Ebay Anmeldelser 

After selling for over 10 years on eBay enough is enough
I have had ups and downs but their managed payments is the last straw.
With current combined fees with PayPal of 12.9% + 30p eBays fees pitched at 12.8% +30p hardly evokes any incentive but will handsomely increase ebays revenue which I believe already in its billions.
My understanding is that we would be better off but certainly don’t see any benefits especially if items are collected as fees will be higher and it appears that if you don’t move to managed payments your account could be restricted
Given just over a months notice, I feel forced into eBay’s payments terms without any choice and without an option to stay as I am using PayPal.
eBay should have give users that option and the fact that they haven’t to me says a lot about this company.
To move to managed payments as a private seller you will need to provide bank details and verify yourself by uploading you passport or driving licence.
With the security concerns and functionality issues I have had with eBay, they are the last people I would want to trust with sensitive information.

Very poor won't be using again used a lot In past but service deteriated .. and parcel never delivered refused refund appsolute joke

Very good costumer and delivery on time thanks

Useless company! No help whatsoever for customers. All for supporting sellers that keep this crap hole from going bust.

On Good Friday 2nd April I ordered some fish food then realised immediately that the delivery time of 2 weeks was no good - 16th April - as I was out of food. So I cancelled within 3 minutes at 3.54pm.
Easter Monday 5th at 8.25am eBay send an email saying cannot cancel as the order has been posted. So I contact the seller who ignores my first email. I send another and he replies saying he posted it on the 9th April. So not the 5th then? Wonder why?
Clue: Easter Monday is a bank holiday and Royal Mail is not open. He ignores my cancellation request. The postage time of 2-3 days is changed to 3-5 days!
I open a dispute and eBay agree I can send it back when it arrives. It comes on the 14th April so I get an eBay return label. They charge me £3.25 for the privilege.
I do not feel I should pay anything as the seller is a liar so I get eBay to call me back. After explaining the situation the call handler agrees to forward to a supervisor to authorise the postage refund within 24-48 hours. 9 days later and nothing so get another call back.
Obviously very disinterested and clearly did not want to be at work. Claims that by using 'Ordered by Mistake' caused this issue. Explained there is no section that covers lying sellers. So now I have to wait another 72 hours for the original call handler to deal with the case.
Appalling customer service. Time eBay was regulated like China where Alibaba has just been fined $2.4 billion. I'll stick to Amazon wherever I can now.

i have just sold some bits on ebay to make ends meet but their greed had meant i just wasted my time and all i have done is lined their pockets.. i clicked the max £1 seller fee offer to keep costs low.. i sold 3 items for £1 each and ebay took 93p each .. i got 7p. disgusted to say the least.. i will never sell on there again.. and looking at the reduction in items for sale when i look it seems more and more sellers feel the same.

resolved my issues very fast love the delivery's and the service provided.

The website is corrupt, the sellers are corrupt, the feedback rating system is now corrupt. As other users remark, there are constant policy changes which are impossible to keep up with. Anything now left on feedback can potentially be a policy 'infringement' of some description, all it takes is one disgruntled seller or buyer to request a revision from the right ebay rep and eBay will skip to remove that Feedback - invalidating the whole point of warning other potential bidders. There is no fair system in place, it is pants. Additionally the obvious shilI bidding is totally ignored, eBay know perfectly well it happens, they simply would not make money if it didn't and turn a blind eye. I say use ebay for your bulk purchases at buy-it-now, use the wholesalers for cheap goods at discount but avoid the auctions, junk and tat sellers. Absolutely no point in them beyond wasting your time and money. The Vinyl record market on eBay for example is a joke, with hugely inflated price gouging and dealers offloading their damaged seconds onto clueless masses. A horrible retail website where both buyer and seller lose out regularly on a daily basis, the only winners are eBay. All these retail websites have stuck two fingers up at the consumer markets which helped establish them. They have become too powerful, they all need taking down a few pegs. Vote with your wallet and reduce your usage. Go back to the high-street when you can and use manufacturers websites direct. I certainly have.

You can't contact this company when things go wrong....no phone number...no email address...no live chat ..they basically take your money and run....I know it may cost a tiny bit more...but not always ...but your much safer with Amazon...they have a contact point and great customer services..... AVOID EBAY AND SISTER COMPANY PAYPAL( which is based in the Philippines...all you bank information stored in a Asian omg ...) ..I've been.waiting a month now for a refund....

Very good price compare to other competitor.

This is a review as a seller. Ebay is just awful for sellers. Anything the buyers say, you have to give them a refund.I have been restricted so many times for selling my samples, while others are left free to sell all the perfume samples in the world! Customer service suck, they are rude and incompetent. This must be the worst platform ever

I bought an item an immediately paid but never arrived and shows as delivered. I opened a case but without even speaking to me they closed it. I raised the matter with Ebay but it got worse. The idiot girl over the phone arguing with my name matching the account while I have been on ebay with the same name for 12 years. A worse still to come, she dropped the line on me and never called back.

Have sold on eBay for a while now. I pay a few thousand a year in fees so you expect a certain level of service as a seller from eBay. This week alone I have had four issues with eBay as a seller.
1) The amount of buyers that don't pay when you accept an offer is ridiculous. I've tried to open two in the last day alone, but kept getting error messages. Contacted chat who advised me to cancel order (yet I've paid fees on this already). Unresolved.
2) Was sexually harrassed by a buyer - eBay chat no help. I had to go and jump through hoops to resolve this - in this day and age this should be unacceptable. Unresolved.
3) Negative feedback - someone left negative feedback for an item I didn't sell her. When I messaged her she admitted she'd left wrong feedback. I've messaged eBay twice to try and resolve this and got nowhere. Unresolved.
4) They downgraded my ability to promote items. Some buyers jump the gun a little. Ebay puts an expected delivery date but didn't seem to factor in the pandemic and the Royal Mail are outwith delivery timescales (detailed on RM's website). You post and then buyers say that they haven't received by opening a case. You message back and say that there are delays at the moment and advise that Royal Mail say that if it has not arrived within 14 days then it is considered lost and I can step in. I always ask buyers to come back to me if they hadn't had the item by that date so I can resolve. Instead two buyers then escalated to eBay,who didn't look at messages and see that the buyer had ignored me and closed the case in their favour. Obviously after four days I'm not going to put through a full refund, things get a little delayed just now. Now I am 0.2% outwith the parameter because of these two cases and no one will help. Unresolved.

I use other platforms which are a bit more modern. They allow feedback to be given by both seller and buyer (positive and negative). If you get rude customers or customers that don't pay you can give them feedback, but with ebay not even being able to leave someone negative feedback for non-payment is a bit wrong. I'm afraid, after years of dealing with eBay our partnership has drawn it's final breath.

I have had good and bad experiences with eBay over the years, but their recent change of payment terms was the straw which broke the camel’s back. They asked me to update my account with my bank details SO YOU THEY COULD PAY ME, and then they immediately attempted to set up a direct debit mandate on the account only required for ME TO PAY EBay. Dishonest and underhanded - account deleted, direct debit cancelled.

So that’s me gone - a regular user since 2005. The truth is, this is now a business to consumer sales platform, it’s no longer consumer to consumer, and eBay has distain for it’s private sellers - and treats them like dirt. You can use eBay, but you need to be prepared to take it or leave it. I left it.

Excessively expensive listing fees. Customer service that doesn't account for customer experience, and generally unhelpful. Recommend Gumtree and others instead. Avoid.

I can only use the word scum towards Ebay, they are scum. Scum scum scum scum. Oh and did I mention they are scum

Ebay support is great, you can be sure that they will fight your case in a resolution.

Generally ebay is great to buy random bits from reputable sellers. I often buy fabric or garden stuff without any issue.

The problem appears to be for larger collection items. Occasional sellers may have a high rating due to their buying habits but are not so honest or caring when it comes to selling themselves.

I have been trying to buy a few bits of furniture & 3 times so far the sellers have been slow to respond or not responded.....then they cancel the order & refund giving all sorts of dishonest answers & excuses as to why they didn't end the listing before I bought it. Sometimes they dont even message, just rudely cancel.

It's such a waste of time & clearly they forgot about the listing & changed their minds after finally being messaged several times. Sometimes they dont bother to put on a reserve & then decide to relisted not honouring the sale in hope they'll get a higher price next time.

I have no idea what ebay policies on this are but time wasting in general seems to be on the increase.

Surely if you dont want to get reported you need to show some customer care? Once the seller refunds & cancels the order without even consulting you, there is no way of leaving them any kind of review to warn others.

It's a bit of a free for all recently.

I'll stick to buying from sellers that provide lots of information on their listings & check out how much they have successfully sold themselves in future! Ratings mean nothing.

There are some (many?) honest sellers on eBay and I have, over the years, had a largely good experience.

However there are also some very dishonest sellers and, if you are unfortunate enough to come across one of these, eBay is no help at all.

It's virtually impossible to contact a 'real person' at eBay and you are unlikely to find any of the automated responses useful.

So be very, very wary.

If you're buying from a seller based in the UK and with excellent feedback (98% and above, with many sales) over a good few years, then you should be fine. However anything less - read the negative feedback and be warned by other buyers' experiences.

DON'T, whatever you do, buy any goods which need to last (for example electrical appliances) from sellers abroad or from anyone with less than excellent feedback. Your UK consumer law protection will be invalid.

As ever, with eBay it's very much 'Buyer Beware'.