spiritjapan.com Anmeldelser 

Ordered a Juniper bonsai, but it arrived completely dead. Junipers are notorious for holding their green color for weeks after they have actually died, which clearly happened here. Within a short time, the foliage turned a dull, brittle grey, and snapping a branch confirmed the wood was bone-dry all the way through. It was a dead husk before it even arrived at my door. Buyer beware when ordering these online.

I bought these seeds from this company. And if you know how to plant seeds and how to follow instructions, they work out fine. I already raised 3 trees, and they're still doing great. In this company is good. Thank you.

Couldn’t be happier after around 15 days in the mail from Japan to America my Japanese Cherry Blossom came boxed with extreme care and came thriving with green growth which shocked me!! Thank you Spirit Of Japan I will definitely be back for more bonsai!! Also their customer service is excellent if you have questions you actually get quick responses!!

i ordered in the firstpart of april a crabtree and kokedama received them 3-4 weeks later and still not growing any leaves this is jun 11th scraped bark off both and they not green under bark just two dead sticks buyers beware

Actually as far as receiving the plants. I purchased three at once. It took a complete month to receive. I actually contacted the company it was taking so long. Not sure of the transportation used, but I was concerned for the plant. Received all three in one box. A little damaged and some very dried out stems. Now it’s the wait until rest and see phase.

I recently purchased a Wisteria Kokedama (Grown Bonsai) from Spirit of Japan, and I am extremely satisfied with the entire process. The website was user-friendly, the ordering process was seamless, and the product arrived on time and in perfect condition. I had an amazing experience with this company! The customer service from Yuki of Sprit of Japan was top-notch: she promptly provided guidance on growing and maintaining the tree, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.

My sakura kokedama arrived into Australia without any problem. So pleasantly surprised. The kokedama was wrapped in a nice moist blanket and the moss ball remained very well moistured. Of course, any realistic plant lover should not expect the plant to look like the photo shown in the catalogue but it’s important to have a target in life. My enquiries are always very promptly answered by Yuki-san. Thank you very much. Overall, surprisingly happy purchase experience.

I am very satisfied with THE
SPIRIT OF JAPAN.
Very good communication,
The Bonsaï are very well packed.
They give us the guide for each Bonsaï. They are SUPER.
Denise Inch

I recently received my Uma plum blossom kokedama bonsai. It did loose its leaves due to the stress of travel. it has fresh new growth and has grown new branches and new leaves. And It’s strong. Love the shape of my bonsai. Yuki sent me instructions how to soak the moss ball and how to take care of my new bonsai. I love my new bonsai and my experience with SpiritJapan.

The Bonsai on the site looks amazing. The price is also very fair. This is where anything good ends. First off, it takes almost a month to get your Bonsai. During that long shipping time, the Bonsai sits in the dark, slowly dying. Of course, the website and policies state that the Bonsai can sit in the dark up to 16 days. What I received after almost 30 days was a Bonsai that looked horrible. The leaves were shriveled up and dead. Within two days, all the leaves fell off the Bonsai. The tops of most stems had died. I paid for what I saw in the picture and received a dead twig. I went back and forth with Yuki via email. All they could do was give you the standard language (created by their lawyers). Here is what to do to care for and try to revive the Bonsai. That is great if you ordered a 6-month project to try to revive a dead Bonsai. I did not buy a dead Bonsai; I purchased a lovely maple tree. Yuki shut me down after a week of trying to get some resolution. I ended up paying $60 for a dead Bonsai. Yuki and The Spirit of Japan couldn't care less. This was one of the worst purchases I have made. I lost my money and have no Bonsai. I would seriously avoid buying anything from The Spirit of Japan, knowing that it will take a month to get to you. I am so disappointed with their service and willingness to work with you after they sent a dead Bonsai. Find a local place online to buy your Bonsai. DO NOT buy anything with The Spirit of Japan. The only spirit you get is a DEAD one.

From time of order, I was given updates and instructions on how to care for my Wisteria bonsai when it arrives. I was given expectations especially on what the plant may look like once I receive it.

When the product arrived (after about 3 weeks), it was just the moss ball and the one lonely branch. I have to admit I thought it was dead. I immediately called Spirit of Japan and I received immediate attention. I was given confident specific instructions on how to care and remove the wrappings, keep the moss ball moist. The rest was history. I am a very happy, a well cared for customer. My bonsai has grown to be quite a showcase and I got myself a beautiful half egg-shell pot for it. I kept in touch with Yuki and sent her pictures of my bonsai, Day 1, Day 15 and how it looks like now. I will purchase from them again. I felt to be a very important customer, really taken care of. For a long way shipment, I just had to trust that it will get here intact and it did. They are a legit vendor. Thank you so much for the knowledge and care you've given me.

Spirit of Japan have given us a fabulous service from start to finish. The order arrived promptly and well packaged. We are delighted that our wisteria is now in full leaf now, but think we will have to wait until next season to see it flower. We have used the website chat facility several times and have always received a promptly and concise reply with the appropriate advise. Would highly recommend Spirit of Japan.

Placed my order 16th March 2026 and today is 28th April 2026.. Still nothing.. Contacted 15th asking to see what happened.. Replied saying posted but they see something happened etc etc.. Usual trash.. Then contacted last week again.. No answer anymore.. Complete disaster.. A big scam.. DO NOT WASTE YOUR MONEY..

I ordered a Wisteria Bonsai on February 7, and it arrived on March 8 looking like a dead twig. After watering it and giving it time to adjust, it starting showing strong new growth by April 4. Since then, it’s been thriving. I reached out to customer service for advice since it was growing quickly and becoming quite tall and lanky, I received a prompt and helpful response. I’m very pleased with both the plant and the excellent customer service.

My tree arrived quicker than expected.
It was very well packaged and protected and looks great.
Lost a few leaves in the shipping but that’s to be expected for such a long journey and was explained on the website, so I was expecting that.
Love the growing guide on site and sent by email before it arrived, which is very helpful.
Customer service is excellent, very polite and helpful.
Highly recommended company, Thank you.

I ordered a wisteria bonsai it arrived better than I expected I arrive in a dormit state with new buds once it was watered and adjust it produced strong new growth. It doing very well. The plant was larger than I expected. The moss ball was size of large orange.

Tree looked nothing like the photos. It arrived completely dead after 11 days in

transit.

When I contacted the company to replace it, they insisted I pay 50% of the total cost just to ship a new one-which is unreasonable given the condition it arrived in. Every attempt to reach support was met with automated responses, no real help.

Would not recommend buying from here. The pictures look great, but what you actually receive is a dead twig wrapped in moss.

Got scammed. What I ordered and what I received were entirely different. I ordered two plants and received a small bag of seeds. The product description indicated plants, not seeds. No response from customer service.
Don’t trust this company.

I was quite skeptical about purchasing a bonsai tree online but, the price was great, and I took a chance. My wisteria bonsai started sprouting just a few days after I started watering it daily. It reached about two feet in height within just a couple of weeks! I reached out to customer service regarding trimming, and they responded in a timely manner with valuable feedback. I'm so excited I get to grow and care for my bonsai, as well as have help available when needed. Thank you, Spirit of Japan!!!

Be carefull - if you receive a dead plant and complain and contact them - they will block you from their facebook page ! No accountability at all - if you are thinking on buying - stay away !