Stuhomes Anmeldelser 

63
•
TrustScore 5 ud af 5

4,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and sol... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Kirby Street Residence is an amazing, well-located accommodation just a 2 minutes walk from the Station and bus stops. Not forgetting the variety of supermarkets and stores available. I had the best... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Though the price is a bit expensive, the experience is worth it. Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train stat... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Highly recommend Student Living Heights Residence! Purchasing the kitchen and bedding pack with the offer is a wise choice. A special shout-out to Onur for exceptional help with a room change—he's fan... Se mere


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

63 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(63)

13 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Wouldn't rebook

I have been disappointed in this accommodation since I moved in, in September. One week before I moved in i was notified that my room wouldn't be ready for 2 months. My temporary room was dirty, mold growing in the bathroom, gum stuck on the carpet and dust everywhere. Clearly not cleaned after the last person moved out. Construction has been going on for months now starting sometimes before 7AM with power tools. When we moved into our new room, I asked if it would be cleaned after construction and they said yes. We went into the flat and it clearly hadn't been cleaned. There was still dust everywhere from construction, mattresses weren't unwrapped. The new rooms are definitely an upgrade from the older rooms but the moving process was quite rushed. I hope it gets better once the construction is done.

16. november 2023
Stuhomes-logo

Besvarelse fra Stuhomes

Dear Jess,

We're really sorry for the issues you've faced. A member of our team will reach out to you to better understand your experience and how we can improve in future.

Many Thanks,
Stuhomes

Bedømt til 1 ud af 5 stjerner

A lot of disruption due to construction…

A lot of disruption due to construction and uncertain move in dates. Staff have shown no consideration for residents

16. november 2023
Stuhomes-logo

Besvarelse fra Stuhomes

We're really sorry for the issues you have experienced. We will have a member of our team reach out to you to better understand the issues you have faced and hopefully find a resolution.

Many Thanks,
Stuhomes

Bedømt til 5 ud af 5 stjerner

My son has requested his deposit be…

All now resolved in a professional manner.

14. november 2023
Uopfordret anmeldelse
Stuhomes-logo

Besvarelse fra Stuhomes

Hi Anthony,

We've conducted an internal investigation found that our team have responded to your son on the 13th November 2023 regarding this issue. Your son was sent information on how to retrieve their deposit from the Tenancy Deposit Scheme (TDS).

Our team will follow up with TDS however it's advised that your son also look back in his inbox to 13th November 2023 for any correspondence from us.

Many Thanks,
Stuhomes

Bedømt til 3 ud af 5 stjerner

Response to queries is not done.

Response to queries is not done.

25. september 2023
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Besvarelse fra Stuhomes

Hi Sarit,

As mentioned in the email I have sent this morning, I've forwarded your query onto our operations team to better assist you with your query regarding the size of the bathroom.

If you have any further questions about this query, please feel free to email me at marketing@stuhomes.co.uk

Many Thanks,
Stuhomes

Bedømt til 4 ud af 5 stjerner

Positive experience

The location is amazing, booking experience was smooth. They did somewhat undersell the location though, since some details were missing or outdated, and lots of pics were missing.

19. september 2023
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Besvarelse fra Stuhomes

Thank you for your positive review as well as your constructive feedback! We will take this on board and use it to improve our customer experience in future.

Many Thanks,
Stuhomes

Bedømt til 5 ud af 5 stjerner

Very smooth process

19. september 2023
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Besvarelse fra Stuhomes

Hi Shagun, Thank you for your 5* review! We're glad you had a smooth booking process.

Bedømt til 1 ud af 5 stjerner

The email replies always take so long…

The email replies always take so long and they never reply until I send the email twice.

Also , I paid the instalments and deposit, but there was no room for me at all which I still do not have my room number when I arrived

20. september 2023
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Besvarelse fra Stuhomes

Dear Kiu Wai,

We're really sorry you've had a less than perfect experience with us at Stuhomes. I'll have our team look into your booking as a priority and will look to get this resolved as soon as possible.

We apologise again.

Bedømt til 1 ud af 5 stjerner

Bad bad bad

Bad bad bad room

18. september 2023
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Besvarelse fra Stuhomes

Dear Jie,

We're really sorry you've had a less than perfect experience with stuhomes. We'd love to get any issues you may have resolved as soon as possible.

Please contact reception at Kirby Street or email us at marketing@stuhomes.co.uk and we'll work to resolve any issues you may have with your room.

Best Wishes,
Stuhomes

Bedømt til 5 ud af 5 stjerner

Very nice

Very nice. Secure and clean room. Friendly staff.

20. august 2023
Uopfordret anmeldelse
Stuhomes-logo

Besvarelse fra Stuhomes

Hi Vicky, thank you for your 5 star review. We're glad you enjoyed your stay with us

Bedømt til 5 ud af 5 stjerner

Excellent customer service

Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and solves all my problem. Very patient and give clear explanation.

Tips: try using bank tranfer instead of that third party for payments, would avoid plenty of issues.

27. juli 2023
Uopfordret anmeldelse
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Besvarelse fra Stuhomes

Thanks for the five star review Steve and yes we are super busy at this time of year as we get so many enquiries, but we try our best to respond as quickly as we can:)

Bedømt til 5 ud af 5 stjerner

The accommodation is located in London

The accommodation is located in the centre of London and looked after well. Staff is amazing, very friendly, courteous, and always helpful in any situation, there is nothing missing. Staying here for almost a year was a great experience. I can recommend staying here.

19. juni 2023
Uopfordret anmeldelse
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Besvarelse fra Stuhomes

Sebastian, thank you so, so much for the lovely feedback.

Bedømt til 5 ud af 5 stjerner

Excellent experience

Though the price is a bit expensive, the experience is worth it.
Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train station, multiple bus stations, very convenient traffic.
Reception stuffs are nice as well, very responsible.

13. juni 2023
Uopfordret anmeldelse
Stuhomes-logo

Besvarelse fra Stuhomes

Thanks for taking the time to give us your feedback.

Bedømt til 5 ud af 5 stjerner

I have moved to Stuhomes

I have moved to Stuhomes - Kirby Street in September 2022. This residence offers you everything you need to live and study in comfort. The staffs are very polite and very helpful. Well located and well maintained.
I have already renew my contract for another year.
Best regards,
Rayan EL Sidani
Room#211

25. september 2022
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Besvarelse fra Stuhomes

Hi Rayan, thanks for the positive feedback. We really appreciate you taking the time to write the review.

Bedømt til 5 ud af 5 stjerner

Comfort

Well as a person who is living alone, it was good to have a double size bed. The table is big enough to place lots of things. The place is quiet enough at most of time because it is not next to some crowded zones. But it is still close to an underground station.

14. september 2022
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Besvarelse fra Stuhomes

Jiahua, it is great to hear you have enjoyed living at our Kirby Street property and your point about it being quiet but still very central is what makes this location such a gem.

Bedømt til 5 ud af 5 stjerner

Wonderful experience

Wonderful experience! enjoy living here! Nice staff, amazing location, super convenient!

2. juni 2023
Uopfordret anmeldelse
Stuhomes-logo

Besvarelse fra Stuhomes

Thanks so much for the kind words.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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