John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kathy at Stone Tile Depot responded quickly and her customer service was unsurpassed. We eventually purchased because of Kathys kindness and her willingness to make us a very happy customer with serv... Se mere
I ordered a tile sample as I was preparing for a bathroom remodel project. Not only did shipping take longer than expected, but once received it was the wrong tile. It didn't instill much trust, so... Se mere
Virksomheden har svaret
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Skrevet af virksomheden
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Kontaktoplysninger
Pleasant Valley Road 25383, 20152, Chantilly, USA
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,4
Fremragende
842 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tiles were curved, and unusable
Your reply is incorrect. I love the color and design of this tile and have no issue with the look. Unfortunately though, most of the tiles that arrived were curved and not flat, making at least 50% of them unusable for my tile project. I understand that a few tiles may have issues, that’s why I ordered the extra 15%.
There should’ve been better quality control before they were shipped.
20. maj 2025
Besvarelse fra Stone Tile Depot
Hi Mei,
I am sorry to hear that you weren`t happy with the look and shape of these tiles.. These tiles are glazed over terracotta body. Purposely gives a rustic look with hand made applications. You can also see these tiles on the website depicting what they look like when installed.
If you are unble to use these tiles we can take them back. However, they need to be packed the way you received them. Please let me know. My email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
My service representative
My service representative, Ana was great. I needed samples of outdoor
Porcelain tiles sent out and they were
delivered very quickly. Tiles look great, cost is very competitive and will be ordering from Stone Tile Depot because of this experience.
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello John,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regrds,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Adrienne,
Thank you for your comments. Looking forward to getting an order from you.
Best Regards,
JJ
Stone Tile Depot
Excellent packing and shipping
Each box of tiles was carefully wrapped and protected. All sample tiles arrived in perfect condition.
19. maj 2025
Besvarelse fra Stone Tile Depot
Hello Sallie,
We apprecite your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Love the tile
Love the tile, Shipping a bit much as it was $99.00 for 13 one square foot tiles.
14. maj 2025
Besvarelse fra Stone Tile Depot
Hello Nancy,
I am sorry to hear that you weren`t happy with shipping charges. Actually, we fixed shipping on mosiac shipments to a flate rate. If you were to order 130sf you would have paid the same mount $99.00. Perhaps next time around..
Best regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Ted,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Muy malo todo
15. maj 2025
Besvarelse fra Stone Tile Depot
Hello Eduardo,
I am very sorry we could not delivery your tiles. Our supplier failed us. Initially, we have refund the freight charge of $299.00 for delay. We also asked our accounting office to do another refund of $419.87 to cover the rest. Please wait few days for this refund goes back to your CC.
Best Regards,
JJ
Stone Tile Depot
Ana was GREAT.
Ana was GREAT.
Good communication, and follow up.
Stone tile depot came through this time.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Novak,
Thank for your order and we appreciated your business.
Best Regards
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Sheri,
Thank you for your sample order. We re looking forward hearing from you soon.
Best Regards,
JJ
Stone Tile Depot
Tile was broken and customer service…
Tile was broken and customer service didn't respond.
30. april 2025
Besvarelse fra Stone Tile Depot
Hello Tiffany,
I am sorry to hear that two boxes were received damaged. Ana told me that she has informed you that we are shipping two boxes free of charge.
Best Regards,
JJ
Stone Tile Depot
Simple Process.
Simple Process.
Ordering was easy and shipment came in as expected with no damage.
5. maj 2025
Besvarelse fra Stone Tile Depot
Hello Troy,
Thank you for your business. It is our pleasure working with you.
Best Regards,
JJ
Stone Tile Depot
They lost my business
The first time I placed an order with Stone Time Depot it went great. I few months later I placed a larger order and the shipping did not go well. I was never contacted to schedule the delivery, when they delivered they didn't ring the doorbell or call and they left my pallet of tiles in the middle of my sidewalk in a rain storm. When I contacted Stone Tile Depot they were not helpful. I do not plan to order from them again.
1. maj 2025
Besvarelse fra Stone Tile Depot
Hello Amy,
I am sorry to hear that you had some delivery issues with the trucking company. As you know once products are picked up by a trucker, we are at their mercy. However, to make things better for your, please accept our apology and $150.00 refund from the freight cost.
Best Regards,
JJ
Stone Tile Depot
Great customer service & response rate
Ana kept me in the loop and was responsive to my questions.
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Polly,
Thank you for your business. It is our pleasure to serve your needs.
Best Regards,
JJ
Stone Tile Depot
Color Issue
The shipment was beautifully and carefully packed and delivered. Customer service was wonderful. One problem - the tile was advertised as being BLACK - it actually is charcoal gray. Now I need to paint the whole thing with Rustoleum BLACK ceramic tile paint to get the color I need.
30. april 2025
Besvarelse fra Stone Tile Depot
Hello Ilana,
I am sorry that the Pizarra Slate look Porcelain tile wsn`t black enaugh for your expectations. You could have ordered a sample to check the color. I apologize for misleading you on the color.
Best Regards,
JJ
Stone Tile Depot
Product arrived well packed and just…
Product arrived well packed and just like the sample we had previously ordered. Nice quality stone at a great price.
28. april 2025
Besvarelse fra Stone Tile Depot
Hello Luren,
Thank you for your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Norberto ,
Thank you. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
The stone tile is gorgeous but ...
The stone tile is gorgeous and very high quality. However, the distribution and shipping was one of the worst experiences ever and I suspect it could be criminal (diverting customers orders to resale to another customer). Stone Tile Depot initially disclaimed any responsibility even though they were paid to arrange delivery. They obfuscated and delayed. Once I threatened to take this issue to the FBI (interstate commerce), the took the issue seriously, the delivery depot magically found the stone and delivered it albeit late. On the good side, once Stone Tile Depot took the issue seriously, they rose to the occasion and did all the right things.
1. april 2025
Besvarelse fra Stone Tile Depot
Hello Jay,
We appreciate your comments and will use them to guide our business for better results. Thank you for your patience.
Best Regards,
JJ
Stone Tile Depot
Great value and customer service.
Great value and customer service.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Stone Tile Depot
Hello Christian,
Thank you for choosing us. We apprecite the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
So many of my tile were broken after a…
So many of my tile were broken after a I received them. I have asked for a refund on those broken tiles.
24. april 2025
Besvarelse fra Stone Tile Depot
Hello Patricia,
We are terribly sorry for those damaged tiles. We warned the carrier for mishandling the order. I was informed that a refund was issued for the damaged tiles.
Best Regards,
JJ
Stone Tile Depot
Besvarelse fra Stone Tile Depot
Hello Bryan,
Thank you for your business. It is our plesure to work with you
Best Regards,
JJ
Stone Tile Depot
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