct the mistake. Still waiting for their 'How to fix this solution'. Suncent has a bureaucracy to work through, but they are trying.
9. november 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Richard,
Customers' voices are highly valued and we strive to make more improvements based on users' voice. We really appreciate your feedback.
Hope our support team can help you solve the issue as soon as possible.
Feel free to let us know if there is anything we can help you with.
SuncentAuto Support Team
Ordered a set of LED bulbs for my…
Ordered a set of LED bulbs for my vehicle and didn’t fit. Contacted customer service and told me to recheck size. Thought I got the correct ones this time and still didn’t fit. Emailed customer service again and no response. Says easy returns but I haven’t got any of that yet. Sent three emails and still no response.
16. oktober 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear Jeff,
We deeply regret the situation that occurred on your order!
Normally customers will get a response within 24 hours after contacting our support email. We sincerely apologize for all the disappointment.
If the issue with your order did not get solved, please just let us know and we will help to make this right for you.
SuncentAuto Support Team
Absolutely always..
Absolutely always... always add extra tape to all your exhaust systems.... almost everyone I recieve is missing parts because it broke open because of mishandling by Fed-ex ground who sucks.... please add extra tape to all shipments 📦.....
4. oktober 2023
Besvarelse fra SuncentAuto
Dear customer,
We deeply regret the situation that occurred on your order, and we offer our sincerest apologies in advance.
Customers' satisfaction is our top priority. We will document your voice for further improvement.
If the issue with your order did not get solved, feel free to let us know and we will do our best to get this settled down.
SuncentAuto Support Team
Item does not fit
Item does not fit, needs to be returned. Return process is explained on website, but there are no options for processing. Very frustrating.
6. oktober 2023
Besvarelse fra SuncentAuto
Dear Customer,
We are sorry that our customer support did not help you with the return in a timely manner.
Customers' satisfaction is our top priority. We will document your voice for further improvement.
For a return, please contact us via our support email and we will get back to you within 24 hours for further help.
Again, sincerely apologize for all the inconvenience.
SuncentAuto Support Team
Good prices and no shipping fee and…
Good prices and no shipping fee and fast delivery definitely a go to website to shop
6. oktober 2023
Besvarelse fra SuncentAuto
Dear Customer,
We are delighted to have you as our customer. We appreciate you taking the time to consistently share your experience with us. It means a lot to us!
Thank you for choosing SuncentAuto, and we wish you a wonderful day!
SuncentAuto Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.