Ebay Anmeldelser 

I have been a seller on ebay for 15 years and have now reached a point where it's time to QUIT. I have never dealt with such a useless company before when sorting out issues. You can't even get hold of anyone to talk to. If you're a seller then they shaft you at every corner. I look forward to selling on another platform. I hope ebay dies a death.

Awful policy and customer service. They are always in the favour of the buyer even when the buyer is obviously scamming. I sold brand new Nike shoes to someone who asked me 3 times before ordering if they are new and unworn. At the time I didn't think anything about it untill after receiving them he said they are worn and put photos of some worn shoes. I gave this as proof and also my photos of the shoes I actually sent but they can't do anything the buyer wants to return and choose not as described... Also the buyer has negative reviews from other sellers saying he is a lier. Then they were explaining I better make agreement with the buyer so he can leave positive review pay for return label and resell them. Resell what some dirty worn shoes which I didn't send? The buyer sent abusive messages swearing it doesn't matter he is right. They decide in his favour, they put a fee to me for a label and guess what sent shoes to old address. On my account I have my address but apparently there is a return address I'm supposed to know about and update which guess what doesn't exist in their app. However if you ever try to open their website in the browser it sends you straight to the app. Noone asked me to confirm address or anything. It's the worst company ever. Would not use them ever again. I sold so much stuff there all new and never had a bad review. 100% positive until a scammer and they take his side. I asked them for half refund as it is their mistake I won't even receive the shoes but of course no answer. So much money I paid to this ridiculous company but I would never use them again. Such ashame I can't close my account because apparently I have to pay my final fees first. Well guess what eBay I am not paying it and all payments to you are blocked in PayPal and from my bank account. This is to cover half of the money I lost on this case .. Amazon is definitely years above you and will take over!

Bidder won an item i was selling, decided he didn't want it after winning it. so i said ok i'll have to do unpaid item claim. buyer then left me negative feedback and ebay won't remove it

What a heap of poo. Someone made a false claim against me, so I contacted ebay who said I had to either take the item back and refund or just refund them. I took the item back and issued the refund as instructed. Then released the buyer had stolen some parts. I complained to eBay who said too late you issued the refund, even though they had withheld the funds from me anyway. When I complained again they told me ebay had no way of knowing who's telling the truth so they side with the buyer.

I have stopped selling due to ebays new payment system its a con to the seller wait days for payments unsafe and not selling friendly ebay are just greedy and don't care about anyone buyer or seller long as they get there fees ideal for scammers and rip off buyers to get there money back and keep the goods unless ebay change back to PayPal for sellers i can see this company going down hill fast! With the wheels coming off

This is for those who only sell a few things on eBay the Business users are fully aware of the pitfalls.

What is eBay, well originally it was a place for people to sell their odd items, which is still true today, but now with people who use eBay as a business.

So eBay is more setup for Business users who would have to work like a shop and understand the then Where now you should be expected as a business to include in your sales, loss of parcels, returns, scammers etc etc and note a percentage loss overall, but this includes those that are not a business and only selling a few things. There is a difference here.

Where to start. eBay is a good place to sell or buy items.

BUT if something goes wrong, then it can be a total nightmare to sort it out.

That's the issue, the majority of the time, you are lucky and everything goes to plan.

But what happens when it does not and that is the most important thing to a buyer or seller.

How does eBay perform and the answer is not very well.
Overall buyers are protected more then sellers, included the con artists and scammers.

Good point: eBay does have a call back service, and a human will call you. Once you work out where that is. But does not mean they can help you.

I would class them as intermediates who's job it is to make everyone happy, which normally means the buyer and not the seller. Even if the buyer has lied they will still take the buyers side and try and get the seller to accommodate the buyer, refunds, discounts etc.

Bad points, eBay's automated systems, Non-Human interactions - these seem to be the first point when dealing with an issue and are set to be in the buyers favour and operate with no human interaction, so fraud is easily achieved.

e.g. Open return - this gives the buyer the right to return a item under certain circumstance e.g. Item not as described. Its an automated system, where it generates a return postage label (Up to 2kg).

So in this case you will get your item back and if lucky in the same condition as it was sent. So you would have lost only your original postage payment and your time.

If the item is heavier then 2kg you will be given a few days to arrange for the item to be sent back to you, after that the buyer will be allowed to keep the item and will also get a full refund. This is all done automatically no human involvement.

Note: The seller would not even know it was taking place unless they regularly check their orders. Which those who sell only a few items may not do.

Only thing a seller can do is to report the buyer under Abusive Buyer Policy
using in this example Falsely claiming an item was not as described.

But even using that eBay will still fully refund the buyer and tell them to keep the item even when you prove the buyer to be wrong.

Please avoid, they will cost you money as a seller, there is no protection, they automatically side with the buyer. Then there is the scams. Just avoid, plenty of new platform's gaining ground on ebay for a very good reason.

Oh then lets no mention the customer service....or lack of.

Wanna make a complaint? Send it via snail mail and we wont even acknowledge its been recieved. Personally i reckon its a shredder.

Terrible company, they don't give a damn about buyer's or seller's only their profit. Told me to return faulty item for refund then two hours later told me I couldn't claim a refund. Hapless and dishonourable. I'm leaving eBay and going to Amazon.

Customer support do not solve issues for months, then say case has been closed for too long and hung up in my face.

It seems different representatives have different solutions/levels of training. It's incredibly frustrating to describe the same issue to different people and each having different outcomes for you. It's even more frustrating to get told you were going to get refunded within 10 days, then 6 weeks later get hung up upon with no solution after wasting 2 more hours to explain the issue.

Will never sell anything again on Ebay, what a horrible way to treat customers

Everybody over the past 12 months has had a horrible time. Losing job's, having no money to live..Its been awful.
We decided to open an Ebay account to start selling unwanted items around the home.
Now, we were aware that new accounts hold money back for the customers protection. We understand that, but after 2 months of selling & not one bad feedback, these people are still holding back money from EVERY SALE.
They tell you something different every time you call.
this is what we've been told thus far.........
Once item is posted, upload tracking info, which we do, every time.
Then they say, well ok, once delivery is confirmed from the courier we'll release your money. NO, you can see on my account that's its been delivered. Oh ok, well we need the customer to leave feedback before we can release funds. Ok, So we politely message customers & just ask when they receive items, can you please leave feedback because Ebay wont release our money until then. Most of the customers do this without a problem, but the less active customers, who aren't on Ebay all the time & just make a one off purchase, they're not reading our messages. So then what do you do, Ebay's response Is, well, if no response from the customer is received then we'll release money after 7 days from delivery. Well, its been 7 days.
Ebay's response, well, Once you've sold over £160.00 of goods without bad feedback, we'll let your money clear instantly. we've sold nearly £600 worth of items over a 2 month period, totally to 32 individual items.
Ebays response, well you just need to wait 90 days. all new customers have restrictions on their account for the first 90 days.
90 DAYS.......have you ever heard anything so ridiculous in all your life.
My wife Is currently Ill, she should have had an operation back in march last year, I cant work because of the pandemic so we're on universal credit. We currently have around £180.00 on hold with ebay. We do everything they ask & still nothing.
The problem is as well, your postage costs are included in the sale, like we experienced the other day, we had a few things to post, total cost £45.00. Which we had to pay from our own money that we simply cant afford. We have items that people have paid for but we simply cant afford to post them out because Ebay keeps holding money from every sale.

My wife called this morning to request some money to be released as items were posted well over a week ago but some customers don't leave feedback straight away. My wife explained to these people that we're experiencing hardship, we have no money...the call got so distressing my wife broke down in tears. You get NO sympathy from these people whatsoever.
We have now had to request a food parcel from our local charity which Is an absolute disgrace.

We BOTH have to say, that either of us have NEVER dealt with a company with such poor customer service.....EVER. The people you talk to don't even reply half the time, the line just goes quiet. My wife had to ask If somebody was still there & did they fall asleep. One person from Ebay just replied with 'oh well, nothing we can do you'll just have to wait'
Oh well. We've just told you we're in a dire situation & we need our money releasing & your response is 'oh well'
Disgusting company, Should not be allowed to trade or deal with the public. Trust pilot should introduce a recorded review platform so you can actually record your conversations & post them up here, so you can properly show a company for what it is.

We will now be closing our account & pulling all remaining items off.

I honestly do not know how a company can still operate with all these bad reviews, what's the point of leaving reviews if nothing is done about it.
This company has no morals, they will not help you. The staff do not care at all, they are rude, unsympathetic & a total disgrace.
BAD BAD BAD is all I can say.
There should be an option for no stars, i didn't even want to put one star. That one star means nothing, If anything, Its there because i like the colours on their logo & that's where it ends.

They should be forced to close down!!!

Account permanently suspended for no reason. Bought something & payment was pending, less than 24 hours later, I’m no longer allowed to buy or sell anything, anymore.

After approx 10 years on eBay I cancelled my account . Firstly because I purchased a puppy pen that isn’t safe . My pups tail got trapped between the tray and the side and now had to sell the pup for £2000 cheaper than the other pup .
Secondly I purchased a glass kettle that changes colour . Which stopped working after only 2 weeks . eBay were unhelpful to me as the customer when the seller completely ignored my return and messages

Dodgy platform, dodgy staff. Terrible layout and a scammers paradise. Only shop there if you want to lose your money and get an inferior copied product. Only sell there if your willing to donate your goods, pay unscrupulous feebay whilst losing your money and product. Disgusting company, it’s institutionally racist you’ll realise that if you buy or sell internationally. Can’t wait till it goes out of business and I suspect it will soon . Please Amazon for humanities sake please keep destroying this vile excuse of a company

5th April 2021.
My Ebay account is suspended via email notification?

Absolutely No specific reason given.... nothing, apart from the words...... “buyer abuse”....

Ha!...folks I am a pacifist. Spiders etc are comfortable living in my house!

I have absolutely NO idea what I might have done wrong.

So I contacted live chat on eBay customer care. Very polite at the start...Then the agent confirmed my account suspension and declined to offer ANY actual reason why my account ( after 18 years and with a 100% rating) had been suspended, other than a new statement
“Unusual activity on my account”

Me: Ok, please tell me more... what sort of unusual a activity? If I no what it is I might be able to stop it or we can sort it together?

Agent: “I am sorry but based on the risk involved in your eBay account, we have determined that it is in our mutual best interest to part ways”

Me: 🤔 What risk is that... please tell me more?

Agent: “Due to the risk presented to the eBay community by your account, we have determined it is in eBay's best interest to deny your appeal. This means that we will not be reinstating your account”

????

Me: Can I speak with a human being please?

Agent: .....Leaves the chat room.
............................

To Conclude...

I’m a 71 year old Retiree who has had COVID 19 (Tested positive in January) and gone through nearly 2 months of total hell and misery as a result....not forgetting months of Isolation!!

And now .....suddenly...I’ve now been tried by eBay’s kangaroo court, without being given the chance to know why... and or defend myself.... and terminated!

18 years service and with a Dashboard that states 100% rating..(I took a screen capture today) but do I not qualify for any explanation?...

I always thought that in this country that I love, you are still innocent until proven guilty?

I am feel hurt and genuinely upset.....but I refuse to be nasty and abusive as many are on here ... I simply appeal to any one at eBay uk that may read this, and can understand the utter injustice of my experience, to reply and tell me WHY I deserve to be treated this way.

☹️

5 out of 5!!!! ordered a new brand PS5 for my son's birhtday and it came pretty fast with all the documents and equipment! Thanks to seller Jonathan Roddewell

There systems are terrible and how they run and handle things. Shame as there are Some good items and sellers on there (apart from the Chinese ones), I hope another company will be better and take over it one day.

eBay let scammers get away with so much , if eBay could be bothered to check the listing and see 1 person advertising 100 different cars all with 1 picture and telling you to email them don’t bid lol eBay is usless

Been a 100% feedback member for close to 20 years - buy a lot . Now deleted my account due to them deleting all my purchase history - caused me havoc - an example of a company changing for the sakebb CNN of it and losing hardcore customers - alibaba here I come:0(

Closed my account, when I contacted customer services ebay they won't give a reason! I will make sure all my family stop using ebay too thanks for the wakeup call ebay...

Ebay is a nightmare they forced me to close my account
As they are dumping PayPal to direct banking
There not given there sellers a choice
And want permission to access your bank account if there a problem.
With the on going changing rules and
Hours spent on the phone sorting out problems it's just not worth it
Stay away from ebay there crap