My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
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I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
Virksomheden har svaret
Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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Spoke to Bianca
Spoke to Bianca.
She was so quick to understand and then solve the issue. She took her time to make sure everything was sorted properly.
13. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Shehla,
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Bianka understood your query quickly and took the necessary care to ensure everything was resolved thoroughly for you.
Providing attentive, accurate support from start to finish is always our priority, so it is great to know her assistance made such a positive impression.
I will make sure your kind words are passed along to Bianka directly.
We appreciate your custom and look forward to helping you again in the future.
Kind regards,
Anthony - Quality Assurance
Disappointing Experience – Poor Communication, Missing Treatments
We booked this two-night spa break as a special birthday treat for my partner, but unfortunately, the overall experience fell well short of expectations.
We were only notified of our spa treatment times by SpaBreaks on the day we were travelling. This was far too late, as we had already made other plans. Despite rearranging our day and cancelling a planned archery activity to accommodate the treatments, the spa was then unable to provide both treatments due to staffing issues. As a result, we missed out on one of the treatments included in the package we had paid for.
The spa staff offered us a complimentary gift by way of compensation, only for us to discover that this was already included in our original package. Hardly an appropriate gesture of goodwill.
The spa facilities themselves were also disappointing. Cleanliness was below the standard we expected, showers around the poolside were broken, and the steam room was out of order during our visit. We were also supposed to receive robes as part of our package, but only received one, and even that had to be specifically requested.
When we raised the missing treatment with the spa staff, we were directed to hotel guest services. I raised the matter again at checkout, where a member of staff made a note of our concerns. The following day, we were charged the full £200 for drinks consumed during our stay. I have absolutely no issue with paying for what we had, but given the problems we had experienced, I would have appreciated some acknowledgement, an explanation or a gesture of goodwill regarding the missing treatment and the archery activity we had cancelled to accommodate the spa’s arrangements.
Unfortunately, we felt as though we were being passed between SpaBreaks and the hotel, with neither taking responsibility for resolving the issues. Based on this experience, I would strongly recommend booking directly with the hotel rather than through a third party, as this may make it easier to address any problems that arise.
For a two-night stay costing in excess of £800, the experience represented very poor value for money. When you do not receive everything you have paid for, it is difficult to see how the cost can be justified.
What makes this particularly disappointing is that the break was intended to be a special birthday celebration for my partner. Instead, I was left feeling that I had made the wrong choice for what should have been a memorable occasion.
I emailed SpaBreaks on the day of checkout to raise the issue of the missing treatment, but have received no response. In fact, this request for feedback is the first correspondence I have received since raising my complaint.
It is disappointing that more effort has seemingly been made to request a review than to resolve a legitimate customer complaint.
Overall, a disappointing experience, poor communication and a lack of customer care. I would have expected considerably better for the amount we paid.
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear David,
Thank you for taking the time to share such detailed feedback regarding your partner's birthday spa break.
I am very sorry to hear how disappointing this stay was for you both, particularly as it was intended to be a special celebration. Having to rearrange your itinerary at short notice only to miss out on an included treatment, alongside encountering maintenance and cleanliness issues at the venue, falls far below the standard we expect for our customers.
Please allow me to clarify that spa treatment times and schedules are allocated directly by Studley Castle rather than by Spabreaks.com, as the venue manages its own diary and therapist availability. However, we certainly understand how frustrating it was to receive these times on the day of travel and subsequently lose a treatment.
Regarding your follow-up, we have checked our records and have been unable to trace any email correspondence sent from the email address used to make your booking, which explains why you have not yet received a reply. Please could you confirm which email address your message was sent to so we can locate it and review the thread.
In the meantime, I have passed your complaint directly to our Customer Relations Team, who will liaise with Studley Castle on your behalf regarding the missed treatment and the concerns raised during your stay.
Kind regards,
Anthony - Quality Assurance
Helpful answers giving the options and…
Helpful answers giving the options and prices for each. Quick responses.
12. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Vicki,
Thank you for leaving a review and sharing your feedback with us.
I'm pleased to hear that Jess provided helpful answers and clearly outlined the available options and prices for your stay.
Ensuring our guests receive prompt, transparent information to make the right choice is always a top priority, so it is wonderful to know she delivered a quick and smooth experience for you.
We truly appreciate your custom and look forward to assisting you with your next spa break.
Kind regards,
Anthony - Quality Assurance
An excellent member of staff
Charlotte was an excellent member of staff.She was pleasant and helped us get the best price for the hotel.
She obviously enjoyed her job!
10. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Nicos,
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Charlotte was so pleasant and helpful in securing the best price for your hotel stay.
Having team members who bring genuine enthusiasm and care to their work makes a real difference, so it is wonderful to know her efforts stood out during your booking.
I will ensure your kind words are passed along to Charlotte directly.
We appreciate your review and hope you enjoy a relaxing break.
Kind regards,
Anthony - Quality Assurance
Besvarelse fra Spabreaks.com
Hi Jennifer,
Thank you for taking the time to leave a review and share your feedback with us.
I am pleased to hear that Charlotte was friendly and helpful and assisted you with your booking. Providing welcoming and reliable support to our customers is always our main focus, so it is great to know we met that standard for you.
We appreciate your kind words and look forward to assisting you again in the future.
Best wishes,
Anthony - Quality Assurance
Besvarelse fra Spabreaks.com
Hi Lesley,
Thank you for leaving a review and sharing your feedback with us.
I am delighted to hear that you received excellent customer service from Jess.
Delivering attentive, high-quality support to every guest is always our core priority, so it is wonderful to know our team met that standard for you.
We truly appreciate your kind words and look forward to helping you arrange another relaxing spa break in the future.
Warm regards,
Anthony - Quality Assurance
Spa cancelled our experience a week before
We booked a spa experience for 7 of us to go to Rena spa London, unfortunately the spa refused to take us and cancelled our experience a week before we were due to go saying they were 'too busy' but were happy to accommodate us if we pay £20 more per person directly to them. I know this isn't spabreaks fault but maybe something they should look into. When we told spabreaks what was going on they did offer to find us an alternative but after being messed around by Rena for over 2 weeks we decided to cut our loses and request a full refund which we received promptly. Maybe Rena should be taken off of their list for spa experiences if its not willing to follow through with them.
11. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Georgia,
Thank you for taking the time to share your feedback.
I'm very sorry to learn about the experience your group encountered with Rena Spa London. Organising an outing for seven people requires a great deal of coordination, and to have the venue cancel only a week prior due to the lack of the recovery compressions boots that were integral to the experience your group had reserved, is not representative of the relationships we have with our spa partners.
The request for an additional payment per person was to cover the cost of an alternative experience that the venue had suggested which included a therapist led treatment rather than the original self treatment and hence was slightly more expensive. Spabreaks.com did liaise with the venue on your behalf but Rena Spa were unable to cover the cost of the Express Treat experience at the price of the Restore and Recharge package and we can only apologise for the disappointment this has caused.
While I am pleased our team responded swiftly by searching for alternatives and processing your full refund without delay, I completely understand your decision to cancel after such frustrating disruption. We expect our venue partners to maintain the highest standards of reliability, and this situation falls short of what we expect for our guests.
Please be assured that your comments have been passed to our venue management and partnership team. Feedback such as yours is vital in helping us review our partner relationships and maintain appropriate standards across our portfolio.
We truly appreciate you bringing this matter to our attention, and we hope to have the opportunity to assist you and your group with a seamless experience in the future.
Kind regards,
The Spabreaks.com Feedback Team
Do not use. HIGHLY DISAPPOINTED
Do not use. HIGHLY DISAPPOINTED
Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the package was purchased - but was before the expiry date of the package. Amazed Spabreaks think this is a reasonable way to treat customers and embarressed given this was a gift.
10. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Sir or Madam,
Thank you for sharing your feedback.
I'm very sorry to hear of your frustration regarding the gift package you purchased.
Gifting an experience to someone special should be seamless, and I completely understand how embarrassing and disappointing it must feel to discover that an additional payment was requested when the recipient went to secure their dates within the voucher validity period.
While hotel and venue package rates can fluctuate seasonally or increase across different booking windows, an unexpected surcharge on a gift experience is naturally upsetting.
We always aim to ensure voucher redemption terms are clear, and I regret the distress this situation has caused both you and the recipient.
We do make reference to this occurrence within our Terms and Conditions: "All prices linked to a voucher are subject to change"
On the rare occasions when an experience is subject to a price increase during the validity period of the voucher I would recommend contacting our Sales Team prior to booking and my colleagues would be happy to contact the venue with your preferred travel dates and liaise with them to see if they would honour the original purchase price.
Because I cannot see your booking details or whether your recipient has already finalised their dates, please contact our team directly. We would be glad to look into this case and, speak with the venue directly if appropriate.
Apologies for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Spa Day
My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! thank you so much Jessica you are a star!
10. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Kelly,
Thank you for taking the time to share your review on Trustpilot.
It's wonderful to hear how well Jessica handled the situation when your chosen package was discontinued by the hotel.
Discovering that an arrangement is no longer available can naturally be disappointing, so I am pleased that Jessica took immediate initiative, contacted the venue directly, and resolved the matter so smoothly for you.
I will ensure your generous praise is passed along to Jessica and her team leader so that her hard work is properly recognised.
We hope you have a relaxing and thoroughly enjoyable spa break.
Kind regards,
Anthony - Quality Assurance
Appalling customer service.
I booked an Indulgence Spa Package through SpaBreaks for my daughter’s 21st birthday. What should have been a special occasion turned into an unnecessarily stressful and frustrating experience.
After booking, I discovered restrictions on using the spa facilities following our treatments that had not been clearly communicated before purchase. These restrictions, combined with the treatment and afternoon tea timings, significantly reduced our ability to enjoy the package as advertised.
Despite raising legitimate concerns, SpaBreaks repeatedly refused to issue a refund, even after the venue agreed to cancel the booking. Instead, they insisted on a credit note, initially attempting to deduct a £25 administration fee.
Thankfully, I managed to recover my money through other means, but certainly not because SpaBreaks did the right thing.
What disappointed me most was the company’s attitude towards my complaint. Rather than genuinely addressing my concerns, I felt they repeatedly dismissed them and attempted to shut down the conversation by reiterating their terms and conditions.
The way this company handled my complaint was completely unacceptable. Customers should not have to fight so hard to recover their own money when they have raised reasonable concerns about what was sold to them.
Getting my money back does not excuse the way I was treated. I would never book through SpaBreaks again and would strongly encourage others to read the small print and ask detailed questions before paying.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear CC,
Thank you for leaving us a review.
We always appreciate receiving customer feedback.
I'm very sorry to learn of the frustration and stress caused surrounding what should have been a special 21st birthday celebration for your daughter. Discovering post-booking restrictions on spa facility access that disrupted the flow of your planned day is genuinely disappointing, especially when coordinating treatments and afternoon tea in good faith based on package expectations.
It is concerning to read about your experience when dealing with our team. While our terms outline policies regarding cancellations, credit notes, and administration fees, they should never be used to dismiss legitimate concerns or replace empathetic dialogue when an experience cannot be enjoyed as intended. Taking proper ownership, listening carefully, and finding fair solutions are essential to our standards, and I regret that you feel that our handling of your enquiry fell short of your expectations.
Although I understand that you have since resolved the matter financially through other means, please be assured that your feedback regarding package clarity, cancellation procedures, and customer service conduct is being addressed internally. I will be reviewing these points directly with our team to ensure our communication is clearer and that our complaint handling remains supportive and fair.
Kind regards,
The Spabreaks.com Feedback Team
Spaday
The facilities at Slayley Hall were poor
.the changing room was cramped and lack of cubicles
.pool area was quite dark,loungers uncomfortable needed updating
.pool staff could have been more helpful
The light lunch offered as part if our package was disgusting My ceasers salad wasva bowl of letuce with a few pieces of tough tasteless chicken my daughters flatbread was so hard she couldn,t cut it did not come with the topping as srated on the menue
Spadays are expensive this was not value for money we were pleased to leave the place .
.There was no menber of staff there to show us where to go at any time during our day I would not recomend Slayey Hall yo anyone looking to book a spaday. A throughly disappointing experience Maureen Stevenson
6. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Maureen,
Thank you for sharing your review.
We genuinely appreciate all customer feedback, and I am so sorry to hear that your recent visit to Slaley Hall fell short of the relaxing getaway you were hoping for.
As a booking agent, we work closely with our partner venues to ensure our guests have a wonderful time, and we are disappointed that your experience did not meet that standard.
Because your feedback directly involves your time at the hotel, we want to make sure it reaches the right team and is properly addressed.
You should have received a second review email yesterday specifically focused on the venue itself, which goes straight to Slaley Hall’s management. However, we would also be more than happy to raise a formal complaint on your behalf using your comments. Our Customer Relations Team can investigate this directly with the hotel and follow up with you.
If you would like us to look into this for you please contact us directly.
Thank you again for bringing this to our attention.
Warm regards,
The Spabreaks.com Feedback Team
Besvarelse fra Spabreaks.com
Hi Charlotte,
Thank you for taking the time to leave your feedback.
I am pleased to hear that Bianka provided you with such great service. Ensuring our guests receive helpful and attentive support is very important to us, and I shall be sure to share your kind comments with Bianka.
We look forward to assisting you with any future spa arrangements.
Kind regards,
Anthony - Quality Assurance
Easy process to use voucher
Charlotte was very helpful arranging my spa break using voucher that was gifted to me
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Janet,
Thank you for taking the time to share your review.
I am pleased to hear that Charlotte provided such helpful support when redeeming your gift voucher for your spa break.
Redeeming a gift should be a seamless and enjoyable process from start to finish, and it is great to know that Charlotte took care of the arrangements so smoothly.
I will ensure your compliments are shared with Charlotte.
We hope you have a relaxing and thoroughly enjoyable spa experience.
Kind regards,
Anthony - Quality Assurance
Spa weekend break
I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very quickly, and liaising with the hotel over room availability. Very responsive in WhatsApp and the weekend break was booked effortlessly. Very happy with the service I received. Thank you. ☺️
5. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Heather,
Thank you for taking the time to share your review.
It's wonderful to hear that you found such a competitive package for your hen weekend and that Jessica provided such responsive and helpful support throughout the booking process.
Organising group events can require substantial coordination, so I am pleased that her quick communication via WhatsApp and direct liaison with the hotel made arranging your stay effortless.
I will ensure your kind remarks are shared with Jessica and her line manager so that her assistance is acknowledged.
We hope you and the rest of the group have a thoroughly enjoyable and relaxing hen weekend.
Kind regards,
Anthony - Quality Assurance
Lucia Marinacci
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Mondays and it’s common to be unhappy on a Monday, but Lucia answered the phone with a happy tone and I could hear in the background when she talked to her colleagues that it was a happy environment to be in, as a person that works in retail, I’m glad that Lucia answered the phone, I hope she sees this, thank you so much Lucia ! :)
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Joana,
Thank you for taking the time to leave your feedback.
It's wonderful to hear that Lucia was able to assist you so effectively in amending your spa booking.
Arranging changes at such short notice can often be tricky, so I am pleased that Lucia handled your request with such cheerfulness and efficiency.
Your comments regarding her positive manner and the supportive atmosphere in our office mean a great deal, particularly coming from someone who also understands customer-facing work.
I will ensure your generous comments are formally shared with Lucia and her line manager so that her dedication is recognised.
We hope you thoroughly enjoyed your spa experience.
Kind regards,
Anthony - Quality Assurance
Great !
Great experience booking ( and discount for BlueLight ) , when I needed to change something I called and Bianka answered the call and was fabulously helpful and sorted quickly.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi,
Thank you for taking the time to share your review on Trustpilot.
I am pleased to hear that your booking experience was so positive.
It's wonderful to know that when you needed to make an adjustment to your arrangements, Bianka handled your call so quickly and provided such helpful service. Ensuring our guests receive swift, attentive support when changing plans is a key priority for us, and your feedback is greatly appreciated.
I will ensure your kind remarks are passed along to Bianka.
We hope you have a relaxing and thoroughly enjoyable spa break.
Kind regards,
Anthony - Quality Assurance
Karina was so helpful and efficient
Karina was so helpful and efficient! Fabulous customer service.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Laura,
Thank you for taking the time to share your review on Trustpilot.
I am pleased to hear that Karina provided such helpful and efficient service throughout your booking journey.
Ensuring our guests receive prompt and attentive support is very important to us, so your kind remarks regarding her assistance are greatly appreciated. I will make sure your comments are passed along to Karina.
We hope you have a relaxing and thoroughly enjoyable spa break.
Kind regards,
Anthony - Quality Assurance
Booking Process
Jessica helped my booking experience smooth and easy!
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Donatella,
Thank you for leaving a review on Trustpilot.
I'm pleased to hear that Jessica made your booking experience smooth and easy. Providing clear, attentive support from the outset is very important to us, so your kind words are greatly appreciated. I will ensure your comments are passed along to Jessica.
We hope you have a relaxing and thoroughly enjoyable spa break.
Kind regards,
Anthony - Quality Assurance
Extremely helpful and friendly
Extremely helpful and friendly. Communication excellent and knowledgeable. Thank you.
3. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi,
Thank you for taking the time to share your review on Trustpilot.
I am pleased to hear that Charlotte provided such helpful, friendly, and knowledgeable support, and that our communication met your expectations. Ensuring our guests receive clear guidance throughout the booking process is a key priority for us, so your kind feedback is greatly appreciated.
We hope you have a relaxing and thoroughly enjoyable spa experience.
Kind regards,
Anthony - Quality Assurance
Possibly the best digital customer…
Possibly the best digital customer service I’ve received in years.
3. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Cam,
Thank you for leaving such positive feedback on Trustpilot.
It is wonderful to hear that you experienced what you consider to be some of the best digital customer service in years. Our team puts a great deal of effort into making our online support as smooth, responsive, and helpful as possible, so your comments for Jess are genuinely appreciated.
We look forward to helping you arrange your next relaxing break.
Kind regards,
Anthony - Quality Assurance
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