I purchased the Vertx after a lot of research. On its first use after only 3 holes it stopped responding to the remote. Despite resets and phoning customer services it failed to work and I was left w... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Tes... Se mere
Virksomheden har svaret
I’ve had my Q remote for 4 years which has been perfect what a great product & finally decided to have it serviced by Stewart. What an exceptional customer service they offer from the initial custome... Se mere
Virksomheden har svaret
Superb customer service given. Purchased a trolley from an online market place second hand and had issues with the folding mechanism. The guys at Stewart offered me help and advise to resolve the prob... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Stewart Golf
Skrevet af virksomheden
Golf Trolleys
Service Packages
Our Story
Contact Us
About Stewart Golf
When you choose to play with a Stewart Golf trolley, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated UK-based Customer Care centre.
Nestled in the idyllic Cotswolds in the South West of England, every Stewart Golf trolley is meticulously built by hand right here at our Great British headquarters, before being shipped to over 45 countries worldwide.
Changing How The World Plays Golf
In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf trolley developed specifically for remote control use.
Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.
Kontaktoplysninger
Edison Close, Waterwells Business Park, GL2 2FN, Quedgeley, Gloucester, Storbritannien
- 0333 800 1818
- info@stewartgolf.com
- stewartgolf.co.uk
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2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I sent my Stewart Q Trolley in for…
I sent my Stewart Q Trolley in for service service and was blown away with the incredible customer service and they replaced so much under the service guarantee. Very impressive.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
That's great to hear: thanks so much.
Excellent service and turn round time…
Excellent service and turn round time for spares. BUT BUT BUT. The design of the X7 trolley is flawed and the handle parts should last a lot longer.
7. november 2024
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Besvarelse fra Stewart Golf
Thanks John and the handle parts bear no load: pressing down on the handle is never needed - move left/right to steer and just pull back to raise the front wheels.
YOU GET WHAT YOU PAY FOR..
YOU GET WHAT YOU PAY FOR..
5 Star service had my Q follow serviced last week had a couple of things that needed replacing expecting a phone to say you owe xyz and everything replaced free as they were upgrade parts.
Can't imagine many companies doing this now days.
As for the trolley couldn't be without it.
Thank you Stewart Golf
18. oktober 2024
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Besvarelse fra Stewart Golf
It's true: you do, and we're really proud of what we do.
Stewart golf service has always been…
Stewart golf service has always been top notch.
4. november 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Thankyou!
Besvarelse fra Stewart Golf
Thanks: it's our aim every time.
Excellent service from start to finish
Booked in trolley (x3) series dropping it off and within 2 hours my drive lugs were replaced FOC Brilliant even got a video of it working perfectly after the jobs were finished
21. oktober 2024
Besvarelse fra Stewart Golf
Great to hear, Paul: and glad you like the video!
Delivered within 24 hrs of order
Delivered within 24 hrs of order.
Exactly as described.
18. september 2024
Besvarelse fra Stewart Golf
Perfect! Thanks.
Remote control service
I send my remove control back for a service because there was a fault.The remote was returned in four days fully repaired. Great service and great product. Thanks
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Awesome to hear, Scot: we are glad we could get you back on the course so quickly.
Besvarelse fra Stewart Golf
Thanks: we're happy you're happy with the turnaround time.
Best product out there with exceptional…
Best product out there with exceptional customer service...you will not be disappointed..repaired my Q series without any quibble and a few other issues at no cost and even paid the shipping both ways.
Great customer service breeds loyalty 👏.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
That's so great to hear, Ravi: so happy you're a happy customer.
Replaced chassis without charge
I had a problem where the screws stripped that held the front wheels onto the chassis. I tried fixing it myself since my unit was out of warranty but they kept stripping out. I contacted Stewart and described the problem. I was prepared to pay for a new chassis but they agreed to not only repair it under their warranty program but also paid for shipping both ways. Great customer service.
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Thanks Robert: we're really happy to have got you back on the course so quickly.
My X9 Follow handset stopped charging…
My X9 Follow handset stopped charging and I returned it for repair. The battery needed replacing, which was done, and the handset was tested and returned within two days. I received a video of the handset working with another trolley, and I was kept informed by customer service at each stage of the repair process.
I was a little dubious about the process, but it couldn't have been easier. EXCELLENT SERVICE!
22. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
That's exactly what we love to hear: exceling is what we strive for.
Q Follow Service
I found the office staff very helpful the service only took 4 days from sending the parcel off to its return.
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
That's great to hear: thankyou.
Stewart follow trolleys bring a new…dimension
Stewart follow trolleys bring a new dimension to a round of golf. Freedom to just enjoy your round and focus on your next shot.
The real plus point is the customer support from Stewart that is second to none. On the rare occasion they are needed they are there. No quibble and any problem swiftly sorted.
22. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Thanks, John: Follow is just he greatest way to play. So glad you are happy with our customer care: it means a lot to us.
Love my Stewart Q trolley and how the company stands behind product when repairs are needed.
I bought Stewart Q Trolley with follow feature Dec 2022 and have loved it as it allows me to walk the golf course saving my back and legs as the round wears on. Recently I encountered a couple issues that needed repair. Working with Stewart Team was great. They were super responsive. The trolley needed to be shipped back for needed repairs to top strap the ripped, top bracket that holds bag in place was compromised and the battery terminals on cart were damaged (likely user error to gently insert the battery). Though the unit was still in the warranty period Stewart covered all shipping expenses in my sending the unit to them and their shipping it back to me which was a nice surprise as the shipping with such a heavy unit had to be considerable. They did all the needed repairs within a week of receipt, tested the unit after the repairs and sent me a video of the unit working properly so I could see it working properly again. All shipping handled by UPS. I had the unit back within two weeks and they could not have been more accommodating. The new top strap they used in repair is superior to the original and I don’t foresee similar issues happening. Overall I am really happy with my Stewart Q trolley and highly recommend the company and their product. Love how they stood behind their product.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Thanks so much for taking the time to review us, Glenn: and we're really happy that you're so happy. We try to work as hard on caring for our customers as we do on making our trolleys: getting you back on the course as quickly as possible will always be our main aim.
Great as always
Responsive, reactive and more importantly, friendly and accommodating. Have used Stewart Golf trolleys for the last 15 years and their customer service is always second to none. Quality products, Quality company!
9. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Thanks so much for reviewing us, Chris. We try to be the best we can be when it comes to service and it's great to hear when we succeed.
Q Follow Carbon
Felt compelled to write a review about my new Q follow Carbon. It is an amazing piece of equipment my first round was on a wet muddy day on a course with steep grass inclines & hills. It never once clogged up with mud, got stuck or failed to follow me. It made my round so much easier and stress free in the poor conditions.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
That's exactly the plan, Chris! It's a great experience - and we're really happy that you're so happy with it.
Great service throughout the online…
Great service throughout the online transaction, Stewart customer service are prompt and responsive via email, however I still do prefer to speak to people. Most importantly I love my new Q Follow which is very well complimented with the Nero Bag.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
That's great to hear: thanks so much for taking the time to review us - we really appreciate it.
Follow On trolley service
Excellent service from first contact to getting my Follow On serviced and returned.
Kept in touch all the way through from collection to receipt, amazing staff and first class service.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stewart Golf
Great to her, Neil: we take a lot of pride in our customer care and service.
Besvarelse fra Stewart Golf
Thanks so much, John: five stars is our aim every time.
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