Stilton Butchers Anmeldelser 

I really hope that the systems etc are sorted soon as ,yes I had problems with delivery, I'm not to go into the story , however eventually delivered.The filet steak parcel that I cooked tonight as a Beef Wellington, was lovely. Please get sorted so customers can receive their order in a timely manner.

I placed an order never arrived!!! Tried to contact you every day for 4 days! Busy! Even messages not replied to! This is the second time ive ordered and the same thing has happend again! Will NEVER use you again, i want a full refund!!!

Order arrived 2 days late after I’d gone away and couldn’t take delivery so was left outside for 3 days.

Tried numerous times to contact them by WhatsApp and email with no response and telephone number was constantly engaged.

Luckily I paid by PayPal so was able to get a refund for spoiled goods.

Although my delivery was a week late and it took the company a number of days to reply to my emails etc, the second delivery date was met and the steak is as requested. I have therefore upgraded by review to 3 stars.

I have brought from them in January. The order was never delivered, their phone line permanent busy and no reply to emails or WhatsApp.

I placed an order on 24/1/26 and despite emailing and phoning I have yet to receive my meat. Got an email saying it would be delivered last Friday, 13/3/26 but a no show. Will not be ordering again

Terrible communication, ignored my emails, whatsapp's & phone calls, I was actually lied to repetitively & delivery took 2 months. I was promised deals, discounts and special compensation and ended up with a £25 discount off a £600 order. No commercial business can or would want to work with a butchers like this. I understood there were delivery issues but for the amount of time that it took even my laid back attitude was tested.

Been waiting for my order since 02/02/26. Kept receiving mails promising delivery ‘next week’ guess what? Nothing.
Finally, got a mail with a confirmed, specific delivery date, last week. Well, that came and went with no delivery.
Now, they ignore emails, phone goes unanswered or is constantly busy.
They have £80 of my money. I certainly won’t be ordering anything from these bunch of cowboys again. Bunch of conmen.
Finally had enough. Contacted bank who have performed chargeback.

Can I rate as minus one? paid and not received my order Impossable to contact and now in dispute with the bank A complete sham,scam and very dodgy

Having ordered from this company in January my delivery arrived, late and unannounced 9 days later and missing products. I have been trying to connect with the company ever since, via email & telephone but with no reply. I paid fully, in good faith, for products that didn’t arrive and still to this day I have not been refunded ( now 12 March). I would strongly suggest avoiding this company at all cost.

After waiting almost three months for my delivery. Part of my order was out of stock but still charged to me. Disgusted!

I have been using them for several years and the main problem has been late delivery.
However more recently their service has become awful. I have an order for mid-Jan this has not been delivered (now mid-March). I have been in contact and about 10% of the time I get a useless reply with no delivery date provided
It's a shame because the quality is reasonably good. Won't be using them anymore, it's just not worth the hassle.
Edit: now June and no replies to emails at all. Had to contact credit card provider for a refund. Trading standards informed.

I placed a order with them on sunday to be delivered on 13/03/2026 and booked the day off work so i would be in, i have looked at this site a few times but usually order from the village butcher but thought i would give this a try for a change.
The order never arrived i have had no contact to say if it will ever arrive just the invoice from when i first put the order through on sunday the 8th so they have had days to get this sorted.
I tried to ring them today and after the 12th time of not being able to get through i tried to email them with the email adress they gave me however the emai bounced back to me as their email adress is no longer in use, i did find an other email adress for them and tried them on that but still they have not contacted me back so i have contacted Pay Pal as i have no trust in a company that gives out the wrong contact details so you cannot contact them.
So from now on i will stick with my usual supplier rather than a rip off company that takes your money and doesnt fulfill your orders

Placed an order last week that should have been delivered today. I haven't received any tracking information, no communication, no reply to the email I send yesterday and phones are constantly engaged. They obviously don't care about their customers

To be fair, the warning signs were there when it took half an hour to even place the order because the website kept failing to take the payment.

I've ordered in the past and not had any issues, but it seems to have gone downhill since then. I won't be using them again.

Fortunately I paid via PayPal, so I can contact them about getting my money back.

They couldn't run a bath, just avoid them!

I HAVE NOT RECEIVED MY ORDER. HAVE NOT RECEIVED ANY INFO FROM THE DELIVERY FIRM. I WOULD LIKE A REFUND, THANKYOU, DAVID GREGSON.

I had an order go wrong, against my better judgement I gave another chance. Placed an order, no goods arrived on the day they stated. Contacted them and got no response. When they did respond I got the runaround for 3 weeks. No response after this so I had to resort to PayPal to get my money back.

The worst customer service I have yet received.

Placed an order to be delivered on the 13th of February 2026 - order was over £120 in value. According to the order tracker on the website - the order has been deelivered - but I have not received anything. Tried to call numerous times and the lines states alwaays busy.

Emailed a number of time and no response. 1 star is too much of a compliment for Stilton Butchery.

Ordered early February for delivery on thr 18th. No delivery. New date email for a week later. No delivery. Email stating someone would call. No call. Processed a refund though paypal. Continued to receive their promotions emails throughout. Do not order with these butchers/scammers.

Please please please do yourselves a favour and dont order off this lot I got 4 different delivery dates over the course of a month but never arrived all I got was excuses, Promises and lies got sick of being stuck waiting in the house for orders that never arrived so when I got a message saying someone would be in touch to arrange delivery just told them to forget it and got my money refunded through PAYPAL . I was told they were closing for 3 weeks to sort out the backlog but during that 3 weeks I was still getting bombarded with emails with offers for meat so definitely not closed just another lie pity because I have spoken with the owner on previous orders and genuinely seems decent lad and the meat was good.. But definitely not worth the hassle will need to look elsewhere..

Placed an order before Xmas. A couple of items were missing and on the delivery note it stated 'refund'. I did not receive the refund of £40.75 and I started emailing them in December, again 23rd January. Martyn emailed back saying he would pass it on to the accounts. Still nothing, now they are ignoring my emails. I am so disappointed, I have used them for a number of years.