Ebay Anmeldelser 

Not that they give a stuff but eBay is now just a marketplace for rip-off and knock-off merchandise. Ebay are absolutely useless at managing any complaints whatsoever.

I sold a set of speakers on ebay apparently they arrived damaged, ebay agreed I would give her a 50% refund and she would post them back. Either the buyer or UPS trashed the speakers before they reached me in Grove Park, Harrogate. So I sent them back to UPS to get the cash back. UPS then stole the speakers (£300-£500 speakers) and gave them back to the buyer who had already been refunded!! I called ebay as they where the people who advised me to send them back to UPS and surprise surprise not their problem even though all I had done is followed their advice to the letter. I'm so done with ebay after this. They literally helped steal my goods by telling me to send it back to UPS. UPS couldn't even talk to me as the buyer had 'paid for postage' even though the item wasn't hers!! Ebay refused to help. Would advise using any other service.

This new system is the final nail in the coffin. Been with eBay for 11 years, but the time to receive payment is too long, the fees WAY to high and frankly not keen on car boot junk being looked at as an income! Looking for an alternative now.

BE AWARE SELLERS. Ebay now won't release payment until you post the item you sold .but I sold something 3 weeks ago and posted item the day after I sold it .to get in touch with customer service, forget it .I've been with ebay for 20 years and now I will shut my account down

I have been an eBay user for over 15 years and hav spent 1000’s with them or through them. As of today I will no longer be using. There is absolutely no buyer protection. I recently bought some garden clocks from eBay. They did not arrive so I complained. They supplied me with a Hermes tracker number which stated they had delivered. They had not delivered to me for certain. I complained again, and was ignored several more times, so l revised a dispute and a request for refund. eBay simply closed the case on the sellers request and advised me I will not get a refund. My advise. Find another buying platform. Do not pay any money before delivery as if there is a problem you will loose it. I am now reporting this to my bank for refund on my card as they did not deliver and cannot prove they did. Disgusted.

One of the World's big corporate bully boys.

I can only endorse many of the other one star comments. eBay has lost touch with the consumer, the realities of today's commercial market place and, in my case, supporting a buyer who claimed the fur coat I sent her was not as described. I even made a video and posted it on Youtube to prove my case to eBay, but they refused my request to remove a negative review from the buyer. All I can say is use Gumtree, no selling fees but a clever and realistic business model where they make money by persuading sellers to pay for augmented placing of their ads.

The new seller page is dreadful,over complicated and unnecessary.Add that to the excessive fees, terrible customer service and the amount of scammers using the site and it makes Ebay selling an unpleasant experience.I shall be closing my account.

Ebay stated that their fees would be slightly less or comparable when PayPal were affiliated to Ebay, which together WAS about 15%. I sold an item of clothing today and the fees came out at about 16.9%. The thing I hate most is the fact we get charged fees on postage, which is dire!!!! I have to drive 3 miles to the post office, pay for tissue paper and the parcel bags, so I really don't appreciate paying postal fees. Absolute thieves. The trouble is they know they can get away with it at present as there is no real feasible competition at the moment, as the other sites have a poor reputation too. Its kind of like 'better the devil you know'!!!

Their site format used to be reasonable-to-poor, but now after their ‘reorganisation’ it is 100% TERRIBLE.
I’ll wager their customer liaison was non-existent when developing the format.
Get your heads out of the sand eBay, talk to us - YOUR CUSTOMERS.

I bought a wheelchair for my pet who is unable to walk.

I specifically searched for items within the UK. I picked one that said, it was from the UK, as I needed it quick.

I then found out I was charged import tax despite the item “being from the uk.“

Ebay have fobbed me off on every occasion. They told me to Call HMRC - I did. HMRC confirmed ebay needed to refund me or contact them directly. Ebay refuse to do both.

Ebay has a huge issue with sellers pretending to be from the UK when they’re not, which is how this issue has been caused.

Ebay tried to fob me off to HMRC, and when I did this and HMRC confirmed ebay are the ones who needed to take action, they suddenly weren’t at all interested in HMRC.

The only solution that ebay have, is to return my item and get a full refund. Yep... they want me to pull my pet wheelchair off my paralysed pet, so he can no longer walk, just because they won’t refund me the import tax.

Thanks ebay 👍🏻
You’ve now lost me as a buyer and seller, just for the sake of you refusing to refund £10

Just feel robbed!
I was selling an item and according to listing it was going to cost me £17.00, but after it sold I was charged £65.00. I called them up and they said we increased our selling fees to 12%. Well fair enough, if it came up at the time I placed the add, but just charging you after it sold is ridiculous. I would have looked around or used different site. On top of that, if I am paying £65.00 to get my money into my account I want it there immediately, not 3 working days later!

There is not other way to explain what eBay's Customer Service is doing accept to say there is clearly some individuals in their India customer support office (based on my experience ) who are engaged in some kind of fraud or suspicious activity with User accounts.

As a British Landscaping company trading for over 30 years, we opened an account to sell our excess stock of Landscaping materials. We registered with all our proper details (address, Company Number and VAT Number), a week later as we prepared to put items on the eBay. We received an email to say, eBay will close your account and you cannot appeal? Spoke to Customer service who we strongly assume is based in India, and the behaviour was so strange, as if someone on the customer service team was up to something and was fearful of being caught. So they ended the chat session really abruptly.

Be very carefully with eBay, and maybe don't even consider using it.

Absolutely worst customer service. I sold an item that had to be sent to Ireland on the 11thFeb. I used EBay’s postal service, which I used in good faith, I had to print of and fill in 3 copies of the customs forms as requested. I used UPS as offered by EBay, needless to say my item has not arrived I have contacted UPS, to the point they will not talk to me as they say that EBay Pack Link is there customer and not me, although I am the one that paid the money, I then contacted EBAY on the online chat service and they passed the buck, saying I needed to sort it out with EBay Packlink ( sounds like the same company to me), and they say I have gone over 30 days so they won’t help me, even after I have sent them all the tracking history, which tells them that the parcel is somewhere. The service from ALL three parties has been terrible, the reason I blame EBay is as far as I’m concerned the company I have my contract with. I would never trust EBay to arrange my postage again. This seems to me quite a regular thing with this company

If you have a problem, you can no longer talk to anyone from ebay ,you have to use the website. which is difficult to navigate .

I've been buying and selling on ebay for 20 years or more and haven't had many problems but those I did have were pretty serious. However, I doubt I'll continue selling through them now they have their new 'initiate'. Having severed their relationship with PayPal, they now manage payments. Not only does this mean their fees have increased (by too much) but there is a delay before a seller recieves their funds. From a total of less than £500, they have charged about £80 in fees and, having yet to see the proceeds, depending on the bank, it could be as long as 8 days before the funds are cleared. This is inconvenient, unjust and proof that ebay do not value or respect their clients.

Going from to worse
Try and get issues sorted is a no go
Refunds for shoddy goods again a no go
Overall performance as of late 1 out of 5

Was forced to register for the 'new seller hub' to receive payments via bank account rather than Paypal.
Sold an item last night, the payment was in my Paypal account? Paid for the postage using that.
The seller hub has a list of fees it has charged me (twice), although you register for so many free listings a month!
In the payments section it is telling me I am in the minus & they will take payment from my bank account, so I did not see a penny for what I sold yesterday.
Customer service also went downhill, they just use the word 'sorry' over & over again to make you think they actually sympathise but offer no productive solutions!

Still one of my fave online shopping options however they need to do more to prevent overseas sellers pretending to be UK sellers as they’re usually selling fake items

I have been scammed by this seller here "hotinora" and according to their feedback, they have done the same scam before. I paid them for a graphics card and they marked it as sent, sending me tracking number. When I ran the tracking number through Royal Mail, I found that my postcode wasnt matched to the tracking code. I am in Cornwall, the item was sent to an address in Swansea.

I asked the seller for a refund because I read on his feedback about a similar scam he pulled. Seller said he has already refunded me and sent me a screenshot of a PayPal dispute in the buyers favour. I didn't open a dispute, I couldn't, I paid by credit card! I told the seller this and they moved onto their next excuse..

Seller then says they "forgot to send the item and will issue a new tracking code in 24 hours". I get a new tracking code and put it into the Royal Mail, this tracking code here SE097488408GB "The sender has let us know this item will be with us soon." The item will never be with them because the seller scammed me!

I try to contact eBay but the only thing they do is let me talk to the seller who wont respond to me. The only way I can speak to someome from eBay is on Twitter! The support from eBay has been none existent and now I find the negative feedback I left the seller has gone and they have also changed their profile name!

eBay is allowing a scammer to continue scamming people and to me, eBay are doing their very best to protect this scammer. I have now reported the scammer to Action Fraud and initiated a chargeback from my credit card company.

eBay needs to have some sort of contact or team we can contact to report scams, I can't find this anywhere!

I also had a message removed from the community because I put the sellers profile link in the message! Seems eBay go out of their way to protect their scammers but offer zero support for the buyers who get scammed. Disgusting company.