They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive through... Se mere
Virksomheden har svaret
It’s so bad. They only care for their sorry ass and not for the loyal merchant trying to make money online. I don’t freaking scam people and yet they hold my funds as “verification check” when I act... Se mere
Virksomheden har svaret
square deactivated my business account out of nowhere with zero explanation. They send an email promising to release my held funds on August 24, 2026, but that date has passed and they still haven't t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Square US
Skrevet af virksomheden
Solutions that scale with your ambitions.
Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.
Get started Talk with our teamHelping every type of business succeed.
From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.
Trusted by business owners like you.
“I don’t need a CRM system. I don’t have to have a marketing system. I don’t have to have a POS system. With Square, I can have it all in one spot.”
— Buzz Cadenhead
Owner, Buzz Wax Malibu, Malibu
“As I grew, Square actually grew with me. It went from the assistant side and grew into a full salon business with me”
— Nikki Ally Rae
Owner, Nikki Ally Rae Salon, Los Angeles
“The moment we went from one location to two, we realized that we needed a tool that was more advanced. I think Square is worth every cent.”
— Mat Pond
Owner, The Epicurean Trader, San Francisco
“The wonderful thing about Square is I can launch a product, wake up in the morning, and I can pull out my phone and get a snapshot of sales for all the stores and what percentage of sales are from the new product. ”
— Matt Longwell
Product Manager, Blue Bottle Coffee, Oakland
Optimize your operations.
Manage your multiple locations, sales channels and employees, and your bottom line efficiently by streamlining your business operations all from one place.
Manage cash flow 
Manage your team 
Reach customers 
Advanced reporting 
Create custom commerce experiences.
Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.
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Our sales team may be able to create a custom pricing package for your business.
We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.
Talk with our teamKontaktoplysninger
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Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have been using Square a little over…
I have been using Square a little over 7 years. It is user friendly and easy to use. The Square loans feature is nice too. It has really helped grow my business. And Square offers American Express credit card by invite only. So look into that option if you use Square.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for the positive feedback, Jeff Cox. We are happy to hear that we have been able to help your business grow.
Ran into an issue were I had created…
Ran into an issue were I had created multiple accounts and confused myself as I could not find my accounts and payments. Maria from customer service was excellent. i just sent an email to help support and she responded quickly and stayed in contact until it was resolved. Come to find out, I had just de-activated the account and didnt realize thats why i was not seeing any activity.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for sharing your experience! We’re glad Maria was able to help you get everything sorted out and provide timely support throughout the process. It’s great to hear that she stayed in contact until the issue was resolved and helped identify that the account had been deactivated.
We know account-related issues can be confusing and stressful, especially when multiple accounts are involved, so we're happy you were able to get clarity and regain access to the information you needed. We’ll be sure to share your kind words with Maria and the team.
Thank you for choosing Square and for taking the time to recognize the support you received!
Love the platform !!!!
Love the platform !!!!! Super convenient for small businesses!!!!!!!
31. maj 2026
Besvarelse fra Square US
Thank you so much for the enthusiastic review! We're thrilled to hear that you're loving the platform and finding it convenient for your small business. Supporting businesses of all sizes with simple, reliable tools is exactly what we strive for. We truly appreciate your support and wish you continued success!
I booked an appointment and it required…
I booked an appointment and it required me to leave my credit card number and I did but someone from Square start using it for other things like parking valet parking and I canceled my credit card but because it was saved on file they were able to use my new card that I had not even activated. Be careful leaving your information with Square.
14. september 2025
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you so much for leaving a review. In many cases, businesses ask for a credit card when booking an appointment to help secure the reservation, cover no-show or late cancellation fees, or make checkout easier after the service is completed. It should not be used for anything outside of the business’s stated policies or your authorization.
If charges were made that you did not approve, we recommend contacting the business directly or continuing to work with your card issuer so the matter can be reviewed and investigated.
This is the worst customer service I've…
This is the worst customer service I've ever seen in my life I started up a new account everything was approved background check everything that they run after $6,500 was deposited into my new account it said everything was all good it asked me to fill out and complete the rest of the enrollment process banking invoices and such so again after keeping my $6,500 hostage which is still hostage has been out for days you charge me $270 to process that and won't release the rest of my funds asking me to resubmit all the information that I provided and more information that is absolutely not required who my customers are why they're paying me what they're paying me where they got their money invoices from them provide business invoices business statements and information from my banking totally unnecessary all I was trying to do was linked my bank account like they asked me and now they're trying to keep my money saying I earned it fraudulently what a slap in the face for a less than 30-day business owner and several hundred customers waiting to be served this is absolutely going to put me directly out of business with over $50,000 invested we'll see what my attorney thinks of square after this
Also wanted to add an update here as it turns out if I don't comply with whatever they want they will not return the money to my customer they will keep the $6,500 for themselves and I will be out of my money I've tried to cancel the services with them and get my customer refunded they've refused to do that in a timely manner in this day and age with ACH processing there's no reason this should be taken care of within 24 hours so now they just plan to keep $6,500 with my money because all I want to do is cancel and switch to QuickBooks at this point
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We're truly sorry to hear about this experience, and we understand how stressful and frustrating this situation must be — especially as a new business owner with customers depending on you. Having funds held when you're trying to get your business off the ground is incredibly disruptive, and we hear your frustration.
We want to be transparent: when our system flags certain transactions for review, we may need to verify additional information to comply with financial regulations and protect both sellers and their customers. We understand that this process can feel invasive and overwhelming, particularly when you've already provided documentation during signup.
However, we absolutely do not want to stand in the way of your business succeeding, and we want to resolve this as quickly as possible. Here's what we'd recommend:
Respond to any emails from our Review team — Providing the requested documentation, even if it feels redundant, is typically the fastest path to getting your funds released.
- Contact Support directly — If you haven't already, please reach out at squareup.com/help or call 1-855-700-6000 and ask to speak with someone about an account review. Reference your case so they can escalate it.
- Regarding your refund request — If you'd like funds returned to your customer, our team should be able to assist with that. Please make this request explicitly when you contact Support.
We appreciate your patience and are sorry again for the stress this has caused. Please reach out to us directly so we can look into your specific case and work toward a resolution.
Privacy fail
Refusal to respond to a legitimate data access request. Complete lack of professionalism and respect from their support staff (likely AI bots). No meaningful way to escalate or reach anyone for support.
1. maj 2026
Uopfordret anmeldelse
Setting up was manageable and pretty…
Setting up was manageable and pretty straight forward to understand. In one year with the service our system was only not working one time. It happened to be that all our building lost internet service.
5. august 2025
Stay away. They will freeze funds as they deem necessary.
The product worked well for two weeks. Then we got into a "frozen funds" situation till they reviewed addition information I sent in. I only use it at trade shows, where I can take gift cards and cash. Took me a month to get 585.00 then they deemed that my usage dosent fit in there usage agreement? So back to taking cash only.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for sharing your experience, and we're sorry for the frustration you've encountered. We understand how disruptive it can be to have funds held, especially when you're relying on them for your business. Our review processes are in place to protect both sellers and buyers, but we recognize that the timeline and communication around your case didn't meet expectations. We'd like to look into your specific situation further — please reach out to our support team so we can review your account and work toward a resolution.
Im trying to get a receipt but this…
Im trying to get a receipt but this ridiculous prove your not human bs has me here for 30 minutes playing a game im not going to win. What a waste of my time
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Sorry to hear you're having difficulty with the receipt search page. If you're still having trouble accessing it, our Support team can help get this sorted. If you’re in the U.S., you can reach Square Support at 1-855-700-6000, Monday–Friday, 6 a.m.–6 p.m. Pacific Time. Otherwise, you can try the search again via https://profile.squareup.com/receiptlookup - make sure you're not using a VPN when accessing the page.
Amazing system
26. maj 2026
We find the app difficult to setup and…
We find the app difficult to setup and use. We've always had ongoing problems with the mag stripe reader and switched to the Bluetooth reader. After much screwing around finally got it setup. Did a small test charge and refund to be sure it worked. Supposedly, there is a "test" mode within the app, but it evidently is well hidden, because we could not find it. Anyhow we evidently were charged a fee for the test charge that had been immediately refunded. When we questioned it all we got was the useless, in our opinion, AI Bot.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
We’re sorry to hear about the frustrating experience you’ve had getting set up and using your readers. We understand how disappointing it can be when hardware setup and testing don’t go as smoothly as expected, especially when you’re trying to confirm everything is working properly before taking payments. We have Support Center articles on getting started you may find useful here: squ.re/getstarted to get you up and running.
We also appreciate your feedback regarding the visibility of test functionality within the app and your support experience. We know how important it is to be able to quickly reach clear, helpful assistance when questions come up, and we’ll make sure your comments are shared with the appropriate teams.
Thank you for taking the time to share your experience and feedback — it helps us understand where we can improve.
Absolutely love square
Absolutely love square. No issues, easy to navigate, and very helpful customer support .
26. maj 2026
Besvarelse fra Square US
Thank you for leaving a review!!
Clover= :( | Square= :D
I was using Clover before for my food booth that I take to events. The events would be sporadic with lots during the summer and hardly any in the winter, and yet I still paid a monthly subscription for a service regardless how much I used. And even after purchasing their expensive equipment, it was quickly outdated and I was required to purchase new equipment or pay even higher fees. Square has allowed me to expand my POS' with great devices or for my suddenly larger events, even turning my phone into a POS, with no monthly fees. Plus the addition of the KDS was a great and affordable way to make my booth more productive and increase customer satisfaction.
25. maj 2026
Besvarelse fra Square US
We are so happy to hear this! Thank you for sharing a review. We love that you have been able to grow your business and use our tools to help you do it. If you ever need anything, please let us know!
Square is terrible they flagged my…
Square is terrible they flagged my payment and held it hostage over the holiday weekend just because my customer is from Ohio and payed me in Florida. There is no one for me to contact about this until Tuesday. Overall this is the worse experience I’ve ever had with card processing there are cheaper options that are more user friendly.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to share this, and for providing your account details through Trustpilot.
We can see that you provided further information to our Account Services team, who will review the payments and follow up with you directly in writing via email. Square uses a number of automated and manual checks to help detect potentially fraudulent or high-risk payments. While that system is designed to protect both sellers and their customers, we know that on occasion genuine transactions can be caught up in those reviews, which is understandably frustrating.
We appreciate your patience while the team completes their review and gets back to you with next steps.
Probably works fine for small $15-20…
Probably works fine for small $15-20 charges. Not a good services for larger ticket sales.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thank you for sharing your feedback. We're sorry to hear that your experience with larger transactions didn't meet your expectations. Square is designed to support businesses of all sizes, including those processing higher-ticket sales.
If you process over $250,000 per year, we'd encourage you to connect with our sales team to see if you're eligible for custom pricing and processing fees. You can also ask about hardware discounts, onboarding and implementation support, technical specialists, and account management. You can reach them here: https://squareup.com/us/en/sales/contact
They do their jobs right
They do their jobs right. They are useful. Their billing is transparent. Their services operate like clockwork.
22. maj 2026
Uopfordret anmeldelse
Avoid square at all costs!
Avoid square at all costs, they will hold your money hostage for weeks on end, customer service will tell you, oh well... Will upload entire convo to YouTube for reference. They also state that we can take our business elsewhere, they aren't too worried about it. Check out clover!
UPDATE*** THEY REPLIED WITH A GENERIC AND USELESS RESPONSE THAT FOESNT APPLY, THEY HAVE BEEN HOLDING MULTIPLE CHECKS FOR WEEKS, THE SAME CHECKS AS THE LAST 49+ CHECKS THAT ALWAYS CLEAR AND HAVE FUNDS AVAILABLE.
I STATE AGAIN, AVOID THIS COMPANY AS THEY WILL NEVER EVER DO ANYTHING BUT GIVE YOU THE RUNAROUND AND EXCUSES.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for sharing this feedback. We understand how serious it feels when funds are held and it seems like you’re not getting a clear path forward from support.
We can’t speak to individual account decisions, but in general Square may place holds or review transfers under our Terms of Service for reasons such as unusual or higher-risk activity, business type or transaction patterns, exposure to disputes/chargebacks, security or fraud concerns, or regulatory and card network requirements. In some cases, those reviews can mean funds are held for a period of time to cover potential chargebacks in line with our obligations to banks and card networks. Your comments about how this process and our communication felt from your side are important, and we’ll share them with the relevant teams as we continue working to make our policies and explanations clearer for sellers.
Avoid Square At All Costs
I encourage anyone considering a Square account to look into other options. This is the worst customer service experience I have ever had with any company. Square's account representatives wasted hours of my time, made no attempt to identify the root of the problem I was experiencing, and provided contradictory and incomplete guidance at every step. I genuinely believe Square's customer service is set up to exhaust customers until they give up. Despite my full cooperation and hours of my wasted time, Square froze my funds and deactivated my account. For anyone interested, I have detailed my experience below:
At the beginning of April, Square requested I send in a certificate of analysis for CBD products I had removed from my website and no longer sell. I was warned my funds would be frozen if the info was not received.
1. I called and got an ai assistant. I was advised to upload a document stating I no longer sell CBD. I did, but received the request for COAs again.
2. I called back and spoke to a real person. I was advised to click a button to exit the CBD program. I confirmed with him that was all I needed to do, and asked for the rep's email in an attempt to avoid having to explain this to another person. That was not allowed. I pushed the "exit CBD program" button and I received the same request for COA's the next day. At this point I had spent hours on the phone over the course of a week attempting to solve this problem.
3. I called again and wasted my time explaining this a third time. This person told me I have to delete 10 years of Instagram posts to be compliant. I demanded to talk to a manager. The manager, Alison, told me the same thing, but said they would escalate it and get back with me.
4. A couple days passed and I had not received a call back from Alison. I was sent a notice that my funds were frozen. I called back and she told me the information they had provided was wrong, and said there was a separate webpage not listed on my website that still had CBD mentioned. I confirmed that was the last thing I needed to delete for this problem to be corrected and I deleted the page.
5. I received a notice from Square that my account was set to be deactivated. I called and after more wasted time on the phone was notified by the manager that my account was going to be deactivated no matter what, and the decision was irreversible.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for taking the time to share such a detailed account of your experience - we understand how frustrating and disruptive this has been for you.
We reviewed your case internally using the information you provided through Trustpilot. While we’re not able to address individual account decisions in a public forum, in general Square’s ability to support certain business types and transactions is governed by our Terms of Service, our agreements with the card networks, and applicable laws and regulations. In some cases, that can mean we’re no longer able to continue processing payments for a particular account and may need to deactivate it and hold funds for a period of time in line with those obligations. You can read more about these requirements in our Payment Terms here: https://squareup.com/us/en/legal/general/payment
We know this can feel unfair and exhausting from your side, and your feedback about the clarity and consistency of the guidance you received is important. We’ll share it with the relevant teams as we continue working to improve how we communicate our requirements and decisions to sellers.
Avoid this company
Avoid this company. I was asked for my Social Security number multiple times — including over the phone — and spent an hour and a half with support just trying to delete an account that I barely even created.
I never picked a template. I never launched a website. I never used the service.
Yet deleting my information turned into an exhausting nightmare, and I still don’t even know if everything is fully removed.
19. maj 2026
Uopfordret anmeldelse
They absolutely suck high rates closed…
They absolutely suck high rates closed my account because I had to collect multiple transactions from customer while they moved money around.showed them all the invoices and the referral from the insurance company to do the job. You can’t talk to a real person on the phone. Then they want to hold my money for two months while I have invoices and employees to pay ridiculous
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Square US
Thanks for sharing this feedback – we understand how frustrating it is to have your account closed and funds held.
We can’t discuss individual accounts actions via Trustpilot, but in general Square may deactivate accounts and place holds under our Terms of Service for reasons such as unusual or higher-risk activity, business type or transaction patterns, exposure to disputes/chargebacks, security or fraud concerns, or regulatory and card network requirements. In those situations, funds may be held for a period of time (often up to 90 days) to cover any potential chargebacks in line with our agreements with banks and card networks.
We know this can have a real impact on cash flow, and your feedback about rates, communication and how this feels from the business side is important. We’ll share it with the relevant teams as we continue working to make our policies and explanations clearer for sellers.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.