Bought a full dpf and egr kit from them. Dpf kit came in and was missing 3 pieces! Egr kit came in and was missing 2 pieces! Called customer support and they said someone would reach out by email late... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If I could give them negative stars I would. Sent parts that didn't fit, wanted me to modify the shoddy parts, then sent a bogus return label for ups. Sent it back on 9/25/26 and cannot get them to pr... Se mere
Virksomheden har svaret
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to th... Se mere
Virksomheden har svaret
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Kontaktoplysninger
2000 W. Baseline Road, 92376, Rialto, USA
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
2,6
Under middel
149 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I purchased headlight bulbs for my 2019…
I purchased headlight bulbs for my 2019 Kia Sorento but sadly, the headlights did not fit my car. So, after reaching out to customer service, we were able to find the correct bulbs and they were shipped out in a great timely manner and they work great. Thanks Dina and the SuncentAuto family
15. marts 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm thrilled to hear that you've finally resolved your issue, and I hope our product provides you with a great user experience. If you encounter any further issues down the road, feel free to reach out to us anytime, and we'll do our utmost to assist you.
Wishing you a fantastic day.
Great customer support.
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent the correct bulbs (which work great) within a couple of days! I have nothing but good to say about Suncentauto and their customer support especially Dina.
11. marts 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm thrilled to hear that you've finally resolved your issue, and I hope our product provides you with a great user experience. If you encounter any further issues down the road, feel free to reach out to us anytime, and we'll do our utmost to assist you.
Wishing you a fantastic day.
quick delivery
7. marts 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support. We are delighted to have been of service to you. If you encounter any issues in the future, please don't hesitate to reach out to our customer service team.
Wishing you a pleasant day.
Best regards.
led bulbs for my 1969 El Camino
I ordered led bulbs for my 1969 El Camino they fit and light up very nicely. They have fast delivery and when I had a problem the customer service was 100% no hassle.
7. marts 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support. We are delighted to have been of service to you. If you encounter any issues in the future, please don't hesitate to reach out to our customer service team.
Wishing you a pleasant day.
Best regards.
I ordered a part from them a couple…
I ordered a part from them a couple weeks ago, turned out to not be the part I needed and they pretended to care and e-mailed me like I was gonna get my refund & then just stopped responding. I’ve reached out, called, emailed and still nothing. Very disappointed and upset.
8. marts 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm sorry for any inconvenience caused. Could you please provide me with your order number? I'll look into it for you.
Normally, this kind of situation shouldn't happen. Our customer service team clears emails every day.
Please rest assured, we will assist you in resolving your issue.
Looking forward to your update.
Best regards,
Let’s start with customer service
Let’s start with customer service. I called all day. Nobody answered. I left a message. Nobody got back to me. Then let’s move over to shipping time. I ordered the product Wednesday morning it didn’t get to me until Thursday night the next week. Now let’s talk about the product itself. These are cheap items from China. It didn’t work. I got the exact part that was listed for my car. It didn’t work. Now let’s move onto returns redefined print they guarantee returns, but there are a lot of conditions for a return. Once again, I called customer service to return the item. They said they would send me a link in the email to return they never did. Stay far away from this website and this company.
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Horrible customer service
Ordered a part almost week and half ago, received email stating it’s shipped, click on tracking info and it tells me no tracking available. Called them multiple times during the day, left numerous messages, emailed them and got no response from anyone in any form of contact. Facebook messanger doesn’t answer either. Will do calling my credit card company for a dispute tomorrow
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Review on SUNCENT regarding false…
Review on SUNCENT regarding false return policy. Ordered a kit for my 6.7 Cummins diesel. It didn’t fit my truck based on what parts I’ve observed. They so far haven’t honored the return policy. I’m going to file a charge back soon with my credit card company. I would steer clear of working with them and find someone else who values customer service. To be clear they said they would honor the return and send an email as well as have manager called me.
Not one email. Not one call or message. I’ve called several times. Very difficult to get ahold of anyone. No emails from them in the SPAM box. I’ll be sure to share with my online community (forums, Facebook, Reddit, Discord, etc) to steer clear of them if it’s not further resolved.
12. februar 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Did not ask for refund want you back…
Did not ask for refund want you back your product
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Your order has been refunded for you. Do you have any other questions? I've only checked your order information, so if your product hasn't been returned yet, you can handle it on your own.
If you haven't received the refund, please let me know, and I'll investigate further for you.
Best,
Ordered some bmw headlights from this…
Ordered some bmw headlights from this company a few weeks ago. Still hasn’t arrived and when I check it says it’s been returned. I’ve emailed 4 times, called on 2 separate occasions. The online help bot doesn’t work, the Facebook messenger pages has me on read for over a week. This place is a scam. I want my money back
Edit- (since reply) checked all folders of email. There was no email found, still have no response from messenger, contacted my credit card to dispute the charges. Ordered from another company and will be here tomorrow ✌️new company- LED Light Street
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Hello,
If possible, could you please provide me with your order number? There are still some issues regarding your refund that need to be addressed, and I would be happy to assist you with them.
Best regards,
Wrong parts, No help!
Wrong parts, no help. These guys sent me some parts I ordered for my f150. The parts were wrong, the measurements and bolt patterns were off.
When I contacted them by phone and email, no one returned my calls or emails. I got stuck with $160 in parts I cant use!
Dont shop here for sure.
26. juli 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
I still have yet to receive my order
I still have yet to receive my order. It is January 27th and the last shipping update was January 16th. I can’t review something I don’t have.
8. januar 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order.
The new tracking number is expected tomorrow. If you have any further questions, feel free to contact support@suncentauto.com.
Wishing you a pleasant day.
Never received my order
Never received my order. I left messages and emails several times with no call back or return emails I want to cancel and a refund
6. januar 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order.
The new tracking number is expected tomorrow. If you have any further questions, feel free to contact support@suncentauto.com.
Wishing you a pleasant day.
Ordered an A arm replacement kit with…
Ordered an A arm replacement kit with ball joint and tie rod ends with hardware. Was sent wrong tie rod ends. Had to buy from local store. Notified suncent and no solution yet. They do not email back.
13. januar 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Dear，
Thank you for your message.
Could you please provide your order number and email address? I will look into this for you. Our system checks email responses daily, and if a customer service representative fails to handle emails on the same day, there are consequences. Please also check your spam folder for our response.
Looking forward to your reply. I'm happy to assist you.
Have a great weekend.
Best regards.
We ordered a great product with a great…
We ordered a great product with a great price. Our order shipped and arrived within days of ordering. We are pleased with our experience and wanted to share this information. A company that can be trusted. That’s rare!
10. januar 2024
Besvarelse fra SuncentAuto
Dear,
Thank you very much for your message. I'm delighted to hear that our product and service have provided you with a positive experience. If you have any further inquiries or need assistance, please feel free to reach out to us anytime. We'll be prompt in addressing your needs.
Wishing you a pleasant day.
Best regards,
Besvarelse fra SuncentAuto
Dear,
Thank you very much for your message. I'm delighted to hear that our product and service have provided you with a positive experience. If you have any further inquiries or need assistance, please feel free to reach out to us anytime. We'll be prompt in addressing your needs.
Wishing you a pleasant day.
Best regards,
Quick delivery
2. januar 2024
Besvarelse fra SuncentAuto
Thank you very much. I hope you will have good product expreince.
They stole pictures!!!!!
They stole pictures from the rough country website and used them for a product that doesn’t match the pictures and they never answer there phone or reply to emails when you try to return. Absolute scam. Avoid this terrible company at all costs
24. december 2023
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Firstly, I sincerely apologize for any inconvenience caused.
Secondly, if you are willing, I can assist you in resolving your issue. Please provide me with detailed information about the problem you are experiencing.
At the same time, it's important to clarify that we are a manufacturing company with our own product, research and development, and production departments.
If you have encountered delays in email responses, kindly check your spam folder to ensure our messages are not being filtered there.
Alternatively, you can provide me with your email address, and I will look into it and expedite the process.
I apologize once again for any inconvenience this may have caused.
Best regards.
Excellent service
2. januar 2024
Besvarelse fra SuncentAuto
Thank you for your affirmation; we will continue to strive for excellence. If you encounter any other issues, feel free to contact us at any time.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.