They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive through... Se mere
Virksomheden har svaret
It’s so bad. They only care for their sorry ass and not for the loyal merchant trying to make money online. I don’t freaking scam people and yet they hold my funds as “verification check” when I act... Se mere
Virksomheden har svaret
square deactivated my business account out of nowhere with zero explanation. They send an email promising to release my held funds on August 24, 2026, but that date has passed and they still haven't t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Square US
Skrevet af virksomheden
Solutions that scale with your ambitions.
Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.
Get started Talk with our teamHelping every type of business succeed.
From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.
Trusted by business owners like you.
“I don’t need a CRM system. I don’t have to have a marketing system. I don’t have to have a POS system. With Square, I can have it all in one spot.”
— Buzz Cadenhead
Owner, Buzz Wax Malibu, Malibu
“As I grew, Square actually grew with me. It went from the assistant side and grew into a full salon business with me”
— Nikki Ally Rae
Owner, Nikki Ally Rae Salon, Los Angeles
“The moment we went from one location to two, we realized that we needed a tool that was more advanced. I think Square is worth every cent.”
— Mat Pond
Owner, The Epicurean Trader, San Francisco
“The wonderful thing about Square is I can launch a product, wake up in the morning, and I can pull out my phone and get a snapshot of sales for all the stores and what percentage of sales are from the new product. ”
— Matt Longwell
Product Manager, Blue Bottle Coffee, Oakland
Optimize your operations.
Manage your multiple locations, sales channels and employees, and your bottom line efficiently by streamlining your business operations all from one place.
Manage cash flow 
Manage your team 
Reach customers 
Advanced reporting 
Create custom commerce experiences.
Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.
Start selling today.
Create your free account in minutes and join the 4M+ businesses globally using Square.
Get started Talk with our team
Earn more than $250K in annual card sales?
Our sales team may be able to create a custom pricing package for your business.
We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.
Talk with our teamKontaktoplysninger
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Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Square is awesome
Square is awesome. Saves me time and helps keep my business running smoothly!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We love to hear it!
Thanks so much for taking the time to share your experience.
Square has cost me money because I have…
Square has cost me money because I have to confirm the purchase before my client leaves but after purchase it take so long to see the money in my account it's look unprofessional I would not recommend if your time sensitive. An app shouldn't control your money you e worked hard for. I need to be compensated for my loses.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Square’s default transfer setting is a standard next-business-day transfer, where card payments taken before 5 p.m. PT / 8 p.m. ET typically arrive in your linked bank account the next business day, depending on your bank’s processing times. If your work is time-sensitive, you can also choose faster options: instant transfers, which send funds to your linked bank account or debit card 24/7 for a 1.95% fee per transfer, or same-day transfers, which send funds to your bank about 15 minutes after your close-of-day for a 1.95% fee per transfer. You can also switch to manual transfers, which let you decide exactly when to send your funds, with deposits typically arriving the next business day at no extra cost. You can review and update your transfer settings any time from your Square Dashboard under Banking > Transfers.
WORST SERVICE - spent nearly 2 hours with Square Support today.
WORST SERVICE - spent nearly 2 hours with Square Support today.
Issue:
I pay for Square Retail Plus, but the Plus features are not accessible on my account.
Examples:
- Label printing
- Offers/promotions
- Other Retail Plus features
The system keeps asking me to “upgrade to Plus” despite the subscription being active and paid.
What happened today:
- transferred between 6+ agents/departments
- repeated the same information over and over
- agents contradicted each other
- one agent confirmed there was an issue on Square’s side
- another said everything was active
- nobody actually fixed the issue
- chat disconnected during transfers
- had to restart from zero multiple times
I also previously had duplicate charges and was promised refunds that never arrived.
The most frustrating part:
multiple agents confirmed the subscription is active, yet the feature access itself is still blocked.
This appears to be some kind of backend provisioning/licensing issue, but frontline support just keeps transferring the case endlessly.
For a business platform, this level of support is honestly unacceptable.
I’ve documented the entire interaction.
My advice, STAY AWAY.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Hi, thank you for taking the time to write all of this out — I’m really sorry for how frustrating and time-consuming your experience with us has been, especially having to repeat yourself and still not getting a fix. I’ve taken a look at your account and it looks like your Square Retail Plus subscription has not actually been active since November, which explains why you’re seeing prompts to upgrade and why those Plus features (like label printing and promotions) aren’t available right now. That’s on us — we should have caught and clearly explained this much earlier instead of transferring you around.
The agent who you spoke to last is scheduled to reach out to you this morning to go over:
- What happened with your Retail Plus billing and why it stopped,
- Any duplicate charges and the status of the refunds you were promised,
- Next steps to either restore Retail Plus correctly or make changes that better fit your business.
In the meantime, if you prefer, you can also reach out on social media or chat so we can help escalate and look into your case in more detail. I know your business depends on this working smoothly, and the experience you described is not the standard we aim for. Thank you for giving us the chance to fix this and we will pass this feedback to our leadership team.
Besvarelse fra Square US
Thanks for your feedback!
We’re glad to hear you’re finding Square easy to use — that’s exactly what we aim for. We appreciate you taking the time to share your experience!
I do not like that there is no customer service
I do not like that. I had to literally call the number to cancel my square to get some customer service on a charge I was questioning. I will be canceling my personal square account. Because of this, I need someone to talk to to help me with situations, and the bot is just not Thorough enough , they're going to lose a lot of business because of this.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We are really sorry to hear about this experience and we would love a chance to understand exactly what happened. Please feel free to reach out to us on social media or another avenue if you're comfortable so we can share your exact experience with our Customer Support leadership.
You can also cancel your account without calling in, if you prefer:
- Sign in at squareup.com/dashboard.
- Go to Settings → Account & Settings → My business → About.
- Click Deactivate your business.
- Choose a reason, continue, then enter their password (and 2-step code if prompted) to confirm deactivation.
Before doing this, please export any reports you will need later and cancel active subscriptions, since deactivation is permanent and removes access to history and 1099-Ks.
Square gets it done!
The few times I have needed support for our business Square is very responsive and has gotten things done in 24hrs or less. I wish all app services had the same quality customer services as Square.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for the feedback, we're happy to hear our team has been able to help resolve any issues and keep your business running smoothly!
Transparency in fees
The fees taken from payments never match any of the options the square fee calculator gives me.
Example $15.00
choices include:
In-Person .51
Online .76
Keyed .70
Swiped .49
I sent my customer a payment link for 15.76 .
I received 14.94 after square took .82.
I know this is a small amoount, but most of our transactions are quite large and the fees scale accordingly.
I contacted support, and have been in a chat with them for 18 mins so far, and they are just sorry am I upset, undersatnd my frustration
What I want is a little transparency about what I am being charged so I do not have to redo everything twice and still lose money to square. Is that too much to ask?
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We're really sorry this has been such a frustrating experience for you. It sounds like there may be some confusion on how surcharges work. We do not take fees out only the $15 charge, but the entire sale. So, we took fees out of $15.76.
For the $15.76 payment link you sent, Square treats that as an online card-not-present payment. On our current US pricing, Square Payment Links are charged at 3.3% + 30¢ per transaction. Here’s how that breaks down:
Percentage fee: 3.3% of $15.76 ≈ $0.52
Fixed fee: $0.30
Total fee: about $0.82
$15.76 − $0.82 = $14.94, which matches exactly what you received. The fee calculator you’re using is likely showing a different ‘online’ rate than the one actually assigned to your account, which is why its numbers don’t line up with your payouts.If you’d like to double-check this yourself, you can go to your Square Dashboard → Account & Settings → Pricing & subscriptions and you’ll see the exact fee rate that applies to Payment Links on your account, which should match this math.
Horrible customer support team
Horrible customer support team! They were rude and very condescending! They put to separate reviews on my account as soon as a larger deposit made. They held my money fir days and told me It would be 4-5 days before I could speak to a supervisor! It was a horrible frustrating experience and as soon as I figured out how to unsubscribe i will, but they make that just as hard! This app/company are scam artists!!
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We're really sorry to hear this and would love to look into what happened. If you're open to it, please reach out to us again so we can provide feedback to our support team about your specific case.
It sounds like our Account Services team reached out by email and on your online Dashboard requesting some more information. For your security, the form can only be completed through the secure portal on the Dashboard. Once the form is complete/submitted, they will follow up with you within 1-2 business days verifying that they got the information they needed. From there, they'll be able to advise on the status of your transfer as well. We're not able to expedite this process as they're reviewed in the order they're received, but if it's past those 1-2 business days and you haven't gotten that confirmation email, please let us know and we can escalate it to the Account Services team.
Wait list requests should be easier to…
Wait list requests should be easier to book. Now I have to make a whole new appointment. There should be a feature to either accept the appointment or propose a new date and time or reject it.
12. maj 2026
Besvarelse fra Square US
You’re totally right that this feels clunky — having to create a whole new appointment from a wait list request isn’t ideal. I really like your idea of being able to accept, propose a new time, or decline right from the request; I’ll log this as a feature request and share it with the product team so they can consider it for future updates.
I love Square...but...
I love Square!
It's great for all of my business needs. I just wish I had more volume in sales so I could take advantage of more tools that currently cost too much for my small business.
My chief complaint would be how my website is. It is hard to change things and not every page is visible despite my best efforts. I keep getting notifications that some of the pages aren't indexing correctly and it can't be resolved....so that's a pain.
12. maj 2026
Besvarelse fra Square US
Thanks so much for your kind words — we’re really glad Square has been a good fit for your business!
We hear you on both points. As your business grows, we hope more of those tools become accessible and continue to support you along the way.
Regarding your website, that definitely sounds frustrating. Issues with page visibility and indexing shouldn’t be that difficult to manage, and we’d like to help take a closer look at what’s going on there.
If you’re open to it, please reach out to our support team so we can review your site setup and help troubleshoot those indexing issues.
Makes running my business easy!
12. maj 2026
Cancelled our account without warning!
We didn't have an issue with Square until they cancelled our account without giving a valid reason for doing so. They also said that we couldn't appeal the decision. We own a hemp dispensary, so I guess that's the reason?? We used Square for 6 years, and for them just to cancel our account without a valid reason is unacceptable. I read where they are doing this to other small businesses as well. I would not recommend this company to anyone because of their unethical business practices, and lack of compassion for small businesses!
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to share this - we understand how disruptive and frustrating it is to have your account closed.
We can’t discuss individual accounts or decisions on a public site, but in general Square may deactivate accounts under our Terms of Service for a range of reasons, including (but not limited to) business type, how the account is being used, exposure to disputes/chargebacks, security concerns, or regulatory and card network requirements.
We know that doesn’t change the impact this has had on your business, and your feedback about communication, transparency, and how these decisions feel for small businesses is important. We’ll share it with the relevant teams as we continue working to make our policies and messaging clearer for sellers.
RELEASE MY FUNDS!
Square has been holding funds due to me for a 90 day period, that is now approaching 120 days, for reasons that nobody can explain. No customer support. Never a reasonable answer. Never any solution. I am certain this scam company is holding a substantial amount of money from customers who are dealing with the same issues. Completely criminal in nature.
8. maj 2026
Uopfordret anmeldelse
Dispute square
I have been with square for over 10 years
Never have a dispute in my account
I also use their invoicing service
The one time I got a dispute from a thief saying he had no knowledge of card being charged
While I have written proofs and videos of this customer buying at my store and WhatsApp massages of the customer acknowledging the fact he got the goods
Square could not have my back and end up giving my money to the customer Not even fighting back for me
The fact that another bank make the decision and you can't do anything for your customer, and its upsetting specialy when i have provided all the proofs possible
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for sharing this feedback, we understand how frustrating it is to lose a dispute, especially after many years with no issues and when you feel you provided strong evidence.
We attempted to verify your account information via Trustpilot for more information so we could better understand your experience, but didn’t hear back. When a buyer files a dispute, the cardholder’s bank - not Square - makes the final decision. Square’s role is to notify yourself, request supporting documentation (such as receipts, written proof, messages, and videos), and then submit that evidence and challenge the dispute on the seller’s behalf. The bank reviews what both sides provide and decides whether the funds remain with the seller or are returned to the cardholder; Square can’t override that outcome.
We know that from your perspective it can still feel like you were unsupported, and your feedback about how this process felt is important. We’ll share it with the relevant teams as we continue working to make our dispute handling and communication clearer for sellers.
The Square team is incredible!
Incredible employees with immense care, support, and kindness. The Square team is absolutely incredible at their jobs and doesn't get enough credit for it. I couldn't have asked for more when I had a problem, and their want for fixing the issue was amazing!
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
This is amazing to hear and thank you so much for the shoutout! We work hard to make sure our Sellers are successful and feel supported. Thank you, again! This made our day. :)
The are quick to help you with errors…
The are quick to help you with errors that have caused suspicious activity and locked your account. I am grateful for that.
5. maj 2026
Uopfordret anmeldelse
I give two stars to square just for the…
I give two stars to square just for the fact the platform is instant payouts. That is about all that’s great about this platform, if you can even get a payout. I had one successful transaction with square, just one. After Square put my account in review for one payment, I cashed it out instantly. Then my account goes in review again and I had to verify id for the 5th time in the 5 days I had the account. My identity didn’t change, I’m the same person. Then my accts closed, for absolutely no reason, I accepted one payment just one.
So to recap I had my square acct for 5 days, I had to id verify 5 times in 5 days, I got to accept one payment, my account went into review 5 times and then closed.
There is security and then there is ridiculous! Square is the captain of ridiculous. Why create a payment platform if you don’t want people to accept payments? Make it make sense Square! Your reputation of account closures for no reason is almost as bad as cashapp! Square needs to reevaluate its platform because your not helping businesses succeed, all you do is contribute to pissed off customers, businesses having to give refunds and not allowing businesses to provide a steady payment platform!
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We apologize for the frustrating experience. We don't have any additional information we can provide from our end, but our Account Services team should have reached out by email for more context on the reasoning for deactivation as well as a timeframe for your next transfer.
So simple to manage everything I need…
So simple to manage everything I need in one place when I'm busy
5. maj 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.