They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive through... Se mere
Virksomheden har svaret
It’s so bad. They only care for their sorry ass and not for the loyal merchant trying to make money online. I don’t freaking scam people and yet they hold my funds as “verification check” when I act... Se mere
Virksomheden har svaret
square deactivated my business account out of nowhere with zero explanation. They send an email promising to release my held funds on August 24, 2026, but that date has passed and they still haven't t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Square US
Skrevet af virksomheden
Solutions that scale with your ambitions.
Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.
Get started Talk with our teamHelping every type of business succeed.
From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.
Trusted by business owners like you.
“I don’t need a CRM system. I don’t have to have a marketing system. I don’t have to have a POS system. With Square, I can have it all in one spot.”
— Buzz Cadenhead
Owner, Buzz Wax Malibu, Malibu
“As I grew, Square actually grew with me. It went from the assistant side and grew into a full salon business with me”
— Nikki Ally Rae
Owner, Nikki Ally Rae Salon, Los Angeles
“The moment we went from one location to two, we realized that we needed a tool that was more advanced. I think Square is worth every cent.”
— Mat Pond
Owner, The Epicurean Trader, San Francisco
“The wonderful thing about Square is I can launch a product, wake up in the morning, and I can pull out my phone and get a snapshot of sales for all the stores and what percentage of sales are from the new product. ”
— Matt Longwell
Product Manager, Blue Bottle Coffee, Oakland
Optimize your operations.
Manage your multiple locations, sales channels and employees, and your bottom line efficiently by streamlining your business operations all from one place.
Manage cash flow 
Manage your team 
Reach customers 
Advanced reporting 
Create custom commerce experiences.
Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.
Start selling today.
Create your free account in minutes and join the 4M+ businesses globally using Square.
Get started Talk with our team
Earn more than $250K in annual card sales?
Our sales team may be able to create a custom pricing package for your business.
We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.
Talk with our teamKontaktoplysninger
3,7
Middel
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
EXCELLENT CUSTOMER SERVICE
When I was renewing my Weebly subscription for two years, my bank somehow got it into their heads that this was a monthly subscription. I emailed Square customer service and got a reassuring response within six hours, along with documentation to forward to the bank to correct their error. I could not have asked for better back-up from Square. Very impressive. Michael Delahaye, Adelaide, Australia.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you so much for sharing your experience, Michael!
We’re really glad our team could step in quickly and provide the documentation needed to help resolve things with your bank. Situations like that can be frustrating, so it’s great to hear everything got sorted smoothly.
We truly appreciate your kind words and your support — it means a lot to us!
The Customer Service is Horrible
I've been having a problem with my automatic payments to Square credit card. Recently, the automatic payments are (reversing) my best guess. I've talked to several of your representatives and they don't seem to know why (after 20-30 minutes on the phone with them) They tell me that they are "escalating" it to a supervisor and I should hear back in 3 to 5 business days. I've checked my emails and voicemails for the past 3 months and no one's reached out. Today, May 4th 2026 I spoke w/ four of your representatives. Three of them hung up on me. One of them, Alex T. made a mockery of my circumstances before hanging up. Then finally, Darlyn came into the que and explained, she'd not seen any records of my circumstances being escalated. She was very helpful. I've never received this level of unprofessionalism from Square before. IWhat a horrible experience
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for taking the time to share your experience. The level of service you described - including being disconnected multiple times and not treated with respect - does not reflect the standard we hold ourselves to.
Regarding your automatic payments appearing to reverse: this is most commonly caused by your linked bank account declining or returning the autopay debit. This can happen if there are insufficient funds at the time of the pull, if your bank has placed restrictions on the account, or if your bank account details have changed. When a debit is returned, the payment reverses and your credit card balance adjusts back - which understandably looks confusing from your end.
We attempted to reach out to you through Trustpilot to get your account details so we could investigate your specific situation, but unfortunately we didn't hear back. We'd still love to help resolve this for you. Here's what we recommend:
1. Log in to your Square Dashboard and check your linked bank account under your Credit Card payment settings to confirm the account is current and active.
2. If your bank details have changed, update your funding source so future autopay attempts can process successfully.
3. If you'd prefer, you can also make a manual payment directly from your Dashboard at any time.
If you'd like us to look into your account directly, please contact us at 1-855-700-6000 and ask to be connected to the Credit Card support team so we can review your payment history and ensure everything is set up correctly going forward.
I did not continue with them
I did not continue with them. They will spam your inbox too (10 marketing emails in 5 days...).
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for sharing this feedback - we understand unwanted emails are frustrating.
If you no longer wish to receive emails from Square, you can update your preferences by clicking the “Unsubscribe” or “Manage preferences” link at the bottom of any Square email and adjusting or turning off the types of messages you receive. You can also manage all email settings for your Square account via your dashboard at https://app.squareup.com/dashboard/business/email-notifications
square shut down my account on 4 feb…
square shut down my account on 4 feb 2026 and told me my funds would be released after 60 days. That time is now up, and I still haven't received a single cent. I've contacted support many times and only get generic, copy paste replies with no real timeline or explanation.
This is my money. Money I earned. And square is just sitting on it with no clear answers and no urgency. If you are a small business owner or freelancer thinking about using square, please be careful. Their promises mean nothing.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to share this - we understand how upsetting it is to have your account deactivated and still be waiting on funds you’ve earned.
We tried to reach out to you via Trustpilot for more information so we could look into your case internally, but we didn’t hear back.
In general, when an account is deactivated under our Terms of Service, funds are typically held for up to 90 days to cover any potential disputes or chargebacks that could be raised in that period. Deactivations and holds can occur for a range of reasons, including (but not limited to) unusual or higher-risk activity, your business type, exposure to disputes/chargebacks, security or safety concerns, or regulatory and card network requirements. Read more at https://squareup.com/us/en/legal/general/payment
Your feedback about communication and clarity is important. While we can’t address your individual case here, we’ll share this feedback with the relevant teams as we continue working to make our processes and messaging clearer for sellers.
It seems like everything is too…
It seems like everything is too expensive, and I have to pay for every add on seperatly it starts to be too much. I'm already paying a lot for the website every year, and it's too limited in what comes with it. Being able to set up events and keep track of orders is nice, though, and I appreciate that being free at least
1. maj 2026
Besvarelse fra Square US
Thanks for sharing this feedback - we understand it can feel like costs add up quickly when different tools and add-ons are priced separately.
Square’s goal is to let businesses pick only the products they need (like website, appointments, marketing, etc.), but we know that can feel limiting if you’re already paying for a website and still need additional features. It’s good to hear that the free tools for setting up events and tracking orders are helping, and we’ll share your comments with the relevant teams as we continue reviewing how our pricing and included features feel for sellers.
Such an average tech company
Such an average tech company. I have two businesses, one that uses Square and the second with Gusto. It's night and day different how much better Gusto is regarding payroll.
Square is just behind the game on UI and features. For example, New York requires businesses to register for Secure Choice and literally every other payroll provider has an integration with Secure Choice except Square. So frustrating, but this is how Square functions.
Also, the amount of outages Square has is crazy.
Customer support is decent though.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to share this detailed feedback - your comments are helpful in highlighting where we’re falling short for multi-state businesses. It’s good to hear your experience with customer support has been decent, and we’ll keep working to build out new features and maintain system reliability.
Customer service
Great customer service, my issue was resolved in a very short time.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for your kind words! We’re really glad to hear your issue was resolved quickly — that’s exactly the experience we aim to provide. If you ever need anything else, we’re here to help 🙂
Funds withheld and account closed without clear resolution
I had a very frustrating experience with Square.
After processing legitimate business transactions through invoices paid online, my account was suddenly restricted and then closed. At the same time, approximately $2,600 of my funds were withheld, with no immediate access and a timeline given until July for release.
What’s most concerning is that these were legitimate consulting payments, and I provided documentation and explanations when requested. Despite this, the account was still closed and the funds remain unavailable.
This creates a difficult situation for small business owners who rely on cash flow to operate. Clearer communication, faster resolution, and better support would make a significant difference.
At this point, the lack of access to funds and the account closure has forced me to start exploring legal options to better understand my rights and potential next steps.
I understand the need for compliance and verification, but withholding funds for extended periods while also closing the account feels excessive and damaging to businesses.
I hope Square improves how they handle these situations, especially for legitimate users trying to operate transparently.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to explain what happened - we recognise how disruptive it is to have your account closed and money held.
We can’t discuss individual account details or decisions on a public site, but in general Square may review transfers or place funds on hold under our Terms of Service in situations involving higher-risk activity, exposure to disputes/chargebacks, security or safety concerns, or regulatory and payment network requirements. In some cases, that review can also result in an account being deactivated, with funds scheduled for release on a defined timeline to allow for any potential chargebacks.
When this happens, our Account Services team communicates by email with more information and any next steps we’re able to provide. Your feedback about communication, timelines, and the impact this has on cash flow is important, and we’ve shared it with the relevant teams as we continue working to make our processes and messaging clearer for sellers.
Square has changed my business in all…
Square has changed my business in all of the best ways!! I can't say enough good things about Square!!
29. april 2026
Besvarelse fra Square US
Thank you for leaving a review! We are happy you enjoy the system and to have you as a Square Seller. :)
Besvarelse fra Square US
Thank you for leaving a review!! We will share this with our support team as well. :)
Ease of use
Ease of use. We use Square in our school store and my students and I love it. We have doubled our sales since we started using the Square POS system. Very user friendly
28. april 2026
Major regret!
Garbage software! If it weren't for the ability to use it for free, I wouldn't have ever used it at all! Customer support is extremely rude. I couldn't even collect one payment from a customer without being asked a million questions and having to submit a bunch of documentation. Worst part yet, I had to link my bank account so that they could go and look through all of my bank statements for transactions linked to the business! Talk about invasive! But because I had a new bank account, they turned down and closed my account and now I'm out $350 thanks to these guys! Worst experience ever! 100 thumbs down! 👎👎👎👎👎
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for sharing this feedback - we understand how stressful it is to have your account deactivated. While we can’t discuss account-specific details on Trustpilot, in general Square may place holds or review transfers under our Terms of Service for reasons such as unusual or high-risk activity, disputes or chargebacks, security or safety concerns, or regulatory and payment network requirements. When this occurs, our Account Services team contacts affected sellers by email with more information and any next steps we’re able to provide.
Square will steal your private data…
Square will steal your private data without consent and use it without permission. I never once consented to provide my email to square. They stole it from a store I used Apple Pay at. I asked them to delete my data they refused. I jumped through hoops to change my data settings in their system and it made no difference. They are still using my personal data without consent. They are operating illegally and refusing to cooperate with my request to delete my data. DO NOT GIVE THEM ANY PERSONAL INFORMATION.
They seems to be completly missing the point every time. I gave my email ONLY to the store. I did not agree to give my email to Square. Capturing and storing my email without permission is a violation of privacy and I should not have to jump through hoops to delete my data that you stole. You are fully capable of deleting my data
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We’re sorry to hear about the experience you’ve had. Square doesn’t receive your email from Apple Pay. Your email enters Square’s system to send receipts when it’s typed into a Square screen (in store or online) to get a digital receipt. That can only happen if you entered your email for a receipt or checkout with a business that uses Square - inclusive of if you previously used Apple Pay for an online purchase with a Square seller. The email is shared with the merchant (with your approval on the payment screen), and Square links it to your card/Apple Pay digital card for future receipts.
Once an email is on file for that card, other businesses that use Square can automatically send receipts to the same address. Those businesses only see a masked version of your email, not the full address unless you give it to them directly. The intention here is to reduce friction points to receive receipts for your purchases.
You can turn this off at any time. From the bottom of any Square receipt email, click “Manage preferences” to turn off automatic receipts, or click “Not your receipt?” to unlink your email from that card entirely.
Angel and Rhu were great
Angel and Rhu were great. It took many suggestions and emails to realize that the only solution was on Square's end not mine. Took several weeks.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for the feedback Rob. Glad we helped you get things sorted in the end!
I got my issues handled promptly
I got my issues handled promptly. I love using this app. Everything is simple and easy to use . Definitely recommend it !
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for sharing! We are so happy you enjoy using Square and to have you as a Square Seller. :)
I just bought a birthday present for my wife--she got the receipt!!
I just bought a birthday present for my wife in her favorite store with my credit card--only to find out that the receipt for the purchase along with the price was sent to my wife's gmail!! So, now she knows what I bought and how much I paid. A couple of weeks ago, I bought very expensive meat at my little organic butcher--and used my credit card. A complete receipt was sent to my wife's gmail, not mine!! I HATE Square. Total invasion of privacy. Need a verbal choice--by the vendor--for sending/not sending these emails. I will use cash at these stores next time.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to share this - we understand how frustrating it is to have a gift spoiled or purchase details shared when you weren’t expecting it.
When a business uses Square, digital receipts are sent to the email or phone number that’s already associated with the card in Square’s system, which may have been provided at that business or at another business that also uses Square. That contact information and receipt preference can be updated or removed by the buyer, and sellers can also choose not to collect emails or to print receipts instead.
If you’d prefer not to receive digital receipts at a particular address in future, you can update your preferences using the “Manage preferences” link at the bottom of a Square receipt email, or ask the business to issue a printed receipt or no receipt at all when you pay. We know this doesn’t change what happened here, but we hope these options help prevent it from happening again.
I’ve had a great experience using…
I’ve had a great experience using Square for my business. It’s incredibly user-friendly and makes managing sales, payments, and customer interactions seamless. The setup was quick, and I was able to start accepting payments almost immediately, which was a huge plus.
I would definitely recommend!!!
22. april 2026
Besvarelse fra Square US
We're so glad to hear it! That's what we aim for and we're really happy it's a good fit for your business. Thanks for taking the time to leave a review and share your experience with us.
Square does not stand behind their…
Square does not stand behind their customers and will side with the customer when there are disputes. they are not business friendly avoid there are way better options out there.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for sharing this feedback - we understand how frustrating payment disputes can be.
With card payments, the customer’s bank (not Square) is the one that ultimately decides the outcome of a chargeback. When a dispute is filed, Square submits evidence and challenges it on the seller’s behalf using the documentation you provide (receipts, contracts, proof of delivery, messages, etc.), but we can’t overrule the bank’s final decision. Read more about this process at https://squareup.com/help/us/en/article/3882-payment-disputes-walkthrough
Your comments about how this feels from the business side are important, and we’ll share them with our teams as we continue working to make the dispute process and communication clearer for sellers.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.