Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Highly recommend using TrustSpark they installed my garden lights and 2 plug sockets which look amazing. Booked them again to rewire my new utility room with spot lights, plug sockets and some colour... Se mere

Bedømt til 5 ud af 5 stjerner

Almost every time I try to watch a movie online on one of the free sites, I would receive a warning about malware and to call a number to fix or I would lose all my data and information and that Micro... Se mere

Bedømt til 5 ud af 5 stjerner

Since i subscribed to Spark Trust i can surf the net without worrying about malware or the uncertainties that inevitably come with using a laptop.I am relatively new to this world,dipping my toe in th... Se mere

Bedømt til 5 ud af 5 stjerner

A virus that Mailwasher marked a Good, entered my computer. Not good. After work done to remove the virus, Mailwasher could not be reinstalled. At moment I am using the trial version that will expire... Se mere

Virksomhedsoplysninger

  1. Softwarevirksomhed
  2. Butik med computertilbehør

Oplysningerne kommer fra forskellige eksterne kilder

SparkTrust is a leading web security company whose mission is to help online businesses maintain a strong reputation by rapidly fixing websites that have been compromised by hackers and by continuously mitigating new vulnerabilities.


Kontaktoplysninger

5,0

Fremragende

TrustScore 5 ud af 5

359 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

I have given them a lower rating …

I have given them a lower rating because of their occasional offers of a free test, which tries to force a payment. Their Driver product is not much use - it suggests updates that are quite unnecessary for my PC.
It is frustrating that my ONE DRIVE/ cloud is disabled each scan, even though I click on "ignore"
The PC Cleaner does a good job.
{It is annoying that competitor MalwareBytes that I also have loaded is always trying to take SparkTrust out /off my PC; you'd hope the two companies would speak to each other}

27. september 2017
Uopfordret anmeldelse
SparkTrust-logo

Besvarelse fra SparkTrust

Hello Peter,

Thank you so much for reviewing your recent SparkTrust PC Cleaner renewal. I would like to take this opportunity to address each of your concerns.

In regards to the offers you refer to, the instructions I give you should address each as we are unsure on whether you are referring to the Product News feature, or whether you've installed the free scan version of any of our other software. Please be assured, none of our programs self extract.

If you wish to disable the Product News feature, please open SparkTrust PC Cleaner Plus, click on the Settings tab found in the top right hand corner of the programs main window. Once on that page, click on General Settings. On this page, you can customize how your software will run. Here you can click to remove the check-mark for the 'Show Product News when application starts'.

If you've installed any of our other programs and feel you do not require it, simply uninstall it from your computer.

Before uninstalling, you must fully shut down the program you are removing. If the program is running in the background, right-click the system tray icon in the lower right corner, and select Exit.

Please follow these steps to uninstall a program:

1.Hold down the *Windows flag button* on your keyboard, and at the same time tap the R key.
2. Type or copy/paste in the blank field: appwiz.cpl
3. Then press Enter
4. Right click on the program and click on Uninstall.

In regards to MalwareBytes, we are currently experiencing a false positive detection by MalwareBytes and are working with the developers of MalwareBytes to resolve the issue as quickly as possible.

To resolve this issue, I will send very specific steps to you in order to ensure both programs work well together. This will come from our Support Center as it will carry your license key information. Please do keep in eye on your junk or spam folder if you do not see this email in your in box by end of day today.

The satisfaction of our clients is of the utmost importance to the SparkTrust support team; if you have any other questions or concerns, please don't hesitate to contact us.

SparkTrust support link: http://support.sparktrust.com/customer/portal/emails/new

Kind regards,

Tara

SparkTrust Support Specialist

Bedømt til 5 ud af 5 stjerner

Trust in Spark Trust.

Since i subscribed to Spark Trust i can surf the net without worrying about malware or the uncertainties that inevitably come with using a laptop.I am relatively new to this world,dipping my toe in the water if you will,rather than diving in.The fact that i enjoy this freedom to search is largely thanks to them.Thanks Spark Trust.

26. september 2017
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I purchased the sparktrust driver …

I purchased the sparktrust driver updater and never received the code to enter to update my driver.

26. september 2017
Uopfordret anmeldelse
SparkTrust-logo

Besvarelse fra SparkTrust

Hello Francisco,

Thank you so much for taking the time to review your recent renewal of SparkTrust PC Cleaner Plus.

In reviewing your account details you have not purchased SparkTrust Driver Updater. What you have recently purchased is a renewal of your SparkTrust PC Cleaner Plus.

Please keep in mind, these are two completely separate programs requiring individual purchases should you require both.

If you have installed SparkTrust Driver Updater, this program is designed to update drivers. If your current computer is working well, and all hardware is fully functional, you do not need to update your drivers. Also, depending on your systems Operating System, you may not require it. If you have a newer computer, you may already have the feature to update drivers within your Windows Updates. Please look into this, and if that is the case, you can simply uninstall SparkTrust Driver Updater.

Also, just to clarify, SparkTrust PC Cleaner Plus, which is the program you currently subscribe to, this program does not carry a driver updating feature. This program is designed to help optimize your system.

The satisfaction of our clients is of the utmost importance to the SparkTrust support team; if you have any other questions or concerns, please don't hesitate to contact us.

SparkTrust support link: http://support.sparktrust.com/customer/portal/emails/new

Kind regards,

Tara

SparkTrust Support Specialist

Bedømt til 1 ud af 5 stjerner

CANNOT DO SCAN

CANNOT DO SCAN, STOPS RUNNING, SAYS NEED TO UP DATE DRIVERS, AT ADDITIONAL COST, IS THIS REAL

26. september 2017
Uopfordret anmeldelse
SparkTrust-logo

Besvarelse fra SparkTrust

Hello Kerry,

Thank you so much for taking the time to review your recent renewal of SparkTrust PC Cleaner Plus.

I would like to take this time to address your concerns, as it appears you may be confusing your recently renewal of SparkTrust PC Cleaner Plus for another program.

In your feedback you refer to updates to drivers and something is requesting additional payment. SparkTrust does carry another program called SparkTrust Driver Updater, this program is designed to update drivers, however is a completely different program from what you currently subscribe to. If this is what you are referring to, yes, each of our programs carries an individual cost. However, if your current computer is working well, and all hardware is fully functional, you do not need to update your drivers.

If this is the case, simply uninstall any programs you have that are mentioning driver updates, and you should be fine.

Also, just to clarify, SparkTrust PC Cleaner Plus, which is the program you currently subscribe to, this program does not carry a driver updating feature. This program is designed to help optimize your system.

The satisfaction of our clients is of the utmost importance to the SparkTrust support team; if you have any other questions or concerns, please don't hesitate to contact us.

SparkTrust support link: http://support.sparktrust.com/customer/portal/emails/new

Kind regards,

Tara

SparkTrust Support Specialist

Bedømt til 1 ud af 5 stjerner

I no longer have spark trust

30. august 2017
Uopfordret anmeldelse
SparkTrust-logo

Besvarelse fra SparkTrust

Hello Jamse,

Thank you so much for taking the time to submit your review for SparkTrust PC Cleaner Plus.

I regret to hear that you are having issues with your software. What I would like to do today is send you an email from our Support Centre and provide you with steps on how to reinstall your SparkTrust PC Cleaner Plus software.

The satisfaction of our clients is of the utmost importance to the SparkTrust support team; if you have any other questions or concerns, please don't hesitate to contact us.

Please do keep an eye on your junk or spam folder, at times our emails can be filtered there.

SparkTrust support link: http://support.sparktrust.com/customer/portal/emails/new

Kind regards,

Tara

SparkTrust Support Specialist

Bedømt til 1 ud af 5 stjerner

I renewed my licence on 12 August

I renewed my licence on 12 August, well within the reminder. Order ID SPTS-G1208171717-17FUG. My Credit card has been debited with £28.80.
Since then I have received several emails telling me that my licence was about to expire. I have not had any sensible reply from Sparktrust except to say that I had been sent some sort of reminder but had not been charged again. The system has now failed because it is said that the licence has expired. I am totally disgusted with Sparktrust particularly as I have not had any relevant replies to my emails. I am about to put the charge in dispute with my credit card company.

29. august 2017
Uopfordret anmeldelse
SparkTrust-logo

Besvarelse fra SparkTrust

Hello Derek,

Thank you so much for taking the time to review SparkTrust PC Cleaner Plus.

I would like to take this time to address each of your concerns. I can confirm that you did in deed purchase a renewal for your SparkTrust PC Cleaner Plus subscription, this program should be working well for you. In regards to the emails you are receiving, without seeing them I can only guess, they may be associated to other programs that you've had subscriptions for. I do see you've had SparkTrust Privacy Cleaner as well as SparkTrust Driver Updater. As each of these programs are completely different, you would receive renewal reminders for each one. These may be the programs that you are receiving renewal email reminders for. I would be more than happy to look further into this matter for you.

In regards to contacting our support team, I searched our Support Centre using the email address associated to your account, and have found no such contact from that email address. May I ask whether you used a different email address to reach out to us?

Please also be assured, we do carry a 30 day refund policy on any renewal. If we are unable to resolve the issues you are concerned about, we will certainly honour that. Please do let me know how you wish to proceed, I will be happy to assist any way I can.

The satisfaction of our clients is of the utmost importance to the SparkTrust support team; if you have any other questions or concerns, please don't hesitate to contact us.

SparkTrust support link: http://support.sparktrust.com/customer/portal/emails/new

Kind regards,

Tara

SparkTrust Support Specialist

Bedømt til 4 ud af 5 stjerner

It seems to have trouble with Bell …

It seems to have trouble with Bell Canada'should anti-virus program when it tries to do a virus scan Other than that, great

29. august 2017
Uopfordret anmeldelse
SparkTrust-logo

Besvarelse fra SparkTrust

Hello Chris,

Than you so much for taking the time to review SparkTrust PC Cleaner Plus.

I am happy to hear that you find our software to be of benefit to you. If you do experience any issues whereby other programs are not functioning well with SparkTrust, we in support are happy to work directly with you to ensure all works well.

Simply contact our support department through the link below, and let us know the specifications to your system, the full version of the anti-virus software you use, and we will provide specific steps for you.

The satisfaction of our clients is of the utmost importance to the SparkTrust support team; if you have any other questions or concerns, please don't hesitate to contact us.

SparkTrust support link: http://support.sparktrust.com/customer/portal/emails/new

Kind regards,

Tara

SparkTrust Support Specialist

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere