Sportograf.com Anmeldelser 37

Sportograf took photos at Hyrox Johannesburg and I must say I am not happy with the quality and the photos. I have multiple duplicates of the same photo. Which I feel I paid for a service and wanted quality and I didn't receive it.

My recommendation to anyone participating in Hyrox do NOT purchase the photographer package, rather bring along someone to take photos on your phone, you will get better quality photos

Cannot download tagged photos of me even though I bought the full package. They explicitly advertise that this is possible - they even encourage it. So all photos of me entering and exiting the swim section of a major triathlon event are not available unless I pay for them again.
I have tried with customer service many times. They keep emailing me asking if the issue has been resolved - to which I reply every time : No.

I have seldom experienced such frustrating and poor customer service. They are clearly not a serious company. I will never buy from them again.

Contacted customer support.
Since over 5 months no reponse, only questions if it has been resolved.

Takes ages to download high-resolution photo I just bought :| Selection process is tedious, overall disappointing and dated experience.

I pre-purchased a photo package for a Deka Fit event. The advertising claimed that there would be many photos taken, up to 40. I ended up with only 2 photos of myself. And they are not even good quality photos. It's not worth the $30 I paid. Sportograf will not respond to my emails, and I do not see a way to call them since they are overseas. Deka Fit also refuses to help me and say that they will not budge on their no refund policy.

I have reached out numerous times regarding the fact that the photos Sportograf approved as me have not been linked to my account. The event advertised by buying the package, you would receive all the photos of you. This is not happening. I have received a few, with over 20 I can't access. Also, they stated they would have automatic cameras set up along the course to provide more opportunities for photos, but this was not true. If you participate in Tough Mudder, unless you are all alone at the obstacle, there probably won't be many photos of you. Maybe a lot of blurred in the background, but not many of you. The photographer will focus on one person as they do the obstacle, and that one person will get 15-20 photos, while you're blurred behind. I would recommend waiting until after the event to see if there are even any of you before you purchase the package. As of this writing, there was no cost difference between pre- or post-purchasing.

If you do need to reach out, your only option is via email. They will immediately send you a confirmation email saying they received it and will get back to you, but they will not. I have sent a handful of emails over the last 3 weeks, trying to access my photos; they have not responded to one.

THEY ARE SO SLOW, with uploading photos. It's takes days, to a week. It's a really outdated way of working and they are very much surpassed with how Spartan is doing their photos in Asia, which as available in real-time, so you can post it along with your social media. It's live and IN the moment. By the time you get your Sportfograf photos, it's already passed the moment of posting really. They are really ancient, not fitting this day and age of digital and social media. I dont understand why big event s like UTMB and Hyrox are even using them.

Super slow wait time for photos. The reviews came really slowly and even after the photos were accepted, they were not accepted to the order which was 90€

Very disappointed by quality and number of photos of a recent event (Norseman 2025). It appears that they focus mostly on leaders and don’t stay to take pictures of all finishers.

I would advise that you hold off buying any package untill you see exactly what photos they have. If not in top few people it is likely you will be massively disappointed with the quality and number of pictures.

Simple summary is, I would not use their service again and I overpaid for average photos.

Pre-payed for a flat, had to manually search for photos as most didn't show up at first. Most of my claims were dismissed without any chance of appeal. So I'm stuck with a handful of photos knowing there are a lot more. Why do I have to pay for a flat if they can't even give me all of my photos?

Customer service is not reacting to my requests.

To sum it up:
Overpriced
Bad search function
Worse customer service

Update 15/08: got my pictures re-checked and approved and finally an answer from customer service. Photos are good-ish. Unfortunately the photographer at the start seemingly left early, no photos from the last start blocks there.
Therefore updating to 2 stars.

Price-quality service is fully out of line. No service, very poor search function and excessively overpriced.

Worst photography I've ever seen!! Ive payed in advance for photos from Mozart Run 2025, ive never get worst photos than here! Just 3 places for photos most with cars in the middle. Places didn't show any beautifull landscapes we were running throu(Salzburg is really beatifull). I did't use my coupon, photos are useless. After I've made claime, they've stopped to write me back ...

Baddest payment proces in history ....

I took part in an event that already cost around €100, only to find out afterward that they charge extra for photos—€12 for a single image or €24 for the full set (which is only about 5–10 photos). Of course, they push you toward paying the full €24. The photo quality is okay, but I’m honestly too frustrated by the pricing model and overall concept to rate this higher than 1 star.

In the end, it feels a lot like overpriced school photos—except this time, I didn’t even want to participate in the first place. Just by signing up for the event, it seems like you automatically give up your rights to how your image is used or sold. It’s not a good experience overall.

Sportograf covered photography for the British Heart Foundation organised sponsored bike ride from London to Brighton on 15 July 2025. Their photographers were located at strategic spots along the route and took multiple photographs. They were superb professional photos identified by the rider number. I was sent about 90 in all for a bargain price of £25! This year their coverage was even better than previous years.

I pre-ordered photos. After the event, I was never sent a code to access them, and it wanted me to pay again.

They do not respond to messages submitted via their website.

There is no number to call.

You try to log in to their website and it sends you a 'magic link' that never turns up (and is not in SPAM either).

They have stolen £50 from me and I simply cannot contact them.

Truly appalling company.

Do not use them.