Bought a full dpf and egr kit from them. Dpf kit came in and was missing 3 pieces! Egr kit came in and was missing 2 pieces! Called customer support and they said someone would reach out by email late... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If I could give them negative stars I would. Sent parts that didn't fit, wanted me to modify the shoddy parts, then sent a bogus return label for ups. Sent it back on 9/25/26 and cannot get them to pr... Se mere
Virksomheden har svaret
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to th... Se mere
Virksomheden har svaret
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Kontaktoplysninger
2000 W. Baseline Road, 92376, Rialto, USA
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
2,6
Under middel
149 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great came before expected
2. juli 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback. I hope our product provides you with a great experience. If you encounter any issues, please feel free to contact our customer service center for assistance.
Have a great day.
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback. I hope our product provides you with a great experience. If you encounter any issues, please feel free to contact our customer service center for assistance.
Have a great day.
The LED light only lasted a little over…
The LED light only lasted a little over a year.(the stock bulbs I replaced were 6 years old and still working) When I asked how long I should expect them to last I was told by the rep "about a year". I drove around with one light for a month waiting for Suncent Auto to get the correct information I needed to replace the part.(I needed the part number of the low beam I had originally ordered so it would match the bulbs I had purchased) Stand behind what you sell!!!
3. juni 2024
Besvarelse fra SuncentAuto
Hello,
I apologize for any inconvenience caused.
Based on your description, it seems you have already been in touch with my colleague and the issue has been resolved. Is that correct?
If the issue hasn't been resolved, please let me know, and I will have my colleague contact you.
If your experience with our after-sales service has been unsatisfactory in any way, I sincerely apologize. We will work on improving our after-sales service.
Have a great day.
I received a damaged product.
I received a damaged product that also was missing parts. They did eventually send me a replacement but, it took multiple phone calls and no returned emails or calls. I had to always contact them. It took a couple weeks just to get a resolve. This is why I gave three stars and not 4 or 5.
28. maj 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your message. I sincerely apologize for any inconvenience caused. I was unable to find your order number in our email system, so perhaps your email did not reach our inbox.
Regardless, I'm glad to hear that your issue has been resolved.
I hope you have a great experience with our product.
Best regards.
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support of our products. We hope our products provide you with a great experience. If you encounter any issues or have any questions, please feel free to contact us at any time.
Have a great day!
Don't purchase from this company
I ordered a part for my car but was sent a part that does not fit my car. I have requested a refund but no one is responding to the emails or voice messages...I just want my money back it 200.00 for God sake! Please do not buy anything from this company it appears to be a scam
After posting this review someone called me and said it would take 3-5 business days for a return address therfore it will be even longer for my refund...this is ridiculous! No one should ever have to wait this long for a return address or label....I even offered to pay for the return but was told I had to wait on an email! Ridiculous
I did receive a call from someone on behalf of Suncent after this review! I was told I would be receiving an email with a label in 3-5 business days so I'm not lieing....my order # IS-SA-1000219973
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm very sorry for the inconvenience caused.
Could you please provide your order number so I can look into it for you?
Additionally, we currently do not have an outbound calling service for customer communications. Our phone support team is only available to answer incoming calls and resolve queries.
We ensure that all emails received are addressed and responded to daily.
If you made your purchase on our website and have been in contact with our support team, please check your spam/junk folder.
Once I have your order number, I will be able to assist you further.
Have a great day!
Best regards,
SCAM ALERT..
SCAM ALERT..
We bought a set of wheel spacers 2 weeks ago for our volvo s80.
They bolt perfectly to the hubs but the studded end does not match the rim so this item is of no use to us due to the machining error. I have sent a photo and explanations of the problem and now requesting a refund of the $98.78 paid for this useless item but they are not answering my emails or phone call regarding how to get a refund for this junk.
The phone message says they are busy now but will return your call, but no one is returning my call .
I will contact the attorney general or or any government agency responsible for consumer protection in California or any other State relevant to their operations .
If I dont receive a reply in three days from today.
Eric.
RE ORDER # SA-1000217080
I finally got a reply today June 10th 2024 to our numerous request for a refund.
I will update this post with the final outcome as to whether we get a full refund for these defective parts and the expense to us to return these useless parts.
I
23. maj 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm truly sorry for any inconvenience caused.
However, I found your email information through the order number you provided. There are three tickets in our email system under your name: 1402871, 1667693, and 1666826. My colleagues have replied to each ticket, but we haven't received any response from you. We also sent you an email today.
Perhaps you could check your email inbox, or see if our emails were directed to your spam folder.
Once again, I apologize for any inconvenience caused.
Best regards,
Hello,
I noticed that you updated your response. You mentioned that you received a reply. I checked your email information, and the ticket number you are currently communicating on is 1667693. All three tickets were replied to by the same person. It's possible that the email sent by that colleague mysteriously disappeared, such as the one replied to on June 5th in ticket number 1666826. I hope your issue can be resolved soon.
Best regards,
Oder a DPF delete pipe
Oder a DPF delete pipe , box came in the mail damaged with tape cover up the big holes. On top of that I only get one pipe lol. I guess that’s what happens when you Oder cheap stuff smh. $200 for one pipe is diabolical
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm truly sorry for any inconvenience caused.
Could you please provide me with your order number?
Also, have you contacted our customer service team? If you encounter any shipping issues, we'll arrange a replacement for you.
Looking forward to your reply.
Adapters work great
Products are great! I wanted a wider looking stance on my vehicle and the hub centric adapters gave me exactly what I was looking for. Great quality and easy to follow instructions. Highly recommend their adapters!
8. maj 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback and support of our product. We hope our product provides you with a great user experience. If you have any further questions or concerns, feel free to reach out to our customer service team at any time.
Wishing you a pleasant day.
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback. We hope our product brings you a great user experience. If you encounter any issues in the future, feel free to reach out to our customer service team.
Wishing you a pleasant day.
Best regards.
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback. We hope that our product can provide you with a good service experience. If you encounter any issues in the future, please feel free to contact our customer service center at any time.
Wishing you a wonderful day!
Best regards,
overall a good experience
overall a good experience, I ordered a DPF delete pipe on a Sunday,shipped Tuesday, arrived Thursday. decent quality for the price and well packaged aswell, customer support replied somewhat promptly after a question, overall I would recommend. can't beat some of their prices.
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support.
Perhaps we still need to optimize our delivery efficiency. Currently, our delivery process is a combination of manual and automated systems, and we are in the process of transitioning to a fully automated delivery system. This should lead to a significant improvement in delivery times.
If you encounter any issues in the future, please don't hesitate to contact our customer service center. We are dedicated to resolving any problems you may have.
Wishing you a pleasant day.
Buyer Beware scam alert.
Don’t want to even give them 1 star. Ordered a EGR Delete kit for a 6. 4 and recieved a kit for a duramaxx, when I called to get them to send the right part , they want all these pictures and then it starts all the promises we will get that right out to you my was more expensive than the part they tried calling get lie to hung on and support says they are send you the right part as a gift, 100% scam all they do is lie. Do not buy from these people. Buyer beware.
28. april 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
If I've caused any inconvenience, I sincerely apologize.
Could you please provide your order number? I'll look into our previous communication records, and if the issue hasn't been resolved, I'll assist you further.
Looking forward to your update.
Courteous service quick deliveries of a…
Courteous service quick deliveries of a quality Parts
8. april 2024
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions.
And I hope you would have a good experience with our product.
Have a great day.
Best regards,
Customer service is highly dissatisfying
Customer service is a joke. Ordered led bulbs and wanted to cancel the order. There is no option to cancel an order unless you speak with support. They are only available 9-5 m-f. Not once did anyone respond back to me during those hours. Instead they would wait 3 days then respond at 11 pm. At this point the package was too far into the process to cancel. They told me to just deny the package and wait until it’s returned from usps to request a refund. Judging by how the whole process went, I bet I wouldn’t see my $80 for another month. Then their support team messaged me a laughing emoji at 11:30 pm.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
I'm truly sorry for any inconvenience caused. When it comes to issues with orders, I understand that you likely made your purchase after careful consideration. If the order has already been shipped, unfortunately, it cannot be cancelled.
However, rest assured that once you return the package, we will proceed with the refund for you. Our brand not only has its own website but also sells on various platforms like Amazon and eBay. We wouldn't risk tarnishing our products and brand reputation over $80.
Regarding the issue of customer service responses, we strive to reply and process emails on the same day, but we cannot guarantee an immediate response when you contact us. I sincerely apologize for any delay. Due to the high volume of orders, we handle them based on the order number.
Once again, I apologize for any inconvenience caused, but please be assured regarding the return and refund process.
Wishing you a pleasant day.
Best regards,
Bought new LED bulbs for my daughters…
Bought new LED bulbs for my daughters Malibu. Received them in good time. This car is a four bulb system, so it was different then what was sent to us. Emailed them with the problem and Lucas helped me out and sent me the 2 correct high beam bulbs. Fit per fect in the car and they are very bright bulbs . Good product and service the way its supposed to be. Would do business with this company again. Thank You Lucas for all your help!!!!!
2. april 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
Amazing customer service
Amazing customer service. Will be coming back for future business as well as recommend to friends and family.
10. april 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
Quick response and resoulution
Dropped one of the clips in my engine bay and their customer support team was quick to respond and send me a new one. Thanks guys!
8. april 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
Customer Service
Had an issue with a product I bought over a year ago. Couldn't find my receipt or purchase information. Emailed them and spoke with Lucas. He not only found my information but solved my issue very quickly. Impressed with their customer service and support!
27. marts 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback. We are committed to resolving any issues you may have. While we cannot guarantee that every product is flawless, we can assure you that every purchase you make with us will be perfect. If you encounter any problems in the future, please be sure to contact us promptly.
Wishing you a pleasant day.
Best regards.
Ordered a combo combo lights for a…
Ordered a combo combo lights for a truck and the high beams where the wrong size emailed customer service they replied right away and got me what I needed within a couple of days
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra SuncentAuto
Hello,
Thank you very much for your feedback. We are committed to resolving any issues you may have. While we cannot guarantee that every product is flawless, we can assure you that every purchase you make with us will be perfect. If you encounter any problems in the future, please be sure to contact us promptly.
Wishing you a pleasant day.
Best regards.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.