Stilton Butchers Anmeldelser 

you sell good products, your service is good. so far i have not had any problems. just keep up the good work.

The worst customer service I’ve experienced. Absolute scammers. Put an order in over £50. Delivery was supposed to be June 19th. Their phone number on their website is bogus. They don’t reply to emails. Avoid unless you want to lose your money.

Stay away. You have been warned. It seems this company is now stealing money from customers and not sending out goods

I am still waiting for my order and have no idea when it will arrive.

Although I ordered from this company some years ago, I have recently ordered from them, paid them, and no goods were despatched or delivered. When finally spoke to owner(James) he apologised and assured me of refund. Despite several messages they have never refunded, nor delivered product. They are scamming people out of their money and you should not deal with them!

Where is my order please? Ive no record of a delivery. Can someone please contact me.

I placed a large order on 12/3/26 and was promised delivery on 25/3/26. As of the date of this message (4/7/26) I still have not received my meat.
Total of £113.27 I fear is lost.
It’s impossible to make contact with them by phone , email or what’s app.
On their stationery they have a business address of 7 Acorn Business Centre , Newmarket, Suffolk CB8 7SY.
I even visited that address last week and found out that they have not been trading from that address for a long time.
They should not be taking orders as people are being conned daily.

Cannot give any lower but I would! AVOID AVOID AVOID!! He is taking people's money and not delivering. He will play the nice guy and lie about the system being down and to pay him through bank transfer when he calls you personally. You then pay and he never sends your order. Phone numbers are disconnected. Emails arent answered and WhatsApp is now 1 tick unread. We need to report him and send this con artist to prison! This is fraud James and you will be sent down!

ABSOLUTE CON ARTIST. TAKES PEOPLES ORDERS AND MONEY AND DOESN'T EVEN AIM TO DELIVER WHAT PEOPLE HAVE PAID FOR. JAMES MORGAN (STILTON BUTCHERS) HAVE NO SUPPLIERS AS THEY ARE BLACK LISTED AS THEY HAVEN'T PAID THEM EITHER. HE IS JUST ADVERTISING GOODS HE HAS NO WAY OF SUPPLYING TAKING PEOPLES MONEY BEFORE HE GOES BANKRUPT WHICH WONT BE LONG NOW AS HE HAS A WINDING ORDER AGAINST HIM GOING THROUGH. DO NOT ORDER FROM THIS TOTAL CON ARTIST PIECE OF SHIT

unfortunately 1 star is the lowest score. this company is a rip off, promises after promises but no delivery, if you care about saving your hard earned cash, do no use this shower of cowboys, don't just take my word for it check them out on face book. quick enough to take your money, you'd be better off buying a lottery ticket.

No delivery, no way of contacting by phone as number not recognised. One text from James but no follow up or delivery. Raised refund request, still waiting.

Something has definitely changed with this company.
I have used in the past with great satisfaction, but this all changed in May.
Ordered fillet steaks from email promotion. Money taken strait away with a delivery date of 03 June - still waiting!!
Tried contacting via email with no response. Next it was telephone only to get Incorrect number dialled. Finally WhatsApp, only to get a message that they are no longer on WhatsApp.
I can only think that they are taking peoples money and going to disappear.
Still getting emails offering chateaubriand, which I suspect is a continuing scam.
I have now contacted VISA and left them to take the case on board.
Do not use this company🤮

I placed an order on 31 May for delivery on 10 June. Stilton stated they had issues with their system and my order was delayed. They stated in the email they would call after 2pm on 10 June. I received no call I have tried repeatedly to get in touch with them regarding my order with very little joy.

I have been a customer of Stilton Butchers for years, but I find the current level of customer service terrible.

I would not recommend them at all

Really bad customer service... My order should have been delievered on 10th June. No sign of my order, no response to e-mails and WhatsApp messages. Yet I have been charged for the order. I'm also getting e-mails encouraging me to place another order!!!! Shocking communication and feeling very frustrated.

Still waiting for my refund from January. No response to my messages or e-mails (including to the new e-mail address).

I realise its difficult for all if us atm but as a pensioner, trying to feed two other pensioners, I think this company is despicable.

Do not order from Stilton Butchers, it is an absolute shambles. I have been ordering for several years and have always been happy with the product and the service but at Xmas our delivery was delayed with no communication and our latest order hasn't turned up. I ordered on the 4th June for delivery on the 12th as we had a 50th birthday BBQ on the weekend. Almost immediately I had a phone call from James explaining that their payment system had gone down and could I pay by bank transfer to guarantee (yes, guarantee) my delivery. I did this waiting for all my lovely steaks to arrive. I got worried when there was no confirmation email from the courier as usual. The 12th came and no meat arrived so I had James WhatsApp and I messaged him. I got 2 replies, the first about how the order he personally put on had not gone to the courier and the second saying he will make it right and get back to me within 45mins. Utter bullshit. No message and now there are no replies. I have emailed the special email address set up for customers that have been effected (the normal email address by the way) and still nothing.
18th June - James has reached out to me, more excuses but I have had a new confirmation promising delivery on the 24th. I want to support British food so let's hope this gets delivered. I will update this review next week.
Update - surprise surprise, no delivery. So now I have formally asked for a refund and not to deal with that liar James. 6/8/2026 I have received an email saying that James is sorry and they have had a series of disasters. My order was lost in the ether apparently but now James is going to ring round and sort it out. We'll he didn't ring me but he did send another email stating the calls were taking longer than he thought. I replied to save his time and just process a refund for me. Is this more BS or a genuine attempt to put things right? I will let you know.

I received a confirmation email regarding delivery but it’s not happened for the second time - phone never gets answered - I had an e mail saying their issues had now been resolved and be in touch regarding orders but nothing - the new and old e mail addresses they have I keep getting emails returned back so don’t know how to communicate now

They are still sending e mails with offers out every day!!! - started a chargeback now as fed up with it all

I placed an order on 26/5 with delivery scheduled for3/6 . Todate i have not received my order although my credit card account has been debated . I have attempted to follow up via email on several occasions but have yet to receive a response . Buyer beware .

Still waiting for my delivery after nearly 3 weeks. Unable to contact anyone

Really disappointed

Product not delivered, refund promised never sent, repeated promises of better service. avoid avoid avoid