Ebay Anmeldelser 

An item I bought did not arrive so I opened a case to request a refund and eBay closed the case due to inactivity. So I didn't get my refund and now I cannot find a way to contact eBay about this

To put this into context I have used Ebay for about 20 years, and mostly it has been very good. However, you only find out how good a company's customer service is when things have gone wrong and my recent experiences show ebay for what it is - a hiding place for thieves, liars and con merchants, all sheltered and encouraged by ebay.
I bought an Amazon Echo for £40, having checked it definitely wasn't an Echo Dot which goes for half the price. The header said Echo, the images were of an Echo and the idiot seller even listed all of the specs which I checked against Amazon's description of an Echo. It all looked legit, even though the seller had zero feedback, and I checked everything I could. Of course it arrived late, and when it did I didn't even need to open the package to know it was an Echo Dot, and not the Echo as advertised.
I contacted the seller immediately, who ignored me for about 24 hours, asking for a returns postage label which provided for the fraudulent item to be collected from home - (a) I cannot get to a Post Office during working hours, and (b) why the heck should I have to when this was all down to a cheating, lying seller. He of course eventually sent a postage label but was not prepared to pay the extra 40p for home collection. After some to and fro I gave up and contacted the ebay concierge team which regularly mails me to say how they are always there for me! Despite me advising them that the seller is still selling the fraudulently described items ebay has done nothing to deter him (waoffi49 is the one to avoid but probably has other accounts too). Despite me doing everything I can to persuade the cheating seller to do the decent thing ebay refuses to intervene, not even to encourage him. As far as they are concerned he has provided a means of returning and it's just tough that I cannot get to a Post Office. If anyone wonders who ebay represents then consider who pays them - the sellers. Does ebay show any interest in removing fraudulent items? Not any indication that they do given the rubbish I have had delivered over the years. But here they have someone who has just opened a new account and they choose to ignore (code for condone) his false advertising. The best they are able to offer is to give me more time to return the junk - and of course all that really means more time for their pet conman to hold on to my money.
In life you get what you pay for and ebay is cheap - after 20 years I am closing my account and will use Amazon instead, whose customer service is light years away from ebay's.

One of the best platforms to sell your unwanted stuff. Their website is a mixed up mess which needs to be sorted out which is why they are only 4 stars. The community on there is great and you meet really nice people too. I recommend this platform. Wish they had a Windows 10 App.

Ebay you should be ashamed.
yet again, allows a buyer to leave untrue defamatory feed back, they wont remove. its about time ebay employed people who understands the words used. still should have been removed from seller protection. but they advertise this protection, but never bide by it. Its a case of money ,money, money. thats all ebay care about.

I have bought a lot of things on Ebay in the past. But just now I tried to buy a long handled stiff brush for £9.99p and got charged £64.

Terrible experience after being scammed. Very little support for buyers when things go wrong, My refund request was sent to PayPal without Ebay informing me and I only found this out when I complained to Ebay about refund delay, I'm still waiting for a refund from PayPal.

Very poor service they charged me £8 for an item that I never received. I have bought from them before But Never again. I have been cheated out of my money only a fool would put their trust in a company like them.

I am absolutely appalled at the fact that I have tried timelessly to contact a seller and eBay for their help in returning an item. I've tried emailing eBay, I've tried emailing the seller, I even tried calling eBay customer support and it's literally just a message telling me to go back to the same pages I've already been to to return this item. DISGUSTING! IVE SPENT DAYS RUNNING ROUND IN CIRCLES DUE TO EBAYS POORLY CONSTRUCTED RETURNS PROCESS! I have also spent over £11 returning this item which cost me £43.99 in the first place, I am very distraught and unhappy. Ebay, if you care about your reputation at all, get your act together and contact me back ASAP

BEWARE. Despite having rules for both buyers and sellers EBay just play the market for their own gain. I have purchased an inverter for my motorhome from LEICESTER GB. 5 months after it doesn't work. Asked seller to exchange or refund, he tells me I have to send it back to CHINA. at my expense. Ebay refuse to do anything despite having a rule that sellers MUST declare their country of origin. PayPal have a money back guarantee but only if I pay £87.40p shipping cost. Seller states that the item must be in original packaging etc leaving the door open to claiming it was damaged etc despite asking me to take it apart. Nice scam going on here. After my complaint EBay told me they would investigate my claim on ctgoody108 the seller. The investigation would be internal and I wouldn't be informed of the outcome. So a cover up is on the cards. The seller has since changed his name to GB INVERTERS. based in China. The joke is on me to the tune of £149.00

eBay experience has been a great disappointment. People seem to bid for your items with no intention to complete the deal it’s a far cry from proper auctions. A real waste of time and money because you’ve paid Ebays fees and got nothing in return. Is it time EBay changed its approach or shut up shop!

Okay website, but some people scam a lot there. It's disgusting to see scalpers selling PS5s for around triple or double the retailer price.

Help what happened to Ebay I have 150 items all great price way less then the original price and I had no salle since mid January. I used to sell 3/4 of my items a day. Ebay changed something but I do not understand what happened

I’ve used eBay for years but recently they are appalling. Terrible customer service and the billing is horrendous.
I’ve refunded a buyer and then eBay had charged me too and refunded them again. They have been in touch with me throughout, saying I’m owed the moment and then... today, after 3 months of correspondence their final reply is that it’s been more than 30 days since the sale... unbelievable as I was sent an email 12 March saying I’d be paid in 10 days.
Have tried to raise a formal complaint for the last 12 calls and never heard anything back.
Avoid!

As a genuine, registered charity, we needed an eBay account in which to purchase goods, so we set up an eBay account. At the same time we set up a Paypal account but Paypal require a lot more info, like bank account, proof of bank account, charity registration, official letter of authorised charity individual who will conduct the charity's business on their behalf etc. A lot more stringent. Anyway, Paypal account approved and set up. We made our first purchase, payment through Paypal, all went through fine. Within an hour of making our first purchase, an email came through from eBay stating that our account had been permanently suspended, no reason given just policy info! I have tried several ways in which to contact them to ascertain why our account was suspended, (ebay is very difficult to contact these days). I got through via online web chat and customer call back. Each time, we were told things that we already knew through eBay's initial email to us, no explanation as to why was given just policy blah-blah-blah. No one from eBay wants to listen and I just think that this is disgusting behaviour towards a genuine charity that works extremely hard, (all committee members are volunteers), and supports residents in an area of extreme poverty and deprivation. eBay has treated us as if we were criminals and certainly left us feeling as if we were! We fully understand and appreciate their community safety policies and standards but not being given a chance to find out why or what happened is so unfair! If they had given us the opportunity to discuss the matter, we may have been able to resolve the issues but as I said earlier, they just don't want to listen!

Scambay more like. DO NOT trust it people.

I contacted, eBay customer service regarding a JML product that did not do as said on the description and my mum has been using it for a few weeks and have noticed no change what so ever.

I contacted eBay because the seller was rude. Rajat was extremely rude. And very unhelpful. It is patronising the way he came across. He just didn’t want to help.

Because my mum is at risk and with coronavirus we said we couldn’t go to post office because of she’s at high risk and it’s important for the people around to follow as well the guild lines but he didn’t care. As I was messaging he cut of.

They should also put returns labels and bags in there to save time and especially with those who are technical experts!

The person is Darren from Hannsaverscouk

Extremely, disappointed. Will be closing my account. He was rude and said I’ve only been new to eBay and don’t know the policies!

I've had a terrible experience dealing with a Seller on Ebay who would not help when my order/parcel was stolen from my doorstep.
Annoyingly, it was the delivery company's fault for leaving my valuable parcel outside without authorisation, however the seller refused to investigate, prompting me to raise a dispute with Ebay.
Ebay (& Paypal) were useless. Even after I had provided confirmation that the delivery company had admitted fault, they refused to help since the seller was insisting that the delivery was made (based on a false signature forged by the courier). Thankfully I contacted the delivery company myself and, after 3 months of going back and forth, eventually got compensation but I have lost faith in Ebay. I will only use them to buy cheap things that i can afford to lose.
Also, I used to sell on Ebay but not anymore! That platform has become a joke, too many fees!

Thing is with eBay.. its all about their revenue
you will be billed every month although you haven't sold a thing..its tricky to keep on top of because of the way they bill you. they go in favour of the customer so be very careful when conducting multiple items because if any get refunded you will not get the fees refunded on every occasion as they will happily overlook that
my experience was with the only dispute I actually put through because the always customer wins no matter on the reason, so I never generally allow to to go that far and often happy to do without their involvement if a customer is not happy but in this case they charged me £14 for doing so despite the fact I had already been told they had ruled in my favour and told me to take no further action as they were fighting my case (a little surprised I must say) only to bill me for the refund and a further £14 for their trouble. (guessing they have taken up a solicitor like fee as well now).. fees they did not warn or make me aware of..

Just a quick note to say a big 'Thank You' to the Concierge Service at Ebay!

You guys are second to none in knowledge, to the length you will go to solve problems and to the way you have always supported me in my sometimes difficult dealings with 'Icky Sellers'!